12 volt plug charger does not charge battery

the green light on computer connector is on, the computer shows the icon that is connected to external power, but the battery dies. It works fine on wall outlet. This was first time I used plug. All seems fine but it does not charge the battery.
Apple is good at selling computers, but I just spent over an hour to get an answer for this and this is the best i found so far. We is the product support?
Please, someone helps.

Apple does not make a 12 V power adapter (i.e. car power adapter) for the MBP. What type of power adapter are you using?
If you are using the MagSafe Airline Adapter, which comes with the larger 'cigarette-lighter-style" adapter that +looks like+ it will work in a car power port, be aware that the MagSafe Airline Adapter _does not_ work for 12 V power from an auto - it explicitly states that in the product description.
If you are using an inverter, what are the power specifications for the inverter? Can it deliver the 85 W of power the MBP power adapter requires?

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    ****Please mark Accept As Solution if it solves your problem****
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    Hi
    Try this:
    Disconnect AC
    Shutdown
    Remove battery
    Connect AC
    Startup
    Open Device Manager
    Click the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these listings).
    Click the plus (+) sign next to System Devices.
    Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.
    Shutdown
    Disconnect AC
    Insert battery
    Connect AC
    Startup
    Also request you to try updating the Bios once on your unit.
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

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