8350i uncaught exception java.lang.NullPointerException after hard reset

basic info:
8350i
v4.6.1.204 (Platform 3.0.0.73)
Desktop Manager 4.7
everything is good except that i've been using two batteries, one in the phone and one in a charger. when the phone's battery is almost drained i swap it with the charged one which of course causes a hard reset.
this procedure was working well for at least a week or two until last month when i swapped batteries - after the hard reset i got
uncaught exception: java.lang.NullPointerException
i could make calls but all other software seemed corrupted... virtually nothing else worked... icons missing etc.
tried all sorts of solutions but the only thing that fixed it was a full on device software erase/reload, then a data restore from previous backup. at the time i figured it was just a random thing and was glad to learn how to do a complete software reload.
then yesterday it happened again (again, immediately at the end of the security check after hard reset). now i'm afraid to swap batteries because it would appear that every time i hard reset there is a 10% (my guess) chance of software corruption and a complete reload takes a significant amount of time.
has anybody else noticed this? does anybody have a solution?
can i swap batteries without a hard reset; i.e. swap while plugged into power? i haven't tried this yet for fear of causing my BB harm.
any help is appreciated,
john d.
Solved!
Go to Solution.

Hello, John.
Make selective backup as it is described here:
http://supportforums.blackberry.com/rim/board/message?board.id=8100&view=by_date_ascending&message.i...
Backup only information that you need.
There is described the purpose of every database you can observe when you're doing the selective backup:
http://www.blackberry.com/btsc/KB03974
When you have done selective backup do the following.
On your device go to: Options - Security Options - General Settings
Open menu and select "Wipe handheld"

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB not communicating with computer & an"Uncaught exception: java.lang.NullPointerException" issue

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught Exception: java.lang.NullPointerException

Hi,
My BB 8220 flip has always had battery problems. Lately the battery dies after only 8 hours in standby mode. The last time it died was two days ago, and after four hours of charging it finally turned back on - only to have the error 'Uncaught Exception: java.lang.NullPointerException' showing on the screen. I have noticed that now the Call Log does not work for Incoming, Outgoing and Missed calls. The SMS has also mysteriously disappeared so I am unable to send and receive texts. My address book is still intact. I don't have a data plan so I do not have any extra applications on the phone, simply what it came with. I have tried to reboot (removing battery) a few times, but the error has not fixed itself.
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Go to Solution.

Hi and Welcome to the Forums!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception java.lang.nullpointerexception on 9300

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Hi and Welcome to the Community!!
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi plZ help me to fix the error to my Blackberry 9300 Uncaught exception: java.lang.NullPointerException

; hi good plzz do help me to fix the error to my bb9300 i just update my bb9300 the the i see
error b Uncaught exception: java.lang.NullPointerException anyone here can help me to fix i appreciate

I am guessing that you are not a Java developer, and it is not your application that is causing the Null Pointer Exception.
It sounds like you have updated the OS on your Blackberry device and one of the applications that you have installed is not coping with the upgrade.
If you press on an application icon and then that causes the error, then you know there is a problem with that application and so you need to report this to the developers of that application and get an updated version.
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poppi2000 wrote:
Hi,
After downloading the twitter app the following shows when I try to open it.
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Hi
1. Try to remove the batteries first reboot that will clear the application error
2. Also try uninstalling the last application you installed before the error appears and reboot / unplug the battery. You can reinstall these applications later.
3. If it still errors, you can wipe your handheld to clear / delete all the applications and reinstall the application required. How to delete all data and applications from the BlackBerry smartphone using the Security Wipe optio...
4. The final solution is to reinstall OS or all OS upgrade to the latest version. How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

