14th May 2013. We placed an order on medIT (Medit Information Technology)for the following items: 6 units of Apple iMAc-All_in-one-1 core i

14th May 2013.
We placed an order on medIT (Medit Information Technology) for the following items:
6 units of Apple iMAc-All_in-one-1 core i5 2.9 GHz-RAM 8GB-HDD 1x1tb-GF GTX 660M- Gigabit LAN-WLAN : 802.11 a/b/g/n, Bluetooth 4.0-OS x 10.8 Mountain Lion- Monitor : LED 27”wide- keyboard: English.
We paid to their account; Bank of Cyprus Public Company Limited the full invoice value.
As of today 14th May 2013 we are still waiting for delivery of the goods despite numerous advices that a partial order of 3 items the order has been shipped.
We have made numerous follow up calls to medIT directly and through other customers of medIT, but we have no clue as to when we will receive the goods. On 29th April, 2013 they gave us a FEDEX airwaybill no..We regret that we have not been able to trace this airwaybill on the FEDEX system.
We are, therefore,  pleading for assistance from any support group to link us with the right department so that we can have accurate information on the movement of this parcel.
These items were ordered for a government department of the Republic of Zambia and this non-delivery is creating a bad name for Apple Resellers covering Zambian market. The project upgrade of the project is now falling behind due to non-delivery on our part arising from the non-performance on the part of medIT.
We can make available for inspection copies of the order and remittance details to the appropriate office for review and ready reference.
We can be contacted directly on “James A. Ngoma”
<Personal Information Edited by Host>

If you ordered from MedIT in Cyprus, they do not appear to be an authorized Apple reseller. If they are indeed not authorized by Apple, there will be nothing Apple will be able to do to assist you in this matter. You will need to work the problem out with MedIT, obtaining legal assistance in Cyprus if necessary.
Regards.

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