A series of recent problems with new MacBook Pro

Hi,
I bought a new MacBook Pro last May.  The spec is:
Retina, 13-inch, Late 2013
Processor: 2.4 GHz Intel Core i5
I installed Yosemite in November (I think) and the Mac has been giving problems ever since.  I'm not sure whether the problems are related to this installation, but I did not change anything else prior to the problems starting.
When I boot up my Mac, a message appears: "Finder was not shut down correctly. Reopen all windows from last session?" 
This is inaccurate since I shut down the Mac correctly every evening.
Safari used to load pages quickly, but now when I first open it, it takes about a minute to open a page.  Once it's running, it takes approximately 10 seconds to load a page.  The spinning beachball appears regularly and Safari often quits.
Mail Rules are also operating differently.  Whenever I created a new rule, prior to November, the rule would automatically have the name Rule [last rule + 1} i.e. if the last rule I created was Rule 41, the new rule would be called Rule 42.  However, now all rules are called Rule 2 (I know that I can change this).  This isn't a huge issue, I'm just mentioning it in case it helps to solve the problem.
Another occasional problem that has happened approximately three times is that applications freeze.  I can still move the cursor around the screen but I cannot click on anything or take an action within an application.
I would be grateful if you could advise me on this, please.
Many thanks,
F.

Your computer is insured for one year from date of purchase. You paid for that coverage.
If at all possible take your computer to an Apple store and have a "genius" look at it.
You should make an appointment: google "Apple genius bar appointment" and proceed from there.

Similar Messages

  • Facebook problems with new macbook pro.

    Facebook problems with new macbook pro. I can't publish photo albums to timeline. I can't share items onto timeline. Photos I'm tagged in don't appear on my timeline. Any help?

    Yes! Been living in a hellish nightmare since Sept-Oct. Unlike you, however, Apple has been of no help. They say the iPad is unhackable, plist and crash reports are none of my business and who understands them anyway, their route tracing apps are probably not reliable. The best they could do was wipe the iPad clean. Lost photos they said would be in the cloud....
    Almost immediately was back in somebody's VPN, their remote controller, video, audio, working. Got the purple buddy for the first time today. I have been invaded, my iPad no longer feels like my own, I have lost thanksgiving, Christmas, new year trying to track down the invaders, signed up for a Cisco course, set/reset passwords.
    I don't know who else to contact... Or what next to do.
    I've read similar frustration in other posts, scattered around the support communities. Yours is the only one that has worked toward a solution.
    How did you get anyone at apple to look at your logs and acknowledge there is a problem?
    Would be happy for a suggestion on how to proceed. Already been the apple store genius and tech on phone route.

  • Logitech V470 bluetooth mouse problems with new macbook pro.

    Got a Logitech V470 bluetooth mouse to use with my recent 2011 macbook pro running 10.6.7.  There appear to be several problems with this combination.
    1. If the mouse is not moved for a few seconds and I move it, the pointer does not respond immediately, and when it does, the pointer motion stutters and jerks across the screen for a few seconds before it starts moving smoothly. I don't see any spike in CPU usage when this happens.
    2. When I shutdown/reboot or sometimes even put the macbook pro to sleep and wake it up, the machine fails to communicate with the mouse, nothing happens even if I reset/restart the mouse or click, scroll or move it around. The only fix is to go to the bluetooth settings and set it up as a new device.
    I suspected a hardware problem on either the mouse or the mac, but (a) the mouse works perfectly fine on an older Sony Vaio laptop and (b) the apple wireless keyboard works pretty fine with none of these problems with my macbook. Would getting an apple magic mouse magically solve this problem?
    Has anyone else faced this situation, and could it be fixed?

    Any issues you are having with a "Logitech" product, should be dealt with their tech/customer support department.
     

  • Any wifi connection problems with new Macbook Pro 13" models?

    I currently use a 15" Macbook Pro (about 3.5 years old) that has intermittent WiFi connection issues (intermittently loses signal). This seems to have been a very common problem with this laptop model. My kids, who use Macbooks, have no connection problems. In any case, I'd love to buy one of the new model 13-inch Macbook Pro's but hesitate because of my many issues with WiFi connectivity on my older Macbook Pro. Just wondering if anyone is experiencing connectivity problems with the new model?

