3.6.10 installation problems; installed Ff will not open

1. This may be relevant - it took several attempts to install 3.6.10. I kept getting messages to turn off Ff - which was not running at the time. Eventually it appeared to install OK.
2. The installed program generally 'pings' and will not open - if it does the behavior is erratic.
3. I am running Windows 7 64-bit ...
Jim Hughes

1. Have you reinstalled Firefox from getfirefox.com?
If reinstalling did not help, we need to remove your update configuration files. They consist of the following:
*active-update.xml
*updates.xml
* Your Updates Folder
In Windows XP, this is located in ''C:\Documents and Settings\\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox
In Windows Vista, this is located in ''C:\Users\\AppData\Local\Mozilla\Firefox\Mozilla Firefox'

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