Access Violation when Printing on Windows NT

Our users are experiencing problems especially when trying to print from w/in our application which is deployed via JWS. As they print out, they are kicked out of the application and the following dump is generated in a file on their desktop. Any help will be appreciated.
please send me any details you may want to know in order to help out.
# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x77ab69e6, pid=5332, tid=5660
# Java VM: Java HotSpot(TM) Client VM (1.5.0-b64 mixed mode, sharing)
# Problematic frame:
# C [MSCTF.dll+0x69e6]
--------------- T H R E A D ---------------
Current thread (0x03a30678): JavaThread "AWT-Windows" daemon [_thread_in_native, id=5660]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000001
EAX=0x00000001, EBX=0x001ff930, ECX=0x0425e648, EDX=0x00000002
ESP=0x0425e5f0, EBP=0x0425e5f4, ESI=0x0425e648, EDI=0x00000000
EIP=0x77ab69e6, EFLAGS=0x00010202
Top of Stack: (sp=0x0425e5f0)
0x0425e5f0: 0011d368 0425e634 77ab77f0 00000001
0x0425e600: 000d0216 0015fc38 02f80203 77ab6704
0x0425e610: 0014a420 02f80203 00000000 00000000
0x0425e620: 77ab67c8 001953a8 04f700fc 00000000
0x0425e630: 001ff930 0425e654 77ab8e6f 0014aa00
0x0425e640: 02f80203 00000000 00000001 00000000
0x0425e650: 00000000 0425e680 77883472 02f80203
0x0425e660: 00000001 000d0216 02f80203 000d0216
Instructions: (pc=0x77ab69e6)
0x77ab69d6: ff 55 8b ec 8b 45 08 85 c0 56 8b f1 89 06 74 06
0x77ab69e6: 8b 08 50 ff 51 04 8b c6 5e 5d c2 04 00 90 90 90
Stack: [0x04220000,0x04260000), sp=0x0425e5f0, free space=249k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [MSCTF.dll+0x69e6]
C [MSCTF.dll+0x77f0]
C [MSCTF.dll+0x8e6f]
C [IMM32.DLL+0x3472]
C [USER32.dll+0x199cd]
C [USER32.dll+0x18e4c]
C [USER32.dll+0x18de1]
C [USER32.dll+0x19132]
C [USER32.dll+0x21a10]
C [USER32.dll+0x21ae8]
C [USER32.dll+0x21c03]
C [USER32.dll+0x23656]
C [ntdll.dll+0x60e6e]
C [COMDLG32.DLL+0x1ba2a]
C [USER32.dll+0x21a10]
C [USER32.dll+0xf203]
C [USER32.dll+0x10c7e]
C [USER32.dll+0x1123b]
C [USER32.dll+0x21a10]
C [USER32.dll+0x21ae8]
C [USER32.dll+0x2286a]
C [USER32.dll+0xed81]
C [USER32.dll+0x1144d]
C [USER32.dll+0x114a2]
C [COMDLG32.DLL+0x1b253]
C [COMDLG32.DLL+0x1b78c]
C [COMDLG32.DLL+0x1e3e7]
C [awt.dll+0xd99c0]
C [USER32.dll+0x21a10]
C [USER32.dll+0x21ae8]
C [USER32.dll+0x21c03]
C [USER32.dll+0x23656]
C [ntdll.dll+0x60e6e]
C [USER32.dll+0x1c5cd]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x03a70438 JavaThread "Thread-19" [_thread_in_native, id=4112]
0x03a6f980 JavaThread "AWT-EventQueue-2" [_thread_in_native, id=2188]
0x03a6f7f8 JavaThread "AWT-Shutdown" [_thread_blocked, id=5668]
0x03a6fb08 JavaThread "TimerQueue" daemon [_thread_blocked, id=5656]
0x03a44ad0 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=5636]
0x000bfd68 JavaThread "DestroyJavaVM" [_thread_blocked, id=2208]
0x03a4ee28 JavaThread "traceMsgQueueThread" [_thread_blocked, id=4064]
=>0x03a30678 JavaThread "AWT-Windows" daemon [_thread_in_native, id=5660]
0x00a21d10 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=4764]
0x00a21ff0 JavaThread "CompilerThread0" daemon [_thread_blocked, id=5372]
0x00a21338 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2704]
0x00a1c560 JavaThread "Finalizer" daemon [_thread_blocked, id=4932]
