9.0.1 keeps stopping in Win7 with message "firefox has stopped working." all updates are current. Can't find an answer on boards. Help.

This has happened several times over the last week, never before. There is no "crash report" for the dates it is happening. The web pages go all white and I get the error message "firefox has stopped working" and Windows closes the pages.

Perform the suggestions mentioned in the following articles:
* [[Firefox hangs]]
Check and tell if its working.

Similar Messages

Every time I TRY to start firefox 18-19 I get an error message : Firefox has stopped working - close the program and check online for a solution - or - close ..

Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
I have tried a Clean reinstall but it did not help.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Every time I TRY to start firefox 18-19 I get an error message : Firefox has stopped working - close the program and check online for a solution - or - close th

Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

Starts to load homepage, then Windows message: "Firefox has stopped working" All this after a Firefox update

Directly after an update, Firefox will no longer start. It begins to load my homepage, then fades away with the Windows message "Firefox has stopped working"
Looking at Norton security history, I see it blocked plugin-container.exe about the time the update was being downloaded.

I don't know if this is exactly the same problem, but here's what happened to me:
One day when I opened Firefox I got a prompt for updates. I got upgraded to version 3.6.16. That was over a week ago. This morning, I opened Firefox, got a prompt for updates, clicked ok, and I ended up upgrading again to 3.6.16. Norton gave me a notification about some file being used by fewer than 100 people and having "medium risk", but I wasn't able to take any action, just read.
Once that upgrade went through every time I tried to open Firefox, it'd pop up, I'd click no to "Do you want Firefox to be your default browser" and then it'd go white and freeze up. I'd get a message from Windows that there's a problem, Firefox has stopped working, it will be closed. No information was sent regarding the problem.
When I'd open Firefox I'd see two tabs: one about the upgrade to 3.16.6 along with an invitation to upgrade to version 4, and another being my homepage to yahoo.com.
I also have Internet Explorer, so I opened that, went to Firefox's website and downloaded version 4. So far that has taken care of the problem~I can use Firefox again.
However, I did have a couple small difficulties while downloading version 4. Right off it would not immediately start running. That was blocked by my Norton. So I had to click on "click here". Also during the process I got a message about two add-ons being incompatible, so they were disabled, and no updates could be found. They were: Microsoft .NET Framework Assistant 1.2.1. and Norton Toolbar 4.6.
I worried it was a virus but it seems like more of a compatibility problem involving maybe Norton? I have the 2010 version and haven't upgraded to Norton 2011 yet.
Anyway, like I said, so far version 4 is working fine, but I thought I'd pass on the incident.

My ipod nano 7th gen. will not advance to the next song, it will keep playing the current song until manuaaly changed. All updates are current.

My ipod nano 7th gen. will not advance to the next song, it will keep playing the current song until manually changed. All updates are current.

I had this issue with my 6th generation nano. It was driving me nuts, until I realized that somehow locked the repeat button on. Selecting one song rather than a selection will cause whatever song you have selected to play over and over and over and over..

When I click onto the firefox webbrowser, I get the message "firefox has stopped working, windows will close the application to find a solution to the problem " This has been going on for several days, I've had to go back IE to access web pages

When I click onto the firefox webbrowser, I get the message "firefox has stopped working, windows will close the application to find a solution to the problem."

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

I have ran the diagnostics test on iTunes and iPod. The diagnostic says there is an iPod, it is identified with the correct name, but it says there is no sync ability. What can I do? iPod nano 3rd generation. All updates are current.

I have ran the diagnostics test on iTunes and iPod. The diagnostic says there is an iPod, it is identified with the correct name, but it says there is no sync ability. What can I do? iPod nano 3rd generation. All updates are current.
It had not been used for awhile and most of the songs that were on there were gone when I turned it on. I was trying to sync to update the library.

sklshrnk wrote:
It had not been used for awhile
Weeks, months, years? It's possible your battery is dying. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.
Syncing Music to iPod

Firefox used to work on my windows 8 machine, now it does not, even starting in safe mode and after un/reinstalling. message "firefox has stopped working".

Firefox used to work fine, then a few days ago it just stopped. When I try to start it, it comes up with a message that "firefox has stopped working". That message comes up over the box that asks if I want to start in safe mode or reset firefox. when i try to close or cancel that message so I can try starting in safe mode, both sets of messages go away.
if I try to start in safe mode using the shift key, the same thing occurs. The same thing occurred after I uninstalled and reinstalled.

Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I have tried fixing Firefox by uninstall reinstall that didn't work. I still get the same error message: Firefox has stopped working. May have to change!

I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble!
Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.

Thanks for offering help but I have done all of the above & it didn't work! I am really getting fed up with it every time I close Firefox I get the same msg. "Firefox Has Stopped Working." At other times the msg. comes when I have it open. Then I have to close & restart whatever I was doing.
Don't know what else to do!

It seems when i try to login to Netflix it comes back with email id or password is incorrect (code 117), i can't find anything to fix this, help!!!

I've tried everything, reset, unplug, even have it connected via Ethernet, always the same outcome! I can login on our iMac with no problem!

