1 week old 27" 3.4 I7 freezing and rainbow spinning pinwheel
Hello, I bought a new 27" imac 3.4 I7 a few weeks ago and started having issues with it. Returned that one and now I am having the same issues with the new one. When I wake the computer from sleep I get the SPOD (spinning pinwheel of death) you know that rainbow colored spinning wheel that says that some program isn't responding. It spins for a few seconds after the computer wakes up and then goes away and then about every 10 or 15 minutes I get the SPOD while surfing the net and the computer freezes for a few seconds and then the SPOD goes away but now I am a bit more frustrated because the SPOD came and never went away and the computer froze and had to restart. So bottom line should I return this computer also and get a new one since I am still within the 2 week return window? I am wondering if this is a hardware issue or software issue. If its hardware than the computer is bad but if its a software issue every computer I get will have the same problem. What should I do? Absolutely way to much money spent to have issues right out of the box!!!!!! Very very dissapointed with this product!!!
Why haven't you called AppleCare, you have 90 days of free telephone support. The number is in your owners manual, I suggest you use it. I'd also recommend keeping Activity Monitor (Applications - Utilities - Activity Monitor) open and when your get the SBBOD navigate to AM check if you have any runaway Apps by checking the %CPU column. Also while you're in AM click the System Memory tab and see how much Free RAM it has. As a general rule of thumb if your have 500MB or less of RAM then the system is starved for RAM and needs an upgrade. It should look similar to:
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Freezing and "Rainbow Ball" Issues
Hello everyone!
I would love some troubleshooting help with this. Last week I was using safari (and firefox) when safari froze up. I tried to force quit, but realized finder had frozen as well, so I had to hard re-start. Once I got my computer started back up I ran the disk permissions thing (twice) and nothing came up. Today I was using only firefox when the browser started to freeze up and when I went to force quit it, the box came up and showed that the program was not responding but it couldn't quit. I waited a few minutes before opting to do another hard restart. When my comptuer powered back up I downloaded Chrome and haven't had any problems, but this is my first week of grad school, so it would be great if I could get this problem sorted out!
I mentioned the problem to someone at school and they suggested that I might need more ram, but I'm not sure?
Any help would be appreciated! Thank you!
JillianPart 1: 9/4/13 11:01:06.000 AM kernel[0]: nspace-handler-set-snapshot-time: 1378306868
9/4/13 11:00:38.483 AM SophosWebD[60]: <SMENode: 0x7f93cb41d4d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "The operation couldn’t be completed. Broken pipe"
9/4/13 11:00:38.474 AM SophosWebD[60]: <SMENode: 0x7f93cb4b1320> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "The operation couldn’t be completed. Broken pipe"
9/4/13 10:45:43.238 AM com.apple.imtransferservices.IMTransferAgent[1114]: [Warning] Bag loading failed! Error (__kIMRemoteURLConnectionErrorDomain:-1): The operation couldn’t be completed. (__kIMRemoteURLConnectionErrorDomain error -1.) (null)
9/4/13 10:45:43.103 AM com.apple.imfoundation.IMRemoteURLConnectionAgent[1116]: [Warning] Denying xpc connection, task does not have entitlement: com.apple.private.imcore.imremoteurlconnection (IMTransferAgent:1114)
9/4/13 10:45:43.102 AM com.apple.imtransferservices.IMTransferAgent[1114]: [Warning] Remote loader crashed for request: <NSMutableURLRequest http://init-p01md.apple.com/bag>
9/4/13 10:45:43.102 AM com.apple.imfoundation.IMRemoteURLConnectionAgent[1116]: [Warning] Denying xpc connection, task does not have entitlement: com.apple.private.imcore.imremoteurlconnection (IMTransferAgent:1114)
9/4/13 10:45:37.648 AM com.apple.SecurityServer[15]: Session 100047 created
9/4/13 10:45:35.514 AM com.apple.SecurityServer[15]: Session 100026 destroyed
9/4/13 10:45:35.513 AM com.apple.SecurityServer[15]: Killing auth hosts
9/4/13 10:44:58.578 AM SophosWebD[60]: <SMENode: 0x7f93cb61cf00> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "The operation couldn’t be completed. Broken pipe"
9/4/13 10:44:45.000 AM kernel[0]: memorystatus_thread: idle exiting pid 1109 [com.apple.iCloud]
9/4/13 10:44:45.636 AM com.apple.launchd[1]: (com.apple.iCloudHelper[1109]) Exited: Killed: 9
***let me know if I should go back further***
Part 2: There were three things under the System Diagnostic Reports, but one was from August. However there was one for today and one for 9/1, which is the day I had the other, relatively similar issue.