    I've never had Wifi connection problems with a Macbook and now with the 13" MacBook Pro I was flabergasted when I took my MacBook down the street to a coffee house with free WiFi. I went to connect to their WiFi and found my own WiFi connection listed. I thought this odd even though I was on the same block as my apartment, my apartment is six stories up. I connected to the Coffee Shop WiFi but it was really slow so I wondered if I could connect to my own home connection. I switched it over and lo-and behold I did connect! It was a good 300 feet away! I NEVER saw this with previously owned MacBooks including the black MacBook and the MacBook offered just before they moved the MacBook up to the Pro series.
    So I'd say they have improved the WiFi nicely.

  • D-Link Router Problem with new MacBook Pro

    I have had my new MacBook Pro for less than one month and I have had weak home Internet connections ever since. I use a D-Link DI 624 revC wireless router that I bought back in February. I have it connected to a cable modem. I used to have an iBook and the D-Link worked great.
    Now the airport signal never shows full strength. The signal is sporatic by showing three bars and then suddenly dropping to one or two. Just loading a web page will cause the signal strength to suddenly drop or lose connection altogether. I used to have full Internet access throughout the house. Now the wireless works only in two rooms.
    Tactics that I have tried so far:
    -Switched channels from 6 to 1 or 11
    -Setting channel switching to auto
    -Reset and rebooted
    -Restore to factory settings
    -Disabling SSID
    -Allowing only 802.11g
    -Moved the router to a different location
    -Checked for possible interference
    I know that it is probably my router as my Internet connections seem to fine at other places. I do not know why I would suddenly have these problems with a more powerful notebook.
    I am not a network pro so I will be very grateful for any suggestions.

    OK ... all those answers add up.
    I bought back in February
    Have you updated the Firmware in the Router, a new version (2.75) was released 7/5/2006 that says:
    ¤ Fixed Security Issues.
    ¤ Improved Performance
    Info
    How to upgrade
    You could also improve the power of the signal/extend the range with an extra antenna like this

  • Dual Display Problem with new MacBook Pro

    Hi All,
    I just got a new MacBook Pro Core 2 Duo and a 30" Dell LCD Monitor. Both are AWESOME products, BTW. But I am having a weird issue with running both displays.
    If I sleep/wake the computer so that I'm never running with dual displays, everything seems fine. However, no matter what I try, I eventually get a system hang if both displays are active at once.
    For example, if I turn the MBP off, attach the monitor, and power up, the MBP will get to the login screen. As soon as it hits the logon screen, it hangs.
    If I hot-plug the monitor while the system is running, it will detect the new display and activate it as a secondary desktop. But, in anywhere from 5 seconds to 15 minutes (varies each time) the MBP display will turn off and the system hangs.
    To me, it seems like a video driver bug or something similar to that?
    Thanks!

    To those of you that inquired, NO, I have not yet resolved this problem.
    I took the laptop into the Apple store, and they decided that it needed a new logic board. Then, once they received the part, and I took the laptop in for repair, they didn't replace the logic board. The guy on the bench reset the PRAM and decided that the problem was resolved. I took it home, and within about 20 minutes the same thing happened.
    When I took it back to the store, I was unable to reproduce the problem for the mac Genius.
    It still does it, I I just haven't had a chance to take it back to the store to try to reproduce the problem again.

  • Update problems with new macbook pro

    I bought a new macbook pro and had keynote, pages, and numbers added onto before shipped to me. Now when I try to update any of these apps it says "This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again."

    If you purchased any of the  iWork applications in the last 7 months, you do not require an update.

  • Final Cut Studio HD problem with new Macbook Pro

    I bought FCS HD and installed it onto my new Macbook Pro, but when I went to run Final Cut, it told me it was missing the graphics card. Now, the graphics card is different to my old laptop and G5, but surely the new macbook pro should be able to run my Final Cut Studio.
    I was planning to buy the upgrade, not a whole new programme - now I am worried I will need to buy both an upgrade and Final Cut Studio 2.

    This is a FCP HD, but no Final Cut Studio HD
    My guess is that you are trying to run FCP 4.5 HD on an Intel Mac.
    It isn't reliable even if you could install it.
    You need FCS2 -- at the upgrade price.

  • Disk problem with new Macbook Pro - Diagnosis, anyone?

