A few days ago with the new Itunes update, i forgot to restart my computer and now itunes will not open. I don't feel comforable uninstalling becuase i dont have all my music saved on an external hard drive. Any advice? Help please!

I have a Toshiba Laptop and I dont know the exact model or anything, might be a windows 7...i have no clue. Every other answer is saying to uninstall then reinstall but i really dont feel safe doing that without all my songs externally saved (just incase) and now i cant even get into itunes! Any help is greatly appreciated

What error message are you getting when you try to launch iTunes? (Precise text, please.)

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    Process:    
    Safari [209]
    Path:       
    /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: 
    com.apple.Safari
    Version:    
    5.1.6 (7534.56.5)
    Build Info: 
    WebBrowser-7534056005000000~6
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [140]
    Date/Time:  
    2012-08-17 09:39:19.212 -0500
    OS Version: 
    Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    objc[209]: garbage collection is OFF
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
    *** First throw call stack:
    0   CoreFoundation                 
    0x00007fff9428ef56 __exceptionPreprocess + 198
    1   libobjc.A.dylib                
    0x00007fff904fed5e objc_exception_throw + 43
    2   CoreFoundation                 
    0x00007fff9428ed8a +[NSException raise:format:arguments:] + 106
    3   Foundation                     
    0x00007fff8f2d771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    4   AppKit                         
    0x00007fff953a4cdf -[NSMenu itemAtIndex:] + 165
    5   AppKit                         
    0x00007fff953a4e38 -[NSMenu removeItemAtIndex:] + 63
    6   Safari                         
    0x000000010cb99c2e -[AppController awakeFromNib] + 387
    7   CoreFoundation                 
    0x00007fff94285fb1 -[NSObject performSelector:] + 49
    8   CoreFoundation                 
    0x00007fff94285f32 -[NSSet makeObjectsPerformSelector:] + 274
    9   AppKit                         
    0x00007fff9538c9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    10  AppKit                         
    0x00007fff95382f73 loadNib + 322
    11  AppKit                         
    0x00007fff95382470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    12  AppKit                         
    0x00007fff9538238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    13  AppKit                         
    0x00007fff953822ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    14  AppKit                         
    0x00007fff955f306f NSApplicationMain + 398
    15  Safari                         
    0x000000010cd9c806 SafariMain + 166
    16  Safari                         
    0x000000010cb82f24 Safari + 3876
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib   
    0x00007fff97a6bce2 __pthread_kill + 10
    1   libsystem_c.dylib        
    0x00007fff963557d2 pthread_kill + 95
    2   libsystem_c.dylib        
    0x00007fff96346a7a abort + 143
    3   libc++abi.dylib          
    0x00007fff901d27bc abort_message + 214
    4   libc++abi.dylib          
    0x00007fff901cffcf default_terminate() + 28
    5   libobjc.A.dylib          
    0x00007fff904ff1b9 _objc_terminate + 94
    6   libc++abi.dylib          
    0x00007fff901d0001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib          
    0x00007fff901d005c std::terminate() + 16
    8   libc++abi.dylib          
    0x00007fff901d1152 __cxa_throw + 114
    9   libobjc.A.dylib          
    0x00007fff904fee7a objc_exception_throw + 327
    10  com.apple.CoreFoundation 
    0x00007fff9428ed8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation     
    0x00007fff8f2d771f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit         
    0x00007fff953a4cdf -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit         
    0x00007fff953a4e38 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework
    0x000000010cb99c2e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation 
    0x00007fff94285fb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation 
    0x00007fff94285f32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit         
    0x00007fff9538c9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit         
    0x00007fff95382f73 loadNib + 322
    19  com.apple.AppKit         
    0x00007fff95382470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit         
    0x00007fff9538238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit         
    0x00007fff953822ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit         
    0x00007fff955f306f NSApplicationMain + 398
    23  com.apple.Safari.framework
    0x000000010cd9c806 SafariMain + 166
    24  com.apple.Safari         
    0x000000010cb82f24 0x10cb82000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x00007fff97a6c7e6 kevent + 10
    1   libdispatch.dylib        
