24/7 Usage Control Issues

I recently setup usage controls on my daughter's phone (iPhone 4) and I'm having a few issues, but they don't seem to be something I can easily reproduce.
She gets calls from different numbers, adults even, that no one knows. I'm assuming that this is because her number was recycled. At any rate, I wanted to restrict her phone such that she can only talk/text with those on the trusted contacts list through usage controls.
I set up time restrictions (12:00am - 12:00am) to accomplish this, but I wasn't sure how their system would view this. I want it to block everything, 24/7, but I wasn't sure if this would be viewed. Would it be start time restriction and immediately stop it, or, start time restriction and stop at next 12:00am, then immediately start?
The reason I ask is because it seems to work, but then other times people on her trusted contacts list can't call or text her. Also, she got a text from someone not on her trusted contacts after I set it up, in the middle of the day (several days later). Just the one though.
Finally, I would like to know how the time restrictions work specifically. I can set these to maybe 12:00am to 11:59pm, there's a minute there unprotected, but I'm not sure if that will matter. If she receives texts while under a time restriction, are they refused or queued? In other words, if she received a bunch of texts through the day from numbers NOT on her trusted contacts list, at 11:59pm is she going to get a flood of texts?
Thank you all for reading, I would appreciate any advice!

Adding: the star for the radio works on both lock screen and control center but pause and next do not.

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    I have been a business customer of Verizon Wireless for many years. I also switched my wife over to Verizon about 18 months ago. We are now considering adding a phone for our 13 year old who is entering Jr High in the fall. Initially, we thought that we would be able to do this by adding a phone to our family plan and enabling the usage controls to manage his voice and text usage. Fortunately, I took the time to read the fine print on this $4.99 "service" as well as the nightmare experiences of many other customers before adding a new 2 year contract to our service and will NOT be adding a line to our account for any of our children until Verizon offers a more effective set of usage controls.
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    Tom
    {edited for privacy}
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    Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving nearly 93 million customers. Headquartered in Basking Ridge, N.J., with 81,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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