8520 has stopped receiving emails

I have spent hours on the phone to vodafone to no avail and hours on google - someone please help!!!. My blackberry curve 8520 stopped receiving emails 5 days ago. I have rebooted, deleted email address and set up again. sent service books, enabled SSL. I am using outlook 2010 and I think the problem could be associated. When I send the service book to my blackberry, I get the message that I must tick the option to leave messages on the serve. This is not an option as it is an IMAP account. Does anyone know what I am talking about and can help..................pleeeeeese!

"When you access an IMAP e-mail account, your messages are copied locally. However, the messages also remain on the e-mail server until you mark them for deletion and use the Purge Deleted Items command." - From Microsoft Support on Outlook 2010.
Just to be sure, in Outlook you can go to Tools > Account Settings. Select the e-mail in question and click "Change". You'll see an option at the bottom of the new window saying "More Options" choose that and then select the "Advanced Tab". At the bottom of that tab, there should be a checkbox to leave the messages on the server and 2 additional options you can configure to suit your needs. 
If this doesn't work for you, please do reply back.
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

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