A low-level exception occured in: Importer RED (Importer)

Help please!!! I am working on a Film project and I can no longer see my RED footage. The software updated to 6.0.5 and all of a sudden all my RED files say MEDIA PENDING. Then in the bottom right hand corner there is a red dot with a white X on it. When I click on it, the error log pops up and says A low-level exception occured in: Importer RED (Importer) and says it quite a few times. What to do????

As well as the answering the general questions here http://forums.adobe.com/message/4200840 please provide DETAILS of your computer hardware
Especially the amount of RAM and number and distribution of hard drives and your brand/model graphics adapter and driver version
For instance... my computer
Asus P6 SE motherboard with Intel i7 930 CPU
12Gig Ram and nVidia GTX 285 to use Cusa/MPE
My 3 hard drives for video editing are configured as...
1 - 320Gig Boot for Win7 64bit Pro and ALL program installs (2)
2 - 320Gig data for Win7 paging swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folders and files
3 - 1Terabyte data for all video files... input & output files (1)
(1) for faster input/output with 4 drives
- use drive 3 for all source files
- use drive 4 for all output files
(2) only 60Gig used, for Win7 & CS5 MC & MS Office & other smaller programs
Search Microsoft to find out how to redirect your Windows paging swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
I can't help with your error (have never had that) but posting hardware details MAY help lead to a solution
Also, if you are editing HiDef footage, your i3 is VERY underpowered... you need an i7 for "smooth" HD editing... plus, of course, enough hard drives to spread the workload (minimum 2 - or 3 like I have)

Similar Messages

  • A low-level exception occurred in: importMPEG (importer). what i this?

    Hi everybody,
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    any one knows what is the problem?
    I thought was a problem with my external SSD thunderbolt  hard drive so I have imported all the project in the internal hard disk, but the problem still.
    the Mac is brand new! I'm working with mov. h264 footeage from my nikon D800. never had this problem before!
    thanks
    maurizio

    Hi Joseph,
    Try signing out of Creative Cloud. Restart Premiere Pro. Sign back in.
    Thanks,
    Kevin

  • A low level exception occured in: Importer MPEG (Importer)

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    8 GB RAM
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    OSX Lion 10.7.5
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    I'm having the same issue here.
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    Some Specs:
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    As well as the answering the general questions here http://forums.adobe.com/message/4200840 please provide DETAILS of your computer hardware
    Especially the amount of RAM and number and distribution of hard drives and your brand/model graphics adapter and driver version
    For instance... my computer
    Asus P6 SE motherboard with Intel i7 930 CPU
    12Gig Ram and nVidia GTX 285 to use Cusa/MPE
    My 3 hard drives for video editing are configured as...
    1 - 320Gig Boot for Win7 64bit Pro and ALL program installs (2)
    2 - 320Gig data for Win7 paging swap file and video project files
    When I create a project on #2 drive, the various work files follow,
    so my boot drive is not used for the media cache folders and files
    3 - 1Terabyte data for all video files... input & output files (1)
    (1) for faster input/output with 4 drives
    - use drive 3 for all source files
    - use drive 4 for all output files
    (2) only 60Gig used, for Win7 & CS5 MC & MS Office & other smaller programs
    Search Microsoft to find out how to redirect your Windows paging swap file
    http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
    I can't help with your error (have never had that) but posting hardware details MAY help lead to a solution
    Also, if you are editing HiDef footage, your i3 is VERY underpowered... you need an i7 for "smooth" HD editing... plus, of course, enough hard drives to spread the workload (minimum 2 - or 3 like I have)

  • A low-level exception occurred in: ImporterFastMPEG (Importer)

    Hi Guys,
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    TS files are typically from broadcast television, which you aren't legally allowed to edit anyway, so...

  • A low-level exception occurred in: ImporterMPEG (Importer) on Windows Adobe Premere CC 2014

    A low-level exception occurred in: ImporterMPEG (Importer) on Windows Adobe Premere CC 2014 Happens a lot. How do I fix this? Thanks

    Hi Joseph,
    Try signing out of Creative Cloud. Restart Premiere Pro. Sign back in.
    Thanks,
    Kevin

  • [A low-level exception occurred in: ImporterMPEG(Importer)]

    【スペック】
    ・macbook pro
    ・モデル 13インチ　Late 2011
    ・OS 10.9.4
    ・2.4GHz Core i5
    ・メモリー 8GB
    ・SSD（256GB）
    【症状】
    Premier pro CC（2014）で編集を続けていると
    だんだん動作が重くなり…
    やがて、タイムラインで素材にマウスを持っていっても
    プログラムモニターに映像がでなくなり、
    右下（イベント窓）に、赤色で丸い×印アイコンがあらわれる。
    確認すると
    ↓
    【A low-level exception occurred in: ImporterMPEG】
    というエラー文字が出てくる。
    そしてやがて落ちる…。
    これが頻繁に起こるので仕事にならない。
    なにか手立てはないでしょうか？？

    しゃんてぃさん。
    お返事ありがとうございます。
    キャッシュデータの削除は何度か試してみたのですが、
    状況は改善されずでして…
    （ソフト側からの削除＆commonフォルダー内の直接削除両方試してみたのですが…）
    さらに、ココに書かれている事もひと通り試してみました。
    ↓
    おかしいなと思ったら（Mac OS 版 Premiere Pro CC）
    が、改善されずといった具合です。
    再起動すると10分程度の作業は安定しているのですが、
    その後やっぱり右下にコイツ！が！出てくるんですよね。。。
    【A low-level exception occurred in: ImporterMPEG】
    ちなみに使用している編集素材等はーーー
    ■動画：キャノン C500収録
    （.MXF形式／MPEG-2 Long GOP／1920×1080）
    ■静止画：png形式
    ■音声：wav形式
    ■尺：6分×５シーケンス
    ■シーケンスの設定
    といった環境下です。
    う〜ん。困った。

  • Error Msg -A Low-level exception occurred in: Adobe Player

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    Is this any better? Cut and pasted plain text.
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    Let me detail this again:
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    In the block under Ask a Question enter
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      FAQ: What information should I provide when asking a question on this forum?

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    Thanks for you quick answer.
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