A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router.

RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router. The customer had upgrade to a 20 meg cable internet service from a 10 meg service. The customer is only able to get the 20 meg service going from cable modem to PC. If he goes thru the RV042 router, he is only getting up to 10.7 down and 1.37 up. Additional steps taken….He had a Linksys SRW224P switch connected to the RV042 router and we had disconnected this switch for testing purposes. We performed the speed test again and we get the same speed results so we know the switch is not the issue.He had upgraded to firmware version 1.3.12.19 – TM Feb 13, 2009 – tested speed and no change.We accessed the web management interface and tried several modifications. This includes the following…..- We disabled the firewall – no change- We disabled SPI with is the Stateful Packet Inspection (I was thinking this one would do it) – no change in speed.- We disabled DoS (Deny of Service) – no change.- We set MTU to Manual and tested various byte increments based on MTU ping testing. – Once again, no change in speed. He is NOT using Load balancing on the routerHe has NO access rules but does have a few port forwards. Finally, with each change, he is saving the changes on the router.

You are expecting 20MB throughput on a $150 router? Well, ok, maybe.. Can you check on your router or switch if the port is set or auto negotiated to 10 or 100? That could explain 10MB limit (although technically a 10Mb port is considered 20Mb theoretical max throughput as 100Mb port is considered 200Mb per Cisco). So maybe you ended up with 10/half somehow? MTU 1500 would also be good for that connection I think and to try to get max throughput.

Fed up with your X6 anyone? Add your bugs...

X6 owners - fed up with your terrible quality phone?
Please have a read and add your own bugs if you want - I want to write to Nokia with some of the main ones that need to get sorted, and soon. Surely with enough support / evidence they can't ignore us (although I'm not holding my breath!). You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it. We all paid a lot of money for the phone (whether it was part of a contract or not) and I just want it to WORK.
It is without doubt the worst phone I've ever owned. Anyone else with me?
Glitchy, buggy, slow and unpredictable don't even begin to describe it...I'm now on my second one, with the first one deciding to pack up a few months back with a dropping signal problem (from full bar to no bar in about 5 seconds, and then back to full back about 15 seconds later) - Nokia deemed it BER and after a letter from me, replaced it with a new one...the fact that the second one has exactly the same issues as the first confirm to me just how terrible the build quality of the phone is.
Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.

On balance I agree with bazyeo, I am another long term X6 owner (Dec 09) and on the whole I am fairly pleased with the phone. Sure it's not perfect and one of my major personal gripes with the phone is the relatively poor RAM allocation that Nokia decided upon during the hardware design but it's hardly a show stopper for me. I guess I was spoilt as my previous phone was a Nokia N82.
muirio wrote:
... You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it...
Oh come on!! This is a user support forum, you know? Where people come for help when they have problems with their phones. It's pretty obvious that you'll read the majority of threads where owners have issues... that's because they have come here for help. You're hardly going to get a bunch of threads where owners turn up out of the blue to thank Nokia for a problem free phone. That's like saying all you see at a hospital are sick people.
muirio wrote:
... It is without doubt the worst phone I've ever owned. Anyone else with me? ...
Not even close, try the N80 on V3 firmware... now that was an order of magnitude worse.
muirio wrote:
... Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.
Ovi maps does hit hard on resources but I personally haven't suffered the issues you speak of.
I can get my X6 to drop maybe a bar (at the very max 2 bars) of signal if I wrap my hands around the handset. Again for me, not a big issue.
I'm afraid I don't use Spotify or Facebook so can't comment on those issues of yours.
Knowing what codecs to use helps with video playback using Real Player. A search here should give you the required information. I can run MP4, FLV & WMV quite happily provided they have the right codecs that the X6 can handle. If you want to enjoy m.tvcatchup.com then try installing the 3rd party web browser called Skyfire.
There are quite a few alternative 3rd party homescreens that can add widget functionality to the homescreen.
Good luck with your letter to Nokia, I'm afraid I won't be signing your petition. As I said right at the top of this post, sure I have niggles with the X6 but none of them are show stoppers for me and personally I can forgive the X6 most things because I really enjoy the quality of the screen and the capacitive touch interface.
*EDIT* I almost forgot to ask... is yours a SIM free X6 or a network branded X6?
S.
History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
Current: Samsung Galaxy Note3 Black