Process: SophosConfigD [65]
Path: /Library/Sophos Anti-Virus/SophosConfigD
Identifier: SophosConfigD
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [1]
User ID: 0
Date/Time: 2013-09-01 15:25:31.273 -0400
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Anonymous UUID: 53B7C06A-2C66-0D95-2201-53DD32AEBFF5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000000174000
VM Regions Near 0x174000:
VM_ALLOCATE 0000000000172000-0000000000174000 [ 8K] r--/rw- SM=ALI
--> mapped file 0000000000174000-000000000017c000 [ 32K] r--/r-x SM=PRV /private/var/db/*
shared memory 000000000017c000-000000000017d000 [ 4K] rw-/rw- SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x901b0816 Security::SharedMemoryClient::SharedMemoryClient(char const*, unsigned int) + 364
1 com.apple.security 0x901b0fc7 Security::ModuleNexus<Security::SecurityServer::SharedMemoryClientMaker>::make( ) + 73
2 com.apple.security 0x9000fef8 Security::ModuleNexusCommon::create(void* (*)()) + 284
3 com.apple.security 0x901b0e0b Security::ModuleNexus<Security::SecurityServer::SharedMemoryClientMaker>::opera tor()() + 75
4 com.apple.security 0x901b09ae Security::SecurityServer::NotificationPort::NotificationPort(unsigned int) + 54
5 com.apple.security 0x901b0be1 Security::SecurityServer::ThreadNotifier::ThreadNotifier() + 111
6 com.apple.security 0x90040786 Security::ThreadNexus<Security::SecurityServer::ThreadNotifier>::operator()() + 54
7 com.apple.security 0x9004063b Security::SecurityServer::EventListener::EventListener(unsigned int, unsigned int) + 77
8 com.apple.security 0x90147f52 Security::KeychainCore::CCallbackMgr::CCallbackMgr() + 42
9 com.apple.security 0x90147ef0 CallbackMaker::CallbackMaker() + 40
10 com.apple.security 0x901483da Security::ModuleNexus<CallbackMaker>::make() + 30
11 com.apple.security 0x9000fef8 Security::ModuleNexusCommon::create(void* (*)()) + 284
12 com.apple.security 0x90074195 Security::ModuleNexus<CallbackMaker>::operator()() + 75
13 com.apple.security 0x90148059 Security::KeychainCore::CCallbackMgr::AddCallback(long (*)(unsigned long, SecKeychainCallbackInfo*, void*), unsigned long, void*) + 47
14 com.apple.security 0x90166289 SecKeychainAddCallback + 50
15 SophosConfigD 0x000ffac4 +[SAVUpdatePreferences registerKeychainCallback] + 54
16 SophosConfigD 0x000fc518 main + 550
17 SophosConfigD 0x000fc2e9 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9464d9ae kevent + 10
1 libdispatch.dylib 0x97b66c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x97b667a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9464d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x93bf90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93bf8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93be0d2a start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9464d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x93bf90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93bf8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93be0d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9464d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x93bf90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93bf8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93be0d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00174000 ebx: 0xbff053c8 ecx: 0x00174004 edx: 0x7b613a00
edi: 0x0017c000 esi: 0x00000004 ebp: 0xbff053e8 esp: 0xbff05390
ss: 0x00000023 efl: 0x00010206 eip: 0x901b0816 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00174000
Logical CPU: 0
Binary Images:
0xfb000 - 0x10bff7 +SophosConfigD (???) <89E60514-8F55-319F-AA9E-007488346342> /Library/Sophos Anti-Virus/SophosConfigD
0x8fefa000 - 0x8ff2ce57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x9000f000 - 0x902cfff3 com.apple.security (7.0 - 55179.13) <000FD8E9-D070-326A-B386-51314360FD5C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x902df000 - 0x902e2ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x902e3000 - 0x9049fffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x904a0000 - 0x904acffa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x904ad000 - 0x90581ff3 com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x90582000 - 0x90595ff9 com.apple.MultitouchSupport.framework (235.29 - 235.29) <451701B6-03CE-3F26-9FF0-92D8DA1467EE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9059b000 - 0x9059eff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9059f000 - 0x905bcfff libxpc.dylib (140.43) <C628073D-51A0-3541-A665-1121520508C6> /usr/lib/system/libxpc.dylib
