Access sequence for Partner determination -Sales and Interaction Center CRM

Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
to when creating it in the interaction center. For example in the sales process we want the contact persons to be searched from the relationsship of the sold-to party but in customer service we do not want an automatic determination.
There are some BADIs available that can be used in the access sequences as a source but can they be used to
switch off some automatic determination when creating the transaction in t/c CIC0 whereas the automatic determination should work when creating the transaction in the sales process ie. t/c crmd_order?
Looking forward to have any input on this, thanks!
best regards,
Christina

Hi,
What we did is to remove the automatic determination on the transaction type that is used both in the sales process and Interaction center/customer service. The partner in question is only determined from the previous document in case you
create a follow-up document.
rgds,
Christina

Similar Messages

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    Hi,
    you mean you already synchronized CRM_DNL_PAR_FCT, CRM_DNL_PAR_PDD and CRM_DNL_PAR_PDP?
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    Wolfhard

  • Continuous "Access Sequence" for partner determination procedure

    Hi, I use access sequence for detemining BP in T-cd: CRMD_ORDER.
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    Thank you, but my setting in Determination time is already set "Recurring".
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    Hi Abhishek,
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  • Which access sequence of Partner determination should be used?

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    Hi,
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    30     CRM_PARTNER_C Business Partner Relationships + Partner Function category '0006 Activity partner' and Usage 'CRM'.
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  • Access sequence for the partner is optional?

    Hello Experts,
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    Regards,
    Swathi

    No, you must use access sequence. The only other way would be that you write your own function in which you prefill partners and trigger this function with event or if you write the same logic in on of the suitable badies.

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  • Purpose of Access sequence in text determination procedure?

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    Hi,
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  • Configuring Access Sequence during Partner processing,

    Hi
    configuring Access Sequence during Partner processing, is not displaying description for access sequence when trying to maintain Individual Accesses (its showing only the access sequence 4 digit code). Its an IDES system.
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    Regards
    Srinath Jawalkar

    Hi Vijayan,
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  • How to create the Access sequence for the Vendor+material+plant combination

    Hi all
    Please let me know How to create the Access sequence for the Vendormaterialplant combination..
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    Hi,
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    regards,
    Adwait Bachuwar

  • Significance of access sequence in Text determination procedure.

    Can anybody explain me the significance of access sequence in text determination procedure?
    regards,
    arul jothi a

    hi Prathik,
    I have two text id's.
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  • Urgent please .. condition found without access sequence for payment terms

    Dear All,
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    Regards
    venkat
    Edited by: venkat Kumbham on Apr 28, 2008 3:09 PM

    Hi Venkat,
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    Rgds,
    sapdt

  • Help required with Access Sequence for 'Delivery output' of Scheduling note

    Dear Gurus
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    hi ,
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    Hi there,
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