A Long DEFERRED Decision – That Proved IMPRUDENT

Dear Thorsten,
A Long DEFERRED Decision – That Proved IMPRUDENT
I had been a NOKIA Loyalist ever since it launched its first best seller 1100. And thereafter the journey passed through 2600, N70, N72, N73, N97, E5, E6, and Lumia 800 and stopped at Lumia 820 when I felt the strong urge of faster mailing service due to my official commitments.
Meanwhile; to my Good Fortune (which unfortunately proved to be not-so-good) BlackBerry came out with BB10. Since you still are undisputed and uncrowned prince of flawless mailing system, I without giving second thought decided to Cross-the-Floor and join the Band Wagon of BlackBerry. Although I liked Z10 & Q10 in the first glance and after having a feel of them, the price-tag did not let me take the immediate plunge and hence I waited for Q5. And this proved to be the Biggest Mistake-Of-The-Recent-Times Of My Life.
Because to keep the price low, you have drastically compromised with the quality as Q5 which is atleast 90% inferior to Q10.
The major problems I have been facing with Q5 are:-
1.    The OBSTINATE touch – One needs to literally RUB The Screen To Get It Unlocked
2.    Cumbersome Configuring Process Of Mail – Although I have configured my mails on the same, it keeps throwing messages to reconfigure it time-n-again for no valid reasons.
3.    Fragile SIM & MMC Compartment – The cover keeps opening on its own without applying any pressure or effort, which may lead to breakage – example of poor designing.
4.    Drastically Slow – Inspite of having a Good Processor, the Video Streaming and Downloading is very very slow.
5.    Silent Profile Is Too Silent – When the phone is kept on the Vibrate Only Mode it becomes almost dead as one cannot get to feel the vibration when in the pocket.
In a nutshell all I can see that You Have Reduced The ‘PIZZA’ To ‘CHAPATI’ In Order To Bring Down The Cost.
I am not sure what to do now as I am in Catch 22 situation – I am into BBian era but only as good as belonging to Barbarian Age.
And before I forget - even after using it for over a fortnight, I am not able to configure BBM because every time it throws a message "TEMPORARY SERVER ERROR" (which in fact is PERPETUAL) . Extremely sorry state of affairs at my end - what to do?
Best regards.
Yours sincerely,
Rajneesh Batra
To,
Mr. Thorsten Heins
CEO
Research In Motion

rajneeshbatra wrote:
Just one thing I am not able to comprehend is that why didn't you for a second give a thought to my hardship that there might be some genuine problem with my particular handset and hence kept defending the orgn. And if by doing so you wish to establish that BlackBerry is a 0 defect company,
I have no idea what you're speaking of: I have never said that BlackBerry was anything of a "0 defect company", as a matter of fact if you knew me, you would know that I often make critical oberservations of the company, it's products and services.
You're imagining things I've never stated. You have a vivid imagination. Becasue you and disagree on your specific comments doesn't mean I defend BlackBerry on everything.
rajneeshbatra wrote:
I wish you knew Hindi otherwise had recited a beautiful two liner which perfectly fits you.
Try me.
I might have a two worder that perfectly fits you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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A Long DEFERRED Decision – That Proved IMPRUDENT

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