2nd gen iPod touch - Factory restore not working

I'm trying to factory restore my 2nd gen ipod touch.  I figured I could simply choose the factory reset in the setting and it would do it's thing.  Now it says it needs to connect to iTunes in order to complete the process.  However, when I plug my phone into my (windows) PC, iTunes doesn't recognize it.  It makes the normal sounds and starts charging, so I know the PC recognizes that it's connected, but iTunes will not.  now, I can't do anything on the ipod - it just sits there like a brick,   help!

Tap Settings > WiFi > your network name (or at least the one with the check mark). Tap the little blue > next to the name. Look at Device IP - if it starts with 169.x then your router has not issued you an IP address
You also should have "Renew Lease" and "Forget this Network" buttons. Try pressing Renew Lease to see if you then get a valid response from your router.
If this doesn't work you can try these things:
1. Reboot your router (just unplug the power cord for a minute, then plug back in). If this doesn't fix it, try disabling security to rule that out.
2. Reset the touch network settings - tap Settings > General > Reset > Reset Network Settings
3. When the touch restarts, tap Settings > WiFi > other and re-enter your network name, security, and network password.
There is more troubleshooting info [in this support article|http://support.apple.com/kb/TS1398].
Hope this helps.

Similar Messages

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    2. Reset the touch network settings - tap Settings > General > Reset > Reset Network Settings
    3. When the touch restarts, tap Settings > WiFi > other and re-enter your network name, security, and network password.
    There is more troubleshooting info [in this support article|http://support.apple.com/kb/TS1398].
    Hope this helps.

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    Message was edited by: nkawahara

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