A Complaint to the Customer Relationship Unit and the Think Service Centre

Dear Sir/Madam,
I'm a customer of the X60 notebook product. Yesterday (Jan 20) and today (Jan 21) I've been visiting twice the Think Service Centre in Quarry Bay in the hope of repairing a defective part on the casing.
The result has been that I was told that "the engineers" has talked with Ms Maggie xxxxx of the Customer Relationship Unit and they finally turned down my request, giving me the reason that the damage is due to ''improper use'' of the product. I was unsatisfied about the incomplete explanation and further chase Ms Maggie xxxxx, on a phone conversation, to answer why they are so sure i've been ''improperly using'' my laptop, but I was answered that I "might have exerted too much force to open the cover". I asked her to confirm whether she meant that "opening the laptop cover" is an "improper use" but she refused to answer me.
Thus, seeing that she refused all my requests for an explanation, I asked to talk to her supervisor to solve my issue, but she refused once again, insisting that it is the company's "internal policy" not to allow any customers to talk to the supervisors! I thus have no idea but can only assume she being the only person (or maybe together with the Think Service Centre, the support section, because Ms xxxxx claimed that such decision has been made by both parties in the telephone conversation) would take the whole responsibility for the Lenovo Corporation's opinion that my laptop is damaged due to "improper use" (but still without any explanation given at all).
I'm yet to see any proper answer from the Lenovo Corporation to the following:
1. Can you give me a proper explanation why the defect happening on my laptop cannot benefit from the warranty service?
2. Can I assume the decision that Maggie xxxxx's making is the same opinion that Lenovo is making as well?
3. Is it really the company's "internal policy" not to allow any customers to talk to the supervisors? If so, I doubt whether the company is trying her best to protect the rights of the customers should they need help while some staffs just cannot help.
Thanks.
Best Regards,
Kenny Yu.
(serial #: LV xxxxx)
Moderator Note; Full name of Lenovo employee edited in order that the post conforms to forum rules.
Moderator Note; s/n edited for members own protection 
Message Edited by andyP on 01-21-2009 09:35 PM

Just wanted to let you guys know that I still haven't received my MP3 player... Creative has had the MP3 player for 73 days now and they still haven't sent it back. Since last time I wrote here I got an e-mail from Creative saying they got the MP3 player on the 5th of the November and that somehow the status wasn't updated. Well, it's been 73 days now, care to send it away? I sent them and e-mail yesterday where I wrote that they could just send me the cash for it or a new MP3 player.
If I don't receive my MP3 player in a near future I will contact "Allm?nna Reklamations N?mnden" (a Swedish "Consumerist"-like government sponsored organization that deals with people vs company legal cases).
Again, I strongly advise everyone to not buy any more Creative products. Once they break you won't get the help you need.

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    0x10706afff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x10712e000 -   
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    0x1122eeff7  com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x1122fe000 -   
    0x112306ff7  com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
    0x11230e000 -   
    0x112375ff7  com.apple.CoreUtils (2.0 - 200.34.4) <E53B97FE-E067-33F6-A9C1-D4EC2A20FB9F> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
    0x1123a7000 -   
    0x112406fff  com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x11244a000 -   
    0x112474ff7  libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
    0x112484000 -   
    0x1124eafff  com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x11254f000 -   
    0x11259cfff  com.apple.AppleVAFramework (5.0.27 - 5.0.27) <608D91BD-9D88-3FAB-9A06-24C1DAEA092D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    0x1125ae000 -   
    0x1125b8ff7  com.apple.AppSandbox (3.0 - 1) <9F27DC25-C566-3AEF-92D3-DCFE7836916D> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
    0x1125c8000 -   
