10.5.6 Update and External Monitor issues

I'm starting this new Thread in response to several people like myself who still cannot use an external monitor with a Macbook on this latest update. I did write to Steve Jobs about this issue and I received a call from Ireland assuring me that the graphics update would be incorporated into the new upgrade before Christmas. It clearly hasn't and, in the meantime, I replaced my hard-disk with a 320 Gb and installed Leopard up to 10.5.4 and was back in business. Now, I'm back to square one and can't use the monitor. So I will be writing to Mr Jobs again in the hope that someone takes notice that some of use Macs in a professional capacity. We're in a deep recession and the last thing we need right now are silly issues of this nature.
http://discussions.apple.com/thread.jspa?messageID=8631240#8631240

I'm not sure what to make of this at this point. I ordered a CTO 2.8GHz with 4GB RAM and 320GB HD the day they were announced. First week or so, few if any problems. Then the "UHF" like bands of static began to appear randomly. I use my computer 90% of the time driving an external monitor. I use a separate set up at home and work with duplicates of all cables. The problem occurs on both. I spoke with Apple Care - they patched me over to support and moved me up to Tier one pretty quick, even had me send in my System Profiler information for every combination of screen and graphics card. Then they emailed me a program to capture my monitor info again with every combination of screen and graphics card. No solution. They finally asked to "capture" my computer for their labs and sent me a new one.
Once again, about 2 1/2 weeks of smooth sailing and bam, same issues now occurring. If it's a driver issue, why is everything fine for so long? Also, 10.5.6 and the new firmware have failed to address. Given my above exchanges with Apple, they certainly can't claim they don't know about it.
I've been using Apple Products for a long time. I've seen some real buggy stuff - like when File Vault first came out but this is the worst I've experienced. Seems like poor quality control. If it's a select few machines, I appear to have won the lottery as I've had two of them.
I'm sure this issue is much more wide spread as it is a non-issue if you only use the internal display. Only people consistently driving an external display will even know there is a problem.

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NVIDIA and external monitor

W520, Windows 7 (64 bit), NVIDIA Quadro 1000M 2GB DDR3, purchased November 2011.
Problems (related?):
-External monitor remains unrecognized when connected to W520.
-NVIDIA not recognized or working. Maybe reason external monitor not recognized?
Tried to connect this computer to an HP2511x external monitor (via VGA direct to the computer or through docking station) but the monitor is not recognized. Last made this connection about a year ago and it worked fine at that time: plugged the VGA cable into the W520 and the external monitor connected automatically, in duplicate mode. The HP usually is connected to another computer and works fine, and the VGA cable was tested recently and is good. Tried the options at Fn/F7 and windows key/P: the HP monitor remains black.
Studied the external monitor issue in forums and learned about the NVIDIA comments. In follow up, I learned that the NVIDIA device is not listed in my Device Manager, under Display Adapters or elsewhere. Right-clicking the desktop does no bring up the NVIDIA Control Panel.
When I do a search for the NVIDIA Control Panel, this message appears:
“NVIDIA display settings are not available. You are not currently using a display attached to an NVIDIA GPU.” This appears whether VGA connected to the external monitor or not.
I attempted, several times, to download the NVIDIA driver from the NVIDIA site via auto detection. The auto detect page instructed me to download Java, but Java is already loaded and current. So I entered the NVIDIA info manually, which eventually lead to this message:
“NVIDIA Installer failed”
HD Audio Driver – Not Installed
NVIDIA WMI – Not Installed
nView – Not Installed
Graphics Driver – Failed
3D Vision Driver – Not Installed
So, I went to the Lenovo website and downloaded:
“NVIDIA Optimus Display Driver for Windows 7 (64-bit) - ThinkPad”
After a restart, right clicking the desktop still does not show the NVIDIA Control Panel.
The Device Manager shows:
-Intel(R) HD Graphic Family
-Unknown device
I clicked on the Unknown device and read:
-Device type: Display adapters
Manufacturer: Unknown
Location: PCI bus 1, device 0, function 0
Device status: Reinstall the driver for this device. (Code 18)
Then I clicked the Reinstall Driver button, which lead to this message:
“Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. NVIDIA Quadro 1000M”
I went through the above processes several times to be certain that I did not miss something.
There is a GeForce shortcut on the desktop and when clicked, leads to this message:
“GeForce Experience encountered an error and must close.”
Tried rebooting to BIOS:
BIOS>Config>Display: the options are:
-Boot Display Device (ThinkPad LCD) default
-Graphic Device (NVIDIA Optimus)
-OS Detection for NVIDIA Optimus (enabled)
Changed display to Graphic Device, tapped F10 to save and exit, then save, before computer goes into normal mode.
Try Fn/F7, duplicate, then extend, then projector and in all cases the HP monitor remains black, unrecognized. Message on W520 screen:
“Unable to connect to a computer.
No projector was detected.”
So, back to reboot> BIOS>Config>Display were I find that the setup reverted to the default. Changed display to OS Detection for NVIDIA Optimus disabled. Save, reboot, Fn/F7 and again no recognition of the HP monitor. Reboot, BIOS etc, and the display option is back to the original default.
What do I need to do to get NVIDIA and the external monitor working on this W520?
Thank you.