0x00a1af38 JavaThread "Reference Handler" daemon [_thread_blocked, id=5644]
Other Threads:
0x00a18750 VMThread [id=5648]
0x00971480 WatcherThread [id=1872]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
def new generation total 1152K, used 680K [0x233a0000, 0x234d0000, 0x23880000)
eden space 1088K, 56% used [0x233a0000, 0x2343a3b8, 0x234b0000)
from space 64K, 100% used [0x234c0000, 0x234d0000, 0x234d0000)
to space 64K, 0% used [0x234b0000, 0x234b0000, 0x234c0000)
tenured generation total 14008K, used 13161K [0x23880000, 0x2462e000, 0x273a0000)
the space 14008K, 93% used [0x23880000, 0x2455a638, 0x2455a800, 0x2462e000)
compacting perm gen total 8192K, used 3976K [0x273a0000, 0x27ba0000, 0x2b3a0000)
the space 8192K, 48% used [0x273a0000, 0x27782110, 0x27782200, 0x27ba0000)
ro space 8192K, 62% used [0x2b3a0000, 0x2b8a7160, 0x2b8a7200, 0x2bba0000)
rw space 12288K, 46% used [0x2bba0000, 0x2c12c1c0, 0x2c12c200, 0x2c7a0000)
Dynamic libraries:
0x00400000 - 0x0040c000 C:\Program Files\Java\jre1.5.0\bin\javaw.exe
0x77d00000 - 0x77e1e000 C:\Windows\system32\ntdll.dll
0x77e60000 - 0x77f38000 C:\Windows\system32\kernel32.dll
0x778a0000 - 0x7795f000 C:\Windows\system32\ADVAPI32.dll
0x777b0000 - 0x77873000 C:\Windows\system32\RPCRT4.dll
0x77710000 - 0x777ae000 C:\Windows\system32\USER32.dll
0x77b80000 - 0x77bcb000 C:\Windows\system32\GDI32.dll
0x775e0000 - 0x7768a000 C:\Windows\system32\MSVCRT.dll
0x71410000 - 0x7142e000 C:\Windows\system32\ShimEng.dll
0x763b0000 - 0x763dc000 C:\Windows\system32\apphelp.dll
0x731a0000 - 0x73227000 C:\Windows\AppPatch\AcLayers.DLL
0x765c0000 - 0x7708e000 C:\Windows\system32\SHELL32.dll
0x77120000 - 0x77175000 C:\Windows\system32\SHLWAPI.dll
0x77320000 - 0x77464000 C:\Windows\system32\ole32.dll
0x77550000 - 0x775dc000 C:\Windows\system32\OLEAUT32.dll
0x76560000 - 0x7657e000 C:\Windows\system32\USERENV.dll
0x76540000 - 0x76554000 C:\Windows\system32\Secur32.dll
0x732f0000 - 0x73331000 C:\Windows\system32\WINSPOOL.DRV
0x76000000 - 0x76014000 C:\Windows\system32\MPR.dll
0x77880000 - 0x7789e000 C:\Windows\system32\IMM32.DLL
0x77ab0000 - 0x77b77000 C:\Windows\system32\MSCTF.dll
0x77540000 - 0x77549000 C:\Windows\system32\LPK.DLL
0x779b0000 - 0x77a2d000 C:\Windows\system32\USP10.dll
0x75360000 - 0x754f4000 C:\Windows\WinSxS\\comctl32.dll
0x6d640000 - 0x6d7c5000 C:\Program Files\Java\jre1.5.0\bin\client\jvm.dll
0x750f0000 - 0x75123000 C:\Windows\system32\WINMM.dll
0x750b0000 - 0x750e8000 C:\Windows\system32\OLEACC.dll
0x6d280000 - 0x6d288000 C:\Program Files\Java\jre1.5.0\bin\hpi.dll
0x765b0000 - 0x765b7000 C:\Windows\system32\PSAPI.DLL
0x6d610000 - 0x6d61c000 C:\Program Files\Java\jre1.5.0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\Program Files\Java\jre1.5.0\bin\java.dll
0x6d630000 - 0x6d63f000 C:\Program Files\Java\jre1.5.0\bin\zip.dll
0x6d000000 - 0x6d166000 C:\Program Files\Java\jre1.5.0\bin\awt.dll
0x75660000 - 0x7569f000 C:\Windows\system32\uxtheme.dll
0x03cb0000 - 0x03d96000 C:\Windows\system32\ddraw.dll
0x6f490000 - 0x6f496000 C:\Windows\system32\DCIMAN32.dll
0x77190000 - 0x77318000 C:\Windows\system32\SETUPAPI.dll
0x744a0000 - 0x744ac000 C:\Windows\system32\dwmapi.dll
0x75930000 - 0x75951000 C:\Windows\system32\NTMARTA.DLL
0x77960000 - 0x779a9000 C:\Windows\system32\WLDAP32.dll
0x77690000 - 0x776bd000 C:\Windows\system32\WS2_32.dll