Problem with your customer support

I have tried contacting you guys through the phone and through chat. first of all the phone experience was absolutely terrible. I couldn't even talk to a real person and the automated machines you have do not address the problems that I am having. I cant even have them get me to a real person because you're too **bleep** cheap to hire anyone to help but want to charge a hundred dollars a month for cable. Oh, but finally when I got through after 30 minutes waiting to chat online, I got someone by the name of Durga. Durga was clearly either not from the United States, or dropped out of school at age 12. I asked two questions, and after repeatedly telling the agent that after waiting for 30 minutes for the chat, that I resolved the issue, I simply wanted to find out why it keeps happening. When asking for Durga's agent ID, they did not respond. So I asked if they were still with me. They replied yes. So again I ask for their agent ID and by some crazy coincidence my internet went out. This chat started at 13:45:20 eastern standard time. Could I please have a manager contact me via email or this forum in response to this complaint as well as a few quick questions I have regarding my service. My home phone (do not contact me here, I don't have an actual phone hooked up to it) is {Edited for privacy}. You can look up my account email address and that is where you can email me back if that is your prefered method of contact. I would understand if you don't want to discuss this over a public forum.

dylangould7
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Thoroughly fed up with BT customer service.

Just thought I would share this with other forum users.
The level of customer care is shocking and beyond believe they have no idea what they are doing.
Weve been a customer of BT for a number of years and up until recently had not experienced any problems with them.
We decided to purchase infinity in August 2012 but as we were moving to a new home we wanted to ensure that we could still receive the service in our new home.
So before we went a head with the order we advised BT of the move and gave them all the relevant details postcode etc and ask them to check to see if was available in the new house.
They advised us it was so we went a head with the order in our old address giving them more than 28 notice of the move to the new home and to carry the service over to the new address as there was outstanding bill from the previous package we asked the advisor if they wanted us to settle this bill but were advised not to worry as they would transfer the bill over to the new account.
The advisor advised us to ring the day before we were moving out to have the old number turned off and the new number reconnected on our moving date 8 September 2012 installation was arranged and carried out no problems.
7th September 2012 we ring BT to have the line disconnected and to arrange connection .
This is when all the problems start.
We are then informed that we haven't given them 28 notices and we would have to wait until 5th October and that BT infirnty was not available we felt that we had been misold a service by BT no point ordering the service if it wasnt available to start with hence why we checked before placing the order.
So we argue the case with adviser about the delay in installation and the misold package but basically told there was nothing they can do about it.
They admitted it was thier fault at offered free installation and 2 months free line rental and they would only charge the broadband at the infinity price which we accepted they told us that everything would be up and running ( phone,broadband and vision) on the 5th October t so we thought great only 4 weeks it won't be long.
5th October abortion of installation
1st engineer turns up marches into house with dirty oily boots leaving oily footprints all over the beige living room carpet.
no attempt to remove his boots or even bout coveralls over his boots what so ever.
He is shown where the line has to go but says he can't put there it has to go where he says we argue the point saying the tv point is the opposite end off the room and the line needs to go next to tv point in order for the vision box to work.
He doesnt listen and carrys on istalling the line the opposite end of the room whitch is 33ft long.
He then sets up the modem and in his infinite wisdoms thinks its good idea to install in on top and hot end of my snake vivarium bearing in mind it reaches temperatures in the upper regions of 30.
On moving the stack of snake vivariums to plug in the various plugs for the BT components by banking them into the vivarium sockets to which he alters the timings on the light settings and also the heat settings on vivariums resulting in nearly cooking one of my snakes but actually cooking a young bearded dragon due to damage to the stat.
He then checks the line only to find a fault with it but hasn't brought the key for exchange box in the village.
So call goes out contacts his office and then sits in van for about 30 mins then he comes back and tells us a second engineer will be out shortly to sort the fault on the line.
2nd engineers turns up takes one look and is appalled at the installation by the 1st engineer but there inotch thing he can do as he is only there to sort the line fault out but he makes a complaint to the office about the 1st engineer.
He sorts the line out and and advises us broadband will be up and running within a few hours If not ring the help line and they can chase it for you.
4 days later still no Internet so we ring BT only to be informed that the order for the broadband had been canceafter but not by us ? Wtf ?
It then transpires that there is an outstanding bill which we had previously tried to pay after countless calls to the billing team we settled the outstanding balance but still had to wait a further 2 days for in to be connected.
So we hook up the BT vision and yes you guessed no BT vision so another few hours on hold only to be fobbed off with excuses we finally get told that its been switched on after someone in the sales team had not placed the order to start with
Still no BT vision so we contact them again and they diagnose the fault as the plugin controllers so they say they are send 2 new replacements.
They advise us that the replacements would be with us on the Monday 22 October and these would have to be signed for they advise delivery before 1800hrs.
No replacements arrive so we contact them again to find out where they are as we had not recieved them when they track they order they say they have been delivered we ask them to check turns out they are 30miles up the road in another town wtf ?
They then advise us it's going take a further 48 hrs to investigate and then they will contact us advising us when we will be getting them.
The long anod short of it a total balls up from the start they have damaged my home, left it at risk to fire and robbing us blind.
Its also cost me £80 to have the carpet professionally cleaned and a further £50 to replace the damaged stat on one of the vivariums I have also lost one of the baby bearded dragons that I bred due to the stat sticking on and basically cooking the poor little mite.
For this service they want to charge me for privilege of it I complete and utter joke BT
Serously considering legal action against them now and for the record I have made BBC Watchdog aware of the useless aftercare.
Ive spoken to over 30 different advisors and every advisor gives conflicting advice and I've spent well over 10hrs waiting or on hold.
simply not got enough
Ive posted links to show how BT left our property
This shows where the engineer decided to locate the modem
http://img.photobucket.com/albums/v296/GSDARRI/2a4747f98b561a68c54ebd4fcb10ad0c.jpg
This shows the mess of wires left by the engineer
http://img.photobucket.com/albums/v296/GSDARRI/14ac73b79d5e0f69d859654502f63c04.jpg
This shows the temp inside the viv
http://img.photobucket.com/albums/v296/GSDARRI/ab3feb7431e820bdc33531742c8f1c55.jpg

