2 year contract - GONE FROM BEST BUY?

I was looking to upgrade my AT&T contract at Best Buy and pre-order the LG G4 (since they have a $100 Gift Card offer) and it appears that AT&T is not allowing people to get a 2-year deal at NON-AT&T stores.  This sucks since AT&T never runs good promos like Best Buy.  I have an old Family Plan that is more cost effective than the new Family Share stuff that AT&T pushes now.  So, it looks like I have to switch to NEXT or pay full cost on the phone now.  Thanks AT&T....maybe I'll just switch.

Look at the total costs of each (contract vs. NEXT) at the end of two years. They are within $25-30 dollars of each other, and NEXT is much cheaper with 10 or more gig of shared data plan on 2 or more lines of service. Not sure how it would compare with the old Family Share Plan. Verizon works pretty similar with discounts for phones bought outright or on installment versus a 2 year contract. In my opinion, in less than a year, you won't see any carrier offering 2 year contracts. Every carrier is going to make the consumer buy their own device, either outright or on an installment plan. At lest the installment plans currently don't charge interest on the unpaid balance. It's been this way in Europe for years with Europeans thinking that Americans were crazy to lock ourselves into a 2 year contract with a particular carrier. Apparently, they like the ability to move from carrier to carrier depending on who has the best service and cheapest plan.

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    I bought this at best buy so should i go to the apple store to see if some techs should fix this or try to get a new one from best buy i bought this around the begining of april and please NO FIX IT YOURSELVES!! i am a clumsy 14 year old also, would having the headset plugged in and wrapping the wire around the ipod be bad for it because i think this could have been the cause thank you and any help would be greatly apreciated

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    Hello Folks.. I have recently purchased a ipad mini with wifi   Cellular from best buy online.. Model: MD543LL/A. Can I use this ipad in India with any local networks? Basically does this ipad support GSM network?
    Message was edited by: Murali.KR

    Sorry but that was a completely pointless post.

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    Hello Boylen33,
    I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead. 
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    Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
    Respectfully,
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Photoshop Elements 10 from Best Buy - incorrect Redemption code

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    Hi RedderArt & ilmiocuore33,
    Do you have the invoice for the purchase made at best buy?
    On the invoice, you will see a number listed as the "Serial Number".
    Please contact support and provide that number and they will be able to resolve your issue.
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  • Want to upgrade to third version when it is out but, I have lost reciept with which I bought the iPad 2 from best buy. I live in Nigeria , how do I go about it?

    I want to upgrade to iPad 3 when it is out but I have lost my reciept with which I purchase it from best buy stores in the US. Although, someone bought it for me and I was given the reciept but , in the process of packing to another house, I lost it. Am now asking, how do I go about this ie upgrading when the ipad3 hit the market stand?

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  • Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.'   I have an invoice and the pickup notice from

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    Redemption Code Help
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  • Purchased photoshop elements from best buy. how do i download to macbook pro?

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  • Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy

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  • First and last time buying from Best Buy

    It's sad to see how many complaints there are regarding the Best Buy delivery service. Ever worse to see how customer service makes no attempt to rectify the situation either. I like most others here wished I looked on this forum before purchasing anything from Best Buy. 
    Ordered the Sony 60" TV on Friday 11/21. A delivery date of 11/23 was selected. This was a big purchase and I was looking forward to getting the TV on Sunday. No call came to confirm what time they were coming and nobody showed up on Sunday either. I called Best Buy the following day and was informed that they didn't have any available trucks so they needed to rescheduled. Look I understand things happen so I let it slide and rescheduled. I rescheduled to Tuesday 11/24 and they let me change the delivery address as well since I work during the week.
    Now it's Monday night and I didn't receive a delivery confirmation once again. I just got off the phone with a customer service rep and they informed me that my delivery date was never set and the new address was not on file either. I even have a confirmation e-mail from over the weekend that confirmed the new address change. So now guess what, the TV is backordered and not available until 12/7. How the hell do you run a business??? I order a TV that is in stock and confirmed for delivery and it gets rescheduled and is now backordered? How can I trust the next date that's provided? Plus has anything been offered for the inconvenience? I thought ordering from Best Buy especially for a big ticket item I'd get a certain level of service, I should've just ordered from Amazon.

