4s phone locked at start up

after downloading 7.0 4s is locked at start up screen and will not go past the apple picture

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
-Griff W.

Similar Messages

  • HT1766 my i phone locked after start update

    i tried to update my operating system on i phone4 and after it started  it closed the phone and sometimes the apple white screen on and off but i cant access my phone  so please tell me how to access my i phone?

    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • Phone locked up and other issues

    I was having issues with my phone last night. Sync was a problem and I received several messages that sync for calendar and contacts could not be continued because phone was disconnected! Phone was not disconnected nor was the computer in sleep mode. I ejected the iphone from the itunes program reconnected and now itunes did not see it. Lucky I had taken a couple of pictures. Then iphoto launched and asked if I wanted to download pictures. Once I had then ituned came up and saw iphone once again. I once again tried to sync to no avail. phone locked up on removal- I called support- was on phone with support in about 10-15 mins. I was told that so much was going on with new devise that I should be patient and give it time to learn all imported information. Then when holding power button down did not work I was told to hold home button and power button down- viola it did a hard restart.
    We keep going I went back to import and set setting to import what I wanted- songs- photos- movies- ipod web cast- addresses- and contacts. It went into import mode- everything looked good- it said import completed and them screen went black when I ejected from itunes the phone was sounding as if it was continuing to import on phone hard drive. Vibrating and syncing sound coming from phone. Phone did not respond to anything. No to power up, wake from sleep and another reset or hard reset only brought up apple screen and stopped. I was tired and went to bed. THis morning I got up to a screen that said low power, very thin line on battery image. I have let it charge now for two hours and I am back to battery that is 3/4 or a little more then fully charged. I have tried to import and it seems to be working.
    After all I think I am up and running with music, contact, calendar, movies, tv and podcast imported. I have 8 gig and from what I choose to import I have a little over a gig and a half available. I want to play with wifi and web and all the functions but I am letting iphone fully charge up before I do. I am frustrated with what I have to refer to as crashes- feel think I am on my 840av computer with premiere video pushing to the max. till CRASH- I dont know if this has been issue with anyone but I feel the after 600 plus dollars and this out of the box I need some explaining!
    On the other hand I switch from my blackberry and AT&T account in a matter of sec. with no issues.
    Thats all for now!
    I hope to love this iphone and feel I will but .......
    G5   Mac OS X (10.4.10)  

    Not sure if posted previously:
    My phone locked up while I was watching a video of Apple's website and I clicked the button on the earbud wire and it paused the video and started playing music. Then clicking it again, the screen froze. Holding down any one button did nothing, but I held down the top button and menu button and it rebooted the phone. Nothing was lost.

  • Phone locked up after not ejecting after updating in itunes

    My IPhone 4 was disconected from Itunes while it was updating.  As a result the phone locked up. Tried restarting and resetting - that did not work either.When trying to start it it doesnt go past the screen with the Itunes picture telling to plug it back in.  Pluged it in and picture remained till it shut off again.  Help!! I need my phone back working.

    dealing with the same problem, have you gotten any feedback on how to resolve the issue.

  • Phone Lock on K800i

    Hi there,
    i took a k800i from my colleague. with his sim card it start fine. with my sim card, the phone asks for the tekephone pin.
    but he never (at least he doesn´t remember at all) set the phone pin. however, the pin is neither 0000 nor 1234 as suggested in the forum.
    can somebody of you explain this behavior? where to reset this code. does the reseting require the old pin (which nobody remembers) to be input?
    is it possible that the phone pin is automatically set to the sim pin or the pc suite pin or what ever.
    thx for a support & cheers

    Then it sounds like a phone lock pin, which is normally 0000, but since you already tried this and 1234, you can also try 1111, or if you can put more digits in (up to six, I think), try 000000, 123456 and 111111.Otherwise, you need to take it to a service centre to get it unlocked.Strange that's it's only required with your SIM card though, and not your friends', which indicates that it could still be a problem associated with your SIM.

  • HT4623 what happens when your phone locks up

    what happens when your phone locks up?

    reset by holding powerand home.  Started several times then stopped resetting.  Now has a red screen and reset does nothing. What next?

  • Music applications stop playing when my phone locks

    I was forced to update my phone from the 5.0 software to the 7 iOS software because most of my applications would no longer take updates.  Now when I play my music applications every time my phone locks my music apps stop playing.  I have researched this and it appears there is no way around it.  The only thing that helps (not much) is extending the lock screen time to 5 minutes.  Most of my phone use (other than text and talk) is streaming music and now it is a total pain due to this limiting feature.  Did they do this to try to force customers to pay for music on I-Tunes?   Does Apple have plans to fix this or should I start shopping for a different brand smart phone? 
    I have also noticed that my battery life is way shorter with the new update.  I can't even make it through a full day now.  Is there any way to reverse the upgrade and go back to 5.0 or am I stuck with the new software.  Frustrating...

    Pete Nershi wrote:
    I was forced to update my phone from the 5.0 software to the 7 iOS software because most of my applications would no longer take updates.  Now when I play my music applications every time my phone locks my music apps stop playing.  I have researched this and it appears there is no way around it.  The only thing that helps (not much) is extending the lock screen time to 5 minutes.  Most of my phone use (other than text and talk) is streaming music and now it is a total pain due to this limiting feature.  Did they do this to try to force customers to pay for music on I-Tunes?   Does Apple have plans to fix this or should I start shopping for a different brand smart phone?
    I have also noticed that my battery life is way shorter with the new update.  I can't even make it through a full day now.  Is there any way to reverse the upgrade and go back to 5.0 or am I stuck with the new software.  Frustrating...
    There is no Apple in this user to user forum.
    Not sure why people keep talking about changing to a different brand, - we users don't care if you stay or go away from Apple.
    My music plays just fine when I use the built in music app.
    If you're using a 3rd party app - then talk to the app developer or look at their support site.