    Hi everyone,
    I just purchased a 15" 2.0 Macbook Pro last week, and I've been having some interesting problems. No, not the problems with the heat and the whine - mine seems to be fine on both accounts. Let me explain my story:
    So I get my new, shiny Macbook Pro from Fedex, came home and booted it up over my lunch break, set up accounts, etc. and everything seemed to be just dandy. So I went back to work and when I got home that evening, booted it up again. This time, however, it stayed on that first gray screen with the apple logo and the spinning "gear" for 5 minutes! Tried several times, and finally got it to boot, but it took about 6 minutes. But some other things didn't seem right - the "Macintosh HD" icon on the desktop was not a cool little HD icon, it was just a folder. And if I'd eject a CD and put it back in it wouldn't mount the disc.
    So I called Apple support.
    The guy had me boot to the install CD and run disk utility. This came up with tons of errors - "invalid node" errors were most common. So I reinstalled OSX from scratch and the problems were gone.
    Until last night.
    I was trying to install the XCode tools, and the installation kept failing, saying "Please try again". So I decided to reboot. And again, I got stuck on the gray screen. Ran Disk Utility, only to have it say it "couldn't repair the disk". Reinstalled OSX, and everything seems fine. Today I'm going to be pretty intense on the HD- doing lots of installing, restarts and reboots to see if the problem shows up.
    Now I know there's a problem, but since the computer is actually working now, I'm worried if I take it in to a service center they'll come back saying everything looks fine. So my question is, does this seem like a problem that could be traced to a bad Hard Drive? Maybe some sectors got screwed up, etc. Anyone with some insight would be helpful, so I can make some suggestions when I talk to the service people.
    Thanks.

    Sounds like your hard drive.
    I have the 2.16 MacBook Pro and it was running fine, but around the time I started to try to install BootCamp/Windows XP my SuperDrive failed to recognize CDR's. So I took it in to have the replaced. I got it back and tried BootCamp again only to have WIndows keep getting corrupted somehow. I then switched to Paralells thinking that would work. Everything was fine for a few days and then Windows got corrupted again. I was getting very frustrated. Last night I was erasing the hard drive completely and zeroing it out, and then tried to repair the disk only to find several errors that couldn't be repaired.
    SO, I'm off to the Apple Store this morning.
    OH, I verified that it was the hard drive (or at least am pretty sure) because I booted off my external hard drive, and got Parallels and Windows XP to run and load flawlessly the first time. All the other times it took several tries to get XP to load properly. I'm typing this running off my external, because when I tried to reload OS X onto the MBP internal drive it ended up having errors.
    good luck!

  • Problems with new macbook pro

    I just got a brand new mac and I've been having problems with it off and on.
    -There are times my mac locks up solid and won't respond!
    -programs lock up and don't respond
    -computer comes out of sleep mode and don't respond, this has only happen a few times
    any thoughts ideas or suggestions on what to do, this is weeks old. I never had trouble with my previous macbook.
    Also my battery sometimes only charges to 99%
    any suggestions would be greatly appreciated.

    I would just send or take it to Apple repair if it's only a few weeks old.
    If that's not realistic,
    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
    You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them. Disk Utility's Disk Repair is not perfect and may not find or repair all directory issues. A stronger utility may be required to finish the job.
    After that Repair Permissions.
    No need to report Permissions errors....we all get them.
      DALE

