2013 Macbook Air system freezes

A couple times a day, my MacBook Air 13" Haswell will freeze and I have to do a hard reset to get it back. It usually starts with the applications freezing, but i can still use the keyboard/mouse and can still switch between apps but none of them respond. Then the finder will lock up, and finally the mouse/keyboard stop working and I have to do the reset. My co-worker has exact same model and is experiencing same issue. I have read other threads about black screens, but that never happens to us.
This occurs in any configuration, whether I have any USB items in or not, whe

This is a rather old thread so I hope aapotts as found a satisfactory fix by now.
There are a lot of possible causes/solutions to the wireless/Internet freezing phenomena
There doesn't, at this time, appear to be one universal cause, nor one sure fire cure.
Some of this has been traced back to faulty hardware, but some have found the problem has nothing to do with their machine but instead to do with using old wireless routers and their settings/updates.
Bluetooth, or other wireless signals interference, corrupt network settings all have been identified as culprits and cures found
Some have had this problem on old Operating Systems... some first discovered it only when they migrated to Mavericks.
Some have brand new machines that work fine, other have a problem, returned their machine for a replacement (under the USA 100% satisfaction warranty) and report no more problems.
As you can see it's hard to pin down, and that's what makes it hard to find a "cure'.

Similar Messages

  • Massive Battery Drain After Mavericks Upgrade on 11" 2013 MacBook Air?

    I got my Air about month before Mavericks came out and the battery life was amazing on it. I was easily getting 14-10 hours of life using Chrome and Air Mail App, along with Power Point and MS Word. After the upgrade to Mavericks, it was slow but I started to notice that my battery life during classes was draining so much faster than before and I had not added anything 3rd party software, just the upgrade. I am now down to about 3.5 - 4.5 hours of battery life doing about the same things as before the upgrade. I did a couple of apps and I added (Sims 3 game). However, I have yet to touch it because of the diminished battery life.
    I have included a copy of my Etrecheck, can somone take a look and let me know if you think I need to clean something off?
    I did do the SMC reset and that seemed to to give a little juice (like putting new tire on your car but still not where it was before the Mavericks upgrade) as I am up to about 6 hours of battery life after the SMC reset.
    Please let me know what other information you might need from me that would help and thank you so much!!
    Hardware Information:
              MacBook Air (11-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,1
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 1:35:47
    Disk Information:
              APPLE SSD SD0256F disk0 : (251 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (202.41 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.ea.origin.ESHelper.plist
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist
    User Login Items:
              iTunesHelper
    3rd Party Preference Panes:
              Flash Player
              Flip4Mac WMV
    Internet Plug-ins::
              o1dbrowserplugin: Version: 4.9.1.16010
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 2.4.4.2
              AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
              FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6
              Silverlight: Version: 5.1.10411.0 - SDK 10.6
              Flash Player: Version: 11.8.800.168 - SDK 10.6 Outdated! Update
              QuickTime Plugin: Version: 7.7.3
              googletalkbrowserplugin: Version: 4.9.1.16010
              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5
              AdobePDFViewer: Version: 11.0.04 - SDK 10.6
              SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6
    Bad Fonts:
              None
    Old applications:
              Microsoft Alerts Daemon:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              Microsoft Chart Converter:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
              Microsoft Clip Gallery:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
              Microsoft Database Daemon:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
              Microsoft Database Utility:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
              Microsoft Document Connection:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Document Connection.app
              Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
              Microsoft Excel:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Excel.app
              Microsoft Graph:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Graph.app
              Microsoft Language Register:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Microsoft Office Reminders:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
              Microsoft Outlook:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Outlook.app
              Microsoft PowerPoint:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft PowerPoint.app
              Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
              Microsoft Upload Center:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
              Microsoft Word:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Word.app
              My Day:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/My Day.app
              Open XML for Excel:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Open XML for Excel.app
              SLLauncher:          Version: 1.0 - SDK 10.5
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Solver:          Version: 1.0 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              SyncServicesAgent:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   2%          WindowServer
                   2%          EtreCheck
                   0%          mds
                   0%          mds_stores
                   0%          ocspd
    Top Processes by Memory:
              147 MB          Google Chrome
              131 MB          com.apple.IconServicesAgent
              70 MB          Google Chrome Helper
              45 MB          mds_stores
              41 MB          WindowServer
    Virtual Memory Statistics:
              1.86 GB          Free RAM
              1.39 GB          Active RAM
              261 MB          Inactive RAM
              502 MB          Wired RAM
              403 MB          Page-ins
              0 B          Page-outs
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    Battery Information:
      Model Information:
      Serial Number:          C01320305FKF90G4S
      Manufacturer:          DP
      Device Name:          bq20z451
      Pack Lot Code:          0
      PCB Lot Code:          0
      Firmware Version:          511
      Hardware Revision:          000a
      Cell Revision:          1198
      Charge Information:
      Charge Remaining (mAh):          2332
      Fully Charged:          No
      Charging:          No
      Full Charge Capacity (mAh):          5008
      Health Information:
      Cycle Count:          38
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          -558
      Voltage (mV):          7628
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          1
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Wake on LAN:          Yes
      AutoPowerOff Delay:          14400
      AutoPowerOff Enabled:          1
      DarkWakeBackgroundTasks:          1
      Display Sleep Uses Dim:          Yes
      PrioritizeNetworkReachabilityOverSleep:          0
      Standby Delay:          10800
      Standby Enabled:          1
      Battery Power:
      System Sleep Timer (Minutes):          1
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      AutoPowerOff Delay:          14400
      AutoPowerOff Enabled:          1
      Current Power Source:          Yes
      DarkWakeBackgroundTasks:          0
      Display Sleep Uses Dim:          Yes
      Reduce Brightness:          Yes
      Standby Delay:          10800
      Standby Enabled:          1
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          No
      Charging:          No