Hi RR
1. Ensure your BIOS is set to NVIDIA Optimus for multiple monitor connectivity.
2. Download and update your Intel and NVIDIA driver from it's official website. Clicking Intel and NVIDIA will link directly to the download page for latest driver.
3. If the 2 above succeed, but Fn+F7 still can't display your external monitor. Try right click Desktop > NVIDIA Control Panel > Display > Set up multiple displays. (The only workable method for W520 - Windows 8.1)
Peter
ThinkPad W520 | ThinkCentre E73 SFF | IdeaPad K1 | IdeaPad Yoga 11s | Miix 2 10" | 3000 Y300
Give kudos to reward people for their assistance | Mark thread solved if the solution works | Please do not send me an e-mail regarding technical questions | I am not an Lenovo employee
=====================================
Dolby ; IdeaPad Slate Tablet

Viewer and External Monitor doesn't playback at same time

When watching clips in the viewer window, they playback fine. But on my external monitor, it only shows the first frame from when it's played. when I stop playback, the external monitor then shows the last frame the Viewer window is stopped on. How can I fix it so that the viewer and external monitor playback the clip at the same time?
At the moment we're digitizing footage with the Offline RT Photo JPEG codec set to 75% quality.
A few days ago we were digitizing footage at 35% quality and that footage plays back fine. We moved to 75% quality at the editor's request. A few days ago we had created a few sample 75% quality tests for the editor to view. I loaded those clips into Final Cut right now and they playback fine as well. So it's all of a sudden just these new clips created yesterday :S.
Message was edited by: Phillip Roh

Yes.
Forgot to mention that the timeline plays all the footage back properly on both the canvas window and the external monitor. Sorry for not mentioning that sooner.
More discoveries! The playback 'freeze' only happens if I open a clip from the browser into the viewer. If I open a clip from the timeline into the viewer, it plays-back fine!
Message was edited by: Phillip Roh

Satellite A100-646 and external monitor shows black screen

Hello to everybody,
I have a similar problem with A100-646 (bought in Italy). Laptop's LCD and external monitor shows black screen but system boots without other problem. When laptop is not used for a long time (half a year) it work for one week without any problem.
Unfortunately, there is no proper service in a place where I live. Perhaps, there is a problem with power supply.
Is there other idea? Does anybody have a service manual? ([email protected])

It is not easy to find shop where you can order original and new hardware components.
Best source for such parts is definitely eBay where you can buy used but well working components.
Upgrade? You must know that upgrade on mobile computers is not the same as on desktops. Cooling possibilities are not the best and each notebook model has optimized cooling system for original parts. So new graphic card can be more powerful and produce more heat and it is definitely not good for your notebook. So best thing you can do is to replace it with original part.

Viewing footage on desktop and external monitor at same time

Maybe i'm missing something, but is there any way to view footage simultaneously on your desktop monitor and your external broadcast monitor (via blackmagic output)?
Right now when I enable mercury transmit, the viewer within speedgrade goes to grey and I can only see the footage on the external monitor. This makes it impossible to draw custom shapes around objects (rather than just use the stock circle masks) which I use quite a bit...I would like to have the view on both monitors like I have in resolve.
If this isn't possible, is there a quick shortcut to toggle mercury transmit on and off without having to go into the settings menu?
Any help would be appreciated...I am enjoying a lot of the controls that are in speedgrade but there are some workflow hurdles that I need to get over in order to be able to use effectively in client sessions from time to time.
Thanks!

I waited expectantly and patiently for Adobe to enable Mercury Transmit in SG and to be able to make use of my BM card and external monitor.
O.K we got it in CC2014.1...but it is either Mercury Transmit or Dual Display!
I think this half-arsed solution is an absolute fail that we cant use desktop and an external monitor simultaneously.
Has anyone on the SG team actually been in a real world CC and Grade Suite?
At least we got consistency with the blue color scheme if not how Mercury Transmit works across the suite of apps.