0x905bd000 - 0x905c4ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x905c5000 - 0x905d1ff7 com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x908d7000 - 0x908e9fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x908ea000 - 0x909dbffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x909dc000 - 0x90a42fff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x90ae1000 - 0x90ae3ffd libCVMSPluginSupport.dylib (8.9.2) <D6D0BB75-42DA-3772-AB5E-CBD59B343393> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x90ae4000 - 0x90b15fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x90b3c000 - 0x90ba0ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x90ba1000 - 0x90bc0ff3 com.apple.Ubiquity (1.2 - 243.15) <E10A2937-D671-3D14-AF8D-BA25E601F458> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x90bc1000 - 0x90bfcfef libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x90bfd000 - 0x90c01ff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x90c21000 - 0x90f26ff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90f27000 - 0x90f81ffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x90f82000 - 0x9109effb com.apple.desktopservices (1.7.4 - 1.7.4) <782D711D-7930-324A-9015-686C2F86DBA3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x910dc000 - 0x910e6fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x91245000 - 0x912b4ffb com.apple.Heimdal (3.0 - 2.0) <964D9952-B0F2-34F6-8265-1823C0D5EAB8> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x912b5000 - 0x9143eff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91558000 - 0x91607ff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x916df000 - 0x916e6ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x916e7000 - 0x916fefff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x916ff000 - 0x91706fff libsystem_dnssd.dylib (379.38.1) <4F164CA8-4A4F-3B27-B88A-0926E2FEB7D4> /usr/lib/system/libsystem_dnssd.dylib
0x91709000 - 0x9170dffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x9170e000 - 0x91849ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9184a000 - 0x91855fff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x91899000 - 0x91901ff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <70DE925B-51E8-3C65-8928-FB49FD823D94> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x91902000 - 0x9190bfff com.apple.DiskArbitration (2.5.2 - 2.5.2) <89822A83-B450-3363-8E9C-9B80CB4450B1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9190c000 - 0x91921fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91922000 - 0x9198afe7 libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x919cf000 - 0x919d0fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x919fb000 - 0x91b06ff7 libJP2.dylib (850) <3FFCEFA6-317A-34AF-8D99-AEBB017543C5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x9a246000 - 0x9a39fffb com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <8BF022FC-C38A-34AA-8469-D98294094659> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9a3a0000 - 0x9a489ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x9a48a000 - 0x9a582ff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x9a583000 - 0x9a584ffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9a585000 - 0x9a62ffff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x9a697000 - 0x9a69affc libCoreVMClient.dylib (32.3) <35B63A60-DF0A-3FB3-ABB8-164B246A43CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 18
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=112.1M resident=46.3M(41%) swapped_out_or_unallocated=65.8M(59%)
Writable regions: Total=51.5M written=548K(1%) resident=668K(1%) swapped_out=0K(0%) unallocated=50.8M(99%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 41.3M
MALLOC guard page 48K
Memory tag=35 7460K
Stack 66.0M
VM_ALLOCATE 1008K
__DATA 5164K
__DATA/__OBJC 180K
__IMAGE 528K
__LINKEDIT 30.1M
__OBJC 1552K
__OBJC/__DATA 20K
__PAGEZERO 4K
__TEXT 82.0M
__UNICODE 544K
mapped file 84.9M
shared memory 12K
=========== =======
TOTAL 320.5M
System Profile:
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK3265GSXF, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Backup+ Mac SL, 0x0bc2 (Seagate LLC), 0xa013, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
#2:
Process: mds [39]
Path: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds
Identifier: mds
Version: 707.11
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 0
Date/Time: 2013-09-04 21:43:38.965 -0400
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 6 Dispatch queue: <MDSDiskStore 0x7f885281b000 shutdown:NO got shutdown notification:NO>
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
[0x10f9ed000](Warning) IndexQuery in virtual bool SISearchCtx_FSI::performSearch(struct PartialQueryResults *):Retried searchfs 4 times
[0x10f5d2000](Warning) IndexQuery in bool preIterate_FSI(SISearchCtx_FSI *):Throttling inefficient file system query
[0x10f9ed000](Warning) IndexPath in void _SIPreHeatPermissions(SIRef, RLEOIDArrayRef, SIUserCtxRef, void (*)(void *), void *):pre-heat 75569 items exceeded limit, falling back to default
Initializing
*** error for object 0x7f8852596898: incorrect checksum for freed object - object was probably modified after being freed.
