0xc19a0013

I am in a never ending loop.  I replaced the printhead and have installed all new ink cartridges, and I continue to get the error message 0xc19a001, asking me to power off and then on.  It also says unable to copy, receive faxes or print.  HELP, this has been going on for days.....

Please read this post then provide some details.  What printer model? What operating system? 
The troubleshooting steps in the document here may help resolve the 0xc19a0013  error.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

  • HP Officejet Pro 8610 - Error Code: " 0xc19a0013" (missing or failed printhead)

    I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015.  The printer functioned properly - copy, fax, and scan, until two days ago.  Now, it does not print at all.  Received an error code: "0xc19a0013" (Missing or Failed Printhead).  An expanded version of the error code reads:  "The Printhead appears to be missing, not detected, or incorrectly installed.  Error Code: 0xc19a0013.   The printer uses a removable printhead, HP Ink Cartridges 950 (black) and  951(cmy).  I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.
    There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead.  Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.)  with removing the printhead that could cause greater problems.  So, I stopped at removing and cleaning the printhead.  Also, used the HP Printer Scan Doctor for assistance. The tool for cleaning the printhead doesn't work.   What troubles me most with the 0xc19a0013 error code is its explanation: The printhead appears to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is going on with the error code that I have received, and how to resolve the malfunctioning printer.
    This question was solved.
    View Solution.

    Contact HP technical support at 800-474-6836 for more options.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. 
    Country-language selector.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Photosmart 6520 Printer Error 0xc19a0013

    Getting Printer Error 0xc19a0013, replaced half empty black cartridge with new one, still have same problem.
    Did all the usual, Power Off/On, Align Printheads, Clean Printheads.  Black is not printing at all.
    Sems this is an issue with the Photosmart 6520, where the printhead fails after a few years.   And the printhead is a non-replaceable/servicable part.
    Too bad, I have $100 worth of Ink and no printer. 

    Welcome to the forums @Sparkythree 
    I read your post about the error code you're seeing on your Photosmart 6520, and all of the troubleshooting steps you have tried in hopes to repair it, to no avail.
    I would suggest calling us directly to discuss your printer replacement or trade in options with HP and also mention that you have ink as well, to see if there is anything technical support can suggest for the ink you have left.
    Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Soaking printhead in hot water resulted in error 0xc19a0013

    My printer (6500a) black cartridge was not working so I soaked it into hot water. Now error 0xc19a0013 is appeared! I have done all the troubleshootings suggested by HP but the error is still there. Can anybody help?

    Hi,
    Try following the steps listed below and check if it may possible to resolve the issue without replacng the printhead:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01458034&lc=en&cc=us&dlc=en&product=3795314#N84​...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Black ink not printing error 0xc19a0013

    suddenly i can't print in black. i replace the cart. but there is no change.  after a while i got the error above what can i do?

    the prinet model is 4625

  • HP Photosmart Premium 309a not printing to Printable CD

    OS = Windows XP
    Connection from laptop to c309a is USB
    Can print from MS WORD to c309a
    Can print from HP Solution Center application to 309a to print paper CD labels.
    CANNOT print from HP Solution Center application to printable CD installed in c309a.
          1. After setting up printable disc image in HP supplied Solutions Center application, clicking on PRINT results in message being displayed that reads
    Tried:
    1. Downloading completely new driver from HP website... the total driver was installed, not the basic version. Successfu except for a message that came up saying the c309a was not connected to the computer. The choices were to select a USB cable connection or wireless connection or a network connection.  I selected USB and made sure (numberous times) the cable was connected (vreified because I can print for MS WORD and from the HP Solutions application to paper. When checked afterward notice was presented that said driver was up to date.
    2. From the HP Solutions application prepared an image from one of the templates (tried several templates) that is supposed to print directly onto a printable CD.
        a.  When the PRINT was clicked on the following error msg appeared, "The application is unable to communicate with the printer".
             i. When clicking on PRINT the HP Solutions application jumps to a window that displays various options for ordering prints from HP online as well as some other choices.  Net result, no printing to CD takes place.
    2. Called HP Tech Support, three different people.
        a. Suggested disconnecting power cable from wall outlet and also disconnect power cable from back of c309a and wait for 30 seconds before reconnecting.
             i. Did that... noting different happened.  Same problem, unable to print to a printable CD.
             ii. Final person said the printer is out of warranty and not servicable.  Buy a new one!
    PS The c309a works with a USB cable connection for computer 1.  A second computer successfully accesses the c309a wirelessly for printing the same as computer 1.
           The tray that holds the CD retracts from its printing position when the timeout occurs for the printer to go into sleep mode.

    Check the vent tape as shown in the page here, click the + next to the 0xc19a0013 error.  If the steps in that page do not resolve the issue try soaking the printhead as discussed here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Hp photosmart wireless e-all-in-o​ne b 110 series printer on main screen says ink system failure

      hp photosmart wireless e-all-in-one b 110 series printer on main screen says ink system failure

    Hi,
    In order to troubleshoot the problem. please follow the steps listed under '0xc19a0013' or no code displays with the 'Ink System Failure' error message below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01458034&cc=us&dlc=en&lc=en&product=4022343&tmp​...
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • No black printing

    I have a photsmart 3110 that doesn't want to print black.
    It will print any other colour except black. Black and white documents are blank peices of paper. Sometimes we get a 0xc19a0013 error, but thats just related to the black ink. I have installed new in cartriges (didnt change anything), then did a reset about 10 times (didnt change anything) and did a print head clean a couple of times (didnt change anything).
    The printer is useless without the black, it cant even do photos without it.
    Please help

    Hi insideoutpanda
    Are you seeing any black on the Diagnostic page?
    Press and hold OK
    Press Cancel
    Release OK. The diagnostic page prints
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01219364&tmp_task=solveCategory&lc=en&dlc=en&cc...
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Photosmart 6510 Black ink not working correctly.

    Replaced all the ink cartridges and the black one does not work properly. It prints greyish blue during the printer head cleaning. I've tried all the troubleshooting procedures that others have done multiple times.
    I also got an error "0xc19a0013" today after I plugged the printer back in.
    It is not currently under warranty. Please advise!
    THANKS!

    Hello jeremydraul,
    Welcome to the HP Forums! I hope you enjoy your stay here.
    I understand the black ink is not printing properly and now you're receiving a message "0xc19a0013". I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector.
    Please follow this HP document on 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel.
    Let me know if this document resolves your issue or not.
    Have a great night!
    I worked on behalf of HP.

  • Lemon of a Product

    I purchased a OfficeJet 6600 1.5 years ago and I, along with hundreds of others, are now getting an Ink System Failure.  It appears that the failure occurs just after the warranty ends.  Sounds like internal sabotage to me and I will NOT buy another HP product.  $180 printer worth absolutely nothing.
    Wish I would have figured it out before I invested $75 in ink cartridges that are now useless. 
    Shame on you HP.  I know you can build a better product than this.

    Is it showing an error code like 0xc19a0013? As that can sometimes happen when the cartridges are very low on ink
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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