413 error when trying to download video

Question

I and some of my customers are seeing 413 errors when trying to download on-demand videos. The Googling I did before posting here all say to make changes to the Blackberry Enterprise Server to fix the problem, but the customers experiencing the problem are personal users, not corporate.
Is this something I need to take up with the cellular carrier the Blackberrys were bought from, or there something I can do on the phone itself to resolve this issue?

Answer 1

HTTP error 413 request entity too large
This indicates that the web page is too large to be accessed.
The maximum data amount permitted per connection setting in the BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service is set to a lower allowable kilobyte level than required by the web page requested by the BlackBerry smartphone user.
Resolution:
Change the value of the maximum data amount permitted per connection setting by completing the following steps:
BlackBerry Enterprise Server 4.1
Open BlackBerry Manager.
On the left pane, click MDS-CS service.
On the right pane, click Edit Properties.
In the General section, click Flow Control.
Change the Maximum KB/Connection field from the default setting of 256Kb to 1024kb.
Restart the BlackBerry MDS Connection Service to enable the settings to take effect.
BlackBerry Enterprise Server 5.0
Open the BlackBerry Administration web site.
On the left pane, under BlackBerry Solution topology, expand the BlackBerry Domain menu.
Under the Component View, expand the MDS Connection Service, and then click the name of the MDS-CS service.
On the right pane, click General.
In the General section, select Edit Instances at the bottom of the page.
Change the Maximum data amount permitted per connection (KB) field from the default of 1024kb to a value greater than the size of the page that is being requested.
At the bottom of the page, click Save all.
Restart the BlackBerry MDS Connection Service to enable the settings to take effect.