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8f398686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f397c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8ad8a233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8ad8f916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8ad8f0e2 CFRunLoopRunSpecific + 290
5 mds 0x000000010f04c474 0x10f03e000 + 58484
6 libdyld.dylib 0x00007fff8754c7e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f39ad16 kevent + 10
1 libdispatch.dylib 0x00007fff8f0d2dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8f0d29ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f39affa read + 10
1 mds 0x000000010f04770d 0x10f03e000 + 38669
2 libsystem_c.dylib 0x00007fff895ff7a2 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff895ec1e1 thread_start + 13
Thread 3:: Dispatch queue: <MDSDiskStore 0x7f885a28ba00 shutdown:NO got shutdown notification:NO>
0 libsystem_kernel.dylib 0x00007fff8f39aafa ftruncate + 10
1 com.apple.spotlight.index 0x000000010f22dd39 ci_ftruncate + 49
2 com.apple.spotlight.index 0x000000010f26e714 fd_truncate + 51
3 com.apple.spotlight.index 0x000000010f22454c initPayload + 220
4 com.apple.spotlight.index 0x000000010f218126 openPayload + 310
5 com.apple.spotlight.index 0x000000010f217b69 createIndex + 969
6 com.apple.spotlight.index 0x000000010f208578 _CIOpenBulk + 563
7 com.apple.spotlight.index 0x000000010f29bdf3 ContentIndexOpenBulk + 103
8 com.apple.spotlight.index 0x000000010f1d3a78 SICreateNewIndex + 1304
9 mds 0x000000010f073d98 0x10f03e000 + 220568
10 mds 0x000000010f0734fa 0x10f03e000 + 218362
11 mds 0x000000010f0652e8 0x10f03e000 + 160488
12 mds 0x000000010f0bf0be 0x10f03e000 + 528574
13 mds 0x000000010f0a65a2 0x10f03e000 + 427426
14 mds 0x000000010f0a6761 0x10f03e000 + 427873
15 libdispatch.dylib 0x00007fff8f0d00b6 _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff8f0d147f _dispatch_queue_drain + 235
17 libdispatch.dylib 0x00007fff8f0d12f1 _dispatch_queue_invoke + 52
18 libdispatch.dylib 0x00007fff8f0d11c3 _dispatch_worker_thread2 + 249
19 libsystem_c.dylib 0x00007fff89601d0b _pthread_wqthread + 404
20 libsystem_c.dylib 0x00007fff895ec1d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f39a6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89601f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89601d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff895ec1d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8f39a6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89601f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89601d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff895ec1d1 start_wqthread + 13
Thread 6 Crashed:: Dispatch queue: <MDSDiskStore 0x7f885281b000 shutdown:NO got shutdown notification:NO>
0 libsystem_kernel.dylib 0x00007fff8f39a212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff89600b54 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff89644dce abort + 143
3 libsystem_c.dylib 0x00007fff89620905 szone_error + 580
4 libsystem_c.dylib 0x00007fff8962520a tiny_malloc_from_free_list + 146
5 libsystem_c.dylib 0x00007fff89625b38 szone_malloc_should_clear + 971
6 libsystem_c.dylib 0x00007fff896181b3 malloc_zone_malloc + 71
7 com.apple.CoreFoundation 0x00007fff8ad5de52 _CFRuntimeCreateInstance + 402
8 com.apple.CoreFoundation 0x00007fff8ae23a24 __CFBitVectorInit + 52
9 com.apple.spotlight.index 0x000000010f1f8359 bt_openTrie + 185
10 com.apple.spotlight.index 0x000000010f217b93 createIndex + 1011
11 com.apple.spotlight.index 0x000000010f208578 _CIOpenBulk + 563
12 com.apple.spotlight.index 0x000000010f29bdf3 ContentIndexOpenBulk + 103