0x77e20000 - 0x77e26000 C:\Windows\system32\NSI.dll
0x760b0000 - 0x760c1000 C:\Windows\system32\SAMLIB.dll
0x6bbe0000 - 0x6bee1000 C:\Windows\system32\VTGUModeDX32.dll
0x6cee0000 - 0x6cfac000 C:\Windows\system32\D3DIM700.DLL
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0\bin\deploy.dll
0x77470000 - 0x7753f000 C:\Windows\system32\WININET.dll
0x77180000 - 0x77183000 C:\Windows\system32\Normaliz.dll
0x776c0000 - 0x77705000 C:\Windows\system32\iertutil.dll
0x77bd0000 - 0x77cf4000 C:\Windows\system32\urlmon.dll
0x75f00000 - 0x75ff1000 C:\Windows\system32\CRYPT32.dll
0x76020000 - 0x76032000 C:\Windows\system32\MSASN1.dll
0x6d5d0000 - 0x6d5ed000 C:\Program Files\Java\jre1.5.0\bin\RegUtils.dll
0x75c90000 - 0x75c98000 C:\Windows\system32\VERSION.dll
0x73bf0000 - 0x73df4000 C:\Windows\system32\msi.dll
0x75520000 - 0x75567000 C:\Windows\system32\RASAPI32.dll
0x75500000 - 0x75514000 C:\Windows\system32\rasman.dll
0x76280000 - 0x762ea000 C:\Windows\system32\NETAPI32.dll
0x75130000 - 0x75161000 C:\Windows\system32\TAPI32.dll
0x75740000 - 0x7574c000 C:\Windows\system32\rtutils.dll
0x71a20000 - 0x71a26000 C:\Windows\system32\sensapi.dll
0x75d30000 - 0x75d37000 C:\Windows\system32\credssp.dll
0x75a20000 - 0x75a65000 C:\Windows\system32\schannel.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0\bin\net.dll
0x75c20000 - 0x75c5b000 C:\Windows\system32\mswsock.dll
0x75c80000 - 0x75c86000 C:\Windows\System32\wship6.dll
0x6d240000 - 0x6d27d000 C:\Program Files\Java\jre1.5.0\bin\fontmanager.dll
0x75090000 - 0x7509f000 C:\Windows\system32\NLAapi.dll
0x75e60000 - 0x75e79000 C:\Windows\system32\IPHLPAPI.DLL
0x75e20000 - 0x75e55000 C:\Windows\system32\dhcpcsvc.DLL
0x76060000 - 0x7608b000 C:\Windows\system32\DNSAPI.dll
0x75e10000 - 0x75e17000 C:\Windows\system32\WINNSI.DLL
0x75df0000 - 0x75e10000 C:\Windows\system32\dhcpcsvc6.DLL
0x72730000 - 0x72738000 C:\Windows\System32\winrnr.dll
0x72560000 - 0x7256f000 C:\Windows\system32\napinsp.dll
0x72520000 - 0x72532000 C:\Windows\system32\pnrpnsp.dll
0x758f0000 - 0x758f6000 C:\Windows\System32\wshtcpip.dll
0x73a30000 - 0x73a36000 C:\Windows\system32\rasadhlp.dll
0x6d4e0000 - 0x6d4e9000 C:\Program Files\Java\jre1.5.0\bin\nio.dll
0x6d1c0000 - 0x6d1e3000 C:\Program Files\Java\jre1.5.0\bin\dcpr.dll
0x6d3c0000 - 0x6d3df000 C:\Program Files\Java\jre1.5.0\bin\jpeg.dll
0x77a30000 - 0x77aa4000 C:\Windows\system32\COMDLG32.DLL
0x744b0000 - 0x74536000 C:\Windows\WinSxS\\COMCTL32.dll
0x6c640000 - 0x6c6f9000 C:\Windows\system32\spool\DRIVERS\W32X86\3\UNIDRVUI.DLL
0x6cb30000 - 0x6cb8e000 C:\Windows\system32\spool\DRIVERS\W32X86\3\UNIDRV.DLL
0x6c0e0000 - 0x6c215000 C:\Windows\system32\spool\DRIVERS\W32X86\3\hpz3rlhn.dll
0x71a90000 - 0x71af6000 C:\Windows\system32\msvcp60.dll
0x6c590000 - 0x6c635000 C:\Windows\system32\spool\DRIVERS\W32X86\3\hpzlelhn.dll
0x06630000 - 0x06670000 C:\Windows\system32\spool\DRIVERS\W32X86\3\HPFIME50.dll
0x73180000 - 0x73191000 C:\Windows\system32\msvcirt.dll
0x77090000 - 0x77114000 C:\Windows\system32\CLBCatQ.DLL
0x72d40000 - 0x72e69000 C:\Windows\System32\msxml3.dll
0x759b0000 - 0x759e8000 C:\Windows\system32\rsaenh.dll
0x6b930000 - 0x6bbd2000 C:\Windows\system32\spool\DRIVERS\W32X86\3\hpzuilhn.dll
0x6db30000 - 0x6db76000 C:\Windows\system32\COMPSTUI.dll
