7510 Photosmart Cartridge issues

Hi - We recently tried to replace the ink cartridges for our HP 7510 Photosmart. We have always used 564 Cartridges but these don't seem to be available and 364 are the new replacements as per the HP compatibility charts. Unfortunately we keep getting incompatible cartridge error. We have reinstalled drivers, power cycled, reinstalled cartridges - all at no avail. Has anyone experienced this?

Hi golfnrun,
Welcome to the HP Forums! I see that you cannot find the HP 564 cartridges for your HP Photosmart 7510, and only 364 cartridges are available. I am happy to help you with this issue!
It sounds to me that you have most likely moved to another location, that does not carry the 564 cartridges. Your printer will need to be regionalized in order to use the 364 cartridges you have. Please call our technical support at 800-474-6836 in the area you live to get your printer regionalized. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Can't find 7510 Photosmart after updating Mac to OS X Yosemite

Since updating to OS X 10 Yosemite, my 7510 Photosmart has not worked via wireless connection for printing or scanning.
I've uninstalled everything and reset the printers. I've now tried to reinstall, but HP Utility still can't find the printer wirelessly.
I clicked Specify Device Manually and entered the IP address under IPv4 from the HP Network Configuration Page that I printed direct from the device, but it says 'Device is not reachable.'
The printer is turned on and is connected to the same wireless network as my MacBook Air.

Hi,
Your printer is supported. Please use the following article to fix:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Mac-OS-10-10-Yosemite-and-HP-Printer-Support/...
Regards.
BH
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HP Photosmart series 7510 wireless printer issue

I have a HP Photosmart series 7510 wireless printer.
My laptop is an HP Pavillion Entertainment PC dv9700.
I am running Vista Home Premium with Service Pack 2.
The printer stopped responding when I attempt to print something from the laptop, such as a web page or document. When I print a diagnostic page it goes and responds right away.
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Thank in advance.

Hello szwonders,
I am sorry to hear you are having an issue with printing with your Photosmart 7510. Thank you for your information.
I would like to help you.
I recommend Resetting your Printer first, to see if that helps.
Also, I recommend running HP's Print and Scan Doctor for Windows to search the driver and software to see if there are any issues.
Please respond to let me know if this helped or if you have any other questions!
Thanks,
R a i n b o w 7000I work on behalf of HP
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Compatible Ink Cartridge Issue with HP Photosmart 6520

I bought a HP Photosmart 6520 Printer when living in Germany. It works in the US as well with a change to the cable. But then I ran out of ink. I ordered proper HP ink for it (not fake) but I ordered 564XL, because it said it was compatible with the 6520. But my printer says it's not. It looks identical to the one I had in, but those were 364XL. And I see that on the inside door of my printer, it says 364XL.Did I make a mistake? Why is it listed to work with this printer but it doesn't? Can I return INK that I've opened up, but not used?Please help.Thanks

Hi, Your printer uses: HP 564 & 564XL in Americas and Asia Pacific (excluding India, China, and Japan),HP 364 & 364XL in Western Europe,HP 178 & 178XL in Middle East, Africa, Japan, and CIS,HP 862 & 862XL in China, India. Now, please contact HP in the US and ask them to show you how to change zone on your printer. http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798 Regards.

About Ready To Throw Printer In The Trash!! Cartridge Issues!! Help Please:)

I have an all in one 3135 Photosmart. I can scan fine, the issues are related to printing. I have the blinking top 2 lights only, the check paper and check cartridge. I went thru all the online troubleshooting steps. I do get an error on my computer that says carriage jam but the carriage moves freely and there is no paper inside.
Also... I feel like a real idiot now... why do I have FOUR print cartridges? There are two on the carriage itself and two on the right side of the printer. I used to be a systems manager but I've had a stroke and now things like this are causing my mind to just blank.
I tried to follow the steps to remove the two print cartridges on the carriage but I can only unseat them, not remove them at all.
Somebody help please... I am probably doing something incredibly stupid. Thanks!!!

The cartridges are only accessible for replacement on the right side of the printer. It is possible an extra set of cartridges have been installed in the right side slot while there were still cartridges in the carriage. Your printer only holds two cartridges, if there are four installed I would suggest you remove the two in the right side, then turn on the printer, open the carriage access door and allow the carriage to move to the right to change the cartridges in the printer. At this point both sets of cartridges may be damaged, as they may have sat from some time outside the protective caps. You may need to run a few cleaning cycles after the cartridges are reseated properly.
The video here may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hp 7510 ink cartridge stuck on right

I have a hp photosmart 7510 . I just got through printer pictures and was going to change the color ink. I opened the printer and ink cartridge was stuck on right and won't budge. It keeps giving me an error saying I have a paper jam but there is no paper jam. I've turned it off and unplugged the printer and still saying same error message.