Hi Snakey1970,
I am really sorry that you have had so many problems with us. If you like I'll have a look over your account and get back in touch with you to try and get everything sorted out and discuss what happened. I'd be happy to help.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I will pay for who can help me with this applet

Hi!, sorry for my english, im spanish.
I have a big problem with an applet:
I�ve make an applet that sends files to a FTP Server with a progress bar.
Its works fine on my IDE (JBuilder 9), but when I load into Internet Explorer (signed applet) it crash. The applet seems like blocked: it show the screen of java loading and dont show the progress bar, but it send the archives to the FTP server while shows the java loading screen.
I will pay with a domain or with paypal to anyone who can help me with this problematic applet. I will give my code and the goal is only repair the applet. Only that.
My email: [email protected]
thanks in advance.
adios!

thaks for yours anwswers..
harmmeijer: the applet is signed ok, I dont think that is the problem...
itchyscratchy: the server calls are made from start() method. The applet is crashed during its sending files to FTP server, when finish, the applet look ok.
The class I use is FtpBean: http://www.geocities.com/SiliconValley/Code/9129/javabean/ftpbean/
(I test too with apache commons-net, and the same effect...)
The ftp is Filezilla in localhost.
This is the code, I explain a little:
The start() method calls iniciar() method where its is defined the array of files to upload, and connect to ftp server. The for loop on every element of array and uploads a file on subirFichero() method.
Basicaly its this.
The HTML code is:
<applet
       codebase = "."
       code     = "revelado.Upload.class"
       archive = "revelado.jar"
       name     = "Revelado"
       width    = "750"
       height   = "415"
       hspace   = "0"
       vspace   = "0"
       align    = "middle"
     >
     <PARAM NAME="usern" VALUE="username">
     </applet>
package revelado;
import java.awt.*;
import java.awt.event.*;
import java.applet.*;
import javax.swing.*;
import java.io.*;
import javax.swing.border.*;
import java.net.*;
import ftp.*;
public class Upload
    extends Applet {
private boolean isStandalone = false;
JPanel jPanel1 = new JPanel();
JLabel jLabel1 = new JLabel();
JLabel jlmensaje = new JLabel();
JLabel jlarchivo = new JLabel();
TitledBorder titledBorder1;
TitledBorder titledBorder2;
//mis variables
String DIRECTORIOHOME = System.getProperty("user.home");
String[] fotos_sel = new String[1000]; //array of selected images
int[] indice_tamano = new int[1000]; //array of sizes
int[] indice_cantidad = new int[1000]; //array of quantitys
int num_fotos_sel = 0; //number of selected images
double importe = 0; //total prize
double[] precios_tam = {
      0.12, 0.39, 0.60, 1.50};
//prizes
String server = "localhost";
String username = "pepe";
String password = "pepe01";
String nombreusuario = null;
JProgressBar jProgreso = new JProgressBar();
//Obtener el valor de un par�metro
public String getParameter(String key, String def) {
    return isStandalone ? System.getProperty(key, def) :
        (getParameter(key) != null ? getParameter(key) : def);
//Construir el applet
public Upload() {
//Inicializar el applet
public void init() {
    try {
      jbInit();
    catch (Exception e) {
      e.printStackTrace();
//Inicializaci�n de componentes
private void jbInit() throws Exception {
    titledBorder1 = new TitledBorder("");
    titledBorder2 = new TitledBorder("");
    this.setLayout(null);
    jPanel1.setBackground(Color.lightGray);
    jPanel1.setBorder(BorderFactory.createEtchedBorder());
    jPanel1.setBounds(new Rectangle(113, 70, 541, 151));
    jPanel1.setLayout(null);
    jLabel1.setFont(new java.awt.Font("Dialog", 1, 16));
    jLabel1.setText("Subiendo archivos al servidor");
    jLabel1.setBounds(new Rectangle(150, 26, 242, 15));
    jlmensaje.setFont(new java.awt.Font("Dialog", 0, 10));
    jlmensaje.setForeground(Color.red);
    jlmensaje.setHorizontalAlignment(SwingConstants.CENTER);
    jlmensaje.setText(
        "Por favor, no cierre esta ventana hasta que termine de subir todas " +
        "las fotos");