0x75600000 - 0x75605000 C:\Windows\system32\MSIMG32.dll
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\Program Files\Java\jre1.5.0\lib\javaws.jar;C:\Program Files\Java\jre1.5.0\lib\deploy.jar -Djnlpx.home=C:\Program Files\Java\jre1.5.0\bin -Djnlpx.splashport=49680 -Djnlpx.jvm="C:\Program Files\Java\jre1.5.0\bin\javaw.exe" -Djnlpx.remove=true\Program Files\Java\jre1.5.0\lib\security\javaws.policy -DtrustProxy=true -Xverify:remote -Djnlpx.heapsize=NULL,NULL
java_command: com.sun.javaws.Main C:\Users\NUNYAB~1\AppData\Local\Temp\javaws2
Environment Variables:
CLASSPATH=.;C:\Program Files\QuickTime\QTSystem\
PATH=C:\Program Files\Java\jre1.5.0\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\Internet Explorer;;"C:\Program Files\Java\jre1.5.0\bin"
USERNAME=Nunya Buisness
PROCESSOR_IDENTIFIER=x86 Family 6 Model 10 Stepping 9, CentaurHauls
--------------- S Y S T E M ---------------
OS: Windows NT 6.0 Build 6000
CPU:total 1 family 6, cmov, cx8, fxsr, mmx, sse, sse2
Memory: 4k page, physical 456576k(86412k free), swap 1477948k(738716k free)
vm_info: Java HotSpot(TM) Client VM (1.5.0-b64) for windows-x86, built on Sep 15 2004 03:00:31 by "java_re" with MS VC++ 6.0

Hi Paula,
I am getting a similar issue. Have you found a solution and/or the root cause of the violation?

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    --------------- T H R E A D ---------------
    Current thread (0x05d87400): JavaThread "main" [_thread_in_native, id=5968, stack(0x05b40000,0x05c40000)]
    siginfo: ExceptionCode=0xc0000005, reading address 0x00000000
    EAX=0x00000000, EBX=0x05c38614, ECX=0x00000016, EDX=0x00000000
    ESP=0x05c383a8, EBP=0x05c38608, ESI=0x00000000, EDI=0x05c385a8
    EIP=0x7d8e6189, EFLAGS=0x00010246
    Top of Stack: (sp=0x05c383a8)
    0x05c383a8: 0055c5c6 00000000 00500028 00000002
    0x05c383b8: 000024b0 00000000 00001750 00000000
    0x05c383c8: 010e940e 00000000 00000000 00000000
    0x05c383d8: 00000021 c0000022 00000001 00000000
    0x05c383e8: 00000000 00000000 116e4bc8 00000000
    0x05c383f8: 00000000 00000000 00000000 00000000
    0x05c38408: 00000000 00000000 00000000 00000000
    0x05c38418: 00000000 00000000 00000000 00000000
    Instructions: (pc=0x7d8e6189)
    0x7d8e6179: 00 00 8b 85 f0 fd ff ff 6a 16 8b f0 59 8d 7d a0
    0x7d8e6189: f3 a5 8b 4d a4 89 48 04 8b 4d a8 89 48 08 66 8b
    Stack: [0x05b40000,0x05c40000], sp=0x05c383a8, free space=992k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
    C [Secur32.dll+0x16189]
    C [Secur32.dll+0x19c78]
    C [deploy.dll+0x29e3]
    v ~BufferBlob::Interpreter
    v ~BufferBlob::Interpreter
    v ~BufferBlob::StubRoutines (1)
    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
    v ~BufferBlob::Interpreter
    v ~BufferBlob::Interpreter
    v ~BufferBlob::StubRoutines (1)
    v ~BufferBlob::Interpreter
    v ~BufferBlob::Interpreter
    v ~BufferBlob::Interpreter
    v ~BufferBlob::Interpreter
    v ~BufferBlob::StubRoutines (1)
    --------------- P R O C E S S ---------------
    Java Threads: ( => current thread )
    0x09883400 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=1452, stack(0x09d30000,0x09e30000)]
    0x09870800 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=1476, stack(0x09a70000,0x09b70000)]