13 com.apple.spotlight.index 0x000000010f1d3a78 SICreateNewIndex + 1304
14 mds 0x000000010f073d98 0x10f03e000 + 220568
15 mds 0x000000010f0734fa 0x10f03e000 + 218362
16 mds 0x000000010f0652e8 0x10f03e000 + 160488
17 mds 0x000000010f0bf0be 0x10f03e000 + 528574
18 mds 0x000000010f0a65a2 0x10f03e000 + 427426
19 mds 0x000000010f0a6761 0x10f03e000 + 427873
20 libdispatch.dylib 0x00007fff8f0d00b6 _dispatch_client_callout + 8
21 libdispatch.dylib 0x00007fff8f0d147f _dispatch_queue_drain + 235
22 libdispatch.dylib 0x00007fff8f0d12f1 _dispatch_queue_invoke + 52
23 libdispatch.dylib 0x00007fff8f0d11c3 _dispatch_worker_thread2 + 249
24 libsystem_c.dylib 0x00007fff89601d0b _pthread_wqthread + 404
25 libsystem_c.dylib 0x00007fff895ec1d1 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8f39a6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89601f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89601d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff895ec1d1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8f39a6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89601f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89601d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff895ec1d1 start_wqthread + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x000000011ba59cc8 rdx: 0x0000000000000000
rdi: 0x000000000000139f rsi: 0x0000000000000006 rbp: 0x000000011ba59cf0 rsp: 0x000000011ba59cc8
r8: 0x00007fff75a43278 r9: 0x00000000fffffff0 r10: 0x0000000030000000 r11: 0x0000000000000206
r12: 0x000000010f1b0000 r13: 0x00007f8852596898 r14: 0x000000011ba5e000 r15: 0x0000000000000000
rip: 0x00007fff8f39a212 rfl: 0x0000000000000206 cr2: 0x00007fff75a3cff0
Logical CPU: 0
Binary Images:
0x10f03e000 - 0x10f15dfff mds (707.11) <4C9E27F4-ACA4-316F-A6F7-40786AA318CF> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Support/mds
0x10f1b3000 - 0x10f382fff com.apple.spotlight.index (10.7.0 - 707.11) <F1CF6C8E-424D-3B6A-B5CB-63B5D9BD40AD> /System/Library/PrivateFrameworks/SpotlightIndex.framework/Versions/A/Spotlight Index
0x10f3e4000 - 0x10f3eaff7 com.apple.MDSChannel (1.2 - 1.2) <05A6F55A-8197-316A-A127-DE6528F9B291> /System/Library/PrivateFrameworks/MDSChannel.framework/Versions/A/MDSChannel
0x10f3f5000 - 0x10f3f9fff com.apple.ServerInformation (1.2 - 1) <31EDF873-3B73-3899-9989-2B57BD45D65A> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x10f406000 - 0x10f47efff com.apple.DCERPC (1.5 - 53.1.1) <99EFDFB0-A63E-3198-941D-FF2669EEE615> /System/Library/PrivateFrameworks/DCERPC.framework/Versions/A/DCERPC
0x10f4a3000 - 0x10f4bcff7 com.apple.SMBClient (1.8 - 1.8) <CCEABA2F-2F88-3CF1-B39E-5D92DE47BACF> /System/Library/PrivateFrameworks/SMBClient.framework/Versions/A/SMBClient
0x11be65000 - 0x11be6aff7 libgermantok.dylib (7) <B98522FA-23D1-351E-9F25-5AAF58FD862D> /usr/lib/libgermantok.dylib
0x11cf50000 - 0x11d069fff libmecab.1.0.0.dylib (359.70) <6A697F27-0296-3BEF-BBCE-D96471D5FE32> /usr/lib/libmecab.1.0.0.dylib
0x7fff6ec3e000 - 0x7fff6ec7293f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
0x7fff85016000 - 0x7fff8506bff7 libTIFF.dylib (850) <EDAF0D99-70AF-3B3F-9EFA-9463C91D0E3C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8506c000 - 0x7fff8510aff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff851fd000 - 0x7fff85203fff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff85204000 - 0x7fff854a8ff7 com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff854bc000 - 0x7fff854f2fff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
0x7fff856d2000 - 0x7fff856f7ff7 libc++abi.dylib (26) <D86169F3-9F31-377A-9AF3-DB17142052E4> /usr/lib/libc++abi.dylib