Macbook Pro and External Monitor flashing?

I am using a Macbook Pro with an External Dell 1908fp 19" monitor via a Thunderbolt to DVI adaptor all fine.
However the annoying niggle I have is that the monitor which seems fine, keeps flashing intermittently on and off randomly?!?
Would anyone know why this is happening and if its the Mac's fault? I have the MBP open and the Monitor as the 2nd screen at 1440x900 which it seems to have defaulted to, and its very clear on both screens.
Is my monitor on its way out? it seems ok, and is quite new (though it was 2nd hand a couple of years ago) or is this a known Apple issue?
Thanks for any help

The graphics card in the MBP supports resolutions far greater than that of the internal display, so any modern monitor will work fine - up to and including Apple's excellent (but pricey) Thunderbolt display and Cinema display.
The MBP will detect the external display and set the image to the correct resolution automatically, or you can choose the resolution in System Preferences -> Displays, so you don't need to worry about a black border.
Most modern monitors are 1080p and this works perfectly as an external display for a MBP. You will need a mini-displayport to HDMI cable to connect the two. If you get a monitor with built in speakers then that cable will also transfer audio.

Macbook Pro - Black screen and external monitor

Hi there,
I'm new here and it would be great if anybody could give me some advice about my Macbook Pro issue. First of all, I would like to thank all the contributors for your comments. I'll go to an Apple Store asap, but I'll really appreciate any of your comments so I'll know more about this issue and how to manage it.
My device details are:
Macbook Pro / 2.8 GHz Intel Core i7 / 4GB 1067 MHz DDR3 / Macintosh HD / Mac OS X 10.6.8
NVIDIA GeForce GT 330M
Other connected equipment:
HP Monitor Pavilion 22xi (with an official Apple adapter - projector's plug)
Wacom tablet Bamboo Fun (USB connection)
I usually work with graphics software (Illustrator, Photoshop, etc.), since I bought my laptop (3-4 years ago) it has worked faultlessly. But I started to notice some problems about two weeks ago. The problem is basically always the same: After some hours of work, suddenly and randomly (it tends to happen when I click on a button) the screen turns off but the computer is still running (I can hear the fan and hard disk). As I said I use an external monitor, and it also turns off at the same time. That's why I thought it may not be a problem with the screen, it's probably related to the graphics card ?¿?
The troubleshooting steps that I've tried are:
After waiting several minutes and without any response, I have to restart my laptop. When it turns on a Panic Report message pops up. It says that a severe problem made me turn the laptop off suddenly (or something like that). The Panic Report says something about "kernel_task", I have no idea what it is, just in case it could help to clarify more (I've printed all these panic reports).
I also have to mention that this laptop gets really hot on the left side, which I reckon it's a very common thing in these devices. I have to use a desktop electric fan to provide relief to both of us
I've also disable the "Automatic graphics switching" tab in Energy Saver menu.
Despite all of this, the screen and the external monitor are still turning off.
Any idea?
Thanks a lot,
Clara

I would suggest that you run AHT using Using Apple Hardware Test. You can either reboot the machine and press the D key, or use your second Grey disk. This would potentially show you any HW problems.
Typically these older machines exhibit GPU issues. There is a third-party application called gfxCardStatus, that can provide some insight as well.
This may or may not help if there are GPU issues - About NVRAM and PRAM (reset NVRAM/PRAM/SMC).
It is possible to enable remote access (via SSH) and even if the screen is not working, the machine can be accessed remotely. Please see System Preferences -> Sharing.
Can you run a test with both the lid of the MBP and the external monitor plugged in. Does your external monitor disconnect, but the internal one still show a screen?

