3 to 24 hours

I got 2 phones yesterday about 7:30 and my wifes came up and activated fine in about 3 minutes mine never came up I finally got an email from at&t this afternoon telling me they needed more information to activate my account which surprised me because I have been a customer for several years. I called them they needed my birthday,ssn and my name then told me I would have to wait 3 to 24 hours before my phone will activate
that was about 6:00 pm so my question is has anyone else heard this and if so has their phone activated yet?
custom   Windows Vista  

Strange as it's always been announced on the site as 3-4 days -- at least for me.  

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