** 6i Download problems - Product Management speaks **

Firstly on behalf of the 6i Product Management team let me appologise for the problems you have been experiencing with Technet and specifically with downloading 6i.
I watch this forum and answer questions time permitting whenever I can, this forum (along with comp.databases.oracle.tools and ODTUG) are monitored by Product Management.
You need to understand that Oracle is a very big company and that getting all the little parts to work seamlessly together sometimes doesn't work as well as it should, so please be assured that Tools PM is working as hard and as fast as it can to ensure that 6i is available for you to download.
I have made enquiries today to find out what is happening at Technet. This is a division of Marketing based out of the US HQ, the PM teams have no responsibility for the management or maintenance of this site, we merely monitor mail lists and post our new software when complete.
I am waiting for information on the action plan to resolve the performance and download problems being experienced by the Developer community.
In response to some of the comments posted about downloading
It is obvious that 6i has been out for a WHILEActually this is not true, it has been available for download for a while, but not orderable..
Product Release Point Dates:
(1)
Release to MFG - 24-MAR-00 (This date is used by engineering and is the start of the 16-week period for the 1st patchset.) THE PRODUCT IS NOT ORDERABLE YET.
(2)
Release to PRG - 14-APR-00 (This is the M&D hand-off date for the Tools CD Pack.) THE PRODUCT IS NOT ORDERABLE YET.
(3)
Between 6:00PM PST and midnight 27-APR-00 - R6i, Windows, was added to the Oracle Store and officially orderable.
I have seen many posted messages, iTARS, etc referencing the availability of downloading forms updates, availablity of getting patchesAs you will see from the information above, this is not possible, patch one for 6i will not be released until 16 weeks after 24-MAR-2000
How much do we have to pay and who do we have to kiss to get a freakin update from Oracle? As the author of this comment has a support contract, they will know that you do not automatically get updates for products for which you hold licences. You merely need to order the latest version of the CD. Your support Account Manager will be able to advise you how to do this.
Once again, please be assured that we value your time, effort and feedback and that we do watch this forum with great interest.
I hope you found this information useful.
Jason Pepper
Senior Product Manager
Oracle Enterprise Internet Tools

As an update on the OTN performance problem I talked about earlier, I got some info from Global Ops
Customers are trying to download software from ftp.oracle.com, a server managed by the datacenter. The server is actually 2 servers (mirrored), with 1,400 connections (700 per machine). Bottom line is that ftp.oracle.com doesn't have enough connections to support the number of users trying to download Oracle products each day. Approval has been received for a dedicated OC3 pipe to the ftp server; it's believed this will boost the current capacity to 4-5 times what's there today.
Other improvement measures are being investigated.
Whilst this is being resolved, please consider ordering the CD which is free. I have just tested this and it worked for me ;)
Jason Pepper
Oracle Enterprise Internet Tools

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