    0x1125f2ff7  libsandbox.1.dylib (278.11.1) <D98EE9E5-BEB9-3396-924B-9CD100E81C41> /usr/lib/libsandbox.1.dylib
    0x112600000 -   
    0x112613ff7  com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
    0x11262c000 -   
    0x11262efff  com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
    0x112637000 -   
    0x11263ffff  libMatch.1.dylib (19) <021293AB-407D-309A-87F5-8E782F46753E> /usr/lib/libMatch.1.dylib
    0x112647000 -   
    0x11264bfff  com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x112656000 -   
    0x112659fff  com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x112665000 -   
    0x112677fff  com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x112698000 -   
    0x1126b0ff7  com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x1126c9000 -   
    0x1126caff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x1126cf000 -   
    0x1126d1ff7  com.apple.securityhi (9.0 - 55005) <18C42525-688C-3D47-B9C9-1E0F8F58FA64> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x1126dd000 -   
    0x112765ff7  com.apple.CorePDF (4.0 - 4) <92D15ED1-D2E1-3ECB-93FF-428

    Hi,  this morning on my Mac mini, Finder didn't start and this message appeared on the Desktop:
    Finder quit unexpectedly while using the DesktopServicePriv plug-in
    and the following problem details and system configuration -
    Process:    
    Finder [258]
    Path:       
    /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
    Identifier: 
    Finder
    Version:    
    10.9.4 (10.9.4)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [243]
    Responsible:
    Finder [258]
    User ID:    
    501
    PlugIn Path:  
    /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Deskt opServicesPriv
    PlugIn Identifier: com.apple.desktopservices
    PlugIn Version:
    1.8.3 (1.8.3)
    Date/Time:  
    2014-10-21 08:38:03.483 -0400
    OS Version: 
    Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  8F3DE107-0825-931D-E5D1-A1EB822E4735
    Crashed Thread:  3  Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
    Exception Type:  EXC_BAD_ACCESS (Code Signature Invalid)
    Exception Codes: 0x0000000000000032, 0x0000000106be90bc
    kernel messages:
    VM Regions Near 0x106be90bc:
    Kernel Alloc Once 
    0000000106bc6000-0000000106bc7000 [
    4K] rw-/rwx SM=PRV 
    --> __TEXT            
    0000000106bc7000-0000000106cf8000 [ 1220K] r-x/rwx SM=COW  /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    __DATA            
    0000000106cf8000-0000000106d01000 [   36K] rw-/rwx SM=PRV  /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib  
    0x000000010cd09a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib  
    0x000000010cd08d18 mach_msg + 64
    2   com.apple.CoreServices.CarbonCore    0x000000010cf71e15 f2d_register_rpc + 325
    3   com.apple.CoreServices.CarbonCore    0x000000010cf71bb0 register_with_server + 869
    4   com.apple.CoreServices.CarbonCore    0x000000010cf7169c FSEventStreamStart + 260
    5   com.apple.desktopservices
    0x0000000106bd619b CreateFSEventStreamForPath(__CFString const*, void (*)(__FSEventStream const*, void*, unsigned long, void*, unsigned int const*, unsigned long long const*), __CFArray const*) + 151
    6   com.apple.desktopservices
    0x0000000106bd5fd5 TBusyFolders::StartObservingDirectory(TUString const&, bool) + 203
    7   com.apple.desktopservices
    0x0000000106bd5e40 TSystemNotificationTask::TSystemNotificationTask() + 242
    8   com.apple.desktopservices
    0x0000000106bd5b1b TSystemNotificationTask::MakeSystemNotificationTask() + 63
    9   com.apple.desktopservices
    0x0000000106bc9608 NodeContextOpen + 42
    10  com.apple.finder        
    0x00000001065c88c3 0x1065c0000 + 35011
    11  com.apple.finder        
    0x00000001065c683c 0x1065c0000 + 26684
    12  com.apple.finder        
    0x00000001065c671d 0x1065c0000 + 26397
    13  libdyld.dylib           
    0x000000010cb615fd start + 1
    Thread 1:
    0   libsystem_kernel.dylib  
    0x000000010cd0de6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x000000010ce23f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib 
    0x000000010ce26fb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib  
    0x000000010cd0e662 kevent64 + 10
    1   libdispatch.dylib       
    0x000000010cb28421 _dispatch_mgr_invoke + 239
    2   libdispatch.dylib       
    0x000000010cb28136 _dispatch_mgr_thread + 52