    0x00007fff9076578a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib        
    0x00007fff9076431a _dispatch_mgr_thread + 54
    Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
    0   libsystem_kernel.dylib   
    0x00007fff97a6c5b6 fsync + 10
    1   libsqlite3.dylib         
    0x00007fff92026e38 unixSync + 72
    2   libsqlite3.dylib         
    0x00007fff92034991 syncJournal + 705
    3   libsqlite3.dylib         
    0x00007fff92025a1e sqlite3PagerCommitPhaseOne + 1262
    4   libsqlite3.dylib         
    0x00007fff9201111e sqlite3BtreeCommitPhaseOne + 478
    5   libsqlite3.dylib         
    0x00007fff92010735 vdbeCommit + 981
    6   libsqlite3.dylib         
    0x00007fff91fd355a sqlite3VdbeHalt + 4442
    7   libsqlite3.dylib         
    0x00007fff920051a6 sqlite3VdbeExec + 51958
    8   libsqlite3.dylib         
    0x00007fff91ff7a5b sqlite3_step + 1883
    9   libsqlite3.dylib         
    0x00007fff91fbafb5 sqlite3_exec + 533
    10  com.apple.CFNetwork      
    0x00007fff925f666c __CFURLCache::PostDatabaseOpenPragmaExecute() + 48
    11  com.apple.CFNetwork      
    0x00007fff925f6542 __CFURLCache::OpenDatabase() + 196
    12  com.apple.CFNetwork      
    0x00007fff925f6040 ProcessCacheTasks(__CFURLCache*, bool) + 265
    13  com.apple.CFNetwork      
    0x00007fff925f5a72 _ZL24_CFURLCacheTimerCallbackPv + 662
    14  libdispatch.dylib        
    0x00007fff90763a86 _dispatch_call_block_and_release + 18
    15  libdispatch.dylib        
    0x00007fff907652d6 _dispatch_queue_drain + 264
    16  libdispatch.dylib        
    0x00007fff90765132 _dispatch_queue_invoke + 54
    17  libdispatch.dylib        
    0x00007fff9076492c _dispatch_worker_thread2 + 198
    18  libsystem_c.dylib        
    0x00007fff963553da _pthread_wqthread + 316
    19  libsystem_c.dylib        
    0x00007fff96356b85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib   
    0x00007fff97a6c192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff96355594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff96356b85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib   
    0x00007fff97a6ca8e pread + 10
    1   libsqlite3.dylib         
    0x00007fff91fb8ce5 unixRead + 69
    2   libsqlite3.dylib         
    0x00007fff91fda4f6 readDbPage + 102
    3   libsqlite3.dylib         
    0x00007fff91fd8c9b sqlite3PagerAcquire + 315
    4   libsqlite3.dylib         
    0x00007fff92007872 moveToChild + 146
    5   libsqlite3.dylib         
    0x00007fff92009b68 sqlite3BtreeNext + 600
    6   libsqlite3.dylib         
    0x00007fff92002909 sqlite3VdbeExec + 41561
    7   libsqlite3.dylib         
    0x00007fff91ff7a5b sqlite3_step + 1883
    8   com.apple.WebCore        
    0x000000010dc35eff WebCore::SQLiteStatement::step() + 63
    9   com.apple.WebCore        
    0x000000010dc366cc WebCore::IconDatabase::performURLImport() + 908
    10  com.apple.WebCore        
    0x000000010dc34d3b WebCore::IconDatabase::iconDatabaseSyncThread() + 475
    11  com.apple.JavaScriptCore 
    0x000000010d57811f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    12  libsystem_c.dylib        
    0x00007fff963538bf _pthread_start + 335
    13  libsystem_c.dylib        
    0x00007fff96356b75 thread_start + 13
    Thread 5:: CoreAnimation render server
    0   libsystem_kernel.dylib   
    0x00007fff97a6a67a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff97a69d71 mach_msg + 73
    2   com.apple.QuartzCore     
    0x00007fff94fb12d9 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore     
    0x00007fff94fb1219 thread_fun + 24
    4   libsystem_c.dylib        
    0x00007fff963538bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff96356b75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff6c780418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff6c780440  rsp: 0x00007fff6c780418
       r8: 0x00007fff7e6cffb8   r9: 0x00007fff6c77fea8  r10: 0x00007fff97a6bd0a  r11: 0xffffff80002da8d0
      r12: 0x00007fe41260e3d0  r13: 0x000000000000000d  r14: 0x00007fff7e6d2960  r15: 0x00007fff6c780590
      rip: 0x00007fff97a6bce2  rfl: 0x0000000000000246  cr2: 0x0000000110792000
    Logical CPU: 0
    Binary Images:
    0x10cb82000 -   
    0x10cb82fff  com.apple.Safari (5.1.6 - 7534.56.5) <C1A60C3B-9DA6-3FE7-87BA-6B09016A39A9> /Applications/Safari.app/Contents/MacOS/Safari
    0x10cb8d000 -   
    0x10d027ff7  com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
    0x10d345000 -   
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    0x10d805ff7  com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
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    0x10dc31000 -   
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      Calls made by this process:
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    ===========                   
    =======
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    ===========                   
    =======
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    This was the best I could do to finally get the report posted.
    Message was edited by: ccadkins

