A client has given me her old CS3 discs saying there are spare users on it. I've tried to run but the wizard cant find photoshop even when I browse to the correct folder.

Could it be looking for an older version of photoshop than I have as it is looking for previous versions? I actually wanted to do a fairly lengthy trial of InDesign to see if I can get on with it and don't want to use the 30 day creative cloud trial as my broadband isn't up to it, and I will run the danger of losing work.
I tried shortcutting to disc 2 which is the InDesign disc but it wouldn't accept the serial number from the back of the box as a valid InDesign serial number. I'm assuming that its not a shortcut I can take. Can someone tell me what I'm doing wrong here, or is it a simple case of the users/license not being deactivated properly. They are currently using CS5 in site so I guess its possible that they have upgraded all users on the license, but she didnt seem to think so. I'm not certain she knows exactly whats supposed to be done, and to be honest neither do I, so help would be great! Thanks very much

Leofwinewulfhelm the Creative Suite serial numbers can only be used with the Creative Suite installers. If you invoke the separate installer for InDesign on Disc 2 then your serial number will not be accepted.
Please try installing using Disc 1 and running the installer from there. You can then choose to only install InDesign if that is what you wish.
Finally you can verify if the serial numbers for CS5 is an upgrade serial number or not by viewing the serial number under your account. Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate your serial number. If Creative Suite 5 is an upgrade then it is likely it was upgraded from Creative Suite 3. This would mean that the Creative Suite 3 license is now being utilized to allow the running of Creative Suite 5.

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Okay My Aunt has given me her old updated iPhone 5c where she has lost her password to her icloud account and doesnt know her sercurity questions to reset it is there anyway to bypass this with the iOS 8.1.3

Okay My Aunt has given me her old updated iPhone 5c where she has lost her password to her icloud account and doesnt know her sercurity questions to reset it is there anyway to bypass this with the iOS 8.1.3

You cannot bypass this security measure. You need to recover your AppleID from appleID.apple.com
If you can't send the password recovery to a secondary email, contact Apple Support.

My partner has given me her old iPhone 3GS

My partner has given me her old iPhone 3GS having paid off the remainder of her 2yr contract with ‘T-Mobile’. I want to use a “PAYG” SIM from another Carrier so prior to installing this SIM, I backed-up the iPhone to my PC (with the original ‘dead’ T-Mobile SIM still fitted). I then took out this SIM card and did a Restore to original Factory settings via ‘iTunes’. When I look at the ‘Settings/General/About’, the “Carrier” still shows ‘EE 13.2’ (which is “T-Mobile” still!). If I now fit the other Carrier’s “PAYG” SIM card in the iPhone, will it ‘overwrite’ the T-Mobile Carrier with its own Carrier?
Cheers,
Keith

Thanks for that prompt response wjosten - unfortunately my partner was a bit naive when she paid off the contract and did not ask for the iphone to be unlocked (and they never suggested it); now, having taken the money from her (£202!), they refuse to issue an "unlocking PIN" (whatever that is) because she is no longer with T-Mobile! How can these Companies get away with this sort of behaviour and can we do anything about it? At this stage, it looks like we've ended up with a £202 paperweight.
Keith

I downloaded premier- but now I cant find it in my apps- I uninstalled the old trial version, where

I downloaded premier- but now I cant find it in my apps- I uninstalled the old trial version, where is the new version I just downloaded?

Doing a factory reset will delete your Firefox install. Even if you move the app to the sdcard.

TS3899 I have an iPhone 5 and it shows on the Mail Icon that I have over 3,000 emails to read but the number continues to increase even when I have read the email. I thought once you have read an email it drops off the count of "new emails"

I have an iPhone 5 and it shows on the Mail Icon that I have over 3,000 emails to read but the number continues to increase even when I have read the email. I thought once you have read an email it drops off the count of "new emails"

The received emails should show in two locations:
1. In the All Inboxes tab of Mail.
2. The Inbox for each mail account,
If your emails are not showing in these locations try quitting the mail app and then reset your iPhone.
Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it wiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal.
To reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

My airport express never connects to the internet only flashes amber even when it's in the same room with the modem.

My airport express only flashes amber even when it's in the same room with the modem.
I want to set it up as a wi-Fi extender.

Your AirPort Express can only extend a wireless network provided by another Apple router if you want the network connection between them to be wireless.
What is the make & model of the wireless device that you are trying to extend with your Express?