    Hi Lex,
    Not sure why but I had a hard time finding all of the related files to get rid of Origin. But I think I finally got them. I just uninstalled Flash and Chrome. I don't like Safari but all well. I suppose I can deal with it it until Apple fixes this battery issue and then maybe I can go back to Chrome. Safari isn't too happy with certain websites, under the Preferences/Security there is an error message that reads "Google Safe Browsing Service Is Not Available. Has not been updated in 8 days."
    Haven't noticed a change in battery since doing all of this so let me know if it will take a couple of days to reset. Or if you see anything else that I can do to help. Thank!
    Hardware Information:
              MacBook Air (11-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,1
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 1:16:31
    Disk Information:
              APPLE SSD SD0256F disk0 : (251 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (211.47 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
    User Login Items:
              iTunesHelper
    3rd Party Preference Panes:
              Flip4Mac WMV
    Internet Plug-ins::
              SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6
              Flip4Mac WMV Plugin: Version: 2.4.4.2
              QuickTime Plugin: Version: 7.7.3
              Silverlight: Version: 5.1.10411.0 - SDK 10.6
              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5
              Default Browser: Version: 537 - SDK 10.9
    Bad Fonts:
              None
    Old applications:
              Microsoft Alerts Daemon:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              Microsoft Chart Converter:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
              Microsoft Clip Gallery:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
              Microsoft Database Daemon:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
              Microsoft Database Utility:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
              Microsoft Document Connection:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Document Connection.app
              Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
              Microsoft Excel:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Excel.app
              Microsoft Graph:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Graph.app
              Microsoft Language Register:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Microsoft Office Reminders:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
              Microsoft Outlook:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Outlook.app
              Microsoft PowerPoint:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft PowerPoint.app
              Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
              Microsoft Upload Center:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
              Microsoft Word:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Word.app
              My Day:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/My Day.app
              Open XML for Excel:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Open XML for Excel.app
              SLLauncher:          Version: 1.0 - SDK 10.5
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Solver:          Version: 1.0 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              SyncServicesAgent:          Version: 14.3.8 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   2%          WindowServer
                   1%          EtreCheck
                   0%          ocspd
                   0%          mds
                   0%          mds_stores
    Top Processes by Memory:
              225 MB          com.apple.IconServicesAgent
              102 MB          Finder
              62 MB          Safari
              41 MB          mds_stores
              41 MB          WindowServer
    Virtual Memory Statistics:
              2.01 GB          Free RAM
              1.19 GB          Active RAM
              302 MB          Inactive RAM
              507 MB          Wired RAM
              228 MB          Page-ins
              0 B          Page-outs
    Battery Information:
      Charge Information:
      Charge Remaining (mAh):          2844
      Fully Charged:          No
      Charging:          No
      Full Charge Capacity (mAh):          5006
      Health Information:
      Cycle Count:          39
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          -538
      Voltage (mV):          7718
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          1
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Wake on LAN:          Yes
      AutoPowerOff Delay:          14400
      AutoPowerOff Enabled:          1
      DarkWakeBackgroundTasks:          1
      Display Sleep Uses Dim:          Yes
      PrioritizeNetworkReachabilityOverSleep:          0
      Standby Delay:          10800
      Standby Enabled:          1
      Battery Power:
      System Sleep Timer (Minutes):          1
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          15
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      AutoPowerOff Delay:          14400
      AutoPowerOff Enabled:          1
      Current Power Source:          Yes
      DarkWakeBackgroundTasks:          0
      Display Sleep Uses Dim:          Yes
      Reduce Brightness:          Yes
      Standby Delay:          10800
      Standby Enabled:          1
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          No
      Charging:          No

  • Brand New Mid-2013 MacBook Air battery only 3 hours

    I have a 13.3" MacBook Air, i7 procecessor, 8GB RAM, 256GB HD, I went from 8+ hours battery to only 3 now.  Hoping someone could help me out..
    Here is my EtreCheck
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.7 GHz Intel Core i7 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    System Software:
              OS X 10.9 (13A603) - Uptime: 8 days 12:7:50
    Disk Information:
              APPLE SSD SD0256F disk0 : (251 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 110 GB (21.06 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
                        BOOTCAMP (disk0s4) /Volumes/BOOTCAMP: 140.14 GB (119.24 GB free)
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. iPhone
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.microsoft.office.licensing.helper.plist
              [invalid] com.oracle.java.Helper-Tool.plist
              [loaded] PPPMonitord.plist
    Launch Agents:
              [invalid] com.oracle.java.Java-Updater.plist
              [loaded] Swapper.plist
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Login Items:
              iTunesHelper
              VMware Fusion Start Menu
    3rd Party Preference Panes:
              None
    Internet Plug-ins::
              SlingPlayer: Version: (null) - SDK 10.8
              net.juniper.DSSafariExtensions: Version: (null)
              AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
              AdobePDFViewer: Version: 11.0.04 - SDK 10.6
              QuickTime Plugin: Version: 7.7.3
              Default Browser: Version: 537 - SDK 10.9
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6
              Silverlight: Version: 5.1.20913.0 - SDK 10.6
              MeetingJoinPlugin: Version: (null) - SDK 10.6
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
    Bad Fonts:
              None
    Old applications:
              Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
              Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
              Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
              Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
              Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Document Connection.app
              Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
              Microsoft Excel:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Excel.app
              Microsoft Graph:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Graph.app
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Microsoft Lync:          Version: 14.0.1 - SDK 10.5
                        /Applications/Microsoft Lync.app
              Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
              Microsoft Office Setup Assistant:          Version: 14.2.0 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
              Microsoft Outlook:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Outlook.app
              Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft PowerPoint.app
              Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                        /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
              Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
              Microsoft Word:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Microsoft Word.app
              My Day:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/My Day.app
              Open XML for Excel:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Open XML for Excel.app
              SLLauncher:          Version: 1.0 - SDK 10.5
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Solver:          Version: 1.0 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              SyncServicesAgent:          Version: 14.3.9 - SDK 10.5
                        /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   7%          Google Chrome
                   4%          WindowServer
                   1%          plugin-container
                   1%          EtreCheck
                   0%          mds_stores
    Top Processes by Memory:
              106 MB          Finder
              90 MB          Google Chrome
              82 MB          systemstats
              82 MB          Microsoft Outlook
              57 MB          mds_stores
    Virtual Memory Statistics:
              4.35 GB          Free RAM
              1.70 GB          Active RAM
              108 MB          Inactive RAM
              1.02 GB          Wired RAM
              34.71 GB          Page-ins
              106 MB          Page-outs

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • When i use my infocus portable projector, the trackpad on my mid 2013 macbook air completely stops working.

    i have the new 2013 macbook air and like i stated above, the trackpad on the macbook completely stops working. i cant use it to navigate which forces me to use a wireless mouse to be able to navigate at all. i was wondering why this happens and if there any soulution. the projector is plugged in through usb and im not sure if that might be the problem ?

    I wouldn't expect a projector to affect the trackpad like that. Possibly if you go into System Preferences -> Accessibility -> Mouse & Trackpad and uncheck Ignore trackpad when mouse or wireless trackpad is present.