    Hello alok1228,
    Welcome to the forum. I am truly sorry for the delay in replying to your post. I am very disappointed to read about your experience regarding the delivery of your TV. Buying a new TV is an exciting event, and I know I would be looking forward to setting it up to use as soon as possible. I'm very sorry your TV was not delivered as scheduled and now is backordered. I can completely understand your frustration. 
    Using the e-mail you registered on the forum, I was unable to locate the order. I would appreciate it very much if you could send me a private message with your name, e-mail address, phone number we have on file for you, and the customer service pin located toward the bottom of your receipt, or BestBuy.com order number so I can look into this immediately. To send me a private message simply click to the right of my signature. 
    Once again, I am very sorry for all the frustration, and disappointment this has caused. I look forward to the opportunity to turn your experience into a much better one. 
    Sincerely, 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • What if you have not received a call from Best Buy?

    I've been reading these forums the last week and escpecially the last few days, and I see all these posts about how people are getting phone calls and setting up appointments for their iPhone4 but I have not yet recieved a phone call from anybody from best buy..  I went to the best buy mobile in yorktown shopping mall (Lombard, Illinois) and my friend and I were #1 and #2 for the pre-orders.  I know that because, the girl that was working had just opened the store, and she wasn't even aware that they were doing pre-orders for the iPhone4 she ended up calling her manager, and a district manager to confirm that indeed they were.  So my question is what happeneds if you don't get a call? Should I be worried that I will not get my iPhone4 tomorrow even if I am #1 / #2 in-line for the pre-order?

    I was #1 for the 16GB Black iPhone 4 at BB Waterford (571) in Orlando. I haven't received a call yet, either, and just called them to see if they'd begun making appointments at all yet. The CS rep (not the Mobile Sales rep -- they were busy) informed me that they would begin calling to set up appointments TOMORROW (6/24) and that no appointments had been made yet.
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    In any event, you're not alone!

  • I want to buy Apple iPad 2 wifi   cellular verizon from best buy. Will cellular work in pakistan with local Sim

    HElp I want to buy Apple iPad 2 wifi   cellular verizon from best buy. Will cellular work in pakistan with local Sim

    US iPads are not locked to a carrier. Don't buy a Verizon or Sprint model, though.
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  • Why I refuse to buy anything from Best Buy, ever again.

    Let me just preface this by saying that I have always defended brick & mortar stores.  I enjoy being able to go into a store and compare the look and feel of items.  I enjoy being able to talk to someone at the store regarding the items and their experiences.  I used to shop at Best Buy for this; however, due to a recent experience I can say I will never set foot into a Best Buy again.  This post is more of a warning to people who may consider purchasing from Best Buy, what they can expect to receive in terms of salesmanship, customer service and general experience if they encounter issues.
    We were purchasing a new refrigerator and decided to make our first stop Best Buy.  There was an open box Samsung refrigerator which we liked.  After exploring various refrigerators, we spoke to a sales rep about it.  We asked questions about why the item had been returned, if it would be cleaned prior to sale (it was very dirty inside) and how long it had been used before it was returned.  We were told it was returned simply because it was too large for the space, that it would be cleaned and it was only used for a week or 2. After debating, we decided to purchase the item.  I previously had a Best Buy credit card, so they were able to look up the account info since I no longer have the card.
    Fast forward 3 weeks (we were moving and scheduled the delivery out a bit) and the refrigerator comes.  The item comes just as dirty, if not worse, on the inside.  Also, it arrives with 2 broken shelves and a broken kickplate.  Since we needed some form of a refrigerator for our daughter's formula, we plugged it in and planned to use it.  I immediately called Best Buy 800 number to schedule a return and the purchase of another refrigerator.  We worked through the 800 number and a supervisor at the store to schedule the return and a new purchase.  We were informed that it would take 7-10 days for the item to be delivered.  They stated that we could use the current one until the new one was delivered... which was great, until later that night we found out that the fridge was not cooling at all.  I contacted the 800 number again to see if, due to the circumstances, we could bumped up on the priority of the delivery.  I was greeted by a very rude woman who said no.
    Needless to say, we purchased a new fridge later that night from Lowe's who delivered it the very next day.  I called Best Buy (again) to cancel the order and have the old fridge returned - so the story should end here.  
    But it gets better!! (Or worse?)  The warehouse people screwed up and the return/refund was not done properly.  This has led to the credit card company now stating that we owe them money for an item which was returned.  I have no receipt since all of this was done over the phone.  Citibank (another terrible company) refuses to contact Best Buy to confirm that the item has been returned.  Best Buy refuses to contact Citibank to let them know that the item has been returned.  Both companies (but this for is for Best Buy) have absymal customer service and refuse to put the customer first and take it upon themselves to resolve the issue.  For 2 months I have attempted to get the money refunded and wasted at least 10 hours on the phone.  
    As I started this post off this is more of a warning than anything.  The issue will be resolved soon, I've had to get a new card issued from the bank and the local store will refund my money (they have to have an actual card to refund the money, but they don't need one to purchase the item?  Uh, seriously?)  We are going to be looking for other appliances soon (as well as other electronics) and I will never purchase from Best Buy again.  Amazon and Lowe's is where I will purchase all appliances from in the future.  Their customer service blows Best Buy out of the water, their prices are better and they have more knowledgeable staff.