Finally someone who found the solution. I've been searching for the answer for a while, some people suggest resetting the Apple TV, reverting to the previous firmware, changing password to all numbers, you name it.
The right answer is: make sure to have a password with both letters and numbers. Someone at Apple must have thought to override the password requirements of Netflix, without telling anyone else. They need better change management procedures!

Why am I continually getting "Firefox has stopped working" messages?

Seems like constantly, several times a day, I receive the message "Firefox has stopped working" and that Microsoft or Windows is searching for the problem, and then it shuts down. When I open Firefox again, it takes me right back where I left off, with another open window. Also, since running an update a week or so ago, every time I click to open another site I get hit with the "Do you want Mozilla to allow this change?" That didn't happen before. Both are very annoying. I also lost my RoboForm toolbar unless I juggle back and forth the "Full Page" setting after dropping down the open menu bars. I am not, by any means, a computer whiz, so most of the help FAQs are written above my knowledge of computers level. Now when I just clicked "Automatically add" Troubleshooting info, at the bottom of this page, I got a pop up that said " Firefox prevented this site from asking you to install software on this computer". Now I'm really lost! I don't want to reset back to Default because I'll never get back the settings I currently have.

Regarding the message about allowing a change, is there more information about what the change is?
You have quite a few plugins, and they might not all be necessary. To minimize the influence of add-ons while you're troubleshooting this problem, I suggest the following.
Open the Add-ons page using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins.
* Set unrecognized or rarely used plugins to "Never Activate"
* Consider setting "player" type plugins such as QuickTime, Silverlight, and Shockwave Flash to "Ask to Activate" so that sites cannot run them automatically. As you discover sites you want to allow to run the player every time, you can click the notification icon in the address bar (looks like a small Lego block) and give permission there.
In the left column, click Extensions.
* Remove unrecognized extensions, or disable them
* Disable rarely used extensions (for example, you don't use it daily)
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Hopefully this will help keep Firefox more stable.

"Firefox has stopped working" message shortly after accessing gmail account--Help?

Use firefox to access gmail account. Worked great until tonight--Nov 6th. Firefox autoloaded an update, then within 10 seconds of loading gmail account, I get a message, "firefox has stopped working", followed shortly by "A problem has occurred with firefox. Windows will close the program and notify if a solution is available". Nothing happens. If I reattempt to get into email or firefox, I get a "this is embarrassing message" with two options: restore or start new session--neither of which work. Please help.

*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

"firefox has stopped working" upon startup

Few seconds upon start-up, Firefox greys out and the message "firefox has stopped working" appears leaving me with only the option of closing it. I've tried resetting firefox to default state and safe mode with add-on disabled etc but so far the only reliable method I've found is to reinstall it every time, however this only guarantees one use as once I've closed the browser the same problem re-occurs. The only major action I've performed may have been accidentally removing youtube(which contributed to a major portion of my browsing history) from the browsing history after which caused Firefox to lag/freeze and crash and hence my problem began. I tried the profile manager but that crashes on start up as well.
I'm on Windows 7 & Firefox 14.0.1

Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Firefox 4 Crashes while toggling between multiple open profiles (Firefox has stopped working)

So this problem just started occurring since I upgraded from firefox 3.6.5 to firefox4.
Sometimes I need to have two separate firefox profiles open at the same time. This is accomplished by making a second shortcut to your firefox.exe with the switches -P NewProfileName -no-remote (e.g. "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -P new -no-remote).
With firefox4 the second profile opens fine, but as soon as I select first profile it crashes with the windows error message "Firefox has stopped working." It doesn't send any crash reports to Mozilla, so unfortunately I can't give you any crash IDs (I checked about:crashes and there's no entries for the pertinent dates).
I'm currently using windows vista.
Any help would be very much appreciated.
Thank you in advance!

It was fixed! You'll need to either wait for Firefox 4.0.1, or if it is really bugging you, get a pre-release (nightly) version today:
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-2.0/
Anything 02 April 2011 or later should work in the above directory.
Here was the bug report that led to the fix of the problem, if interested:
https://bugzilla.mozilla.org/show_bug.cgi?id=639885
Crash occurred on Hulu Pogo and Blip (and other sites), but applying the pre-release April 2nd update fixes it.
Good luck!

FIREFOX has stopped working is the message box ... cannot access

For the past week on attempting to open FIREFOX, i get an instant message box "FIREFOX has stopped working" this is followed by a second box "Windows is checking ..etc " and that is it, just cannot access F/FOX.
I am having exactly the same issue with THUNDERBIRD.
I am a "computer igno" and do not want to lose address books/contacts etc via an "uninstall/install".
have tried "start up repair" and 'restore using last known good configuration' without success.
any advice to resolve this issue, in simple layman terms, would be appreciated ... many thanks.

cor-el ... thank you for your response. i will need to work my way through the many possible fixes within those articles.
my concern is that my problem may not be a crash" or a "hang" given that i cannot access "FIREFOX" at all .. hence the message "firefox has stopped working".
thanks again .. tomorrow will hopefully be "fix" day after a week away.

9.0.1 keeps stopping in Win7 with message "firefox has stopped working." all updates are current. Can't find an answer on boards. Help.

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