5800 xpress music issues....!!!!!!

Hi All
My 5800 xpress music doesn't run videos (movies , format: MP4 & others). It gives the below msg & runs only audio.
Unable to perform audio or video ..., what could be the reason. My file size is 800 MB, which was in memory card.
and also every time it shows memory problem. how do solve this. do i update the software..? if so, how can i update the software in 5800 xpress music..?
Awaiting responces here please. 
Thanks in advance.
Regards
Kiran

Hi hi,
I cannot remember the exact settings and using which program, but the problem is the conversion. I've tried a few coders which had suggested settings for 5800 but output on PC can view, transfer to 5800 comes with audio only (well, it did suggest that the 5800 is the first Comes with Music phone ) .. ok ok.. lousy joke..
Anyway, having audio only means the conversion settings is wrong. I'm not a expert in what is the settings..  even the screen size output  must be compatible..
Hope it makes sense..
cheers

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