    0x08956800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=10004, stack(0x09730000,0x09830000)]
    0x08948800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=7812, stack(0x095f0000,0x096f0000)]
    0x08946800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=408, stack(0x09370000,0x09470000)]
    0x0888e800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=876, stack(0x090e0000,0x091e0000)]
    0x08889c00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=7148, stack(0x08fa0000,0x090a0000)]
    0x08888c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=3600, stack(0x08e60000,0x08f60000)]
    0x08887c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4732, stack(0x08d20000,0x08e20000)]
    0x08880000 JavaThread "Finalizer" daemon [_thread_blocked, id=2552, stack(0x08be0000,0x08ce0000)]
    0x0887f000 JavaThread "Reference Handler" daemon [_thread_blocked, id=3356, stack(0x08aa0000,0x08ba0000)]
    =>0x05d87400 JavaThread "main" [_thread_in_native, id=5968, stack(0x05b40000,0x05c40000)]
    Other Threads:
    0x0887dc00 VMThread [stack: 0x08960000,0x08a60000] [id=1792]
    0x08891400 WatcherThread [stack: 0x09220000,0x09320000] [id=7192]
    VM state:not at safepoint (normal execution)
    VM Mutex/Monitor currently owned by a thread: None
    def new generation total 960K, used 461K [0x23d70000, 0x23e70000, 0x24250000)
    eden space 896K, 44% used [0x23d70000, 0x23dd3698, 0x23e50000)
    from space 64K, 100% used [0x23e60000, 0x23e70000, 0x23e70000)
    to space 64K, 0% used [0x23e50000, 0x23e50000, 0x23e60000)
    tenured generation total 4096K, used 341K [0x24250000, 0x24650000, 0x27d70000)
    the space 4096K, 8% used [0x24250000, 0x242a5748, 0x242a5800, 0x24650000)
    compacting perm gen total 12288K, used 1165K [0x27d70000, 0x28970000, 0x2bd70000)
    the space 12288K, 9% used [0x27d70000, 0x27e936d0, 0x27e93800, 0x28970000)
    ro space 8192K, 62% used [0x2bd70000, 0x2c272a28, 0x2c272c00, 0x2c570000)
    rw space 12288K, 52% used [0x2c570000, 0x2cbb86b8, 0x2cbb8800, 0x2d170000)
    Dynamic libraries:
    0x00400000 - 0x0049b000      C:\Program Files (x86)\Internet Explorer\iexplore.exe
    0x7d600000 - 0x7d6f0000      C:\WINDOWS\system32\ntdll.dll
    0x7d4c0000 - 0x7d5f0000      C:\WINDOWS\syswow64\kernel32.dll
    0x00550000 - 0x005eb000      C:\WINDOWS\syswow64\ADVAPI32.dll
    0x7da20000 - 0x7db00000      C:\WINDOWS\syswow64\RPCRT4.dll
    0x7d8d0000 - 0x7d920000      C:\WINDOWS\syswow64\Secur32.dll
    0x7d800000 - 0x7d890000      C:\WINDOWS\syswow64\GDI32.dll
    0x7d930000 - 0x7da00000      C:\WINDOWS\syswow64\USER32.dll
    0x77ba0000 - 0x77bfa000      C:\WINDOWS\syswow64\msvcrt.dll
    0x005f0000 - 0x00642000      C:\WINDOWS\syswow64\SHLWAPI.dll
    0x7c8d0000 - 0x7d0cf000      C:\WINDOWS\syswow64\SHELL32.dll
    0x77670000 - 0x777a9000      C:\WINDOWS\syswow64\ole32.dll
    0x46b90000 - 0x46cb7000      C:\WINDOWS\syswow64\urlmon.dll
    0x00650000 - 0x006db000      C:\WINDOWS\syswow64\OLEAUT32.dll
    0x46300000 - 0x46345000      C:\WINDOWS\syswow64\iertutil.dll
    0x77b90000 - 0x77b98000      C:\WINDOWS\syswow64\VERSION.dll
    0x7dee0000 - 0x7df40000      C:\WINDOWS\system32\IMM32.DLL
    0x7dbd0000 - 0x7dcd3000      C:\WINDOWS\WinSxS\WOW64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_5FA17F4E\comctl32.dll