  • Mid 2013 macbook air: battery drain / running hot

    Hi there,
    For the last couple weeks my MBA starts to run hot and drain battery fast if I've been using it for a few hours.
    I use it a lot on most days and connect to powercord only once it drops down low, like below 20%.
    Have just seen other posts who recommend doing that at 50% battery and will now do the same.
    However my question is: have i ruined my battery in the meantime?
    AND/OR is there something else i can do to get battery running like it used to, and stop the loud fan switching on all the time because it's all running too hot?
    I've copied in an etrecheck in case that helps diagnose more....
    thanks heaps for any help!
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.7 GHz Intel Core i7 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    System Software:
              OS X 10.9.2 (13C64) - Uptime: 5 days 21:16:2
    Disk Information:
              APPLE SSD SM0512F disk0 : (500.28 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        disk0s2 (disk0s2) <not mounted>: 499.42 GB
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] net.cloudpath.HelperTool.plist 3rd-Party support link
    Launch Agents:
              [System] com.divx.dms.agent.plist 3rd-Party support link
              [System] com.divx.update.agent.plist 3rd-Party support link
              [System] com.sierrawireless.SwitchTool.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              Calendar
              Dropbox
              Google Drive
              Mail
              Twitter
              Disk Doctor
              UCM Launch Agent
    Internet Plug-ins:
              FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
              DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
              OVSHelper: Version: 1.1 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              QuickTime Plugin: Version: 7.7.3
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
    Safari Extensions:
              Searchme: Version: 1.2
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Library/Application Support/DivX
                        DivXUpdate:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        DivXMediaServer:          Version: 10.1 - SDK 10.5 3rd-Party support link
                        DivXTransferWizard:          Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
                        DMSLaunch:          Version: 1.0 - SDK 10.5 3rd-Party support link
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              /Applications/Microsoft Office 2011/Office
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Setup Assistant:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              iSkysoft Helper Compact:          Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
                        /Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              /Applications/iWork '09
              Mobile Broadband Manager:          Version: 3.15 - SDK 10.5 3rd-Party support link
              DivX Converter:          Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
              DivX Player:          Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
    Time Machine:
              Auto backup: YES
              Volumes being backed up:
              Destinations:
                        Data [Network] (Last used)
                        Total size: 2 
                        Total number of backups: 57
                        Oldest backup: 2013-07-26 15:57:23 +0000
                        Last backup: 2014-03-18 12:31:47 +0000
                        Size of backup disk: Excellent
                                  Backup size 2  > (Disk size 0 B X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                 100%          Locum
                   2%          WindowServer
                   1%          EtreCheck
                   1%          Google Drive
                   0%          Microsoft Word
    Top Processes by Memory:
              213 MB          Safari
              188 MB          Finder
              156 MB          com.apple.WebKit.WebContent
              131 MB          Mail
              115 MB          Microsoft Word
    Virtual Memory Information:
              2.33 GB          Free RAM
              3.60 GB          Active RAM
              626 MB          Inactive RAM
              1005 MB          Wired RAM
              7.65 GB          Page-ins
              64 MB          Page-outs

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
    Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD  com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/\/Users\/Shared\//b'$'\ns/\/Users\/[^/]+\//\/Users\/USER\//g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ā˜ž Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ā˜ž In the Finder, select Go ā–¹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ā˜ž Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "syntax error," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Mid-2013 Macbook Air Battery Life has become awful-Not Mavericks related

    I have a Mid-2013 Macbook Air that I bought in July. i5, 1.3 GHz, 8GB RAM, 500 GB SSD.  I honestly thought that my horrible battery life was due to the recent upgrade to Mavericks (many MBAir users are having problems with 10.9), so I downgraded to 10.8.5 this AM.  With my backlit keyboard off and the screen at a mid-level of brightness, I am barely getting 2hrs of battery life.  Before I go make an appointment with the Apple Genius, I was wondering whether anyone has any suggestions.  I saw other threads on this issue, but none of them seem to really help.  Below is the EtreCheck file (there seems to be a lot of Symantec traffic, but I am not sure that is the cause).  Also, I am also running  "hidden" so I wonder if the constant location services are draining the battery.  Again, any help would be greatly appreciated.  Many thanks.
    Hardware Information:
              MacBook Air (11-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,1
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Audio Plug-ins:
              AirPlay: Version: 1.7
              iSightAudio: Version: 7.7.1
    Startup Items:
              HDDFanControlDaemon - Path: /Library/StartupItems/HDDFanControlDaemon
              NortonMissedTasks - Path: /Library/StartupItems/NortonMissedTasks
              SMC - Path: /Library/StartupItems/SMC
              SymAutoProtect - Path: /Library/StartupItems/SymAutoProtect
    System Software:
              OS X 10.8.5 (12F45) - Uptime: 0 days 0:13:9
    Disk Information:
              APPLE SSD SM0512F disk0 : (500.28 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        RAWAIR (disk0s2) /: 499.42 GB (230.02 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.parallels.virtualsound          (1.0
              com.Symantec.kext.SAVAPComm          (12.1)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.hidden.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [loaded] com.parallels.mobile.dispatcher.launchdaemon.plist
              [loaded] com.parallels.mobile.kextloader.launchdaemon.plist
              [loaded] com.raynersw.nshctldo.plist
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist
              [loaded] com.adobe.AdobeCreativeCloud.plist
              [loaded] com.citrix.AuthManager_Mac.plist
              [loaded] com.citrix.ReceiverHelper.plist
              [loaded] com.citrix.ServiceRecords.plist
              [loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist
              [loaded] com.symantec.quickmenusa.application.plist
              [loaded] com.symantec.savdiskmountnotify.application.plist
              [loaded] com.symantec.scannotification.application.plist
              [loaded] com.symantec.symsecondarylaunch.application.plist
    User Launch Agents:
              [loaded] com.adobe.AAM.Updater-1.0.plist
              [loaded] com.adobe.ARM.[...].plist
              [loaded] com.c-command.SpamSieve.LaunchAgent.plist
              [loaded] com.google.keystone.agent.plist
              [loaded] com.parallels.mobile.startgui.launchagent.plist
    User Login Items:
              iTunesHelper
              Citations
              HDD Fan Control Monitor
              Dropbox
              Google Drive
    3rd Party Preference Panes:
              Flash Player
              HDD Fan Control
              SymAutoProtect
              Symantec\nQuickMenu
    Internet Plug-ins:
              AdobeAAMDetect.plugin
              AdobePDFViewer.plugin
              AdobePDFViewerNPAPI.plugin
              AmazonMP3DownloaderPlugin101750.plugin
              CitrixICAClientPlugIn.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              JavaAppletPlugin.plugin
              MeetingJoinPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
              SlingPlayer.plugin
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin.plugin
    Bad Fonts:
              None
    Time Machine:
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        RAWAIR: Disk size: 499.42 GB Disk used: 269.4 GB
              Destinations:
                        MBAIR TIME MACHINE [Local] (Last used)
                        Total size: 499.97 GB
                        Total number of backups: 4
                        Oldest backup: 2013-09-15 03:56:43 +0000
                        Last backup: 2013-10-10 23:32:11 +0000
                        Size of backup disk: Too small
                                  Backup size 499.97 GB < (Disk used 269.4 GB X 3)
    Top Processes by CPU:
                 134%          Dropbox
                  14%          mds
                  14%          Creative Cloud
                   3%          SymAutoProtect
                   3%          WindowServer
                   2%          Finder
                   1%          fontd
                   1%          EtreCheck
                   1%          hidd
                   0%          taskgated
    Top Processes by Memory:
              524 MB             SymAutoProtect
              188 MB             WebProcess
              175 MB             Dropbox
              172 MB             mds
              172 MB             Safari
              139 MB             Finder
              90 MB              CalendarAgent
              66 MB              Creative Cloud
              66 MB              Google Drive
              41 MB              WindowServer
    Virtual Memory Statistics
              51 MB              Free RAM
              2.70 GB            Active RAM
              4.47 GB            Inactive RAM
              798 MB             Wired RAM
              1.59 GB            Page-ins
              0 B                Page-outs

    Yes,
    After Mavericks install, your "time remaining" WILL BE INACCURATE until you do a SMC reset in many case
    SMC reset
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer.Ā 
    There is a HUGE distinction here about someone getting less batt. life in actuality .......or are they just reading the "time remaining" and using that as a true indicator which is certainly is not.
    Ive seen 3 notebooks after SMC reset jump 4+ hours in "time remaining" and slowly climb after 3+ full charge cycles.
    Until things settle down, nobody should trust what the 'time remaining' says.