    Thread 3 Crashed:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
    0   com.apple.desktopservices
    0x0000000106be90bc TPropertyReference::AsSInt32(int&) const + 0
    1   com.apple.desktopservices
    0x0000000106bd6e21 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 1017
    2   com.apple.desktopservices
    0x0000000106bd6961 ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke_2 + 84
    3   com.apple.desktopservices
    0x0000000106bd68b1 ExceptionSafeBlock(void () block_pointer) + 12
    4   com.apple.desktopservices
    0x0000000106bd689f ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke + 91
    5   libdispatch.dylib       
    0x000000010cb291bb _dispatch_call_block_and_release + 12
    6   libdispatch.dylib       
    0x000000010cb2628d _dispatch_client_callout + 8
    7   libdispatch.dylib       
    0x000000010cb28673 _dispatch_queue_drain + 451
    8   libdispatch.dylib       
    0x000000010cb299c1 _dispatch_queue_invoke + 110
    9   libdispatch.dylib       
    0x000000010cb27f87 _dispatch_root_queue_drain + 75
    10  libdispatch.dylib       
    0x000000010cb29177 _dispatch_worker_thread2 + 40
    11  libsystem_pthread.dylib 
    0x000000010ce23ef8 _pthread_wqthread + 314
    12  libsystem_pthread.dylib 
    0x000000010ce26fb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib  
    0x000000010cd0de6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x000000010ce23f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib 
    0x000000010ce26fb9 start_wqthread + 13
    Thread 3 crashed with X86 Thread State (64-bit):
      rax: 0x0000000106bd6e11  rbx: 0x0000000115bccd58  rcx: 0x0000000115bccd58  rdx: 0x0000000000000001
      rdi: 0x00006080000a5248  rsi: 0x0000000115bcccc4  rbp: 0x0000000115bccce0  rsp: 0x0000000115bccca8
       r8: 0x0000000000000001   r9: 0x0000000000000000  r10: 0x0000000115bccd88  r11: 0x0000000000000246
      r12: 0x0000000106d002a0  r13: 0x0000000000000000  r14: 0x0000000000000001  r15: 0x0000000115bccd58
      rip: 0x0000000106be90bc  rfl: 0x0000000000010206  cr2: 0x0000000106be90bc
    Logical CPU:
    1
    Error Code: 
    0x00000014
    Trap Number:
    14
    Binary Images:
    0x1065c0000 -   
    0x106a8eff9  com.apple.finder (10.9.4 - 10.9.4) <1CEEB00A-B22D-34DA-ABDB-EC5419F308A4> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
    0x106bc7000 -   
    0x106cf7ff7  com.apple.desktopservices (1.8.3 - 1.8.3) <225BEC20-F8E0-3F22-9560-890A1A5B9050> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x106d7b000 -   
    0x106ddeffb  com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x106e1d000 -   
    0x106e58fff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x106e71000 -   
    0x106e76fff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x106e86000 -   
    0x106ef2fff  com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x106f2c000 -   
    0x106f58ff7  com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
    0x106f86000 -   
    0x10706afff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x10712e000 -   
    0x107179fff  com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    0x1071c1000 -   
    0x10735dff3  com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x107435000 -   
    0x107443fff  com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x10744e000 -   
    0x107512ff7  com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x10759a000 -   
    0x1075ebfff  com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x10762d000 -   
    0x1077e5ffb  libicucore.A.dylib (511.34) <616A65D6-3F20-3EAB-8CA8-273AD890261C> /usr/lib/libicucore.A.dylib
    0x10788b000 -   
    0x107892fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x10789c000 -   
    0x107afdfff  com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x107d49000 -   
    0x107e1afff  com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x107ed1000 -   
    0x10815afff  com.apple.CommerceKit (1.2.0 - 232.11) <976C534B-C0F3-3C01-AB3D-E81B2EE9ADB1> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
    0x1081f8000 -   
    0x10824aff7  com.apple.Suggestions (3.0 - 137.1) <B7E5B685-C6A4-35DB-BA0A-8DBA2BF4ADF6> /System/Library/PrivateFrameworks/Suggestions.framework/Versions/A/Suggestions
    0x108294000 -   
    0x1083e8ff3  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x108482000 -   
    0x108553ff1  com.apple.DiskImagesFramework (10.9 - 371.1) <D85430A6-1410-3B5F-9D11-17E2440B786E> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
