5800 Xpress Music - Supporting software install fa...

Hello,
I'm using Windows XP SP3 and the latest version of PC Suite downloaded on Nokia website. My phone is a 5800 Xpress Music and I did upload the firmware yesterday.
I'm running into trouble to connect my phone to the PC and transfer data (any kind). I made a clean install of the latest version of PC Suite, then connected my phone to one of the USB ports of my PC and selected "PC Suite" on the phone when asked for connectivity type. Windows recognized the device and installed drivers successfully. When I started PC Suite, it recognized the phone too, but it said that it needed to install some "connectivity supporting software" or something like that. There was also a message saying that I should accept every request appearing on the phone. However,after a few seconds, the installation window said "Failed to install supporting software" without any further explanation. There was absolutely nothing appearing on the screen of the phone. I've tried to install the supporting software again by right-clicking on the phone icon, selecting options and chosing the appropriate action, but the installation keeps failing.
Therefore, I cannot sync any data between my PC and the phone. Also, if I start Nokia Music and choose "multimedia transfer" connectivity mode, the phone appears in the interface, but when I try to drag and drop any song on the phone icon, the transfer immediately fails.
Please tell me what I should do next (I already uninstalled and re-installed the whole Nokia PC software suite twice, which is quite boring and time consuming)
Thank you for your help.

Hi there. Unexpectedly things started working better (but not yet perfect).
I HAD been trying updating the drivers related to the phone yesterday, to no effect. But after giving up and disconnecting the phone I saw a disabled/broken device driver in the device manager tree (under portable devices) and deleted it. Then today I attached the phone by bluetooth and saw NOS start up and say that it HAD installed the supporting software!
In the System event queue there are a few messages about drivers being installed:
Event Source: WPDClassInstaller
Drivers were successfully installed for device WPD_NOKIA_73fd2114_0d73_49c3_9c65_1a2b2c7f6eba.
Event Source: WPDClassInstaller
Media player and imaging program compatibility layers were successfully registered for device WPD_NOKIA_73fd2114_0d73_49c3_9c65_1a2b2c7f6eba. Layer bits 0x00000003 were requested, layer bits 0x00000003 were registered.
Event Source: WPDClassInstaller
Autoplay registration was skipped for device WPD_NOKIA_73fd2114_0d73_49c3_9c65_1a2b2c7f6eba.
Event Source: WPDMTPDriver
MTP WPD Driver has started successfully.
Photos, music and messaging seems to have synchronized nicely. Contacts have synchronized with Outlook, but the Calendar is failing to synchronize. After a Sync All I'm getting the message:
"Sync cancelled//Completed syncing the following content types: Contacts and Photos and Messaging.//Failed to sync the following content types: Calendar and Notes.//Reconnect the USB cable to your device or connect vis Bluetooth. Then try syncing again."
I get a similar message syncing calendar alone, with the error code 80043bd4 attached.
Same results if I'm using USB or Bluetooth.
Got reckless and upgraded to Ovi Maps 3.0, which proceeded cleanly.
So partly solved, but calendar (important for me) still not syncing.
cheers...
Martin...

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5800 xpress music free Bluetooth software.

Hi there....i jus bought a new nokia 5800 xpress music edition with my vodafone contract and i've been thinking 2 use Bluetooth 2 transfer stuff frm ma Vaio lappy (vista)....but it wasnt successful..so later found out that i might have 2 buy n use a doggle 2 enable the bluetooth in ma laptop. But when i was checking out the nokia website softwares 4 ma 5800 i happn 2 see a free buetooth download option but that is just an info file so i wanted to know whether i can get a bluetooth software for ma vaio laptop from the available nokia free applications or do i have to buy a bluetooth doggle 2 use....ohh n actually i dont knw if my laptop has an in built bluetooth...because there is a "Bluetooth devices" icon in control panel but when i open its blank.....so please help me and tell me if my assumptions correct......n if i need to buy the doggle please lemmi know where n which one 2 buy.....PLZZZZ
Thank u
Mou....

You should check if your lappy has built-in Bluetooth. If it's there, open control panel-> bluetooth-> options-> enable visibility, so you can pair with your phone. You don't need additional software. All the Bluetooth stacks are Vista drivers. You can also buy a Bluetooth dongle. Their cheap and well supported in Vista.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

5800 Xpress Music Software Update Problem

hello,Dear nokia support team
Well when i try to update my 5800 xpress music phone on the nokia software updater it Gives that i have Version 21.0.025 And leatest is 21.0.025 And i see that there is V40 my Phone code Number is 0588668
Attachments:
Demon!.JPG ‏111 KB

This is what your product code says: 5800 RM-356 Middle-East_North Africa AE Ramadan Arabic Nav Red v1.
It seems to me that you have bought a 5800 ramadan version which is a special edition device with some ramadan apps. These phones are often stuck with the fw it came with, and will probably not get any updates.
So what you could do is to take your phone to a Nokia care point and ask them if they could update it for you.
You can find nearest care point here: http://europe.nokia.com/support/repair-and-recycle/repair/care-points

HELP!!! 5800 XPRESS MUSIC INTERNET PROBLEM!!!!!!!!...

