6th Gen nano has thin white line around the icons and wont respond to touch

Hi
I sent away my 1st Gen nano and got sent one of the 6th Gen ones. When recieved there are thin white lines around the  icons and the screen doesnt not respond to touch. I have reset and reset and nothing has worked

Sounds like VoiceOver has been enabled.  See this article for instructions on turning it off.
iPod nano (6th generation): How to use VoiceOver
B-rock

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