    0x1085b5000 -   
    0x1085b6ff7  libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
    0x1085be000 -   
    0x108649fff  libCoreStorage.dylib (380) <DE9B3F8C-045C-3010-9A25-C8CD72F1066B> /usr/lib/libCoreStorage.dylib
    0x108675000 -   
    0x1086bbfff  com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
    0x1086e3000 -   
    0x1086edff7  libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
    0x1086fb000 -   
    0x10873cfff  com.apple.PerformanceAnalysis (1.47 - 47) <7B73DFF4-75DB-3403-80D2-0F3FE48764C3> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
    0x108f93000 -   
    0x108fc1ff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x108ff5000 -   
    0x108ff8fff  com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
    0x108fff000 -   
    0x10900bfff  com.apple.Collaboration (71 - 71) <0CD617F3-354C-3FEF-A966-C2553B7662EE> /System/Library/Frameworks/Collaboration.framework/Versions/A/Collaboration
    0x109020000 -   
    0x10927aff9  com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x1093c7000 -   
    0x1093c7fff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x1093cd000 -   
    0x109677ff5  com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x1097d0000 -   
    0x1097ddfff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
    0x1097f0000 -   
    0x109aeefff  com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x109d30000 -   
    0x109eddf27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
    0x109f00000 -   
    0x109f52fff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
    0x109fb4000 -   
    0x109fb5ff7  libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
    0x109fc1000 -   
    0x10a083ff5  com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x10a0f2000 -   
    0x10a28dff8  com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x10a39a000 -   
    0x10a39afff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x10a3a1000 -   
    0x10af17ff7  com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x10b6a0000 -   
    0x10b885fff  com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x10b9fc000 -   
    0x10bb02ff7  com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x10bb71000 -   
    0x10bb71fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x10bb78000 -   
    0x10bbebfff  com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x10bc2e000 -   
    0x10c54e32b  com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x10c67f000 -   
    0x10c68ffff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
    0x10c69c000 -   
    0x10c6b5ff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
    0x10c6cf000 -   
    0x10c6daff7  com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x10c6e7000 -   
    0x10c717fff  com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
    0x10c744000 -   
    0x10c7b3ff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x10c7e5000 -   
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  • CS6 problem. When I open the Mask panel, it takes up the entire screen width and the Looks controls disappear, Also, there is a new panel below the Mask panel that seems to have no purpose that I can find. The documentation says "Mask and Look panels - Th

    CS6 problem. When I open the Mask panel, it takes up the entire screen width and the Looks controls disappear, Also, there is a new panel below the Mask panel that seems to have no purpose that I can find. The documentation says "Mask and Look panels - The Mask panel is now placed next to the Look panel. WIth the masking and grading tools placed side-by-side, you can now work faster on the mask workflow." Is there a way to move, hide, or otherwise manipulate the panels for a custom layout? All the examples I can find on the Web show the Looks panel to the left of the Mask panel where the controls are available.

    Ok, here is what I have so far. Appdelete the iWork and reinstalled. Pages and Number work, but not Keynote.
    Now, I downloaded a couple apps that I need, and no matter what I did, the spinning ball came up and the download stopped till it unlocked itself. It is really frustrating because the download was not completed and whatever came through would not mount. Could this issue be the internet connection? Permission fix showed a lot of Airport issues. I will try to run permissions fix again.

