3rd time at this page. going round and round in circles trying to install. wont accept serial number
terrible customer care for adobe
Cloud programs do not use serial numbers... what program do you have?
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
Similar Messages
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I am going around in circles trying to establish my original Administrator's name and password so that I can install much needed updates.
I have my User ID and password. Advice please!Yet another update,
So I got an email back earlier from complaints as i said in previous post, as soon as i got back home from work I called it. Spoke to the first person who put me through to Options, again I told them my problems and they looked through my notes and told me that they couldn't help and transfered me to another department. I then went through all my issues yet again and again was told I needed to be transfered to another department to downgrade. I got put through to Options (where i'd previously been transfered from) this time I got told that they could downgrade me but need to speak to a different person in Options, so again transfered to someone else. This time they said that they will do it, started giving me the details of the new package and was just about to give me a date when they said that because of a technical issue with the way my account was set up they could not continue. Was then told that the order will be handed to the offline team and will be contacted (no time scale given). So annoyed right now!!!!! -
I just upgrade from the 4 to 5s. Are my apps supposed to transfer over and perhaps it just takes time to load like my email and pitures are? I tried to install apps and it showed that they are already installed. What do I do to get them to show up?
Hi, Twilavegas3.
Thank you for visiting Apple Support Communities.
If your restored from a backup and the apps that are missing on the device show "Open" in the App Store, then they are located on other pages on your iPhone or are in folders. Also, with the iOS 7 update most developers have changed icon badging. This can cause some applications to be difficult to find.
iPhone User Guide
Cheers,
Jason H. -
Poor service And going round in circles trying to ...
Sorry but this may seem very long winded,
After receiving two letters from BT (one in january and one in february) stating that I 'will be upgraded to infinity' and should 'call to arrange an appointment' I did so and booked an appointment for 28th feb. I was not available for the install but my partner was home. On 28th feb, I had infinity installed, only for my partner to call once the engineer had finished to say that he has had to put the modem and hub in our kitchen (front of house facing street), I knew then that we had FTTP installed but was not told of this at any point prior to this, if I had known it was FTTP I would not of upgraded. my existing Master socket is at the rear of the house and was where my hub used to be so i have all my wired devices near the master socket, I am no longer able to use these devices as the hub is at the other end of the house and can now only use the broadband over wifi. After coming home from work on 28th feb, I called BT to change back to my original Total Broadband package as FTTP was not suitable for my property and i'm not able to use any wired devices without running Cat5 cables throughout the house. I was told that the order was not yet completed so they could not yet change back over and that they would contact me next day 1st march to sort this. Next day I had a call from BT to say that they couldn't do anything at the minute as they had system problems and somebody would call on monday (4th march). On 4th march I was again called by BT only this time to be told they I had to contact another department who could help with this. I then called the number which they gave me explained the situation again, the person on the phone then told me that they would get me back to Total Broadband and continued to take details and tell me which package I would be put back onto, nearing the end of the call they then told me that the system would not allow them to complete the change over and that they would put it on my notes for somebody to call me back the next day. Next day came and went, no phone call. I then waited until 9th march with still no call and decided to ring up again. I again went through the whole issue and was told that they would get me changed back over, I was then told that it now all being changed back and that I would be back on Total Broadband on 18th march. The 18th march came and i tried my hub in the existing BT master socket to be disappointed that there was no broadband on the line, i waited until the next day and tried again, still no broadband. so on 19th march i called again to ask why i was not changed over, to be told that the change had been cancelled for an unknown reason and that they would again have to get somebody to call me back the next morning (20th march) to sort it out. So today i waited for a phone call with no avail. once i arrived home from work I decided to call again, I was then told that this issue was being dealt by the project team and would be contacted within a week. I am not extremely annoyed with all of this as I have now got a service that I can only use via wifi, a kitchen cluttered with a hub and modem and a whole list of different excuses as why BT is unwiiling to get this matter resolved! Is it really that difficult to get me changed back to a usable service that I had before?Yet another update,
