Access denied when upgrade SharePoint app in on premise deployment while it succeeds in fresh deployment

We deployed a SharePoint hosted app then used it for a while then we needed to upgrade it to be provider hosted app.
we used the same AppID and name with the new package then uploaded the package to the app catalog.
the old app in the site contents now has a note that there is a newer version and prompts to upgrade.
the upgrade fails with access denied even for site collection administrator.
is there really some permission issue or the upgrade can't be done?
We are volunteers, if the reply help you mark it as your answer. thanks!!

Hi,
According to your post, my understanding is that you got access denied error when upgrade the SharePoint hosted app to provider hosted app.
How did you upgrade a SharePoint hosted app to a provider hosted app?
They are two different type apps, why not just create a new provider hosted app?
To create a provider hosted app, we should create a certificate that is used as “security token issuer”.
There are two articles about creating provider hosted high trust app, you can have a look at them.
http://blog.karstein-consulting.com/2013/01/08/create-provider-hosted-high-trust-app-for-sharepoint-2013-short-guide/
http://msdn.microsoft.com/en-us/library/fp179901.aspx
What’s more, there is an topic about the troubleshooting tips for SharePoint high trust app, you can refer to it.
http://blogs.technet.com/b/speschka/archive/2012/11/01/more-troubleshooting-tips-for-high-trust-apps-on-sharepoint-2013.aspx
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

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