0x7fff85ac6000 - 0x7fff85ac6fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff85c21000 - 0x7fff85c52ff7 com.apple.DictionaryServices (1.2 - 184.4) <054F2D6F-9CFF-3EF1-9778-25C551B616C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff85c60000 - 0x7fff85c73ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff85d00000 - 0x7fff8611dfff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff8611e000 - 0x7fff861c4ff7 com.apple.CoreServices.OSServices (557.6 - 557.6) <1BDB5456-0CE9-301C-99C1-8EFD0D2BFCCD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff861c5000 - 0x7fff861c6ff7 libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib
0x7fff863ab000 - 0x7fff863abfff com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff86528000 - 0x7fff866aefff libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff866af000 - 0x7fff866c3fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <94EDF2AB-809C-3D15-BED5-7AD45B2A7C16> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff866f6000 - 0x7fff8675eff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x7fff86f07000 - 0x7fff8721eff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <1E567A52-677F-3168-979F-5FBB0818D52B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff872ee000 - 0x7fff87389fff com.apple.CoreSymbolication (3.0 - 117) <C304FDB8-2FF7-34BC-858A-2B96C2B039D5> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8738a000 - 0x7fff873f8ff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <04BFB138-8AF4-310A-8E8C-045D8A239654> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff873f9000 - 0x7fff874d3fff com.apple.backup.framework (1.4.3 - 1.4.3) <6B65C44C-7777-3331-AD9D-438D10AAC777> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff874d4000 - 0x7fff874daff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff8751a000 - 0x7fff87544ff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8754a000 - 0x7fff8754dff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8754e000 - 0x7fff8759fff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff875ec000 - 0x7fff875f3fff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff875f4000 - 0x7fff87615fff com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff87616000 - 0x7fff8765afff libcups.2.dylib (327.6) <9C01D012-6F4C-3B69-B614-1B408B0ED4E3> /usr/lib/libcups.2.dylib
0x7fff8765b000 - 0x7fff87718ff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff87724000 - 0x7fff87724fff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff87780000 - 0x7fff877dffff com.apple.AE (645.6 - 645.6) <44F403C1-660A-3543-AB9C-3902E02F936F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff877e0000 - 0x7fff877e2ff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff878e3000 - 0x7fff8797dfff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff879e8000 - 0x7fff879edfff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff87a0a000 - 0x7fff87a21fff com.apple.GenerationalStorage (1.1 - 132.3) <FD4A84B3-13A8-3C60-A59E-25A361447A17> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff87a22000 - 0x7fff87b1ffff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x7fff87b20000 - 0x7fff87e50fff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff88765000 - 0x7fff887bbfff com.apple.HIServices (1.20 - 417) <A1129272-FEC8-350B-BA26-5A97F23C413D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff887bc000 - 0x7fff893e9fff com.apple.AppKit (6.8 - 1187.39) <199962F0-B06B-3666-8FD5-5C90374BA16A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff893ea000 - 0x7fff895eafff libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib
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Freezing and Blackout problem: Pinwheel/Beachball icon, please help!
