1st iTunes purchase--BIG disappointment!  Need advice.

OK, we missed the 2nd part of a TV show thanks to a recording glitch. So, we figured, no sweat, it'd be worth $2 getting it from iTunes. Signed up, found the show, downloaded it (that went quickly). First purchase from iTunes; probably last given what we discovered!
Two problems:
1) The volume is infuriatingly low, even after making all the "hidden" adjustments! I know about the Command-I, options business, slide the volume adjustment control to 100%. Also tried turning on Equalizer pre-amp to top setting and raising all the sliders. Hit hard key for sound, moved that to the top, too.
The sound is so soft that we couldn't hear it while eating dinner-- chewing is louder than the playback on our iBook.
This makes little or no sense as the podcasts, etc. that we have in iTunes can play at ridiculously loud, even distorted volumes.
We're going to have to watch this in a quiet room, huddled around the iBook. Any suggestions (other than buying external speakers)? Is this low volume a problem with ALL TV shows downloaded from iTunes? If that's the case, count me as a 1 time iTunes customer.
2) The video playback is not particularly smooth, but jumps a bit from time to time. We can live with that, but for buying a show, it's still pretty ridiculous!
Any thoughts? Was there some option while buying to solve these problems?
iBook G4 1.33 GHz   Mac OS X (10.4.6)  

Mike, thanks for responding! Wasn't sure what you meant by limitations of the hardware... regular old podcasts work fine, really LOUD if we want them to be... but the downloaded TV show was soft even with maximum settings!
My wife doesn't like earphones, so that's out. I think huddling around the iBook may be our only recourse.
I'm just curious, though, whether all TV shows (and all music for that matter) downloaded from iTunes is so restricted in volume. If so, that's really bad!

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