Hi,
Im having issues with the internet on my 5800 Xpress music.
I connect which is fine, but then 3 pages into browsing, it freezes the internet, phone and all the menu screens. Then I have to reconnect to the internet and start all over again.
I have already sent one handset back to my network provider, with the same problem, got a new one and now have the same problem.
I have tried to restore factory settings, with no luck!
Please Help!!!

@john_everett
Would suggest that you try deleting E:\cities +.qf file (if present) and re-open Ovi Maps which should re-initialise application and re-create necessary folders to download regional mapping.
Presumably you have the latest version of Ovi Maps installed:http://nds1.nokia.com/files/support/global/phones/software/ ovi_maps_installer_3.06_11wk23_b05_s60_5...
Ovi Maps v3.06 uses different map set to v3.04 which can lead to issues and corrupt map data is one of the commonest causes of this application crashing upon opening.
Happy to have helped forum with a Support Ratio = 42.5

Ovi maps problems with Nokia 5800 xpress music

Since Ovi updated the maps I've had trouble using it. I have version 40 firmware which was installed by Vodafone when my device expired. Despite the update, Ovi maps just crashes the phone when I try to use it. The screen goes blank and I get all coloured lines flashing down one side and the phone reluctantly restarts. Any advice please?

I am having exactly the same problem with my 5800 xpress music having updated to version 40.0.005.235.10 and installed the new version of OVI maps and the software Own Voice.
I have also tried reinstalling the sotware, restoring my phone to factory settings and resetting my phone by pressing the green, red and camera button whilst powering up. The problem persists. I will be making a call and within a few seconds of the call being connected the phone switches off and back on again. I also get the the coloured lines flasing on the screen.
Please Nokia Support, help us out.

Updating NOKIA 5800 Xpress Music!

Hello everybody!
I've got problems with updating my fabulous Nokia 5800 Xpress Music! Well, I've got still installed 31.0.101 firmware version. So I wanted to update my phone to "41" or latest versions, but nothning happens! I run my "Nokia software update" and it says that "there is no update available" or "your phone is already up to date"! Thing is the same if I press all know function *#0000# and try to update there. Also the same in Nokia PC Suite...
So, Nokia fans and employees, please help me with some tricks, that I can improve performance of my Nokia... Thanks a lot!

Reasons why a phone cannot update:
1. It is a country variant - country variants often get the updates later, or have updates skipped altogether. A Turkish country variant product code for example, skipped v40 and updated from v31 straight to v50.
2. It is network branded - phones acquired from network providers or these providers' stores SIM free are branded, and will not get updates until the networks approve and modify the updates to their liking.
3. Special editions - These special editions are chartered editions and may never get updates unless taken to a Nokia Care center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Problem with Nokia 5800 Xpress Music

Hello. I have a Nokia 5800 Xpress Music for about a year now and been taking great care of it. I don't know why but a while ago it started freezing at times when i would try to turn on the camera..had to multiple times restart the phone and remove the battery in order to make it work (In the open applications menu it would show the camera running but you wouldn't be able to use it). Then i noticed that the two touch buttons it has in the main screen (dialing and phonebook shortcuts) wont work either, no matter how many times i press them nothing happens. Same goes for the Green and Red button on the left and the right side of the phone (Accept/Decline buttons), they won't work either when i'm on the main screen (wallpaper), they do work in the main menu though. I tried resetting my phone to manufacturer settings but nothing happened. What is wrong with my phone? Can anybody help me with it very please?

@guilty_gr
Welcome to the forum!
When you say restored "factory settings" I don't know whether you mean that you backed up essential data then keyed in *#7370# followed by 12345 (default Nokia lock code unless altered by yourself); I would remove any memory card first and see if any difference before restoring device.
Happy to have helped forum with a Support Ratio = 42.5

Help Me! (Nokia 5800 xpress music)

I know that is my fault but i getted some viruses on my nokia 5800 xpress music! I do not know the type of the viruses but all i know is that is eating my memory! Even if i erased all things, i still have at sis aplications to much memori in phone so i have 0 kb memory in C at phone! Can you help me? I tryed to put again the software but i only get a new version on it or the same version and the viruses remain there! Help me please because I started to miss my phone...
Solved!
Go to Solution.

Do this:
A hard reset (x6, 5800 and 5230 only) is done by the following (warning, this deletes all data on your phone):
1.) Turn off the phone and remove battery for 5min
2.) Reinsert battery
3.) Press and hold the green, red and camera buttons. DO NOT LET GO.
4.) While holding the three buttons, press the power key to boot the phone up.
5.) Keep on pressing until you see the country selection screen.
A correctly done hard reset would show you that everything on the phone (contacts, messages, calendar entries, etc) would be deleted. So it is advisable to back them up. Upon restoration, do not restore settings or files if possible.
Also, format your memory card. Just make a copy of your songs and pictures on your PC.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

5800 Xpress Music speaker function

Hello, I was wondering if there is any solution on the issue that when the speaker function on 5800 Xpress Music is activated the microphone of the phone makes the interlocutor hear the conversation interrupted or with large differencies in volume. Can the phone be used on speaker at all? Thank you.

