A document processed by the JRC engine cannot be opened in the C++ stack.

Question

I keep getting this error message after I deploy a Visual Studio 2010 .net web application to my server.  The application works perfectly in the development environment but it will not work on my Win 2003 32bit IIS6.0 web server.  Below is also the error logged into the windows application log file.
Event Type:     Warning
Event Source:     ASP.NET 4.0.30319.0
Event Category:     Web Event
Event ID:     1309
Date:          8/5/2011
Time:          9:38:39 AM
User:          N/A
Computer:     IM-WEB1
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 8/5/2011 9:38:39 AM
Event time (UTC): 8/5/2011 2:38:39 PM
Event ID: f247f1c1b10745cabfad5864403ef15f
Event sequence: 11
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/1922464104/Root-2-129570287010549171
    Trust level: Full
    Application Virtual Path: /
    Application Path: E:\websites\enmarkscanning\
    Machine name: IM-WEB1
Process information:
    Process ID: 8048
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
    Exception type: CrystalReportsException
    Exception message: Load report failed.
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.get_ProductLocaleID()
   at CrystalDecisions.ReportSource.CachedObjectReportSource.GetReport(RequestContext context, Boolean bAddToCacheWhenCreated)
   at CrystalDecisions.Web.CrystalReportSource.get_ReportDocument()
   at Reports_POD.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.
   at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options)
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options)
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
Request information:
    Request URL: http://scanning/Rpt_POD.aspx?ID=169663
    Request path: /Rpt_POD.aspx
    User host address: 10.69.11.3
    User: wills
    Is authenticated: True
    Authentication Type: Forms
    Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
    Thread ID: 6
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
   at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.get_ProductLocaleID()
   at CrystalDecisions.ReportSource.CachedObjectReportSource.GetReport(RequestContext context, Boolean bAddToCacheWhenCreated)
   at CrystalDecisions.Web.CrystalReportSource.get_ReportDocument()
   at Reports_POD.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Edited by: Don Williams on Aug 5, 2011 12:35 PM

Answer 1

Here is the error details in the web browser
Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80041811): Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +95
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +270
[CrystalReportsException: Load report failed.]
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +333
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.get_ProductLocaleID() +31
   CrystalDecisions.ReportSource.CachedObjectReportSource.GetReport(RequestContext context, Boolean bAddToCacheWhenCreated) +438
   CrystalDecisions.Web.CrystalReportSource.get_ReportDocument() +201
   Reports_POD.Page_Load(Object sender, EventArgs e) +54
   System.Web.UI.Control.OnLoad(EventArgs e) +91
   System.Web.UI.Control.LoadRecursive() +74
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2207
Any help is greatly appreciated.
Thanks!