  • Phone Locking up after pairing with Acura Handsfree

    I just purchased a new 3g and my phone locks up everytime I get in my vehicle. I paired it with the handsfree in my Acura and it starts to work and then the phone locks up. Any tips? Its very annoying to step into or out of your vehicle and have to reset your phone.

    I have the same problem when I take the risk of dialing from the iPhone on my 06RL. The iPhone correctly shows the handsfree link as an option but it does nothing, so I have to pull over to make a call.
    Also, the only way to dial is by remembering and spelling the phone number to the hnads free system and I have never been able to sync the contacts. Entering them one by one is out of the question.
    Unfortunately Acura does not seem to have the tradition or policy (unlike other high-end car makers) of releasing updates to their navi system. Not even to fix bug. It seems to be AS-IS. Believe me I have asked several times.
    To make it worse, Apple has the policy of not responding so we are left to figure it out.

  • I carnt hear my message tone,the sounds it makes when the phone locks and opens.Also i am unable to hear my music playing from my phone but my alarm and ringtone are working.Can anyone help

    i carnt hear my message tone,the sound it makes when the phone locks and opens,also i am unable to hear music when playing from my phone but my ringtone and alarm tone work.Ive made sure the silent button is not on,and the volume button on the side of the phone is just showing it blank instead of it going up and down.To try and fix this i have reset my settings and restored my phone,but now its just skipping the music i have purchased from itunes when in a docking station which is now another problem i have as well.Can anyone help????

    Hello dbrookes,
    Thank you for using Apple Support Communities!
    It sounds like even though the Mute switch is not on, sounds are not making the, well, sound they should, and the volume buttons make a blank volume indicator appear on the screen that does not show the volume level.
    I wanted to recommend a couple of things.
    First, I would reset the phone:
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    From: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
              http://support.apple.com/kb/ht1430
    If that does not resolve the issue, then you may want to try backing up to iTunes, and restoring the iPhone again but this time do not restore the backup and set it up as new to see if the issue persists without the previous configuration.
    Just incase you need it, this article will help with that:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Cheers,
    Sterling

  • I set up a passcode to ensure the security of my iPhone 5 but, when I enter it on the home screen, I repeatedly receive an error message and my phone locks. Is there a way to reset the passcode when I am unable to gain access to my phone?

    I set up a passcode to ensure the security of my iPhone 5 but, when I enter it on the home screen, I repeatedly receive an error message and my phone locks. Is there a way to reset the passcode when I am unable to gain access to my phone?

    I figured that was the case, but I've used the same passcode for years and I can't seem to figure out how I managed to screw it up when I set up my phone. Without being able to access my phone for a restore, how would I accomplish this? iTunes? Thank you very much for you help!

  • My coverage is within 1 inch either way of  Loosing 3g and 4g and phone locks up.

    I have just gotten off the phone with their Corporate folks as they were not to impressed with me for filing a complaint with the FCC because of my coverage or should I say lack there of. From what she told me after all the legal mubo jumbo was that the coverage map which was not so well done is only a maybe for coverage as their are 3 little fine print exclusions on the WEB.
    I conveyed to her that if you tell me I have 4g and 3g and I move my phone on my nightstand 1 inch either way I loose the 4g. If I move it the other way I lose 3g and the phone locks up till I go into airplane mode and and back out. According to her I am on the fringe of the signals and they are sharing their signal with anouther carrier. In other words tough roller skates. And then to have the audasity to charge me an extra $30.00 to change out the old home phone connect for the newer one that you can get an extended antenea for. Get rid of theold inventory and charge for the upgrade or switch and bait. I urge everyone to file with the FCC individually and hold Verizon to task, I told her I would continue to persue this with the FCC till my area was fixed.
    I have a Rezound that is stock. Plus for some reason when I tried to log back into this site I have to unlock my Account as it had been locked for some reason. Wonder who would have done such a thing to me especially after a phone call from Verizon Corporate. ( HUMMMM )

    Hummmmm

  • TS1702 i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!

    i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!

    That number is for an apple server in the UK that is used for iMessage activation.  A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number.  I suggest you turn iMessage off.  In settings/phone turn on dial assist.  Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage.  Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.

  • HT1212 I have no idea why suddenly my iPhone5 will not move past the Password screen; also, a voice describes each button I touch, and ends with "screen locked" (not "phone locked").

    I have no idea why my iPhone5 suddenly will not move past the PW screen; a "voice" identifies each button touched (the Slide button, for example) or the PW buttons, and then ends with "screen locked" (not phone locked).

    I believe you have Voice Over on:
    You have to tap, then double-tap to select the numbers to enter your passcode.
    Then:
    Press Home.
    Tap Settings. Then double-tap Settings.
    Tap General. Then double-tap General.
    Use three fingers on the screen to scroll to Accessibility.
    Tap Accessibility. Then double-tap Accessibility.
    Tap VoiceOver. Then double-tap VoiceOver.
    Tap "On" next to VoiceOver. Then double-tap "On" to turn it off.

  • When i put my sim in the phone i.e iphone 4s it said that your phone will be activated in  minutes and then it gave a message related to sim so what does it mean is my phone locked i got it from uk

    when i put my sim in the phone i.e iphone 4s it said that your phone will be activated in  minutes and then it gave a message related to sim so what does it mean is my phone locked i got it from uk

    Probably , but what is the message

  • The decline button is not showing up on IOS 7 iphone 5(when phone locked). could you please advise me on this?

    The decline button is not showing up on IOS 7 iphone 5(when phone locked). could you please advise me on this?

    Is it because the new itunes looks different.
    View > Show Sidebar
    Then it should work just the same as on your old computer.

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