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I recently started getting the subject message each time I reboot my phone. I attached part of the Event Log, below, that may help identify the software activity at the time the exception occurred. The problem started some time after I upgraded several apps (listed below). I have tried deleting those apps and then reinstalling them one at a time and in different order. Those apps apparently do not directly cause the exception.
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guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:33 2012 severity:0 type:2 app:HomeScreen App data&colon;HomeScreen registerAction net_rim_bb_appworld.AppWorld
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:33 2012 severity:0 type:2 app:HomeScreen App data&colon;HomeScreen registerAction net_rim_bb_phone_app.Voicemail
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:33 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;Freg   3496565495017856138   9008
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;Freg   4245256458327981580   9008
guid:0xDDA0BC913B6AAEEC time: Fri Dec 21 07:17:34 2012 severity:0 type:2 apphoneApp data&colon;PHONE-ons=null
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;ICrg   9008   4294967306
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;ICrg   9008   4294967305
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;ICrg   9008   4295032841
guid:0xBA21D3682F165617 time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rimlib.paymentsdk.internal.contentHandler.DefaultConten data&colon;Payment daemon was successfully shutdown.
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;ICrg   9008   4295098376
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;MIrg   9008   4294967306
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;MIrg   9008   4294967306
guid:0x97C9F5F641D25E5F time: Fri Dec 21 07:17:34 2012 severity:0 type:2 appystem data&colon;cphs   0
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:34 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;MIrg   9008   4294967305
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;MIrg   9008   4294967305
guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;MIrg   9008   4295032841
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guid:0x8BB565DA9AFEB62B time: Fri Dec 21 07:17:35 2012 severity:4 type:2 app:net.rim.blackberry.api.messagelist data&colon;MIrg   9008   4295098376
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guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 26
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 25
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 24
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 23
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 22
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 21
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 20
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 19
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 18
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 17
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 16
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 15
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 14
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 13
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 12
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 11
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 10
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 9
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 8
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 7
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012 severity:0 type:2 app:UI data&colon;NPWE RibbonLauncherApp@8c8b99e8 6
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guid:0xC31770293597F1DE time: Fri Dec 21 07:17:38 2012 severity:0 type:2 app:USF data&colon;USF[ (COM) Help - 11373ms (11.373s ) ]
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:39 2012 severity:0 type:2 app:HomeScreen App data&colon;TraceBackMessage: Uncaught exception: java.lang.ArrayStoreException
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:39 2012 severity:0 type:2 app:UI data&colon;GS+Q2 6c66464enet.rim.device.internal.ui.component.TraceBackDialog
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:39 2012 severity:0 type:2 app:HomeScreen App data&colon;TraceBackMessage: Uncaught exception: java.lang.ArrayStoreException
guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:39 2012 severity:0 type:2 app:UI data&colon;GS+Q2 a95e1259net.rim.device.internal.ui.component.TraceBackDialog
guid:0x97C9F5F641D25E5F time: Fri Dec 21 07:17:39 2012 severity:0 type:2 appystem data&colon;AMOS com_emacberry_FileScout(216)
guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012 severity:5 type:2 app:App Perms data&colon;d com_emacberry_FileScout:13
guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012 severity:5 type:2 app:App Perms data&colon;d com_emacberry_FileScout:29
guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012 severity:5 type:2 app:App Perms data&colon;d com_emacberry_FileScout:34
guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:40 2012 severity:0 type:2 app:HomeScreen App data&colon;HomeScreen registerAction net_rim_bb_qm_msn.Windows Live Messenger

Hello!
Given your description, I fear you have no choice but the drastic measure you dislike...if something has introduced OS level corruption, then nothing less will cure that. You may want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB 8800 gives error "uncaught exception: java.lang.ClassCastException"

Hi,
after connecting the 8800 via bluetooth with the new RNS310 radio in my car the 8800 shows the error message "uncaught exception: java.lang.ClassCastException" when the RNS310 tries to access the phone book and to download it to the radio-internal phone book. The option for the bluetooth connection in the 8800 is set to
- not "visible",
- address book transfer "all entries",
The event log shows the folllowing entries:
guid:0x9C3CD62E3320B498 timeUTC) Wed Aug 10 17:28:53 2011 severity:1 type:3 app:Java Exception data:
ClassCastException
No detail message
net_rim_bluetooth
BluetoothDeviceManagerImpl
getAddressCards
0x1C68
net_rim_bluetooth
PBAPServer
<private>
0xA270
net_rim_bluetooth
PBAPServer
<private>
0xA650
net_rim_bluetooth
PBAPServer
onGet
0x9EAA
net_rim_bluetooth-1
OBEXServerSession
handleNextRequest
0x29E1
net_rim_bluetooth-1
OBEXServerSession
run
0x2769
net_rim_cldc-1
Thread
run
0xB767
Is there any possibility to update the 8800 software / firmware to get rid of the error? I always have to disconnect the battery and restart.

There is a loader.exe tool located in C:\Program Files\Common Files\Research In Motion\AppLoader (or if you are using a 64 bit C:\Program Files (X86)\Common Files\Research In Motion\AppLoader
Remove the battery from your BlackBerry and launch the Loader tool. You will see either USB PIN: Unknown or your actual device PIN.
As the loading process starts, there will be a list of steps to be completed in the loading process. One of those steps listed will say "Wait for Device Initialization". When you see the arrow get to this steps, reinsert your battery.
If you still get the same error, let me know and we will investigate further from there.
Good luck!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

8350i uncaught exception java.lang.NullPointerException after hard reset

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