  • The book who I selected doesn't move to the right in CheckedListBox and the reason is that I can't make an return.his code is good just for first user who I selected

    Imprumut = loan
    I have 6 tables: 
    I have one combobox(from where I select utilizatori(users)) and 2 CheckedListBox(Between first box and second box I have 2 buttons:imprumuta(loan) and restituie(return))
    This c# code works just for first user: Utilizator, but something's not good. When I add new utilizator(user) and select it,  the loan will be add in my SQL DataBase, but... the book who I selected doesn't move to the right in CheckedListBox and the reason
    is that I can't make an return
    using System;
    using System.Collections.Generic;
    using System.ComponentModel;
    using System.Data;
    using System.Drawing;
    using System.Linq;
    using System.Text;
    using System.Threading.Tasks;
    using System.Windows.Forms;
    using MySql.Data.MySqlClient;
    namespace proiect
        public partial class Imprumut : Form
            MySqlConnection con = new MySqlConnection("DataSource=localhost;UserID=root;database=biblio1");
            //stabilim conexiunea
            MySqlCommand comUser;//interogarea pe baza careia umplem comboBox
            MySqlDataAdapter adaptu;
            DataTable userT = new DataTable();
            MySqlCommand cmdCarti;//interogarea pe baza careia umplem checkListBox
            MySqlDataAdapter adaptCarti;
            DataTable CartiTabel = new DataTable();
            MySqlCommand cmdCartiImprumutate;//interogarea pe baza careia umplem checkListBox
            MySqlDataAdapter adaptCartiImprumutate;
            DataTable CartiImprumutateTabel = new DataTable();
            public int UserId
                get
                    return Convert.ToInt32(user.SelectedValue.ToString());
            void Completez_Combo_User()
                try
                    comUser = new MySqlCommand("SELECT n.userid, CONCAT(n.UserName) as UserN FROM users n left join userroles us on n.userid=us.userid left join roles r on r.roleid=us.roleid WHERE r.roleid='3'",
    con);
                    adaptu = new MySqlDataAdapter(comUser);
                    adaptu.Fill(userT);
                    user.Items.Clear();
                    user.DataSource = userT;
                    //DataTable din care sunt preluate datele pentru ComboBox user
                    user.ValueMember = "UserID";
                    //Valoarea din coloana UserID nu se afiseaza in combobox
                    user.DisplayMember = "UserN";
                    //Eelementele afisate in combobox, preluate din concatenarea mai multor coloane
                catch (Exception ex)
                    MessageBox.Show(ex.Message);
            void Completez_CheckList_Carti()
                try
                    cmdCarti = new MySqlCommand("SELECT BookID, CONCAT(title, ' ', ISBN,' ',author)as date_carte FROM books WHERE NumberLeft > 0 ORDER BY BookID", con);
                    adaptCarti = new MySqlDataAdapter(cmdCarti);
                    adaptCarti.Fill(CartiTabel);
                    imp.Items.Clear();
                    //carti.DataSource=null;
                    imp.DataSource = CartiTabel;
                    //DataTable din care sunt preluate datele pentru ComboBox carte
                    imp.ValueMember = "BookID";
                    //Valoarea din coloana BookID nu se afiseaza in combobox
                    imp.DisplayMember = "date_carte";
                    //Eelementele afisate in combobox, preluate din concatenarea mai multor coloane
                catch (Exception ex)
                    MessageBox.Show(ex.Message);
                void Completez_CheckList_Cartires()
                    try
                        cmdCartiImprumutate = new MySqlCommand(string.Format("SELECT b.BookID, CONCAT(title, ' ', ISBN,' ',author) as date_carte FROM books b inner join userbooks ub on ub.bookid = b.bookid
    WHERE ub.userid = {0} ORDER BY BookID", UserId), con);
                        adaptCartiImprumutate = new MySqlDataAdapter(cmdCartiImprumutate);
                        adaptCartiImprumutate.Fill(CartiImprumutateTabel);
                        res.Items.Clear();
                        //carti.DataSource=null;
                        res.DataSource = CartiImprumutateTabel;
                        //DataTable din care sunt preluate datele pentru ComboBox carte
                        res.ValueMember = "BookID";
                        //Valoarea din coloana BookID nu se afiseaza in combobox
                        res.DisplayMember = "date_carte";
                        //Eelementele afisate in combobox, preluate din concatenarea mai multor coloane
                    catch (Exception ex)
                        MessageBox.Show(ex.Message);
            void Inregistrez_imprumut_in_BD()