    jlmensaje.setBounds(new Rectangle(59, 49, 422, 30));
    jlarchivo.setBackground(Color.white);
    jlarchivo.setBorder(titledBorder2);
    jlarchivo.setHorizontalAlignment(SwingConstants.CENTER);
    jlarchivo.setBounds(new Rectangle(16, 85, 508, 24));
    jProgreso.setForeground(new Color(49, 226, 197));
    jProgreso.setBounds(new Rectangle(130, 121, 281, 18));
    jPanel1.add(jlmensaje, null);
    jPanel1.add(jlarchivo, null);
    jPanel1.add(jProgreso, null);
    jPanel1.add(jLabel1, null);
    this.add(jPanel1, null);
    nombreusuario = getParameter("usern");
//Iniciar el applet
public void start() {
    jlarchivo.setText("Start() method...");
    iniciar();
public void iniciar() {
    //init images selected array
    fotos_sel[0] = "C:/fotos/05160009.JPG";
    fotos_sel[1] = "C:/fotos/05160010.JPG";
    fotos_sel[2] = "C:/fotos/05160011.JPG";
     // etc...
     num_fotos_sel=3; //number of selected images
    //conectar al ftp (instanciar clase FtpExample)
    FtpExample miftp = new FtpExample();
    miftp.connect();
    //make the directory
     subirpedido(miftp);
    jProgreso.setMinimum(0);
    jProgreso.setMaximum(num_fotos_sel);
    for (int i = 0; i < num_fotos_sel; i++) {
      jlarchivo.setText(fotos_sel);
jProgreso.setValue(i);
subirFichero(miftp, fotos_sel[i]);
try {
Thread.sleep(1000);
catch (InterruptedException ex) {
//salida(ex.toString());
jlarchivo.setText("Proceso finalizado correctamente");
jProgreso.setValue(num_fotos_sel);
miftp.close();
//Detener el applet
public void stop() {
//Destruir el applet
public void destroy() {
//Obtener informaci�n del applet
public String getAppletInfo() {
return "Subir ficheros al server";
//Obtener informaci�n del par�metro
public String[][] getParameterInfo() {
return null;
//sube al ftp (a la carpeta del usuario) el archivo
//pedido.txt que tiene las lineas del pedido
public void subirpedido(FtpExample miftp) {
jlarchivo.setText("Iniciando la conexi�n...");
//make folder of user
miftp.directorio("www/usuarios/" + nombreusuario);
//uploads a file
public void subirFichero(FtpExample miftp, String nombre) {
//remote name:
String nremoto = "";
int lr = nombre.lastIndexOf("\\");
if (lr<0){
lr = nombre.lastIndexOf("/");
nremoto = nombre.substring(lr + 1);
String archivoremoto = "www/usuarios/" + nombreusuario + "/" + nremoto;
//upload file
miftp.subir(nombre, archivoremoto);
class FtpExample
implements FtpObserver {
FtpBean ftp;
long num_of_bytes = 0;
public FtpExample() {
// Create a new FtpBean object.
ftp = new FtpBean();
// Connect to a ftp server.
public void connect() {
try {
ftp.ftpConnect("localhost", "pepe", "pepe01");
catch (Exception e) {
System.out.println(e);
// Close connection
public void close() {
try {
ftp.close();
catch (Exception e) {
System.out.println(e);
// Go to directory pub and list its content.
public void listDirectory() {
FtpListResult ftplrs = null;
try {
// Go to directory
ftp.setDirectory("/");
// Get its directory content.
ftplrs = ftp.getDirectoryContent();
catch (Exception e) {
System.out.println(e);
// Print out the type and file name of each row.
while (ftplrs.next()) {
int type = ftplrs.getType();
if (type == FtpListResult.DIRECTORY) {
System.out.print("DIR\t");
else if (type == FtpListResult.FILE) {
System.out.print("FILE\t");
else if (type == FtpListResult.LINK) {
System.out.print("LINK\t");
else if (type == FtpListResult.OTHERS) {
System.out.print("OTHER\t");
System.out.println(ftplrs.getName());
// Implemented for FtpObserver interface.
// To monitor download progress.
public void byteRead(int bytes) {
num_of_bytes += bytes;
System.out.println(num_of_bytes + " of bytes read already.");
// Needed to implements by FtpObserver interface.
public void byteWrite(int bytes) {
//crea un directorio
public void directorio(String nombre) {
try {
ftp.makeDirectory(nombre);
catch (Exception e) {
System.out.println(e);
public void subir(String local, String remoto) {
try {
ftp.putBinaryFile(local, remoto);
catch (Exception e) {
System.out.println(e);
// Main
public static void main(String[] args) {
FtpExample example = new FtpExample();
example.connect();
example.directorio("raul");
example.listDirectory();
example.subir("C:/fotos/05160009.JPG", "/raul/foto1.jpg");
//example.getFile();
example.close();