  • Improving the 2013 Macbook Air i7 battery life

    Hi
    I've checked couple of topics related to this issue seems many people suffer from this problem, i7 8gb ram with 512gb ssd Macbook air has some issues with its battery life it reduced very quickly. I've applied some techniques -like smc reset,deleting launch daemons and agents- and have an improvement in battery performance. Now the point is, when i do the EtreCheck there are many kernel extensions displayed in the report. Is there any way to delete them and slightly improve the battery life?
    Here is the output:
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.7 GHz Intel Core i7 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: (null)
    System Software:
              OS X 10.9.3 (13D65) - Uptime: 0 days 13:15:5
    Disk Information:
              APPLE SSD SM0512F disk0 : (500,28 GB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) / [Startup]: 499,42 GB (372,12 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Gatekeeper:
              Mac App Store and identified developers
    Kernel Extensions:
              [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) Support
              [not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) Support
              [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.35) Support
              [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.35) Support
              [not loaded] com.nike.sportwatch (1.0.0) Support
              [not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) Support
              [not loaded] com.novatelwireless.driver.3G (3.0.13) Support
              [not loaded] com.novatelwireless.driver.3GData (3.0.13) Support
              [not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) Support
              [not loaded] com.option.driver.Option72 (2.15.0) Support
              [not loaded] com.option.driver.OptionHS (3.26.0) Support
              [not loaded] com.option.driver.OptionMSD (1.21.0) Support
              [not loaded] com.option.driver.OptionQC (1.11.0) Support
              [kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support
              [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support
              [not loaded] com.vodafone.driver (3.0.9) Support
              [not loaded] com.vodafone.driver.Data (3.0.9) Support
              [not loaded] com.zte.driver.cdc_ecm_qmi (1.0.26) Support
              [not loaded] com.zte.driver.cdc_usb_bus (1.0.26) Support
              [not loaded] de.novamedia.driver.NMSamsung (0.0.2) Support
              [not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
              [not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
              [not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
              [not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
    Problem System Launch Daemons:
              [running] de.novamedia.nmnetmgrd.plist Support
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.microsoft.office.licensing.helper.plist Support
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist Support
              [loaded] com.google.keystone.agent.plist Support
    User Launch Agents:
              [loaded] com.valvesoftware.steamclean.plist Support
    User Login Items:
              None
    Internet Plug-ins:
              FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.7.3
              Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
              Default Browser: Version: 537 - SDK 10.9
              o1dbrowserplugin: Version: 5.4.1.18709 Support
              SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
              googletalkbrowserplugin: Version: 5.4.1.18709 Support
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    Safari Extensions:
              Open in Internet Explorer: Version: 1.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
    3rd Party Preference Panes:
              Flash Player  Support
              MusicManager  Support
              Xmarks for Safari  Support
    Time Machine:
              Skip System Files: NO
              Auto backup: YES
              Volumes being backed up:
              Destinations:
                        My Passport Air [Local] (Last used)
                        Total size: 465.41 GB
                        Total number of backups: 1
                        Oldest backup: 2014-02-20 22:28:07 +0000
                        Last backup: 2014-02-20 22:28:07 +0000
                        Size of backup disk: Excellent
                                  Backup size 465.41 GB > (Disk size 0 B X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   3%          WindowServer
                   1%          hidd
                   1%          mds_stores
                   0%          fontd
                   0%          warmd
    Top Processes by Memory:
              82 MB          Google Chrome
              52 MB          Google Chrome Helper
              49 MB          mds_stores
              41 MB          Calendar
              33 MB          WindowServer
    Virtual Memory Information:
              6.03 GB          Free RAM
              998 MB          Active RAM
              97 MB          Inactive RAM
              633 MB          Wired RAM
              522 MB          Page-ins
              0 B          Page-outs
    Is there any other suggestions that you may offer ? Many thanks

    You can use the new Activity Monitor to determine a unitless "Energy Impact" value:
    You can also click the battery icon in your Mac's menu to reveal significant energy hogs (UPS is shown below):
    Whereas Apple recently updated their apps to take advantage of Mavericks' energy saving algorithms, few other vendors have. I surmise the prominent "Energy Impact" hall of shame addition to the new Activity Monitor is Apple's subtle way of nudging them into compliance.
    Google's plethora of invasive OS X system modifications is a popular reason for excessive battery drain. Google has yet to demonstrate the ability to develop efficient OS X apps, and one can only surmise they are not interested in doing so. If you elect to use Google Chrome or any other poorly implemented OS X programs, you must accept the detrimental effect they will have on performance and battery life.
    If you no longer use a Blackberry, uninstall RIM's software. Be sure to follow its uninstallation instructions.