    Hello kmschmehl-
    I cannot truly express how sorry I am to hear about your total experience with the delivery and subsequent return of this fridge.  It certainly sounds as though Best Buy has put you through the ringer and I can absolutely understand your disappointment and anger with us.
    While it sounds like some aspects of the purchase and delivery were at least adequate, any opportunity that we had to show you why you should purchase from Best Buy went by the wayside.  However, Best Buy is not in the business to provide merely adequate experiences and I am saddened that this is the best we could summon for your purchase.  We are capable of better than what we showed you.
    I’m glad to hear that you have finally been able to get the assistance you needed to get this refund resolved and make you whole again.  In addition, I do hope that you are enjoying the fridge you purchased at Lowe’s.  I certainly wish that it had been a Best Buy fridge in your kitchen instead, but I can understand why you chose to go with another retailer.
    It sounds like the store has you in good hands once your card arrives and I believe that the reason they need the physical card is that the credit card company requires it to be physically scanned for returns.  Hopefully you will not run into any further issues with this refund and it’s my hope that sometime in the future, you might grant us another chance at your business.  I will be sending you a Private Message with some additional details as well.  To check your Private Messages, please log into the forum and click on the envelope in the upper right hand corner.
    Please let us know if you run into any further concerns.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • As of last night, i have a 16G iphone4...​...from Best Buy

    So my tale of woe is me is short and sweet.
    -Preordered iphone 4 from Best Buy in huntington station NY on the first day.  Launch day came, the store was shorted, i didnt make the cut.  Out of 12 people, i was now number 3 on the next shipment.
    -Like most of you, i hadnt been told when, or if the next shipment was even coming
    -Compounding the problem, was that i'm leaving tomorrow for a 2 week vacation, and if the phone came and i couldnt be there to claim it, i'd get bumped down the list, and most likely wait until august
    -Huntington Station store was absolutely no help, very rude, told me no way i'd be able to return my gift card, etc etc
    WELL
    Last night i called again to complain, and got a hold of someone who was surprisingly helpful.  Informed me that hes not sure why, but he caught wind that the Riverhead store has a bunch in stock for walk ins, and they didnt take preorders.
    I called riverhead at 7pm, and they said they had a bunch, but theres some people on line.  Gave her my number and name, told her i was getting in my car, i'll be there in an hour (its 45 miles away and rush hour), and to call me if they run out so i dont waste my time.
    Show up at 8:25, wait behind one person, walk out of there 10 minutes later with a beautiful new iphone 4   I'm canceling my presale today from huntington and thanking the guy who gave me the tip.  Apparently Riverhead got 60+ on their first shipment, but Huntington Station (who took preorders mind you) got no more than 20.  Does this make any sense?  Absolutely not.  But now i have my iphone, its definately amazing and worth the wait, and i dont have to deal with this bull anymore
    Keep plugging away everyone!  Just keep calling different stores!

    Completely agree.  If i wasnt able to get the phone, i'd obviuosly be more peeved about the situation, but i have it so its rolling off my back at this point.
    But you're totally right, and its completely poor inventory management on BB and Apple's part.
    A preorder is a guarantee of product when inventory allows.  To have one store 45 miles away have 60 while the other store barely had enough to fill 10 people on the preorder, is just poor poor business practice.

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