Hi sarahdolker,
Getting "Expired Certificate" message while trying to install some application or games is due to Symbian security consideration
Guides
1. Try re-setting phone clock back by 2 years or so. But this often does not solve the problem in most cases.
2. There are 3rd party tweaking tricks to make ure fone to install using hack method, however, Nokia forums does not entertain this and will never guide u in the negative side of the road.
My best solution is, for u to have a visit at http://store.ovi.com and download some free and also purchase apps and games, even widgets for ure usage. The items from OVI store are pre-signed legally by vendors, so u do not need to worry about 3rd party signing issues.
Regards,
XM
I'm an Xploit - Please feel free to post your issues, feedbacks in this discussion forum and I'll do my level best to help, otherwise my knowledged friends whom are around willing to help you. Thank you !

5800 xpress music messaging has gone very slow aft...

Dear Friends,
I have recently updated by 5800 xpress music OS and since then the messaging has gone very slow.
it takes lot of time in loading the SMS editor and lot of time in sending a msg.
can some body please give me some solution to improve the speed.

@stripeertw
The brass contact that springs into taper on jack plug is on the vertical surface adjacent to where battery charger 2mm pin is inserted, away from all the other electrical contacts which are situated at either 180°or 90° to it for your information.
Happy to have helped forum with a Support Ratio = 42.5

5800 xpress music.Clock is running slow.

The Time in my 5800 xpress music changes aautomatically.Its running slow.I had corrected the time 2 weeks back and now its 10 mins slow. Automatic Time update option is turned OFF.Pleaase help me...

It's a well-known bug in the 5800. In fact a cursory search on these forums will probably return many hits.
Google for a piece of software called FreeTimeBox. You can set it to sync your clock using NTP protocol whenever you switch the phone on.
Message Edited by grschinon on 31-May-2009 03:32 PM
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

5800 xpress music issues....!!!!!!

Hi All
My 5800 xpress music doesn't run videos (movies , format: MP4 & others). It gives the below msg & runs only audio.
Unable to perform audio or video ..., what could be the reason. My file size is 800 MB, which was in memory card.
and also every time it shows memory problem. how do solve this. do i update the software..? if so, how can i update the software in 5800 xpress music..?
Awaiting responces here please.
Thanks in advance.
Regards
Kiran

Hi hi,
I cannot remember the exact settings and using which program, but the problem is the conversion. I've tried a few coders which had suggested settings for 5800 but output on PC can view, transfer to 5800 comes with audio only (well, it did suggest that the 5800 is the first Comes with Music phone ) .. ok ok.. lousy joke..
Anyway, having audio only means the conversion settings is wrong. I'm not a expert in what is the settings.. even the screen size output must be compatible..
Hope it makes sense..
cheers

5800 Xpress Music - cannot enter in textbox of WAP...

Hi
With my WebNWalk (on my Nokia 5800 Xpress Music), if I open a WAP page e.g.
http://www.boringwork.net/wp2.wml
I find that I cannot enter in the textbox or the select from the drop down - all I can do is follow the hyperlink
I installed Opera Mini which WILL allow me to enter in these controls.
Is there some program patch or settings for WebNWalk that i can apply?
Yours hopefully
rupertrealbear

hi, nice post
Same thing here with 5230.
In some wap pages even links will not active. This version of browser is compatible with www. but there is some backward compatibility which nokia must fix.

5800 xpress music shuts down during sw update

Hi everyone,
I am experiencing very annoying problem with my 5800 xpress music. Currently it's software version is 51.0.006 and i want to update it to a new release 52.0.007. But when i start the Software Updater and when the installation of the update begins my phone shuts down and after approximately 1 minute turns on again, but the installation says that it lost connection with the device and that i should turn off then turn on my phone again and reconnect it with usb... I did that but the some thing repeats. When update started it noted that it is normal for a device display to go blank.. But mine turns off and installation stops..
Can anyone help?
Solved!
Go to Solution.

@lots of numbers:
Hi, do you have any troubles updating through FOTA or aren't there any update available through it? Remember that you will have to diall *#0000#
If there aren't any updates available for you through FOTA it's worth checking with both Ovi suite and Nokia software updater (both computer programs).

I Can't update Nokia 5800 Xpress Music --plz help

Hay all ,,
plz help me
I can't use Nokia software updater to update my phone
Nokia 5800 Xpress Music
I want to update it with my Pc
Not by Phone
That's the error massage
http://i47.tinypic.com/16c508g.jpg
PLz help me
My FW is 11 !!!!

What operating system are you using on your PC and what version of the software updater?
If I have helped you with your problem in some way, please take a little time and hit the kudos button in my post. Without your feedback, I don't know if I am being helpful or should just be put out to pasture.

5800 Xpress Music - Supporting software install fa...

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