2 months already and still waiting for apple provider to repair MacBook

My girlfriend's macbook pro has the no video issue ( http://support.apple.com/kb/TS2377 ) We sent it to our local AASP from Honduras, they told us that Apple would refund everything, but it's been 2 months already and we are still waiting for Apple to send the materials.
Is that normal?

Welcome to Apple Discussions!
In the U.S. spreaking directly to Apple, you can ask for them to consider replacing your Mac within 3 weeks of sending it in, or three attempted repairs ont he same item. I suggest going over to the repair place, getting a case number they have with Apple, and contacting AppleCare directly.
In Hondurous that would be:
http://www.apple.com/la/support/

Similar Messages

  • 5 months + and still waiting for a phone line

    27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
    This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
    18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
    19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
    15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
    16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
    21/07/13 No one called, again
    22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
    25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
    29/07/2013 no call. I called, no update, call again in 2 weeks
    Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
    Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
    Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled"   or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
    with them after leaving me on hold for 5 minutes" 
    October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
    What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers -  2 days, time spent on phone/emails etc - 5+ hours.

    Hi MCM66,
    Thanks for posting and welcome to the community!
    Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it! 
    I can help sort everything out from here.  Click on my username and under the section "about me" you'll see the link to "contact the mods".
    Whenever we've received your details we'll take it from there.
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Poor, poor service and STILL waiting for a callbac...

    The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
    You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
    Between August 31st and September we have heard nothing about resolving this complaint from BT, despite assurances that that somebody would resolve the issues raised.
    The overall standard of service of BT has fallen what I would expect as a basis standard and in many cases has been deliberately evasive and obstructive. Frankly, this is the kind of shabby service that is difficult to reconcile with the image of a cutting edge communications provider in 2012.
    We can only emphasise just how let down and disappointed that we are with BT.
    9th August
    We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
    We contacted BT to report the problem. It was confirmed that someone from the Technical Team would look into it.
    We spoke with technical team and confirmed that they would complete checks and call back within a specific time.
    10th August
    We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
    13th August
    We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
    Various diagnostic attempts were made over this period involving changing filters, unscrewing the phone plate at BT’s request etc…. We were told that it was probably a faulty filter- even though it had been changed…..
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    12.58
    We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
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    Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
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    I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
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    She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
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    Tuesday 28th
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    Call returned by me at 16.54
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    VOL012-xxxxxxxxxxx
    Fault logged under reference:
    VOL051-xxxxxxxxxxx
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Exchange upgraded and still waiting for faster spe...

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