Fed UP With this Horrid Service!

So.... I've had verizon Dsl for a while, for a few years now and in the first year I've had to replace the wireless modem they gave me three times. I switched to a Netgear modem and it worked wonders. I recently upgraded my internet to a DSL Dryloop plan. My problem is that Even with the SMALLEST amount of rain or any weather releated events, my internet connection goes out. My last drop was last week and I wasn't able to use the internet for four days. this has been happening even more since I've upgraded. I am using a Netgear DGND3300 modem/router. If anyone can help me, Please do or I'm switching to road runner. This isn't the first time Verizon services has let me down/ make me dislike them even more.

While I work for the company, I am not directly involved with DSL services, but I have had DSL for several years. I myself have had to replace to replace the wireless modem. I had been told by a tech who came to my home that if the home is far from the central office, that the modem works harder to maintain connection and that the modem can burn out. This may have been what has happened to you the first few times you replaced the modem.
I was also that the if the line conditions are questionable, a slower speed dsl will perform more consistently than at the higher speed. I don't believe that moving from DSL with phone service to dry loop is an upgrade. Did you change your speed when you moved to dry loop?
Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Really Disappointed With your Customer Service

Hi there,
I have never posted to the forum before but I bought an item in April (a power inverter so I could plug my laptop into the airplane I was flying back on from my trip). When I got on the plane, I realized they actually had real plug in outlets so I didn't need the inverter I had bought. I never once used it.
Unfortunately when I got home, we moved the week later and my best buy bag got shuffled into a closet. I just found it last week and tried to return the item to the store. I explained the situation, and showed the receipt. I realize that it is far outside of the return window, but I was disappointed by the rude customer service agent who had 0 empathy for the situation.
This type of customer service, where you are unwilling to understand extenuating circumstances an offer a one time exception, has really put a bad taste in my mouth about your company.
Is there anything you can do to help?
McKelle