When using library artworks created in Illustrator in Photoshop the 'placed' versions don't update in Photoshop even when they update in the library

I'm using a Mac and working in Illustrator and Photoshop. Here's my problem:
I would like to be able to add button designs created in Illustrator to my libraries for access in Photoshop. Pretty straightforward - just add the button to the library and then it appears in my library in Photoshop to be dragged and dropped into the file. I would assume that once you drop an item from the library into the page in Photoshop it would remain linked to the library instance but it doesn't seem to which is frustrating. So if I make changes to the original button in Illustrator Adobe then updates the library, but not all the placed instances on the Photoshop page/file. Am I missing something? If not that it is something that should be added.
Any help would be greatly appreciated.

Well, I think I found a workaround, although its ugly and not condusive to a nice workflow :-/
The "Inside Aperture" web page had a blog post describing what I said above, about using Aperture previews as referenced originals in iPhoto: http://www.oreillynet.com/digitalmedia/blog/2007/08/referencedaperture_previewsi.html
And in the comments below, I found this:
+"This works great indeed. I noticed something annoying using this method though.+
+If you edit a picture in Aperture and then open iPhoto which has already the referenced Aperture picture, the iPhoto thumbnail will not update itself automatically...+
+The easiest way to check this is to do a major adjustment in Aperture (i.e. From Color to B&W) and see that the thumbnail has not updated in iPhoto. So far I found two ways of fixing this but it is not really efficient...+
+1 - Rebuild the iPhoto library (long & painful depending on its size)+
+2 - Do an adjustment directly in iPhoto, apply it then revert to the original.+
+With the second option, the thumbnail gets regenerated."+
The bad part of this is then everytime you make an adjustment in an Aperture version and updagte the preview, you now have to go into iPhoto, find that photo, and make a change to it, revert to iPhoto original, (which is now the changed Aperture referenced preview), and the thumbnail gets regenerated. Ugly, and not very automatable .
I am going to try and start an email thread w/ the author of that blog post ot see whether he's found anything eise out.

Suddenly hundreds of "sent" messages disappeared. Folder is empty, but 'properties' says there are 679 messages. So not deleted I guess. But where are they?

The only thing I changed before this happened was the 'retention' policy in my account settings with respect to retaining/deleting messages on the server. I had that set at 'never delete' while I was away for a week, but changed it to delete after 7 days on my return today. All sent messages then disappeared on the server, and I discovered later to my surprise in my computer as well. Next to the "Sent" folder in the computer there's now a small square that's filled in darkly. I don't know if the square was there before, but I'm pretty sure it wasn't dark if it was there at all. I really need those 'sent' messages - at least the most recent ones. Does anyone have any idea what's going on? Also - I could do a 'system restore', but have the feeling that won't affect my Thunderbird account at all. Is that right?

I suspect your account is an IMAP account. With IMAP all mail is managed on the server. If you delete a message in Thunderbird it is removed on the server as well, and vice versa.
So I think what happened is what's described in the article in the
'It's just doing what you told it to do' section.
More details in this article.
http://kb.mozillazine.org/Message_aging
If you want to avoid messages being deleted set the retention policy to 'never delete'.
I don't think I understand what 'a small square that's filled in darkly' is.
A system restore won't do you any good as the Thunderbird profile isn't covered.
Miscellaneous.msf won't help. Msf files are index files, and do not contain any messages.
Your best bet is to restore a backup of your profile.

HT1212 An elderly friend has given me her iPad to"fix". She has entered passcode incorrectly too many times (I now have the correct passcode). The ipad is now disabled,has never been connected to a computer . Can it be opened without loosing what is on

An elderly friend has given me her iPad to"fix". She has entered passcode incorrectly too many times (I now have the correct passcode). The ipad is now disabled,has never been connected to a computer . Can it be opened without loosing what is on it?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

Please can anyone help? My brother has given me his old 1st generation iPod and, while I love some of the music on it, some of it is awful!! How do I delete individual songs without having to reset and lose everything?? There must be an easy answer.

Please can anyone help? My brother has given me his old iPod 1st Gen 30GB. It has loads of music on it that I love and don't want to lose however there is quite a bit of stuff that I really don't want. How can I remove the songs I don't like without having to reset the iPod and lose the songs I do like. I'm sure there's an easy answer but I just can't figure it out!!

Hi there, there doen't seem to be any option to "select songs and videos" so this hasn't helped I'm afraid. I guess I'll just have to accept the fact that I'm going to have to reset and lose the lot.