  • Lots of problems with newer MacBook Pro

    I bought my first Mac about a year and a half ago. Unfortunately I've had lots of problems with it. I need to get it repaired, but I'm not sure what's wrong. I live in Thailand so I want to have some idea of what's going on before taking it to a shop (so they don't try to price gouge me).
    The first problem happened about 9 months after i bought it. The computer would become incredibly slow. Sometimes it would take 15 minutes to boot up and sometimes it wouldn't boot up at all. But sometimes it was fine. If it did boot up, sometimes when I'd go into a folder in Finder, nothing would show up. The spinning loader graphic would just spin at the bottom of the Finder window. I ran a disk check and it said it found multiple errors that could not be fixed. I erased the hard drive and reinstalled Lion and everything seemed fine. Since I live in Thailand and I need my computer for work, I didn't want to ship it off to Apple to be fixed. It seemed fine after formatting the hard drive, so I figured it was fixed.
    About 3 months later the problem came back, but much worse. I couldn't boot up or anything. I took it to a small Mac repair shop because at this point the 1 year warranty had expired. Of course inside the shop it booted up fine and I had to explain to the guy that for 5 days I haven't even been able to turn it on. Finally after restarting 4 times it began slowing down and he could see what I was experiencing. He said he could try replacing the hard drive, but couldn't guarantee it would fix it. I needed my computer badly at this point so I said let's try. I came back a couple days later and he had transferred everything to the new hard drive and installed it. Everything seemed to be working fine.
    That worked, although sometimes (rarely) something weird would happen, like the computer would just shut down for no reason. But, the DVD drive stopped working. It loads a disc OK, but it can't read it and won't burn a DVD. One time it wouldn't eject my DVD for about 30 minutes. I was trying everything I could find on Google. Finally it spit it out.
    Now, about 6 months later, I was watching a movie and about 10 small colored boxes popped up on the screen. They went away after a few seconds, so I closed my movie and went to shut down my computer. The entire screen then filled with horizontal rainbow colored static. It stayed for about 30 seconds, then the screen turned grey. I could hear and feel the fans blowing at full speed.
    And then for about a full day it went away, until earlier today. As I was backing up all my files I played a quick part of a movie. The same squares popped up on the screen so I immediately closed the movie and they went away.
    I finished backing up and then erased the hard disk. I started installing Mountain Lion, and it stopped at about 75%. I canceled the installer and restarted. After a few seconds the screen turned solid blue with white staticky lines. And now that happens every time I turn on the computer after about 30 seconds. There's no operating system because before I can even get to the installer before the screen goes.
    Sorry for the huge amount of info. I just don't have enough experience with Macs to know what's going on. My current issue resembles a video card problem, the issues before resemble a hard drive and DVD drive issue. Replacing the hard drive fixed it temporarily. Could a problem with the logic board cause all of these issues?
    Thanks for any help with this.

    A few things to note...
    If you had contacted Apple about each of the issues that you reported here, they would  have kept a log of the problems that would help them determine whether to continue support after the warranty expires.
    You might consider asking about "Flat Rate Repair Pricing." See the discussion thread here and note that some users report that the flat rate repair pricing is only available in the U.S. and Japan.
    gavin310 wrote:
    (typically they just ship your computer to Singapore instead of working on it "in-house" from what I read).
    Actually, I had great  experiences with two different macs sent to the repair depot. One computer had narcolepsy on day one. Apple sent me a box, I packed up the PB and dropped it off at UPS. Apple fixed and returned to my house two days later. The second MBP had a known video card problem. I took it to an Apple Store Genius who ran a specifc test and deduct that it was the known defective video card. The store was out of parts and ordering would take a week. Knowing my past experience with the Repair Depot, I ask for that option. The genius took my MBP and shipped it to the depot that night. Three days later, I received the fixed MBP and on the work order, their tests showed failed fans that they also replaced. Three or four weeks later, the Apple Store called to tell me they got the video card in stock.
    Gather up your grit, perseverance, and persistence before contacting Apple. Try bypassing phone support by contacting them via their online support system with the link I provided in the previous post. (I remember using the online support system and was able to choose to have them call me. At the time, I had AppleCare so i'm not certain with out-of-warranty.) Another option is to seek an authorized Apple service provider.
    Good Luck!

  • Problems with new MacBook Pro when using Front Row

    I posted this in the MacBook Pro forum, but someone suggested I post it here, so here goes...
    I just picked up a new 15" MacBook Pro 2.4 last night. I was very excited, as I've wanted one for a while now, but when I tried to watch a dvd in Front Row a few strange things happened that I've never seen anyone post about on this board.
    First, when I selected play from the DVD's menu, Front Row quit. I launched it again and everything seemed fine as the dvd was now playing, but then I noticed that the backlit keyboard would light up and turn off every minute or two. This went on for the whole time I was watching the disc... about a couple of hours... the keys would light up then they'd be unlit and then light up again.
    Finally, while I was watching the dvd the screen went blank... there was still audio, but no picture to go along with it. After I touched the trackpad the video came back. This happened a couple of times.
    I don't think it should matter, but I'll also mention that I was using the MacBook Pro on battery while all this happened.
    So, has anyone else experienced these issues? I tried looking through all the posted topics, but couldn't find anything related to my experience with Front Row. I'm debating on whether I should exchange my MacBook Pro as I may just have a lemon.
    If anyone has any advice/tips I'd greatly appreciate it. Thanks!