  • Kernel Panic on 13" Mid-2013 Macbook Air Yosemite

    I received a refurbished 2013 Macbook Air a week ago. Every so often, mostly commonly when browsing the web, the Air will crash, give me the "The computer encountered a problem" splash page, and need to restart. Sometimes multiple times a day. I understand it might have to do with my browser (FF 35) taking up too much memory, especially when running flash players, but I want to be sure that it's not a hardware issue. Here's my most recent panic report from this morning:
    Fri Feb  6 06:33:12 2015
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff801ea1e80a): Kernel trap at 0xffffff801e9bf368, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff80426e9ef9, CR3: 0x000000004134f04e, CR4: 0x00000000001626e0
    RAX: 0xffffff8033101cd0, RBX: 0xffffff802fd5a0f0, RCX: 0xffffff80426e9ee9, RDX: 0xffffff801f0b7080
    RSP: 0xffffff80b82db250, RBP: 0xffffff80b82db270, RSI: 0xffffff801f0b6220, RDI: 0xffffff801f0ac020
    R8:  0xffffff80b82db26c, R9:  0x0000000000000000, R10: 0xffffff8032929ad0, R11: 0xffffff80b82db3ac
    R12: 0xffffff80324f1e10, R13: 0x0000000000000000, R14: 0xffffff80324f1e20, R15: 0xffffff801f0ac020
    RFL: 0x0000000000010293, RIP: 0xffffff801e9bf368, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffff80426e9ef9, Error code: 0x0000000000000000, Fault CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80b82daf00 : 0xffffff801e93a811
    0xffffff80b82daf80 : 0xffffff801ea1e80a
    0xffffff80b82db140 : 0xffffff801ea3a443
    0xffffff80b82db160 : 0xffffff801e9bf368
    0xffffff80b82db270 : 0xffffff801eb4b7a4
    0xffffff80b82db2f0 : 0xffffff801eb4b35a
    0xffffff80b82db340 : 0xffffff801eb4b044
    0xffffff80b82db370 : 0xffffff801eb4468e
    0xffffff80b82db400 : 0xffffff801ed35ce2
    0xffffff80b82db510 : 0xffffff801ed40b4a
    0xffffff80b82db6e0 : 0xffffff801eb3f2f8
    0xffffff80b82db7c0 : 0xffffff801eb3ea95
    0xffffff80b82db8f0 : 0xffffff801eb668c7
    0xffffff80b82db990 : 0xffffff801eb52688
    0xffffff80b82dbbd0 : 0xffffff801eb53260
    0xffffff80b82dbf50 : 0xffffff801ee4dcb2
    0xffffff80b82dbfb0 : 0xffffff801ea3ac46
    BSD process name corresponding to current thread: firefox
    Mac OS version:
    14A389
    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide:     0x000000001e600000
    Kernel text base: 0xffffff801e800000
    __HIB  text base: 0xffffff801e700000
    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
    System uptime in nanoseconds: 17313205345497
    last loaded kext at 16674614497280: com.apple.iokit.IOBluetoothUSBDFU    4.3.0f10 (addr 0xffffff7fa0eed000, size 12288)
    last unloaded kext at 16748958947546: com.apple.driver.AppleUSBCDC    4.2.2b5 (addr 0xffffff7fa0ee2000, size 16384)
    loaded kexts:
    org.virtualbox.kext.VBoxNetAdp    4.3.20
    org.virtualbox.kext.VBoxNetFlt    4.3.20
    org.virtualbox.kext.VBoxUSB    4.3.20
    org.virtualbox.kext.VBoxDrv    4.3.20
    com.apple.driver.AudioAUUC    1.70
    com.apple.driver.AppleUpstreamUserClient    3.6.1
    com.apple.driver.AppleHDA    266.5
    com.apple.driver.AGPM    100.14.37
    com.apple.driver.ApplePlatformEnabler    2.1.0d1
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.filesystems.autofs    3.0
    com.apple.iokit.IOBluetoothSerialManager    4.3.0f10
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.driver.AppleIntelHD5000Graphics    10.0.0
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleLPC    1.7.3
    com.apple.driver.AppleCameraInterface    5.23.0
    com.apple.driver.AppleBacklight    170.4.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.0f10
    com.apple.driver.AppleIntelFramebufferAzul    10.0.0
    com.apple.driver.AppleSMCLMU    2.0.4d1
    com.apple.driver.AppleHWAccess    1
    com.apple.driver.AppleHV    1
    com.apple.driver.AppleThunderboltIP    2.0.2
    com.apple.driver.AppleMCCSControl    1.2.10
    com.apple.driver.AppleUSBCardReader    3.5.0
    com.apple.driver.AppleTopCaseHIDEventDriver    46.2
    com.apple.driver.XsanFilter    404
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    35
    com.apple.iokit.IOAHCIBlockStorage    2.6.5
    com.apple.driver.AppleAHCIPort    3.0.7
    com.apple.driver.AppleUSBHub    705.4.1
    com.apple.driver.AirPort.Brcm4360    900.19.8
    com.apple.driver.AppleUSBXHCI    705.4.14
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    3.1
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    3.1
    com.apple.driver.AppleAPIC    1.7
    com.apple.nke.applicationfirewall    161
    com.apple.security.quarantine    3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.DspFuncLib    266.5
    com.apple.kext.OSvKernDSPLib    1.15
    com.apple.iokit.IOAudioFamily    200.6
    com.apple.vecLib.kext    1.2.0
    com.apple.kext.triggers    1.0
    com.apple.iokit.IOSurface    97
    com.apple.driver.AppleHDAController    266.5
    com.apple.iokit.IOHDAFamily    266.5
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.IOPlatformPluginFamily    5.8.0d49
    com.apple.driver.AppleBacklightExpert    1.1.0
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.0f10
    com.apple.iokit.IOBluetoothFamily    4.3.0f10
    com.apple.AppleGraphicsDeviceControl    3.7.21
    com.apple.iokit.IOAcceleratorFamily2    156.4
    com.apple.iokit.IOUSBUserClient    705.4.0
    com.apple.driver.AppleSMC    3.1.9
    com.apple.iokit.IOSerialFamily    11
    com.apple.driver.AppleSMBusController    1.0.13d1
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.0
    com.apple.iokit.IOUSBMassStorageClass    3.7.0
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.0
    com.apple.driver.AppleUSBMergeNub    705.4.0
    com.apple.driver.AppleUSBComposite    705.4.9
    com.apple.driver.AppleHIDKeyboard    175.5
    com.apple.driver.AppleHSSPIHIDDriver    26.2
    com.apple.driver.AppleMultitouchDriver    260.30
    com.apple.driver.CoreStorage    471
    com.apple.iokit.IOAHCIFamily    2.7.0
    com.apple.driver.AppleThunderboltDPInAdapter    4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2
    com.apple.driver.AppleThunderboltNHI    3.1.7
    com.apple.iokit.IOThunderboltFamily    4.2.1
    com.apple.iokit.IO80211Family    700.52
    com.apple.driver.mDNSOffloadUserClient    1.0.1b8
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.driver.AppleHSSPISupport    26.2
    com.apple.driver.AppleIntelLpssSpiController    2.0.45
    com.apple.driver.AppleIntelLpssGspi    2.0.45
    com.apple.driver.AppleIntelLpssDmac    2.0.45
    com.apple.iokit.IOUSBFamily    705.4.14
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    300.0
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.AppleMobileFileIntegrity    1.0.5
    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.DiskImages    389.1
    com.apple.iokit.IOStorageFamily    2.0
    com.apple.iokit.IOReportFamily    31
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleACPIPlatform    3.1
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
    com.apple.kec.Libm    1
    com.apple.kec.pthread    1

