400 dpi tifs printing with dots /  resolution issue

I'm being supplied with 600 dpi RGB .tif files from a client. I convert them to Grayscale, the lower resolution to 400 dpi, without changing the size of the graphic, and save as a .tif.  This tif then gets inserted into a microsoft word file within the Lotus Notes system.  The files are music scores, so all just B&W line art, no shades of gray.
My client is saying that the 400 dpi versions are not good enough, and I have to admit after experimenting with printing the same file at 600 and 400, the degradation of the lines in the 400 dpi version is apparent, though I don't think it's as bad as the client is saying. Other work I do is used at 400 or even 300 dpi, yet this one person is being persnickety.  The problem is that when these 600 dpi files are place in the word files in the Lotus Notes system, the size of the files slows the system down and creates problems.  I'd really like to keep the files to 400 dpi to keep them smaller, also to be consistent with the other work we do but cannot argue with the client's claim that the 400 version is not as sharp as the 600. 
I'm just wondering why a 400 dpi .tif would not print sharply.
Note - the files are music scores generated by the Finale program, and apparently in Finale it is no longer possible to generate a grayscale - RGB is their only option. My client has spoken to the developers of Finale who informed her that 1200 dpi is standard for printing music (WHAT???)
Any solutions to getting an acceptable quality print while keeping a smaller size 400 dpi .tif are appreciated.
http://www.finalemusic.com/

I'm just wondering why a 400 dpi .tif would not print sharply.
You are throwing an office program in the mix, that explains part of the problem and second, 400dpi is not a particularly print-friendly raster resolution for office/ home printers and their unflexible rasterization and sampling. Because of the underlying math, at such "crooked" resolutions the printer driver may skip raster lines and/or content may coincide unfavorably with the raster grid, resulting in quite apparent artifacting. Most printer drivers and processes are optimized to using specific raster densities and widths and usually that means 300dpi/ 600dpi with effective lpi also producing values divisible by 3 (120/150/180/240 lpi), thus sampling an even number of pixels per raster. That's of course a simplification, but should give you an idea and also make clear, while blanket staments about printing at 1200dpi are wrong and utterly meaningless (aside from such stuff being often flexo printed in the first place, which follows its own rules...). So to cut a long story short, your images would probably print a lot better if you embed them at 300dpi, matching your printer settings. In the long run you also really should consider using a proper layout program instead of Word/ Notes.
Mylenium

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