4620 all in one control panel non responsive

4620 all in one printer front control panel buttons non-responsive.  The panel shows information but nothing happens when pushing buttons.  So I can not copy, etc.  I can print from the computer which is directly hooked up.  The wireless light is on even though I don't use it.  I have tried unplugging with no luck.

Hey , Welcome to the HP Support Forums!
I understand that the control panel display on your HP Officejet 4620 e-All-in-One Printer is unresponsive. I would like to assist you today with resolving this issue. There is the chance that either a power issue or Firmware Programming issue is occuring within your product. Therefore, to start troubleshooting I am going to have you perform some standard hardware troubleshooting steps. Please follow the steps below.  Step 1: Check Power: Please plug your printer directly into a wall outlet for power. Power strips and surge protectors may cause your printer to lack power and not respond properly. Once your printer is plugged directly into a wall outlet please power it on. Next, please test the control panel buttons and Copy function to confirm that the issue is resolved. Should the issue persist, please proceed to the next step.    Step 2: Perform a Power Reset: Turn your printer ONWith the printer ON please disconnect the power cable from the rear of your printerLeave the power cable disconnected for 60 secondsAfter 60 seconds plug the power cable back inYour printer should start back up on its ownOnce your printer returns to the Ready state please test the control panel buttons and Copy function to confirm if the issue has been resolved. Should the issue persist please proceed.    Step 3: Update Firmware:  The Firmware is the internal Programming within your printer. Essentially, it is the 'brains' of your printer and controls what your printer does and how your printer does it. If the internal Firmware Programming is corrupted, it may cause performance issues within your printer. Therefore, I would like you to run the latest Firmware Update for your printer. However, before I am able to provide you with the correct Firmware Update to run I do need to know what Operating System you're using on your computer. Once I find out what Operating System you're using I will provide the latest Firmware Update for you to download and 'send' to your printer.   Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include your Operating System in your response. I look forward to hearing from you. Good luck!  

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