30gb iPod Video freezes

Could someone please help me, or tell me if this is 'normal'?
I bought a 30bg iPod Video about 10 days ago. I installed the software on my computer...reset the iPod when I first plugged it in. Loaded up about 750 songs and about 35 pics.
The thing is, EVERYTIME I go running (basically every time I use it) it freezes. The play icon is still on the screen, but the song is not playing. Sometimes it happens in the middle of the song, sometimes before the song starts. (By the way, I always have the iPod on shuffle...does this make a difference?)
Saturdat morning, I had to reset it 3 times!!!!
The battery seems to run down fairly quickly, as well.
Have I done something wrong, or did I get a bad unit.
Help!

So what the support guy says is fairly true. The video has a hard drive and a small RAM buffer. The nano is all RAM. Hard drive's don't like being moved around and if the video is reading the hard drive at the time, it's going to skip and potentially freeze.
See iPod : Maximizing skip protection
and Troubleshooting songs that skip on iPod
So if you're using a playlist with any videos on it, that's really bad (cause videos eat up a lot of the RAm buffer).
But if you have long songs that can aggravate the situation too.
Best option is to get a nano or a shuffle if you want to run. If you want to try staying with the video and run, position it somewhere that minimizes motion (a fanny back or belt clip may help) or higher up on the arm for an armband.
Oh, I just read your bit about having it on shuffle - yes that is bad. When it's not on shuffle it will read as much o the playlist as it can into RAM. When it's on shuffle, it doesn't know what the next songs are going to be. Even with shuffle off, manually changing songs repeatedly can have a similar effect. Just build a playlist you like and run with it.

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I know someone just put up a post just like it
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This solution has worked to stop this from happening:
The solution is:
1) Open up the Video file in Quicktime Pro
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5. An iPod AC charger
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http://docs.info.apple.com/article.html?artnum=93651
Instead of connecting with a PC, I plug it with my Mac using a Firewire cable, it did not response, so I switched the cable to an USB, interestingly, the iPod got recognized and a window pop up indicating that the iPod needed to do a Restore. Therefore I clicked “Restore”, after a few seconds, an Error message pop-up with Error Message 1417, the sign that I have been waiting for quite sometime.
I ejected the iPod and the screen immediately showed a folder exclamation mark (a sign indicating a corrupted or a failure iPod OS). I am forced to put the iPod into disk mode again, connected with the Mac computer and open the Disk Utility
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
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This time it was totally dead, even failed to put it into Disk Mode and non of the computer could recognize it. Sigh, I hated to do it but I knew that I must did the following:-
Holding the iPod in my Palm, and hitting it on a surface of a Sofa with 5 attempts.
Did not surprise me, the iPod turned on and it showed the Language Menu on the screen. So, I put it into Disk Mode and connected with my window PC.
The PC showed a sign and indicated that an USB device had been connected with it. I opened the iTunes and did a Restore there.
However, an Error Message 50 showed up, but I were not worried about it, connected it back with my Mac computer with it in Disk Mode. As expected the iTunes opened and allowed me to do a Restore there.
This time it managed to complete the process and a window of register pop up. After the completed the process, the iPod started to sync with the iTunes again, which finally managed to complete the process.
I left it connecting with the AC charger overnight. In the next morning, I switched it on and have a play with it, I am so glad as it is working like a charm.
From the above experience, I would like to share it with the user the following:-
1. It always better to charge with an ac charger instead of the computer, as when an iPod carrying with very low battery, it may not able to get charge from a computer
2. Try to connect the iPod with a computer, switching between USB and Firewire
3. Try to format an iPod with HD problem, with a different kind of computer e.g. Mac or PC, as the formats are totally different, the way it formats may able to solve the bad sectors on the HD
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I hope the following works in your case as I did.

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http://www.xilisoft.com/ipod-video-converter-mac.html
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