So I got an email back earlier from complaints as i said in previous post, as soon as i got back home from work I called it. Spoke to the first person who put me through to Options, again I told them my problems and they looked through my notes and told me that they couldn't help and transfered me to another department. I then went through all my issues yet again and again was told I needed to be transfered to another department to downgrade. I got put through to Options (where i'd previously been transfered from) this time I got told that they could downgrade me but need to speak to a different person in Options, so again transfered to someone else. This time they said that they will do it, started giving me the details of the new package and was just about to give me a date when they said that because of a technical issue with the way my account was set up they could not continue. Was then told that the order will be handed to the offline team and will be contacted (no time scale given). So annoyed right now!!!!! -
Going round in circles trying to play a rental movie
We have an ipad 3. We use the itunes icon to rent movies direct from the iTunes Store. We then (usually) go to the video app and the movie is there waiting to play. This time, the movie is a blank box. When we click on it, the movie details are there, but the picture isn't. There are two options : the "play" button, and the "cloud" with an downward arrow button. If we click the play button it briefly switches to the movie screen, and then flicks back to the video info page. If we hit the cloud button, it tells us to go to "downloads" to manage our downloads.
Where is downloads on the ipad?? Even when using the search ipad option, there appears to be no downloads. We watched a movie this afternoon, and had none of these problems. The time zone is correct, the movies are not R- rated. We always rent and play direct from the ipad. In fact, this ipad has never been connected to a computer for itunes. I don't understand what is going on? (But I am ****** that I have been charged for the movie).
Can anyone help?Hello Rachfr123
To get to Downloads, go to the iTunes Store app on your iPad and it will be part of the bottom tabs if something is downloading from the iTunes Store. If you are still unable to get, then report the issue to the iTunes Store.
Download past purchases
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
I just bought Photoshop Cs6 Trying to install with the serial number and it is invalid
what must i do
You really need to talk with the seller.
In general I'd suggest only buying Photoshop from Adobe directly.
-Noel -
This just started happening.. I open Itunes and the little round rainbow loading indicator just goes on and doesnt stop.. My itunes wont function.. It gets stuck. Then i have to force quit.. I tried to shut down and restart. also reloaded the latest itune 11.1.3 and it still gets stuck.
i use an external HD and thats fine.. all files are in there. But I have no idea why my itunes app is getting stuck.
Am I the only person this is happening to? What can I do to correct this problem?Hi marlonbnyc!
This article will help provide some basic troubleshooting steps that will serve as a guide for you to resolve this issue:
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/ht1199
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I am having troubles, when I open LR I get a message that there is an error and it will try to fix the error next time it opens. LR closes on it's own, I reopen it and get that same message next time it opens, and this is going on and on where I can not use LR, any suggestions? If I click on a different set of photos in the libary before I get that message I might or might not get the message next time it oipens, but I still can not get to those photos, and it is not just one or two but most of my photos. HELP!!!!
Thanks
CarolThe first thing I would suggest is for you to go to the folder containing your catalog, using your system browser. There will be a folder that has the extension .lrdata. Delete that folder, and then try to start Lightroom. If that doesn't work, replace your catalog with your most recent backup.
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I have just purchased an iMac 27" 2.7GHZ running OSX 10.7.4 with 4GB RAM (16 GB has been ordered). I am using Aperture 3.3.2. When I attempt to create a web page from photos the page goes white and nothing displays. Is this a RAM issue?
I have resolved the issue....turns out that, in my case, running OSX 10.8.1 with Aperture 3.3.2 was what was required! I was running Aperture 3.3.2 with OSX 10.7.x and had this issue.
I hope this helps someone else as well. -
Time Capsule With Windows 7 Please Help Going Round in Circles!