    0x46350000 - 0x4691d000      C:\WINDOWS\system32\IEFRAME.dll
    0x76b70000 - 0x76b7b000      C:\WINDOWS\system32\PSAPI.DLL
    0x7df50000 - 0x7dfc0000      C:\WINDOWS\system32\UxTheme.dll
    0x4b3c0000 - 0x4b410000      C:\WINDOWS\SysWOW64\MSCTF.dll
    0x10000000 - 0x10011000      D:\programme\hardcopy\HcDLL2_19_Win32.dll
    0x02130000 - 0x023f5000      C:\WINDOWS\system32\xpsp2res.dll
    0x75e60000 - 0x75e87000      C:\WINDOWS\system32\apphelp.dll
    0x4dc30000 - 0x4dc5e000      C:\WINDOWS\system32\msctfime.ime
    0x02560000 - 0x0258f000      C:\WINDOWS\system32\IEUI.dll
    0x76280000 - 0x76285000      C:\WINDOWS\system32\MSIMG32.dll
    0x4dd60000 - 0x4df07000      C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.3790.3959_x-ww_8251BDDE\gdiplus.dll
    0x47150000 - 0x47171000      C:\WINDOWS\system32\xmllite.dll
    0x777b0000 - 0x77833000      C:\WINDOWS\system32\CLBCatQ.DLL
    0x77010000 - 0x770d6000      C:\WINDOWS\system32\COMRes.dll
    0x744c0000 - 0x744eb000      C:\WINDOWS\SysWOW64\msimtf.dll
    0x77b00000 - 0x77b54000      C:\WINDOWS\System32\cscui.dll
    0x76520000 - 0x7653d000      C:\WINDOWS\System32\CSCDLL.dll
    0x770e0000 - 0x771e8000      C:\WINDOWS\system32\SETUPAPI.dll
    0x325c0000 - 0x325d2000      D:\programme\OFFICE11\msohev.dll
    0x77980000 - 0x77af3000      C:\WINDOWS\SysWow64\shdocvw.dll
    0x761b0000 - 0x76243000      C:\WINDOWS\syswow64\CRYPT32.dll
    0x76190000 - 0x761a2000      C:\WINDOWS\syswow64\MSASN1.dll
    0x75360000 - 0x753de000      C:\WINDOWS\syswow64\CRYPTUI.dll
    0x76bb0000 - 0x76bdb000      C:\WINDOWS\syswow64\WINTRUST.dll
    0x76c10000 - 0x76c38000      C:\WINDOWS\syswow64\imagehlp.dll
    0x71c40000 - 0x71c97000      C:\WINDOWS\syswow64\NETAPI32.dll
    0x76f10000 - 0x76f3e000      C:\WINDOWS\syswow64\WLDAP32.dll
    0x032e0000 - 0x0332a000      C:\Program Files (x86)\Internet Explorer\ieproxy.dll
    0x75da0000 - 0x75e5d000      C:\WINDOWS\system32\SXS.DLL
    0x46a70000 - 0x46b3f000      C:\WINDOWS\syswow64\WININET.dll
    0x03690000 - 0x03699000      C:\WINDOWS\syswow64\Normaliz.dll
    0x74540000 - 0x745d3000      C:\WINDOWS\system32\MLANG.dll
    0x71c00000 - 0x71c17000      C:\WINDOWS\system32\ws2_32.dll
    0x71bf0000 - 0x71bf8000      C:\WINDOWS\system32\WS2HELP.dll
    0x75f30000 - 0x75fcd000      C:\Program Files (x86)\Internet Explorer\mui\0407\shdoclc.dll
    0x77530000 - 0x775c7000      C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_78FCF8D0\COMCTL32.dll
    0x7db30000 - 0x7dbb0000      C:\WINDOWS\system32\mswsock.dll
    0x5f270000 - 0x5f2ca000      C:\WINDOWS\system32\hnetcfg.dll
    0x71ae0000 - 0x71ae8000      C:\WINDOWS\System32\wshtcpip.dll
    0x76e90000 - 0x76ecf000      C:\WINDOWS\system32\RASAPI32.dll
    0x76e40000 - 0x76e52000      C:\WINDOWS\system32\rasman.dll
    0x76e60000 - 0x76e8f000      C:\WINDOWS\system32\TAPI32.dll
    0x76e30000 - 0x76e3c000      C:\WINDOWS\system32\rtutils.dll
    0x76aa0000 - 0x76acd000      C:\WINDOWS\system32\WINMM.dll
    0x71bc0000 - 0x71bc8000      C:\WINDOWS\system32\rdpsnd.dll
    0x771f0000 - 0x77201000      C:\WINDOWS\system32\WINSTA.dll
    0x76920000 - 0x769e2000      C:\WINDOWS\system32\USERENV.dll
    0x722f0000 - 0x722f5000      C:\WINDOWS\system32\sensapi.dll