HT4623 My sister has given me an old iPod touch 2 I think it is and after resetting the account info to mine the content was wiped and can not load any games now as it runs 3.1.3 and there all saying they need iOS 5 how can I update it to this

My sister has given me an old iPod touch 2 I think it is and after resetting the account info to mine the content was wiped and can not load any games now as it runs 3.1.3 and there all saying they need iOS 5 how can I update it to this

I suspect you have the original, 1G iPod touch. Those can only go as high as iOS 3.1.3,
If y ohave a 2G those can go as high as 4.2.1
Identifying iPod models
To update
The Settings>General>Software Update comes with iOS 5 and later.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
iOS: How to update your iPhone, iPad, or iPod touch
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later.
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Vintapps 3.1.3 - paid app.
Apple Club - filter apps by iOS version.

My wife has gave me her old ipad what would be the best way to set up her new ipad and to have my own ID?

My wife has gave me her old ipad what would be the best way to set up her new ipad and to have my own ID?

Backup the old iPad first, either to itunes or iCloud.
Once that is done, setup the new iPad from the backup. Choose the Restore from Backup option when setting up the new iPad.
iOS: How to back up / Restore
http://support.apple.com/kb/ht1766
When that is done, wipe the old iPad clean and set up as new.
Settings->General->Reset->Erase all Content and Settings
You can create a new Apple Id when you set up the iPad again.

My ipod has broken. a friend has given me her ipod. but how do i get to use as mine. i can erase her songs and i have mine all on my pc in itunes. help me please friends

my ipod has broken. a friend has given me her ipod. but how do i get to use as mine. i can erase her songs and i have mine all on my pc in itunes. help me please friends??

It appears that something happened to yur computer/iTunes files. It happens sometimes. To recovery:
- Import the old music into the current iTunes library
- Make sure all the apps are also in the library
- If in the USA and therplaces where iCloud has benn released you can redownload most iTunes puchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- You can always redownload apps at no additional cost as long as you are singned into the same iTunes account the originally purchased them.
- After all the suff in in the iTunes library, make a backup of the iPod by connecting the iPod to the computer and right clicking on the iPOd under Devices in iTunes.
- Restore the iPod from backup and restore as necessary.

A family member has given me her iPhone. How do I delete her Apple ID and replace it with my own

A family member has given me her iPhone. How do I delete her Apple ID and replace it with my own ?

Any Apps that have been downloaded with her Apple ID will remain Tied to that ID...
You should consider doing a Restore as New and start over with your ID...
Connect the Device to the iTunes library on your Computer, click on the Device tab that appears in iTunes and click Restore.
http://support.apple.com/kb/HT1414

Client has given me 4:3 and 16:9

Hi,
A client has given me a stack of clips in 4:3 and 16:9. They are .MOD files which are easily converted to Quicktime but what do I do re: editing? Can I edit the clips as they are then output in the same ratio? I have not come across this before because most clients shoot 4:3 on their miniDv cameras (they are home vids). Any advice would be greatly appreciated before I try to begin this project!
Thankyou!

Hi GillFox
You don't say whether the client wants the final output as 4:3 or 16:9. But in either case, there are two options. Your can change the apect ratio of the "wrong" file so that it's correct and fills the screen, or you can allow the "wrong" file to live as it is, showing as letterbox with black bars top and bottom in the case of 16:9 in a 4:3 screen, or as pillar box with black bars down the sides if it's 4:3 in a 16:9 screen.
Create your project using the setup you want it to be, 4:3 or 16:9. Make sure the first shot you put in is the correct aspect ratio for the sequence, to stop FCP asking you if you want to alter the setup. When you're ready, add a wrong AR clip to the timeline. If you are happy with the letterbox or pillar box arrangement, that's it. You don't have to do anything more.
Otherwise, double click the clip in the timeline to put it into the Canvas. Click the Motion tab above the Canvas, and increase the scale setting so that the image fills the screen. Somewhere between 133 and 140 should do it.
If the main action is then in the wrong place in the frame you can adjust position using the Center control in the Motion tab. You'll get a quality hit on the wrong AR material, but that's the price you pay.
There's actually a third way that's the simplest of all, but although it fills the screen it stretches the "wrong" picture either horizontally or vertically to fit, so that 4:3 into 16:9 is stretched left-right and people look short and fat, or 16:9 into 4:3 stretches the pictures up-down which makes them look tall and thin. They might object less to the latter! To do this toggle the tick in the Anamorphic column of the bin to match the project's setting. This method is definitely not recommended.
Hope this helps.
Ian

A client has given me her old CS3 discs saying there are spare users on it. I've tried to run but the wizard cant find photoshop even when I browse to the correct folder.

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