I've had my MacBook Pro for 3 years now. It's finally starting to act up.
Out of nowhere, it will just freeze up, and the pinwheel/beachball thingy icon shows up, and there's nothing I can do but power off with the power button, and press it again to start up.
These "hard shut downs" I'm afraid could ruin my computer? I've done it too many times and it's getting scary.
ALSO: I've had the computer suddenly & unexpectedly just go black on me, nothing on the screen, like it's just died. This is with my power adapter plugged in! Is this a battery issue or a hard drive issue? My battery no longer holds power for more than a few minutes without the power adapter plugged in (it always has to be plugged in or the laptop will die).
Someone who knows, please tell me the causes for these 2 problems
(1. freezing/pinwheel icon and 2. blackout screen/dead laptop)
THANK YOU!!!I too am having the same problem (or at least a similar one)! My MBP is also 3 years old, and it also is suffering from random freezes. I don't know if this is true for macluvr7, but when my computer freezes, background operations still generally continue; in other words, iTunes continues to play music, files will continue to download, and discs continue to burn (at least for a while).
The screen will also at times go black (or white, once or twice), although this happens less often than the general freezing problem. When I perform a hard reboot, the operating system often hangs during its loading process, forcing me to reboot multiple times.
Although this sounds like a possible hard drive issue, I have run multiple scans with Drive Genius II and have found nothing. My battery is relatively new, and works beautifully, so I don't think that's an issue (in my case, at least). Any thoughts?
Thanks very, very much. -
Freezing and Rainbow Wheel after watching videos.
My Macbook mid 2010, 17", 8GBRAM, MAC OSX 10.6.8, keeps freeziing and the rainbow wheel appears anytime I watch a few minutes (usually 5-30 minutes) of videos on various search engines, softwares or whatever they're called (divx, quicktime, vuze etc..)
The computer is running at normal speed, and I think it doesn't do it when I'm doing other things on the computer that doesn't involve watching videos. I just got a new hard drive since the original one failed last month, don't know if that's relavent. Updated some plugins thinking that might be it, but it still happens. Can't press cmd opt esc to force quit or shut down. Have to hold down the power button to turn it off and restart to get away from the frozen spinning rainbow. It doesn't stop spinning but remains frozen even after several minutes and beyond. Will probably continue to be frozen if I let it continue without shutting it off via power button.
Any insights most welcome.You need to free up some hard drive space. Rule of thumb: You should never let your hard drive get to where you have only 10-15% of space left.
Seven ways to free up drive space
Where did my Disk Space go?
Slimming your hard drive
OmniDiskSweeper is a free utility that checks HD space.
FreeSpace cost $1 or is a free utility that checks HD space.
SpaceControl is a free utility that checks HD space.
FreeSpace cost $.99 - FreeSpace shows you how much space is available on all local, connected, and network drives with a single click. -
Does anyone else have problems with the wifi connection on their 4th generation Mine keeps going off line and its only 3 weeks old.I had the ipad mini and this problem never existed. I brought it back to the shop where i bought it Expert Laois last week and they said they couldnt find a problem but had to take it back today as it keeps disconneting from wifi still, anyway they are sending it back for repair and it am left with no ipad. After spending in excess of 700e i feel that this is really bad after sales service. I bought something that i want to use now and cant so what a waste of money it is .
Thankyou, but the shop said that they spoken to apple and that they have now changed their policy and that they do not give a replacement. So are you telling me that their information is false. Also what should they have done. This problem has existed since i bought it.????? What should i do?????
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TS3274 My ipad freezes and sometimes then turn to a blue screen Its 3 days old!!!!
My ipad is 3 days old!! It lags, freezes and then sometimes turns to a completely blue screen
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
If that doesn't fix the problem Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. -
I have a new macbook pro and it freezes and email wont close
I have a new macbook pro about 6 weeks old and it is freezing when i walk away for a few minutes it goes tosleep and will not wake up until i hold power button to power off and then power on again. Also at about a week old it would not close email and that froze. Not sure what is wrong with this computer.
Visit macupdate.com where you will find several utilities that will do that. You can also do it using Preview in your Applications folder or with TextEdit.
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