160GB ipod classic 6th gen cant be recovered by itunes 12

My 160GB iPod Classic (6th Generation) cannot be recovered by iTunes 12. I plug the iPod into my Macbook Pro and it shows up in Finder. Then an iTunes message appears: "iTunes needs to prepare your iPod for recovery. Please leave your iPod connected." Then it is says that it is preparing my iPod for Recovery and then that dialog window closes and the iPod screen is a flashing Circle with slash and the line "Do not disconnect." under it. At this point the iPod is not visible in the side bar in iTunes 12 and this message goes on with no progress. I have left it for a while doing this and there is no change. After a while I'll disconnect and it if I try again the same thing happens. I have a dual-booted computer with both Mac OS Yosemite and Windows 8.1 and on the Windows 8.1 side iTunes is able to restore and set-up the iPod, therefore I know the iPod, the USB, and iTunes are all working. All my music is on my Mac side though, so I need to get this working on the mac side. I need help getting iTunes 12 on the Mac Side to restore my iPod.
Thanks in advance for help!

disk utility is normally correct. you can try putting ipod in disk mode and control + click > get info on the ipod. see what the capacity is and it should have the 160 GB. in disk utility you can try verify disk. I would try to return the hard drive.

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