    I cannot speak for the OP, but I don't have virtual box or any other kext files besides what Apple supplies:
    Anonymous UUID:      315CDA24-534B-09E1-6064-7BE18F08E866
    Mon Apr  6 13:04:23 2015
    *** Panic Report ***
    panic(cpu 1 caller 0xffffff8007e17cc2): Kernel trap at 0xffffff8007b0e058, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff8208f98000, CR3: 0x000000000ab86000, CR4: 0x00000000001627e0
    RAX: 0xffffff8208f85000, RBX: 0x000000000000002a, RCX: 0x00000000000000ca, RDX: 0x00000000000006e8
    RSP: 0xffffff8112023e78, RBP: 0xffffff8112023ee0, RSI: 0xffffff8208f98000, RDI: 0xffffff8208f906ec
    R8:  0x000000000000f000, R9:  0x0000000006400000, R10: 0x0000000000000019, R11: 0x0001f379e5366910
    R12: 0xffffff803d767a00, R13: 0xffffff803d736bd0, R14: 0x000000000000002a, R15: 0x00000000000006e8
    RFL: 0x0000000000010206, RIP: 0xffffff8007b0e058, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0xffffff8208f98000, Error code: 0x0000000000000009, Fault CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff8112023b20 : 0xffffff8007d2bda1
    0xffffff8112023ba0 : 0xffffff8007e17cc2
    0xffffff8112023d60 : 0xffffff8007e34b73
    0xffffff8112023d80 : 0xffffff8007b0e058
    0xffffff8112023ee0 : 0xffffff8007d8c25d
    0xffffff8112023f10 : 0xffffff8007d8f9f8
    0xffffff8112023f50 : 0xffffff8007d8ec9b
    0xffffff8112023fa0 : 0xffffff8007d8e998
    0xffffff8112023fb0 : 0xffffff8007e125b7
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    14D130a
    Kernel version:
    Darwin Kernel Version 14.3.0: Mon Mar 23 19:50:50 PDT 2015; root:xnu-2782.20.48~7/RELEASE_X86_64
    Kernel UUID: 221CA67D-C337-3026-96F9-ED29FE930658
    Kernel slide:    0x0000000007a00000
    Kernel text base: 0xffffff8007c00000
    __HIB  text base: 0xffffff8007b00000
    System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)
    System uptime in nanoseconds: 238764306270795
    last loaded kext at 153461473896022: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8a47b000, size 65536)
    last unloaded kext at 142333039578235: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f8a47b000, size 57344)
    loaded kexts:
    com.apple.filesystems.exfat 1.4
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.AGPM 110.19.5
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleHDA 272.18
    com.apple.driver.AppleCameraInterface 5.33.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AudioAUUC 1.70
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleBacklight 170.7.4
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleIntelHD5000Graphics 10.0.6
    com.apple.driver.AppleIntelFramebufferAzul 10.0.6
    com.apple.driver.AppleUSBDisplays 372.1
    com.apple.driver.AppleUSBCardReader 3.5.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 36
    com.apple.driver.AppleTopCaseHIDEventDriver 67
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.security.SecureRemotePassword 1.0
    com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 272.18
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.driver.AppleHDAController 272.18
    com.apple.iokit.IOHDAFamily 272.18
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOBluetoothFamily 4.3.4f4
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.AppleGraphicsDeviceControl 3.10.22
    com.apple.iokit.IOAcceleratorFamily2 156.14
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.iokit.IOUSBHIDDriverPM 710.4.7
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
    com.apple.iokit.IOUSBMassStorageClass 3.7.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.driver.AppleUSBAudio 295.23
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.AppleHIDKeyboard 176.2
    com.apple.driver.AppleHSSPIHIDDriver 41.3
    com.apple.driver.AppleMultitouchDriver 263.9.1
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.driver.AppleHSSPISupport 41.3
    com.apple.driver.AppleIntelLpssSpiController 2.0.56
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleIntelLpssGspi 2.0.56
    com.apple.driver.AppleIntelLpssDmac 2.0.56
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    System Profile:
    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0
    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0
    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,0
    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,1
    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@196,0,2
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
    Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
    USB Device: Hub
    USB Device: Display Audio
    USB Device: FaceTime HD Camera (Display)
    USB Device: Apple Thunderbolt Display
    USB Device: Internal Memory Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    Network Service: Wi-Fi, AirPort, en0
    Model: MacBookAir6,2, BootROM MBA61.0099.B18, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f15

  • Low battery life mid 2013 macbook air (i7)

    hi all, i am getting pretty poor battery life out of my new macbook air. can you pro's check out my running info and figure out what is sucking my battery?
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.7 GHz Intel Core i7 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    System Software:
              OS X 10.8.4 (12E3067) - Uptime: 0 days 0:15:51
    Disk Information:
              APPLE SSD SM0128F disk0 : (121.33 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 120.47 GB (79.38 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Kingston DataTraveler 2.0 31.22 GB
                        UNTITLED (disk1s1) /Volumes/UNTITLED: 31.22 GB (31.15 GB free)
              Microsoft Microsoft® Nano Transceiver v1.0
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
              [loaded] com.spotify.webhelper.plist
    User Login Items:
              iTunesHelper
              Dropbox
              Spotify
              uTorrent
    3rd Party Preference Panes:
              None
    Internet Plug-ins:
              JavaAppletPlugin.plugin
              MeetingJoinPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin.plugin
    Bad Fonts:
              None
    Top Processes by CPU:
                  10%          Google Chrome
                   3%          WindowServer
                   2%          Spotify
                   2%          Microsoft Outlook
                   2%          Dock
                   1%          EtreCheck
                   1%          fontd
                   0%          unetbootin
                   0%          Microsoft Lync
                   0%          Microsoft Word
    Top Processes by Memory:
              131 MB             Messages
              115 MB             Spotify
              106 MB             Google Chrome
              106 MB             Microsoft Outlook
              106 MB             WindowServer
              90 MB              iTunes
              90 MB              Dropbox
              86 MB              Google Chrome Helper
              74 MB              iPhoto
              74 MB              Microsoft Lync
    Virtual Memory Statistics
              1.23 GB            Free RAM
              1.70 GB            Active RAM
              456 MB             Inactive RAM
              502 MB             Wired RAM
              558 MB             Page-ins
              0 B                Page-outs

    this is my case... just let charging almost all day.
    it's too big drop from 12 to 8 hours... Im not even using such processor...
    it feels like a lie...

  • New Mid-2013 macbook air BATTERY LIFE decreasing fast?

    Hi,
    I just bought a new Macbook Air 13" 256GB , 4GB RAM. I'm worried about my battery life. With only 2 hours of just surfing the net and on 50% brightness, my battery life dropped to 60%. So every 30 minutes, it drops by 10%. I also found that my computer usage is 95% idle so how can my battery life waste so quickly??
    my battery health is 100%. Is that even normal for a Macbook Air that is only 5 days old?
    Thank you!
    PS: I am running Mountain Lion OSX.