External Monitor Issues - MacBook Pro +Acer

Hello Everyone!!
I currently have my new Macbook Pro hooked up to a Thunderbolt display and all is running well! BUT, I also have a mid 2009 MBP that I am setting up with a new ACER S271HL monitor (one of their newer models) and I am having some "quality" issues. The MBP is utilizing 8G of RAM with a 500G HD: approximately 400G available, running the most current version of LION with all updates and runs nicely. I didn't have any connectivity issues using a new Startech mini-display port to HDMI adapter and a new Monster HDMI cable. The ACER monitor is one of the newest models with resolution of 1920x1080 and the MBP did not have any issues recognizing it and I have not had any problems with "setting it up"- all resolutions are supported and recognized and everything seems ok. I began by using MAC's Color Sync Utility and customized the monitor profile. Then I did some fine tweaking with the monitor controls themselves - no issues. The PROBLEM is that it just doesn't look good!!!! The text is not sharp in any document, browser tabs, content, etc. - the whole thing is kind of dull?! Video is ok at best - but again, not sharp. So, I tried the Color Synch Utility again and had a second person set up a profile just to make sure I'm not going crazy?! - same result?! I tried a different HDMI cable (new) - same result. I tried a different mini-display to HDMI adapter - same result. I reset the SMC and the PRAM - same result?!?! I tried moving the monitor to another location to see if it was just the light and my eyes - no good. I switched to a mini-display to DVI adapter/cable - same result. NOW, the thing that is really bothering me here is that my office uses older ACER monitors - discontinued V213H - I have three set up with an "older" DELL PC (no hot- rodded graphics/video card - standard, boring, office PC) and they LOOK GREAT?!?! So, I hooked my office laptop up to the new ACER monitor I bought and it LOOKED GREAT!?!?! (with NO CONFIGURATION) I even used an old ratty VGA cable and it looked SO much better!?!? I took the MBP to the office and hooked it up the work monitors and it only looked ok - better than on the new display, but still not sharp!?
So then I tried the driver route...ACER actually has a specific APPLE disclaimer of sorts on their support page indicating, that although their monitors are configured to work with all current computer models, that are tested in a PC environment and you may encounter issues that should be addressed with APPLE?! Even though the monitor drivers I had are listed as the most current, I tried downloading them anyway - the MBP downloads them, but cannot install them because they are not recognized?!? (All the support documentation, installation CD, etc. that came with the monitor was not recognizable by the MAC either)
SO - does anyone else have similar issues with ACER monitors?? Know of anyone else that might??? I can't hook up the MBP to the Thunderbolt display to really rule out a problem - but I'm confident this is not a hardware issue with any of the components.
I hate to give up on this because I'm setting it up for a friend so I figure I'll give it a few more days and see what kinds of ideas others might come up with before I throw in the towel and take this sucker back!
Thanks for reading my 'novel' of a post - any ideas are greatly appreciated!!!
TL

i had the same problem, i solved it by buying a more higher end "hdmi to vga" wire, i 1st bought a cheap conversion wire "hdmi to vga" from a slow boat from china via Amazon and it didn't work on my macbook but seems to be working well on my windows laptop.
so i bought another conversion wire via Amozon "hdmi to vga" from a company called Sewell Quirts in a 10' version.... now my mac mirrors or extend my laptop monitor, hope this helps.
and its not a "file" issue like everyone else says in here.
and my acer monitor is an older one with only a dvi and vga inputs.... using it to extend my 2014 macbook pro retina.

Can't seem to get DVI and external monitors to work (works on windows) ?

I'm going crazy here and I'm starting to think something is broken/wrong with the mbp I just purchased (I'm hoping it's just me and not the mbp)...
I have a BenQ FP91G+ LCD monitor that works fine using dvi with my windowsXP machine. When I try to get this monitor to work using DVI with my mbp all I can get is a black screen. The mbp sees the monitor fine since I can see it in the display settings. I've tried every different resolution available in the display options (with mirroring off and then again with mirroring on). No luck with dvi. However, if I use the vga cable with the dvi adapter things are fine.
I then tried two other lcd external monitors with the dvi input (one a Princeton model here at home, and a different model that I tried in a Best Buy - I think it was a sycmaster). The Princeton at home had the same BenQ problem - just a black screen no matter what I tried. The one in best buy, however, got a 'bit' further when I set its resolution to 800x600 - but even then it was bad since the display was just scrolling vertically.
I'm a bit stumped what is going on. I really should be able have this digital output work since all three of these monitors work fine with the dvi cable on windows.
Is there something seriously wrong with my mbp? What else should I try? Thanks for any help. (I've been searching these forums but haven't found anything yet to help.)

Thanks iVmichael, that makes me feel a little better at least. I'm guessing maybe the issues I'm having might be driver related? Seems odd that all 3 monitors I would have a problem with, but I guess it's possible. I can deal with the dvi-vga adapter usage, just don't want to something to be wrong with the hardware on the mbp.

External Monitor Issues

Whenever I connect my external monitor (Dell 1600x12000) My laptop gets really slow and my internet connection plummets, please help!!