I have a question, when you open the carriage access door, and power off the printer using the power button, does the carriage try to move to the left? Otherwise, troubleshooting a false paper jam error is the same as troubleshooting a actual one. Have you had a jam recently in the past? Even a small amount of paper left as a scrap can cause that message to appear. I will provide the document for the error message that you are currently getting as a starting point. Here is that link. I hope this helps.
I am a former employee of HP...
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HP 7510 printer compatibility issue

I have recently updated Reader and now i cannot connect to my HP 7510 printer. i can print using other programs OFFICE - WORD.. prints with no issues. ABOBE READER will not locate my printer - i have tried installing other versions of the reader, still no results. Please help.

I have just asked the "community" the same, or similar, question. I have an HP Photosmart 6520.When I go to "Print" a PDF downloaded from the internet, or even scanned, it just says "error" in my printer Q. But, this has been the case with three different printers, a Canon, a Xerox and now an HP, and three different Macs, one a lapotop. I have NEVER been able to print out a PDF.

Photosmart Printing Issues with Windows 7 RC

Good afternoon. I've tried to search for this but was unable to find anything on our specific issue unfortunately. I've got a Photosmart C4180 and it came with HP Photosmart Premium software. While this is fine on XP, the disc is XP only. You cannot change compatibility mode of the file on the CD to XP. I have not had the chance to try copying the CD to the HDD and changing it there (would that work?).
As a result, I've been using Windows 7 RC and Photosmart software that you can download for Vista x64 with very little success using Vista compatibility mode (I've tried both SP1 & SP2). It will install and run, but when attempting to print with it, it is ruining prints and thus costing us money. I've got to go back to XP to print anything and that's of course less than preferable.
The problems: When printing borderless, it skews the photo (rotates it a degree or two) and produces white space in two corners with a crooked photograph. When attempting to print with borders, it stops printing 2/3 of the way through the photo...I guess it thinks the bottom border is supposed to be HUGE. So, unfortunately, compatibility mode is a non-starter and doesn't allow proper printing of photos.
If anyone has any suggestions on fixing those problems, I'll happily try them. Using the older version of Photosmart in WinXP does not have these issues.
While speaking of Win7, does anyone know when HP plans on releasing software that will work properly for it? The time is nigh. RTM has already come and gone with retail to follow on October 22nd. Is there a beta that users can test or sign up for? I'd be more than willing to be a guinea pig, just let me know what needs to be done.
My wife is set in her ways and absolutely must use Photosmart to print photos. It would be very sad if we had a brand new copy of Win7 (pre-ordered) sitting there, waiting on HP to release software that is usable with it.
Thanks for any help you can provide!
Message Edited by hokiealumnus on 08-18-2009 08:27 AM

Good afternoon. I've tried to search for this but was unable to find anything on our specific issue unfortunately. I've got a Photosmart C4180 and it came with HP Photosmart Premium software. While this is fine on XP, the disc is XP only. You cannot change compatibility mode of the file on the CD to XP. I have not had the chance to try copying the CD to the HDD and changing it there (would that work?).
As a result, I've been using Windows 7 RC and Photosmart software that you can download for Vista x64 with very little success using Vista compatibility mode (I've tried both SP1 & SP2). It will install and run, but when attempting to print with it, it is ruining prints and thus costing us money. I've got to go back to XP to print anything and that's of course less than preferable.
The problems: When printing borderless, it skews the photo (rotates it a degree or two) and produces white space in two corners with a crooked photograph. When attempting to print with borders, it stops printing 2/3 of the way through the photo...I guess it thinks the bottom border is supposed to be HUGE. So, unfortunately, compatibility mode is a non-starter and doesn't allow proper printing of photos.
If anyone has any suggestions on fixing those problems, I'll happily try them. Using the older version of Photosmart in WinXP does not have these issues.
While speaking of Win7, does anyone know when HP plans on releasing software that will work properly for it? The time is nigh. RTM has already come and gone with retail to follow on October 22nd. Is there a beta that users can test or sign up for? I'd be more than willing to be a guinea pig, just let me know what needs to be done.
My wife is set in her ways and absolutely must use Photosmart to print photos. It would be very sad if we had a brand new copy of Win7 (pre-ordered) sitting there, waiting on HP to release software that is usable with it.
Thanks for any help you can provide!
Message Edited by hokiealumnus on 08-18-2009 08:27 AM

HP Laserjet 4050 toner cartridge issue

I look after a laserjet 4050 printer for a company. They recently started using a new toner cartridge (higher quality) but they have started to have issues with black ink lines down one side of the paper. They have sent back toner cartridges (thinking them to be faulty) but cartridges are fine.
Is this a printer issue or is there an issue with the toner cartridge and the 4050 printer (not compatable)