Dear McKelle,
This type of service is not at all what you want you discussing with your friends and family. We want you to brag about the world class service you receive at every Best Buy you visit. I am very sorry for any lack of empathy that was shown under your circumstances.
The employee assisting you should have treated you with the same amount of respect as they would with any other customer looking to perform a return. While this doesn’t mean they would be making an exception, you should not have left feeling the way you did. We have recently made some large improvements to our Return & Exchange Promise to better serve our customers and to differentiate us from other retailers. For instance, we can now take back items with missing packaging or accessories for a small deduction depending on what is missing.
I was a manager in our stores for a couple years before I came to work at our corporate level. I worked very hard with my employees to ensure we were providing every customer with an experience that was better than their last. If this wasn’t happening, I wanted to have that feedback to share with my team. I would like to send you a private message to gain some more insight on this experience to share with the leadership at the store you visited. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
I hope you won’t let this one poor experience change your outlook on us altogether and will come to us in the future for your technology needs!
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Thoroughly fed up with quality of service from BT

Because broadband was so slow on our normal phone line I pay for an additional line dedicated to broadband.
The last time both these (BT) lines were working was 27th July!
The main phone line died on 28th July and that was finally sorted out on 28th August. Immediately afterwards issues started with the other line, meaning broadband varies between very slow and completely unavailable (many times per day).
An engineer has been round, but it looks like the issue is in the cabling. The main frustration is, I'm getting almost daily updates, but the quality of them is rubbish! The're either "your line should be fixed now" when it never is or "we're not sure what's happening - we'll ask Openreach and get an update for you tomorrow". That update is generally "it's fixed now" or "we'll get an update" again. I had a text two days ago saying they aim to fix it by 28/10 and then today I've had a text and phone call saying it's fixed (it still isn't). I've tweeted @bt_care but they're not contacting me when they say they will, so I'm at the end of my tether.
If I had any other options for my supplier I'd have left ages ago. We've lived in this house for 13 years and I'm pretty sure we've not had a clear year without any phone / broadband faults, and they've generally taken weeks rather than days to fix.
I don't suppose anyone can help much, but it makes me feel better to vent!

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Well and truly fed up with poor customer service a...

I have been logging several issues with bt support and had 4 engineer visits to sort out my broadband.
When we first moved in the broadband connection was good approx 4mb. This declined last year to under 1mb
The bt customer support line were useless on most occasions and did little to help and when they say they willl increase the ip profile they do not.
The engineers are generally very good.
The last time i reported the problem to the support people they sent an engineer that never showed up at our house but was at the exchange and then a very rude indian man phoned me to say there was nothing that could be done to improve our broadband... Final straw yes even better was we can have a £2 discount if we sign up for another year!!!
If my neighbour who uses another provider can get 12mbs broadband why cant i even get 2mb or 3 mb ?
-------------------- enough moaning now---------------------------------
Can anyone advise on a solution?
the socket is brand new asdl socket and is the main socket into the house. It has been tested and a speed of 5762 kb's was detected at the socket.
the phone line has been checked and this was ok.
I have replaced the only filter i use on the phone upstairs with a new one.
The home hub is the 2.0 variety.
Here are my router stats:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 00:51:35
Downstream
3,360 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.6 dB / 22.0 dB
Line attenuation (Down/Up)
51.5 dB / 31.5 dB
Output power (Down/Up)
5.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
39 / 0
CRC Errors (Down/Up)
30 / 6
HEC Errors (Down/Up)
95 / 0
Error Seconds (Local/Remote)
25 / 2
Hide Details
The noise margin has increased a lot but the router registers the connection rate down at 5765 during the day and around 3000 in peak time. then it just drops down to 876 . if i reset the router it goes up.
I dread running the bt speed tester application as all it seems to trigger is a decrease in speed!
If anyone can help and solve this problem we would be very greatfull...

here is the speed test data :
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
622 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 622 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
it just seems to get slower by the day

You have to do better with your customer support HP.

I have a Officejet Pro 8600 printer. The printer itself is a good printer. However, it stopped printing in blue. I looked things up online and followed the steps to get it going again. I even bought new printer cartridges for over $100. Didn't work. Called customer support. Followed all the same steps that I did online and guess what? Still didn't work. He was going to transfer me to a hardware manager but I just got another person at the same level. Bonus though... his English was much better. However, he made me go through all the steps I just went through (Third time). Now based on my Internet research I had already diagnosed that the problem was a clogged or faulty print head. I could have just ordered another from ebay or amazon for $50. I should have done that. By the time I finally got to the hardware supervisor my phone conversation what reaching an hour and fifteen minutes in length. Once I got the supervisor she had the worst English yet and had a lot of the same questions I had already answered several times. Serial number, address, e-mail address, etc. Humm, hard to believe all that wasn't already in front of her on the computer screeen. So, new part on the way and it only took an hour and a half of my time. The bad part about this is that my company lost money on my time, HP lost money on the part, and students I work with lost valuable time with their teacher. If this were done correctlly the whole thing should have taken 10 to 15 minutes... You have to do better HP!