                int useridu = Convert.ToInt32(user.SelectedValue.ToString()); //useridu = id book
                int bookidi;
                try
                    DateTime azi = System.DateTime.Now; //  Data imprumutului
                    DateTime atunci = termenul.Value;   //  Data restituirii
                    MySqlTransaction tranzactie = con.BeginTransaction();
                    MySqlCommand adaugImpr = new MySqlCommand("INSERT INTO bookshistory(UserID, BookID,BorrowDate) VALUES(@UserID, @BookID, CAST(@BorrowDate as datetime))", con);
                    MySqlCommand scadCarti = new MySqlCommand("UPDATE books SET numberleft=numberleft-1 WHERE bookid=@bookid", con);
                    MySqlCommand adauga_userbooks = new MySqlCommand("INSERT INTO userbooks(userId,bookID)VALUES(@userID,@bookID)", con);
                    adauga_userbooks.Transaction = tranzactie;
                    adaugImpr.Transaction = tranzactie;
                    scadCarti.Transaction = tranzactie;
                    try
                        foreach (int i in imp.CheckedIndices)
                            imp.SelectedIndex = i;
                            bookidi = Convert.ToInt32(imp.SelectedValue.ToString());
                            MessageBox.Show(bookidi.ToString());
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                            adaugImpr.Parameters.AddWithValue("@UserID", useridu);
                            adaugImpr.Parameters.AddWithValue("@BookID", bookidi);
                            adaugImpr.Parameters.AddWithValue("@BorrowDate", azi);
                            adaugImpr.ExecuteNonQuery();
                            adaugImpr.Parameters.Clear();
                            adauga_userbooks.Parameters.AddWithValue("@userID", useridu);
                            adauga_userbooks.Parameters.AddWithValue("@bookID", bookidi);
                            adauga_userbooks.ExecuteNonQuery();
                            adauga_userbooks.Parameters.Clear();
                                    //Scad numarl de carti disponibile pentru cartea imprumutat
                            scadCarti.Parameters.AddWithValue("@bookid", bookidi);
                            scadCarti.ExecuteNonQuery();
                            scadCarti.Parameters.Clear();
                        tranzactie.Commit();
                    catch (Exception ex)
                        tranzactie.Rollback();
                        string message = ex.Message;
                        if (ex.Message.ToLower().Contains("duplicate entry"))
                            message = "Una dintre carti mai exista deja";
                        MessageBox.Show(message);
                catch (Exception ex)
                    MessageBox.Show(ex.Message);
            void Inregistrez_restituire_in_BD()
                int useridu = Convert.ToInt32(user.SelectedValue.ToString()); //useridu = id book
                int bookidi;
                try
                    DateTime azi = System.DateTime.Now; //  Data imprumutului
                    DateTime atunci = termenul.Value;   //  Data restituirii
                    MySqlTransaction tranzactie = con.BeginTransaction();
                    MySqlCommand modificIstoric = new MySqlCommand("UPDATE bookshistory SET returndate = @returnDate WHERE userID = @userID AND bookID = @bookID", con);
                    MySqlCommand adaugCarti = new MySqlCommand("UPDATE books SET numberleft = numberleft + 1 WHERE bookID = @bookID", con);
                    MySqlCommand sterge_userbooks = new MySqlCommand("DELETE  FROM userbooks WHERE userID = @userID AND bookID = @bookID", con);
                    sterge_userbooks.Transaction = tranzactie;
                    modificIstoric.Transaction = tranzactie;
                    adaugCarti.Transaction = tranzactie;
                    try
                        foreach (int i in res.CheckedIndices)
                            res.SelectedIndex = i;
                            bookidi = Convert.ToInt32(res.SelectedValue.ToString());
                            MessageBox.Show(bookidi.ToString());
                            //bookidi va fi id-ul cartea bifata, pe rand din checklistBox
                            //Inregistrez in tabela imprumut
                            modificIstoric.Parameters.AddWithValue("@UserID", useridu);
                            modificIstoric.Parameters.AddWithValue("@BookID", bookidi);
                            modificIstoric.Parameters.AddWithValue("@returnDate", termenul.Value);
                            modificIstoric.ExecuteNonQuery();
                            modificIstoric.Parameters.Clear();
                            sterge_userbooks.Parameters.AddWithValue("@UserID", useridu);
                            sterge_userbooks.Parameters.AddWithValue("@BookID", bookidi);