    I would be curious to know if the same kinds of things happen when you are using the AC power? It's possible that the ambient light was just at the point where the keyboard backlight would turn on and different parts of the movie would make it just light or just dark enough to turn the backlight on or off...
    -Doug

  • Printing problems with new Macbook Pro and Canon I9900

    I would like to know why my printed output on the Canon I9900 is showing up much darker than the image shown on the screen. I have installed the latest driver from Canon and am still having this problem. I have tried the different Colorsync profiles listed for the Canon and have not seen any improvement. I am using 4x6 matte paper by Kodak and have selected the correct paper type and settings.
    Macbook Pro   Mac OS X (10.4.8)  

    Hi there,
    I would like to know why my printed output on the
    Canon I9900 is showing up much darker than the image
    shown on the screen.
    The answer to your question is simple; colour on a monitor is made differently than colour on a printed image. Monitors combine Red, Green and Blue (RGB) in a process called Additive colour while printers use Cyan, Magenta, Yellow and Black (CMYK) with a process known as Subtractive colour. The matching of what you see on the screen to what you get printed is a time consuming (and expensive) process and often subject to a users preference.
    For the home user this process is often too complicated. If you accept that what you see is not what you will get then half the battle will be won. However, that doesn't mean that you cannot get good output on your printer. A number of applications give you the ability to adjust your output. You just need to experiment with a number of settings to get a 'workflow' that you prefer. If you can tell me which application you are using to print from I may be able to offer some values that will help.
    Paul

  • Problem with NEW Macbook Pro

    I just got my new macbook today and whenever I try to plug a usb in, the icon doesn't show up on the screen. But when I pull it out it says disk was not ejected properly. Why is this?

    wjosten wrote:
    Still confused...is this the SSD or RAM thread?
    I think this is the MagSafe thread... Not sure. But I think our OP finally got satisfaction (unlike Mr. Jagger).

  • Is it realy there is problem with new macbook pro ?

    I would like to inquire, I am going to order new MBP i5, 2.4, 4GB, 320 GB, but I saw there is many comments about hot and freezing!!
    it is realy the new MBP getting hot and freezing ?
    if yes, why and what is the solution ?
    Thanks

    I originally purchased the 2.53GHz Core2Duo 15" MBP, then I took it back and upgraded to the Corei5 2.4GHz 15". I use the iStatPro dock app to monitor the fans, cpu, temperature, etc. In my case, the Corei5 actually runs 8-10C cooler than the 2.53GHz Core2Duo. With the laptop closed and hooked to a 22" Samsung LCD monitor the temperatures while typing this post when running iTunes, Terminal, and Firefox are:
    HD 32C
    CPU 56C
    GPU 50C
    Mem Controller 49C
    Right Fan 1994rpm
    Left Fan 2001rpm
    I don't have my old 15" obviously, but it ran a bit cooler than my first 13" MB unibody 2.4GHz as well. It used to idle in the low 60C range when hooked to the same monitor browsing the web.
    As far as freezing is concerned, I haven't noticed anything out of the ordinary, except when opening massive (~GB) ASCII data files in the terminal via vim. This will bring out the BBOD on any Mac most likely.

Maybe you are looking for

  • Program Monitor - Not clear playback - HELP

    The video looks fine until I hit play - the video gets kinda fuzzy/blurry... not a whole lot but it is definitely not clear (Normal). any thoughts?

  • Use button on mc  to perfrom function on main timeline

    I Was wondering how (or if it is posiible) to use a button I have in a movie clip to perform a function on the main timeline. Specifically, I want the button in the movie clip to gotoAndStop on a frame in the main timeline. Any suggestions?

  • Error "document not saved" when want to save Word/Excel files on NAS server

    Hello everybody! I have a NAS server (QNAP storage).I want to have some folders with these permissions :  1.nobody can create or delete folders in first parent folders (blue folder and red folders ) 2.everybody can create/save folders,docs... in it.

  • Help me with table and fields in SD

    Hi gurus,            please find me these tables fields. Sales Document Number                Req Delivery Date                Delivery Order Document                Billing Document Number                Billing Date                Gross Sales      

  • Field suppressing in sales order

    . in supressing of filed in sales order using shd0 tcode plz give tcode for finally assign this variant to or document type