    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Startup Items:
              HWNetMgr - Path: /Library/StartupItems/HWNetMgr
              HWPortDetect - Path: /Library/StartupItems/HWPortDetect
    System Software:
              OS X 10.8.4 (12E3067) - Uptime: 0 days 0:3:21
    Disk Information:
              APPLE SSD SM0256F disk0 : (251 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (135.77 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.rim.driver.BlackBerryUSBDriverInt          (0.0.94)
              com.seagate.driver.PowSecDriverCore          (5.2.3)
              com.seagate.driver.PowSecLeafDriver_10_5          (5.2.3)
              com.Bitdefender.iokit.av          (2.0.1)
              com.rim.driver.BlackBerryVirtualPrivateNetwork          (1.0.11)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] cn.com.zte.PPPMonitor.plist
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.bitdefender.avp.AuthHelperTool.plist
              [loaded] com.bitdefender.avp.UpgDaemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [loaded] com.rim.BBDaemon.plist
              [not loaded] com.rim.nkehelper.plist
              [failed] com.rim.tunmgr.plist
              [failed] com.sec.faxdb.plist
              [not loaded] com.teamviewer.teamviewer_service.plist
    Launch Agents:
              [loaded] cn.com.zte.usbswapper.plist
              [not loaded] com.bitdefender.avod.18.fullsystem.plist
              [loaded] com.bitdefender.avp.antiphishing.plist
              [loaded] com.divx.dms.agent.plist
              [loaded] com.divx.update.agent.plist
              [loaded] com.rim.BBAlbumArtCacher.plist
              [loaded] com.rim.BBLaunchAgent.plist
              [loaded] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist
              [failed] com.rim.PeerManager.plist
              [not loaded] com.teamviewer.teamviewer.plist
              [not loaded] com.teamviewer.teamviewer_desktop.plist
    User Launch Agents:
              [loaded] ws.agile.1PasswordAgent.plist
    User Login Items:
              iTunesHelper
    3rd Party Preference Panes:
              Box Sync
              Flash Player
              Paragon NTFS for Mac ® OS X
    Internet Plug-ins:
              AdobePDFViewer.plugin
              AdobePDFViewerNPAPI.plugin
              DivX Plus Web Player.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              OVSHelper.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes by CPU:
                   2%          hidd
                   2%          WindowServer
                   1%          EtreCheck
                   1%          BDDaemon
                   1%          Safari
                   1%          fontd
                   0%          BBLaunchAgent
                   0%          loginwindow
                   0%          WebProcess
                   0%          Mac_SwapperDemon
    Top Processes by Memory:
              324 MB             BDDaemon
              131 MB             mds
              131 MB             WebProcess
              86 MB              Mail
              78 MB              Safari
              37 MB              WindowServer
              29 MB              Dock
              25 MB              SystemUIServer
              20 MB              mdworker
              20 MB              PluginProcess
    Virtual Memory Statistics
              1.77 GB            Free RAM
              1.37 GB            Active RAM
              198 MB             Inactive RAM
              547 MB             Wired RAM
              230 MB             Page-ins
              0 B                Page-outs

  • New Mid-2013 Macbook Air Battery Health issues

    Hi,
    I bought a new Macbook Air 13" 128GB 4GB RAM for 2weeks. I discovered that the battery went much fast than I thought. Now after 2weeks, the battery heath is decreased to 97% and cycles 21. And a fully-charged battery last only 7-8hours. Besides, the back of it come always too hot. What should I do to fix this issue? Thank you!!
    Here is the report from EtreCheck,
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    System Software:
              OS X 10.8.4 (12E3200) - Uptime: 0 days 10:27:50
    Disk Information:
              APPLE SSD SD0128F disk0 : (121.33 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 120.47 GB (8.82 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.wdc.driver.USB-64HP          (1.0.1)
    Problem System Launch Daemons:
              [failed] com.apple.wdhelper.plist
    Problem System Launch Agents:
              [failed] com.apple.accountsd.plist
              [failed] com.apple.coreservices.appleid.authentication.plist
              [failed] com.apple.printtool.agent.plist
              [failed] com.apple.rcd.plist
              [failed] com.apple.scopedbookmarkagent.xpc.plist
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
    User Launch Agents:
              [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
              [loaded] com.google.keystone.agent.plist
              [loaded] com.macpaw.CleanMyMac.helperTool.plist
              [loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
              [loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
              [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
              [loaded] com.spotify.webhelper.plist
    User Login Items:
              Flux
              Flux
              SleepTime
              iTunesHelper
              Caffeine
              Dropbox
              Jitouch
    3rd Party Preference Panes:
              Flash Player
              Flip4Mac WMV
              Jitouch
    Internet Plug-ins:
              AdobePDFViewer.plugin
              AdobePDFViewerNPAPI.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              Flip4Mac WMV Plugin.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Top Processes by CPU:
                  22%          uTorrent
                  17%          WindowServer
                  10%          Google Chrome
                   1%          hidd
                   1%          Dock
                   1%          EtreCheck
                   1%          Finder
                   1%          Jitouch
                   1%          fontd
                   0%          SystemUIServer
    Top Processes by Memory:
              254 MB             Google Chrome
              93 MB              Google Chrome Helper
              78 MB              Finder
              78 MB              WindowServer
              74 MB              mds
              66 MB              uTorrent
              49 MB              Dock
              41 MB              Dropbox
              25 MB              loginwindow
              25 MB              NotificationCenter
    Virtual Memory Statistics
              230 MB             Free RAM
              1.81 GB            Active RAM
              1.22 GB            Inactive RAM
              634 MB             Wired RAM
              7.62 GB            Page-ins
              517 MB             Page-outs

    Anyone can help please??

  • Mid 2013 Macbook Air External Monitor Issues

    I am running on 10.8.4 and am using a fully upgraded 2013 macbook air. i7, 8gb of ram, 512 ssd. Recently, I have been having issues connecting my computer to external displays. I have reset the PRAM, and the SMC multiple time with no luck. I have also deleted the windowserver plist files and that did not seem to do anything as well. The issue is as follows: when I plug in my laptop through the thunderbold port to the hdmi on my tv, the screen on my laptop goes blue, as normal, but then nothing shows up on my tv. I have used the same cable with my roomates macbook and it works just fine, on multiple tv's. Mine is not able to connect to any of those tv's. When looking at the display settings in system preferences, I do not see that it ahs detected any external displays. I am not sure what to do at this point.

