A client has sent me an indesign file I cannot open. She says she has updated to Indesign CC 2014. I am a CC member and fully updated my own software but cannot open the file she has sent me, not even if she saves as an IDML, how do I resolve the problem?

A client has sent me an indesign file I cannot open. She says she has updated to Indesign CC 2014. I am a CC member and fully updated my own software but cannot open the file she has sent me, not even if she saves as an IDML, how do I resolve the problem?

There are a few things to try.
First, if this file came to you vial email attachment, it could have been corrupted. Ask her to zip the file and send it again. That sometimes helps.
I suppose there's a chance that the file is already zipped, so see if that's the case and unzip it if so.
If the file name doesn't end with .indd, add it and see if that helps.
If you are double-clicking, try File>Open from within InDesign.
Last (and I know this sounds like a joke, but I've seen it many times), sometimes people attach a Mac Alias or Windows Shortcut instead of the actual file. What is the file size? If it's really small, that might be the reason.
Also, no offense intended if some of this sounds like stuff you have already tried. I don't know what you know, so I'm just spit-balling.

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