                            sterge_userbooks.ExecuteNonQuery();
                            sterge_userbooks.Parameters.Clear();
                            //Scad numarl de carti disponibile pentru cartea imprumutat
                            //adaugCarti.Parameters.AddWithValue("@bookid", bookidi);
                            adaugCarti.Parameters.AddWithValue("@bookid", bookidi);
                            adaugCarti.ExecuteNonQuery();
                            adaugCarti.Parameters.Clear();
                        tranzactie.Commit();
                    catch (Exception ex)
                        tranzactie.Rollback();
                        MessageBox.Show(ex.Message);
                catch (Exception ex)
                    MessageBox.Show(ex.Message);
            public Imprumut()
                InitializeComponent();
                try
                    con.Open();
                catch (Exception ex)
                    MessageBox.Show(ex.Message);
                Completez_Combo_User();
                Completez_CheckList_Carti();
                Completez_CheckList_Cartires();
                //selecteaza_carti_utilizator();
                //  Initializez termenul din dateTimePicker la data de peste 15 zile fata de data sistemului
                termenul.Value = System.DateTime.Now.AddDays(15);
            private void imprumuta_Click(object sender, EventArgs e)
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                if (dr == DialogResult.Yes)
                    try
                        Inregistrez_imprumut_in_BD();
                        MessageBox.Show("Imprumutul a fost inregistrat");
                        //Dupa inregistrarea imprumutului o parte din carti nu mai sunt disponibile pentru imprumut
                        //Reincarc in CheckList cu Carti noua lista cu carti ramase dupa imprumut
                        //Pentru asta "resetez" datele din dataTable cartiT (sursa pentru carti.DataSource)
                        CartiTabel.Clear();
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                        CartiImprumutateTabel.Clear();
                        adaptCartiImprumutate.Fill(CartiImprumutateTabel);
                    catch (Exception ex)
                        MessageBox.Show(ex.Message);
                if (dr == DialogResult.No)
                    MessageBox.Show("Imprumutul NU a fost inregistrat");
                    imp.ClearSelected();
                    //deselecteaza cartea selectat
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                //    //res.Items.Clear();
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                //        imp.Items.Remove(imp.CheckedItems[0]);
            private void restituie_Click(object sender, EventArgs e)
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                DialogResult dr = r.ShowDialog();
                if (dr == DialogResult.Yes)
                    try
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                        //Reincarc in CheckList cu Carti noua lista cu carti ramase dupa imprumut
                        //Pentru asta "resetez" datele din dataTable cartiT (sursa pentru carti.DataSource)
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                        CartiImprumutateTabel.Clear();
                        adaptCartiImprumutate.Fill(CartiImprumutateTabel);
                    catch (Exception ex)
                        MessageBox.Show(ex.Message);
                if (dr == DialogResult.No)
                    MessageBox.Show("Restituirea NU a fost inregistrata");
                    res.ClearSelected();
                    //deselecteaza cartea selectat
                    foreach (int i in imp.CheckedIndices)
                        res.SetItemChecked(i, false);
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                    foreach (string str in res.CheckedItems)
                        imp.Items.Add(str);
                    while (res.CheckedItems.Count > 0)
                        res.Items.Remove(res.CheckedItems[0]);
            private void button2_Click(object sender, EventArgs e)
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                this.Close();
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            //        MessageBox.Show(ex.Message);
            //    finally
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    Hello Vincenzzo,
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    The current forum you posted to is used to discuss and ask questions about .NET Framework Base Classes (BCL) such as Collections, I/O, Regigistry, Globalization, Reflection.
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    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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