Hi@Illumenated
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion G6 Notebook PC and issues with performance. Here is a document to help with performance being slow.
Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system, as this could be an issue.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Blank screen Envy 15 despite reset and external monitor

HP Envy 15 J112TX notebook has worked well for a week. Windows 8. The screen is black but can hear the fan going. Hard reset didn't help. External monitor didn't connect - it said to check the video connection. The cord was connected HDMI to DVI. Did another reset. Now i have switched it on and off a few times so that when i switch it on after a minute it will make asmall pop sound and then the fan stops making noise and it won't switch off despite holding dow the power button for a minute.
I disabled the nvidia graphics card a few days ago to try and save on power as it also has an intel graphics card. But it worked fine for a couple of days after i did that.

Hi @salsa7 ,
I understand that you cannot get your HP Envy 15-j112tx Notebook PC will not boot up for you. I will try my best to help you with this issue.
Here is a document for Blank Screen LED Error Codes that may help us determine what is causing this issue.
I hope this helps, please let me know how it goes.
Thank you and have a great day!
I worked on behalf of HP.

External Monitor Issue

I am having difficulty with my external monitor since the Lion update. I have searched and found a number of possible solutions, but none have helped me so far. I have a MacBook Pro purchased in November of 2010 running version 10.7.3 with a 2.53 i5 processor and 8GB of memory. My external monitor is a Samsung SyncMaster 2333. I am running it through a Dynex Mini DisplayPort to HDMI Adapter. I get the Check Signal Cable on the monitor and on my computer it never shows up as an option even when clicking detect displays . If I plug the same cords into my Panasonic Viera I have no problem and the display shows up. I used to be able to plug it in and would never have a problem. This started happening shortly after the Lion update that I ran back in October. When I plug the cord into the computer, the screen goes blue like I have plugged something in, but nothing shows up on the SynMaster other than the Check Signal Cable. I have plugged in and unplugged the power with and without the computer on. I have also tried to reboot the ram and graphics card at startup as was also suggested in another post, and still have the same result. Please help!

If you don't see the Arrangement tab in the Displays the computer is not detecting the presence of the connection. So something is physically wrong (plug, adapter, cable, or TV). Of course since I don't use lion, I can't rule it out either.
Unrelated to all this, your profile says you are using 10.4.11, so you should update it if you are using Lion. Also, you are posting in the Mac Pro forum and not the macbook pro forum.

Possible to connect firewire adapter and external monitor both?

For many years, I have been using my MacBook Pros with various Firewire audio devices, while also running an external monitor.
I'm considering getting a new MacBook Pro which obviously doesn't have a dedicated Firewire port.
Could I connect both an external monitor and a Firewire adapter to its single Thunderbolt port?
This question has probably been asked many times, yet I can't find an answer anywhere...
Thanks for any advice!

Aside form the dual Thunderbolt ports, you could look into one of the few Thunderbolt docks that are out. I believe that a couple of them offer you 2 Thundebolt ports as well as the other ports. This might solve your issue as well.
If I'm not mistaken, the newest MBP systems also come with an HDMI output port.

X.4.7 update, Sony external monitor, macbook, unresponsive

So I went the keyword route with my title... anyway. I have 4 Macbooks here (lucky me), 3 are plugged into Samsung 19inch widscreens, one into a 19inch Sony. The one in the Sony has the .7 update, the others do not. The one connected to the Sony has decided it doesn't like the monitor and on start up just freezes in a pastel coloured blue screen unless I unplug the external monitor... then it starts fine.
Any ideas?

I heard that Apple re-released the 10.4.7 update for macintels. I would go to software downloads and get the 10.4.7 combo updater for Intel Macs, even if you don't need the combo install it instead of the standalone.
After install go through and do 'Repair Permissions' from 'Disk Utility'. Some will tell you otherwise but always do repair permissions after, and before some, installs.
I hope you get back going.

T61 display problem on both Internal and External monitors

Hi,
I have Lenovo T61 of Type 7662, Model CTO. One month back the right hinge of my laptop has broken. Now the display on the screen is not at all readable. If I reboot the laptop, it is getting loaded, but the display on the screen is not readable and also it is displaying 4 windows without any clear visibility.
I thought the problem may be with the LCD cable under Right hinge. So, I tried to check this with an external monitor. But, the same problem is occurring on the external monitor also. So, I couldn't find what exactly the problem is. If anybody has this kind of problem, please help me on fixing this issue.
Thanks,
RamPap.

well the GPU issue is fixable under free repair, but given that your hinge is broken, not sure whether the free warranty applies in this case.
Basically you need a new motherboard.
Also, can you post a picture of the condition of the hinge? (upload it to tinypic or flickr, then link it here).
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

10.5.6 Update and External Monitor issues

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