I think I may have the solution to your problem. I do not think the toner is your problem here. From my experience i would suggest that your printer may need to be cleaned. I had a client who had a similar problem with his printer, what you should try doing is the following:
If toner specks appear on the front or back side of your print jobs, follow the procedure below to clean the paper path.
Using the printer cleaning page
From the printer’s control panel, do the following:
Press MENU until "Print Quality Menu" appears.
Press ITEM until "Create Cleaning Page" appears.
Press SELECT to create the cleaning page.
Follow the instructions on the cleaning page to complete the cleaning process.
NOTE: In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper).
You might need to create a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip.
To ensure good print quality with certain types of paper, use the cleaning page every time that the print cartridge is replaced.
I am confident that your toner should print clear pages after this.
(Removed items in coflict with Terms of Service (n).)
Message Edited by SandyD on 06-06-2009 12:29 PM

HP 7510 Photosmart - Lost WiFi Connectivity with Windows 7 laptop

Have had the 7510 for over a year and have configured/used it with the same Toshiba Windows 7 Home Premium 64-bit laptop which is our home PC. Two days ago, tried to print over the WLAN and an error message said the 7510 was offline. Power cycled/reset, et...nothing. I have a work PC (also Windows 7) that can wireless access the 7510 without issue.
So, I uninstalled and reinstalled the 7510 drivers. During the set-up, states that the printer IP is on a different network than the computer. This is not true...both are connected the same SSID. I can even access the EWS using the printer IP (192.168.1.3) that I got from the Network Configuration Printout. This printout validates the network status, network SSID, IP, etc are all good.
I did an IP release/renew on the Toshiba, no change.
I did tether the printer to the computer via USB to at least complete the driver install. When I tried the HP Utility to 'convert the printer from USB to wireless, I get the message stating the Printer and Computer are not on the same router. However, have verifed that they are on the same router.
What else can I try? This appears to be an IP conflict with my home Toshiba laptop. If my work PC has no issues with accessing the 7510 and I can get to the EWS from both PCs, so I wouldn't think the Netgear WGR614 router is the issue.
Help!

Hi teeroy33,
I can't help but wonder if there is a firewall on the Toshiba that is blocking the communication. Let's use the HP Print and Scan Doctor. The following are some common problems that the Print and Scan Doctor can resolve easily:
' Printer is Offline ' or print jobs stuck in the print queue
Missing or corrupt drivers
Connectivity issues
Firewall issues
Please click here to open the link, download and run the HP Print and Scan Doctor.
Let me know the out come so that I can continue to work with you.
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Sunshyn2005 - I work on behalf of HP

HP Deskjet Ink Advantage 2515 - Cartridge issue

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Hello,
Please click print quality to access steps that should help you troubleshoot the issue.
Regards,
Jabzi
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Hello SJ2000,
Welcome to the HP Support Forums! I see when you are printing to your HP Officejet 4635, you are having some intermittent print quality issues, with no error messages.
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HevnLgh
I work on behalf of HP
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Hp c4180 cartridge issue

I have a photosmart C4180. I recently inserted a new black ink cartridge but the printer has refused to acknowledge this. Evertime I turn the printer on the message "insert black or photo print cartridge into slot on right" appears on the printer blue screen. This disables all the printer buttons such as scan or copy. However the printer works fine when I print word or image documents from the computer and the black ink from the cartridge is succesfully used in these print jobs. So the ink cartridge must be fitted properly and must be compatible, otherwise these print jobs would surely fail.
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henryw wrote:
I have a photosmart C4180. I recently inserted a new black ink cartridge but the printer has refused to acknowledge this. Evertime I turn the printer on the message "insert black or photo print cartridge into slot on right" appears on the printer blue screen. This disables all the printer buttons such as scan or copy. However the printer works fine when I print word or image documents from the computer and the black ink from the cartridge is succesfully used in these print jobs. So the ink cartridge must be fitted properly and must be compatible, otherwise these print jobs would surely fail.
Try cleaning the cartridge contacts as shown here (for a different cartridge, but same princiiple).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Ink cartridge issues

Dear Sir, I just bought a HP ink advantage 655 to be installed in HP deskjet Ink advantage 4625 but it says ERROR... " the following catridges are not intend to use for this printer" ... please solve the issue and advice ..
thank you ,
shakeel ahmed

Hello shak0077,
Welcome to the HP Forums.
I see that you are having an issue with a ink cartridge and an error code on the printer.
I do have a few troubleshooting steps we can try in the attempt to resolve the issue for you.
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I have also located a document that deals with A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Disp....
Please feel free to write me back if you are still having issues or if you have any other questions or concerns.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

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Hi,
Please check the following answer:
http://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c03747...
Regards
BH
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7510 Photosmart Cartridge issues

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