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I did, however, bring your thread to the attention of HP representatives. They are always appreciative when they receive constructive criticism. It is the only way to correct possible problems.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

What is wrong with your customer service?!?! It's becoming impossible to get a price adjustment!!!

I have been trying everything to get a price adjustment on an iPad mini 3 64 gig that I purchased for 499.99 and is now 424.99. I have made 3 phone calls to no success and have spent a total of over an hour on hold to try to get this done. I need someone here from Best Buy unboxed to take care of this.
Solved!
Go to Solution.

Hi Aldiggi,
The purchase of a brand-new tablet is by no means a small investment, so wanting to receive the best deal available is certainly understandable.
I've had the chance to review your account and it looks like a member of our post-purchase support team was able to assist you on the 4th, shortly after you posted an update. You should have received a message confirming the price adjustment, so I'd encourage you to check your inbox and junk mail folders for that e-mail if you haven't already done so. Please also keep in mind that the funds may not post to your card right away -- the exact timeframe required is determined by the card issuer.
Thanks for your patience, as well as for ordering with us! I hope you're enjoying the new iPad Mini so far.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Help finding my profile with purchases. Frustrated with your customer service

I have been shopping in your stores for many years. Everytime I go they can never verify my account showing points. I never get the mail cooupons or the credit on my purchases. This year I just purchased a computer and last year I purchased a Lap Top. I have purchased many other items and still not getting credit. I put in my email address and then it says I am joining now. But I was just in the store like maybe 3 months ago and they opened a new profile and it's not showing up. I am concerned as with this is not showing my purchases. I also paid for extra coverage online for my lap top. Please help me. Thank you. Frustrated in Miami.

Greetings MADDIEjud, and welcome to the Best Buy forum! I can understand your concerns if you are not seeing purchases or points when you login to your account on BestBuy.com. After using the email address you registered with the forum to review your account, it turns out that you actually have two My Best Buy™ accounts. The account that your purchases are attached to is not linked to your BestBuy.com account, which is why it may appear you are not being awarded points. I would suggest that we look into merging your two accounts so that it is easier for you to keep track of your purchases and points. It should also make it easier for store associates to find your account in the future. As long as the two accounts share the same information, I should have not issue merging them. Any points/certificates in the secondary account would transfer over to the primary account following the merge. With that all having been said, I am going to need to gather some additional information from you before we move forward. I will be sending you a private message to gather the information I need and to see if there are any other questions I can perhaps help answer. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page. Merging My Best Buy™ Accounts Thank you for reaching out to us and for being a member of the My Best Buy™ program.

Happy with your Infinity service?

OK I'm new to BT & Infinity and am quite happy so far.
I noticed in another thread someone posted that there should be a thread for those that are happy with their service.
Well this is for those who are.
So for WIW this is a "feel good" thread.
Please ONLY post here if you have no issues.

I think I was responsible for the thread call!
When the Infinity ads first started appearing on TV I laughed, thinking that we'd be the last to get it being so far from the exchange and previous experience showed that any upgrades to broadband speed didn't apply to us. I was very surprised when I checked to see if I was eligible for Infinity that indeed I was. I duly ordered it and fully expected, even up to the day of installation, that an engineer would break the news that it couldn't be installed. But fair play to BT, it was installed promptly with no fuss.
So far I've had no issues with the service. Being on the Poplar exchange, which is well known for the slowest speeds in London, the switch to Infinity has been amazing. In the month or so I've had it I only had one brief slowdown at peak times but the difference between 20 and 37mb isn't noticeable when you've survived on .5mb. Both my wife and I can watch TV programmes at the same time when I couldn't even watch TV on one without constant buffering. I can download 1GB in under 10 mins, that would have taken the best part of a day before.
BTs customer service does seem to be lacking but the staff here kind of make up for that in solving problems. I can empathise with those that have problems with the service or getting the runaround by engineers. I'm sure the vast majority of people have no problems but they wouldn't be as vociferous as those having a bad experience.
Poplar exchange

A paying customer who's fed up with your 'customer service'

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