    0x76f80000 - 0x76f85000      C:\WINDOWS\system32\rasadhlp.dll
    0x76ed0000 - 0x76efa000      C:\WINDOWS\system32\DNSAPI.dll
    0x76f70000 - 0x76f77000      C:\WINDOWS\System32\winrnr.dll
    0x71d00000 - 0x71d1c000      C:\WINDOWS\SysWOW64\actxprxy.dll
    0x71e00000 - 0x71e14000      C:\WINDOWS\system32\msapsspc.dll
    0x78080000 - 0x78091000      C:\WINDOWS\system32\MSVCRT40.dll
    0x71e20000 - 0x71e70000      C:\WINDOWS\system32\msnsspc.dll
    0x76c90000 - 0x76cb7000      C:\WINDOWS\SysWOW64\msv1_0.DLL
    0x76cf0000 - 0x76d0a000      C:\WINDOWS\system32\iphlpapi.dll
    0x46d00000 - 0x47073000      C:\WINDOWS\system32\mshtml.dll
    0x03e90000 - 0x03eb9000      C:\WINDOWS\system32\msls31.dll
    0x46990000 - 0x469f0000      C:\WINDOWS\system32\ieapfltr.dll
    0x03fe0000 - 0x04001000      C:\WINDOWS\system32\NTMARTA.DLL
    0x7e020000 - 0x7e02f000      C:\WINDOWS\system32\SAMLIB.dll
    0x63380000 - 0x633f8000      C:\WINDOWS\SysWOW64\jscript.dll
    0x04910000 - 0x04975000      C:\WINDOWS\SysWow64\Macromed\Flash\SWFlash.ocx
    0x762b0000 - 0x762f9000      C:\WINDOWS\syswow64\comdlg32.dll
    0x049d0000 - 0x04a02000      C:\WINDOWS\system32\iepeers.dll
    0x73070000 - 0x73097000      C:\WINDOWS\system32\WINSPOOL.DRV
    0x1b000000 - 0x1b00c000      C:\WINDOWS\system32\ImgUtil.dll
    0x1b060000 - 0x1b06e000      C:\WINDOWS\system32\pngfilt.dll
    0x058b0000 - 0x058bc000      D:\programme\hardcopy\hardcopy.dll
    0x461f0000 - 0x46267000      C:\WINDOWS\system32\mshtmled.dll
    0x5def0000 - 0x5defe000      C:\WINDOWS\system32\pstorec.dll
    0x76a80000 - 0x76a92000      C:\WINDOWS\system32\ATL.DLL
    0x71f60000 - 0x71f64000      C:\WINDOWS\system32\security.dll
    0x68000000 - 0x68035000      C:\WINDOWS\system32\rsaenh.dll
    0x6d6b0000 - 0x6d6d1000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\npjpi160_05.dll
    0x7c340000 - 0x7c396000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\msvcr71.dll
    0x6d400000 - 0x6d41b000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\jpiexp.dll
    0x6d1b0000 - 0x6d1c1000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\deploy.dll
    0x71bb0000 - 0x71bb9000      C:\WINDOWS\system32\wsock32.dll
    0x6d450000 - 0x6d474000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\jpishare.dll
    0x6d7c0000 - 0x6da10000      C:\PROGRA~2\Java\JRE16~2.0_0\bin\client\jvm.dll
    0x6d270000 - 0x6d278000      C:\PROGRA~2\Java\JRE16~2.0_0\bin\hpi.dll
    0x6d770000 - 0x6d77c000      C:\PROGRA~2\Java\JRE16~2.0_0\bin\verify.dll
    0x6d310000 - 0x6d32f000      C:\PROGRA~2\Java\JRE16~2.0_0\bin\java.dll
    0x6d7b0000 - 0x6d7bf000      C:\PROGRA~2\Java\JRE16~2.0_0\bin\zip.dll
    0x6d000000 - 0x6d12e000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\awt.dll
    0x73860000 - 0x738ac000      C:\WINDOWS\system32\ddraw.dll
    0x73b30000 - 0x73b36000      C:\WINDOWS\system32\DCIMAN32.dll
    0x6d210000 - 0x6d263000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\fontmanager.dll
    0x6d3e0000 - 0x6d3f8000      C:\Program Files (x86)\Java\jre1.6.0_05\bin\jpicom.dll
    VM Arguments:
    jvm_args: -Xbootclasspath/a:C:\PROGRA~2\Java\JRE16~2.0_0\lib\deploy.jar;C:\PROGRA~2\Java\JRE16~2.0_0\lib\plugin.jar -Xmx64m -Djavaplugin.maxHeapSize=64m -Xverify:remote -Djavaplugin.version=1.6.0_05 -Djavaplugin.nodotversion=160_05 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~2\Java\JRE16~2.0_0 -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~2\Java\JRE16~2.0_0\classes -Xbootclasspath/a:C:\PROGRA~2\Java\JRE16~2.0_0\lib\deploy.jar;C:\PROGRA~2\Java\JRE16~2.0_0\lib\plugin.jar -Xmx64m -Djavaplugin.maxHeapSize=64m -Xverify:remote -Djavaplugin.version=1.6.0_05 -Djavaplugin.nodotversion=160_05 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~2\Java\JRE16~2.0_0
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    Launcher Type: generic
    Environment Variables:
    PATH=C:\PROGRA~2\Java\JRE16~2.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;.
    PROCESSOR_IDENTIFIER=EM64T Family 6 Model 15 Stepping 7, GenuineIntel
    --------------- S Y S T E M ---------------
    OS: Windows Server 2003 family Build 3790 Service Pack 2
    CPU:total 8 (4 cores per cpu, 1 threads per core) family 6 model 15 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
    Memory: 4k page, physical 4194303k(4194303k free), swap 4194303k(4194303k free)
    vm_info: Java HotSpot(TM) Client VM (10.0-b19) for windows-x86 JRE (1.6.0_05-b13), built on Feb 22 2008 01:16:53 by "java_re" with MS VC++ 7.1
    time: Fri Mar 07 08:16:00 2008
    elapsed time: 3 seconds
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    >  Additional Information 4:        0a9e372d3b4ad19135b953a78882e789
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    Message Edited by swillh on 06-25-2007 08:55 AM

    I will answer your questions in the text below. Thanks for your help.
    Hi swillh,
    I also would like to help you.
    Unfortunately, The reported access violation in the central Windows ntdll.dll is very unspecific.
    May be the following questions will help you to provide me more info.
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    The server can sometimes be a little slow but the connection is good. This computer is using the same connection that the prior computer utilized without issue.
    Are the files accessed by multiple clients simultaneously?
    It is possible that more than one computer can be accessing the same file, but again, this has never been an issue. We are reading the files only, not writing to them.
    The processing routines we are running have used for over 5 years without any issues until adding this computer.
    Is the text file read by one client while another client is writing the same file?
    No, files are "read only"
    2. Have you already tested opening the file with the FileOpen command before calling FR?
    Do you see any chance to convert the aut to a vbs file? This gives you more alternatives in accessing text files.
    3. What do you mean with "processing ATD's with 30 or more channels of data"? Where is the relation between ATD files and data channels?
    Processing Crash Dummy data with file sets low in channel count (15 channels) result in successful processing without any crashes or access errors.  When processing dummies with more than 20 channels we sometimes encounter these issues. The higher channel count may be the only common factor I can find in these faults.
    Message Edited by swillh on 07-09-2007 08:44 AM

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