    I think I have fixed it somehow. I reset the PRAM while the tv was plugged in and it worked, but it seems that something may be wrong with my video card, because there was a bunch of fuzziness and weird colors on my computer's monitor for a few seconds before everything went to normal

  • Mid 2013 Macbook Air Battery Fix

    Hello everyone,
    I'm getting 5-6 hours on a 11' Macbook Air 2013. Here are below stats:
    Hardware Information:
              MacBook Air (11-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,1
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    System Software:
              OS X 10.9 (13A603) - Uptime: 7 days 2:37:5
    Disk Information:
              APPLE SSD TS0256F disk0 : (251 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (222.99 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] org.gpgtools.gpgmail.patch-uuid.plist
    Launch Agents:
              [loaded] org.gpgtools.gpgmail.enable-bundles.plist
              [loaded] org.gpgtools.gpgmail.patch-uuid-user.plist
              [loaded] org.gpgtools.Libmacgpg.xpc.plist
              [loaded] org.gpgtools.macgpg2.fix.plist
              [loaded] org.gpgtools.macgpg2.shutdown-gpg-agent.plist
              [loaded] org.gpgtools.macgpg2.updater.plist
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Login Items:
              Flux
              iTunesHelper
              Google Chrome
    3rd Party Preference Panes:
              GPGPreferences
    Internet Plug-ins:
              Default Browser.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                  98%          systemstats
                   3%          WindowServer
                   1%          EtreCheck
                   1%          fontd
                   0%          hidd
                   0%          SystemUIServer
                   0%          loginwindow
                   0%          Dock
                   0%          System Events
                   0%          sysmond
    Top Processes by Memory:
              172 MB             Google Chrome
              111 MB             systemstats
              106 MB             Safari
              98 MB              mds_stores
              82 MB              Evernote
              66 MB              ReportCrash
              49 MB              Finder
              33 MB              iTunes
              33 MB              Google Chrome Helper
              33 MB              WindowServer
    Virtual Memory Statistics:
              4.48 GB            Free RAM
              1.71 GB            Active RAM
              596 MB             Inactive RAM
              890 MB             Wired RAM
              38.98 GB           Page-ins
              71 MB              Page-outs
    I would appreciate any help on how to increase my battery life. Thanks in advance!

    Lowest power consumption for youtube viewing is Safari.
    Yes, I know about all the nice Java script extensions (ala Greasemonkey) and addons that are lacking in Safari.
    However Firefox has both Safari and Chrome beat by a 100 miles in the extension and addon dept. , ....additionally the "eyeball" of Google/Chrome is subjectively not preferred by myself in web use.
    Give Safari a go for a few hours and you should notice a drastic change in power consumption.
    Also go to Activity monitor > ENERGY tabĀ  to see the use difference between the two and other running APPS.

  • Mid-2013 macbook air Battery life problem

    hi,
    i don't know what's the problem on my macbook air but battery life always shows less than 10 hour...
    any idea?
    i have posted that etrecheck results...  what should i do?
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 0:8:22
    Disk Information:
              APPLE SSD SM0256F disk0 : (251 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (13.29 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.adobe.SwitchBoard.plist
              [loaded] com.google.keystone.daemon.plist
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
              [failed] com.coppertino.VoxHelper.plist
              [failed] com.google.GoogleContactSyncAgent.plist
              [loaded] com.spotify.webhelper.plist
    User Login Items:
              iTunesHelper
              Adobe Bridge CS5
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              AdobePDFViewer.plugin
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              Flip4Mac WMV Plugin.plugin
              googletalkbrowserplugin.plugin
              JavaAppletPlugin.plugin
              npgtpo3dautoplugin.plugin
              o1dbrowserplugin.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   5%          WindowServer
                   3%          Dock
                   1%          EtreCheck
                   1%          fontd
                   0%          warmd
                   0%          loginwindow
                   0%          aosnotifyd
    Top Processes by Memory:
              123 MB             com.apple.IconServicesAgent
              82 MB              Finder
              78 MB              CVMCompiler
              70 MB              Safari
              61 MB              mds_stores
              57 MB              WindowServer
              57 MB              Mail
              57 MB              com.apple.WebKit.WebContent
              53 MB              Dock
              29 MB              mds
    Virtual Memory Statistics:
              1.36 GB            Free RAM
              1.31 GB            Active RAM
              796 MB             Inactive RAM
              561 MB             Wired RAM
              351 MB             Page-ins
              0 B                Page-outs

    battery time remaining is currently unreliable, techs are looking into it.
    What ACTUAL time are you getting off a full charge?
    rely on battery % until there is a resolution
    there are no suspect apps or processes in your list that i see
    Peace

  • New Mid 2013 Macbook Air has Battery Problems

    I'm having problems with my new Mid 2013 Macbook Air. I read it's to do with the i7 processor or using Chrome. Below are the details from etresoft scan. Any help on how to find and shut down unecessary items/processes much appreciated?
    Hardware Information:
              MacBook Air (13-inch, Mid 2013)
              MacBook Air - model: MacBookAir6,2
              1 1.7 GHz Intel Core i7 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 5000 - VRAM: 1024 MB
    Startup Items:
              HP USB EWS Gateway - Path: /Library/StartupItems/HP USB EWS Gateway
              HWNetMgr - Path: /Library/StartupItems/HWNetMgr
              HWPortDetect - Path: /Library/StartupItems/HWPortDetect
    System Software:
              OS X 10.8.4 (12E3200) - Uptime: 0 days 1:45:46
    Disk Information:
              APPLE SSD SD0256F disk0 : (251 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (95.74 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Internal Memory Card Reader
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
              [loaded] com.paragon.NTFS.trial.plist
              [loaded] com.paragon.NTFS.upd.plist
    Launch Daemons:
              [loaded] cn.com.zte.PPPMonitor.plist
              [loaded] com.adobe.fpsaud.plist
              [not loaded] com.adobe.SwitchBoard.plist
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist
              [loaded] com.adobe.CS5ServiceManager.plist
              [loaded] com.google.keystone.agent.plist
    User Launch Agents:
              [loaded] com.divx.agent.postinstall.plist
              [failed] com.facebook.videochat.plist
              [loaded] com.spotify.webhelper.plist
              [not loaded] Internet Everywhere
    User Login Items:
              Google Chrome
              VMCStatusMenu
    3rd Party Preference Panes:
              DivX
              Flash Player
              Paragon NTFS for Mac ® OS X
              Perian
    Internet Plug-ins:
              DivXBrowserPlugin.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              googletalkbrowserplugin.plugin
              JavaAppletPlugin.plugin
              npgtpo3dautoplugin.plugin
              o1dbrowserplugin.plugin
              OVSHelper.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
              Dashlane.plugin
              Picasa.plugin
    Bad Fonts:
              None
    Top Processes by CPU:
                   2%          EtreCheck
                   2%          WindowServer
                   1%          Google Chrome
                   0%          pbs
                   0%          Microsoft Word
                   0%          fontd
                   0%          quicklookd
                   0%          Microsoft Excel
                   0%          Finder
                   0%          coreservicesd
    Top Processes by Memory:
              328 MB             mds
              262 MB             Google Chrome
              164 MB             Finder
              131 MB             Microsoft Word
              106 MB             WindowServer
              98 MB              Microsoft Excel
              90 MB              Dashlane
              66 MB              Calendar
              66 MB              Google Chrome Helper
              66 MB              DashlaneAgent
    Virtual Memory Statistics
              2.69 GB            Free RAM
              3.45 GB            Active RAM
              1.01 GB            Inactive RAM
              858 MB             Wired RAM
              2.38 GB            Page-ins
              0 B                Page-outs

    I did need to install the software so thanks for that but the battery life is still reporting only about 6 hours for a brand new mid 2013 macbook air 13 inch.

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