  • Downloaded new version of itunes and now it will not open on my Macbook

    downloaded new version of itunes and now it will not open on my Macbook

    downloaded new version of itunes and now it will not open on my Macbook

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    I said ok to updating my itunes to the latest version and now it will not open.

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • Installed Adobe dlm add-on and now Firfox will not open. I see the process starting in Task Manager but no window opens. Unistalled Firefox then re-installed but still no luck. HELP ME!

    ''Duplicate post, continue here - [https://support.mozilla.com/en-US/questions/793259]''
    I installed Adobe dlm add-on and now Firefox will not open. I see the process starting in Task Manager but no window opens. Unistalled Firefox then re-installed but still no luck. HELP ME! I do not want to use IE! I presume it has something to do with Adobe DLM as ever since then it is not working.

    I had this problem for a couple weeks as well and it was extremely frustrating considering we use firefox for all our company tasks. Here is the solution:
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    4. WAIT 30 SECONDS! Then Double-click the shortcut to try and open firefox again
    5.Repeat steps 3 and 4 until firefox finally opens (trust me, eventually it will)
    6. Once it finally opens, backup your bookmarks,
    7. Download a copy of firefox from there website
    8. Uninstall from programs menu and make sure to check the box REMOVE ALL COMPONENTS
    9. install the new copy and BOOM! it works
    If it doesn't work, you're an idiot. If you don't want to reinstall firefox, then you're out of luck. Good Luck!

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    [https://www.mozilla.org/en-US/firefox/new/ Firefox]
    [http://kb.mozillazine.org/Installation_directory Installation Folder]
    [http://kb.mozillazine.org/Profile_folder Profile Folder]
    Please note that using system restore would usually damage the Firefox installation.

  • I am on windows 7 and I upgraded to 10.0.2 and now it will not open. I have removed firefox completely and uploaded it again and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version and once again nothing.

    I am on windows 7 and I upgraded to the newest verison of firefox and now it will not open. I have removed firefox completely and uploaded it again and that did not work. I then made sure it could get through my firewall and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version hoping that would do it and once again nothing. It will not open at all. Please help - is there a live chat or a number to talk to someone at Firefox?

    I think when uninstalling you may also have to choose (tick) to delete the preferences and other personal data like the bookmarks, stored passwords etc. to erase completely. If you are installing afresh, please try right-clicking on the file and '''Run as administrator''' to install. And when uninstalling, please also make sure choose to delete all data and also manually delete any '''Mozilla''', '''Mozilla Firefox''' or '''Firefox''' from %appdata%, %localappdata% and %programfiles%. You can open a location by typing for eg. %appdata% in the '''Run''' box (Windows key + R). You may also have to check the '''VirtualStore''' folder in %localappdata%. Files in the VirtualStore can be problematic. I think a clean installation may help.
    [https://www.mozilla.org/en-US/firefox/new/ Firefox]
    [http://kb.mozillazine.org/Installation_directory Installation Folder]
    [http://kb.mozillazine.org/Profile_folder Profile Folder]
    Please note that using system restore would usually damage the Firefox installation.

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