8500 officejet prints blank sheet but copies fine

HP OFFICEJET PRO 8500 AIO PRINTER      
I am able to copy documents fine in Black and Color; however, when printing either with wired or wireless the document feeds thru without any text being displayed.
I tried in Word or Excel with same negative result.
I have tried multiple computers (XP, WIN7) same negative result.
I tried cleaning to 3rd level and still negative result. 
Unplugged printer and tested again with same negative result
suggestions what it could be?

Hello,
How are you connected to the printer, USB or Wireless?

Similar Messages

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    My daughter and  I have the same hp printer.  She ran out of black ink, so I took mine out of my printer as I didn't have any extra on hand.  When I replaced mine with a  new cartridge, it would print blank sheets.  Also, the ink cartridge she borrowed from me, did not work in her printer either.  Nor did a new cartridge.  Both printers were working before we did the ink cartridge exchange.
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    This question was solved.
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    Sorry that you are experiencing this issue. Sometimes when it is printing blank pages, the print head may need cleaning or it may be a software issue with the drivers. 
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  • Printer printing blank sheets

    My printer is printing blank sheets. I have cleaned print heads installed new cartridges and printer is set as default printer

    Hi , I see that you are getting blank sheets, when printing. I will certainly do my best to help you. Try and print a hardware self test on the printer, to find out if it is a hardware or software issue.HP Photosmart 5510, 6510, and 7510 e-All-in-One Printer Series - Printing a Network Configuration Page. If you are using Windows, download and run the Print and Scan Doctor, it will diagnose the issue and might automatically resolve it. What operating system are you using?How to Find the Windows Edition and Version on Your Computer.Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer? How is the printer connected? (USB/Ethernet/Wireless) If you appreciate my efforts, please click the 'Thumbs up' button below.If there is anything else I can help you with, just let me know. Thank You.

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    This article should help resolve your blank pages:
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    Hard Reset – While printer is powered ON, pull
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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