Hi
have just got a 1Tb time capsule for Xmas. I have a 13" Macbook unibody and have installed the time machine and airport utility through this, thinking apple computer + apple time capsule will be easier. All went well and the Macbook sees the Drive and has backed itself up nicely. So very pleased.
Then the problem i have a windows 7 machine and went off and installed the airport utility on the machine. All went fine, but i cant see the HDD, i can see it in network places but all i can do is read it, i can't write to it from my windows machine. Have looked at loads of posts about mapping drives making sure latest firmware (7.5) etc but am totally lost as i read so many different things that i just ended up going round in circles!
What i wanted to do was put all my media, documents and pics on the TC and allow both machines to share from it and use it. But no matter what i try it seems i can only write to it from the mac. I have seen in the airport utility on the windows machine under disks (after selecting manual setup)> file sharing that the secure shared disks is set to "with device password", now i have the passwords, i just cant seem to see where i can see that drive in windows and where to enter the password!!! Should that be set to something else? File sharing is enabled.I assumed once i had installed the airport utility on the windows machine the HDD would just pop up in my computer or something like it popped up easily on the mac! Or am i being stupid and it doesnt work like that?
The windows machine is connected via ethernet and the mac is wireless.
Please can someone help as its driving me mad and i just cant seem to figure it out. Am not that computer savvy when it comes to things like this and am probably missing something really stupid but you know what its like when you have stared at something for hours. Any help would be most appreciated or SIMPLE guide or something
Many thanks in advance and happy Xmas to you allJust an update to the above i can now no longer see the time capsule in network places!! All i have done is retstarted!!! I can still see the time capsule from my mac and access it!!!
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after upgrading my iphone4 to ios7.04, the 'restore' in itunes seems to be going round in circles resulting in the iphone wanting to continually 'restore' every time. Whats happening here?
Hello Filbert,
Thank you for providing the details of the issue you are experiencing with your iPhone wanting to continually restore. I found an article with steps to address the issue you described:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please try to troubleshoot security software issues.
You can find the full article here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
Can't cancel my subscription. Keep going round in circles and no way to contact people
I have been trying to cancel my subscription for over four hours but keep going round in circles, the hyperlink takes me back to the pages I have viewed already. i have been unable to contact anyone as it says that the Chat line if off line and the office is closed so I can't ring. I want to cancel immediately but when I click the cancel subscription pop up it gives me hyperlink but no options to cancel. Help this is driving me crazy, why can't I simply cancel my subscription????? The help section hasn't been of any help the solution they give as that they say should be there isn't!
Hi There,
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser preferred browser is Mozila Firefox.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
Thanks,
Atul Saini -
Keep going round in circles - get Congratulations message from mobileme then still cannot sign into iCloud. Have successfully moved 2 other family accounts weeks possibly months ago but this one will not? Am running Snow Leopard 10.6.8 OSX. All ideas welcome as these are original mac accounts and keen not to lose them - call me sentimental:-)
Welcome to the Apple Community.
Unfortunately, OSX 10.6.8 will not support iCloud. You can use the mail address from the iCloud account with Snow Leopard bot not the rest of the iCloud features. You can access then via the web browser though at iCloud.com.
To set up iCloud mail.
Delete your mail account from Mail preferences and set it up again using the Mail Server Information.
Some users have apparently encountered issues using this information in pre-Lion set ups (I haven't), Roger Wilmut has kindly provided instructions for those who find themselves with this problem.
Entering iCloud email settings manually in Snow Leopard or Leopard -
Disk drive is going round in circles and wont mount! Please help!
I've had my macbook for a about 5-6 years... and i've only just got around to FINALLY installing snow leopard.
The only problem is my disk drive won't mount the disk, and is having a very hard time ejecting it. Just seems to be going round in circles!!
Is there anyone can can offer any wise words of wisdom that isn't 'You need a new one!'Do you know that the optical drive works? Have you used it recently?
To eject the CD, try restarting the computer and when you hear the chime hold the mouse button (track pad) down.
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