Accessing backed up contacts for two phones

I have multiple phones on my account, but can access the backed up contacts only for one of the phones.  I read another thread that said you have to setup a separate account for each line to do this, but how can you setup a separate account for multiple phones on the same account?  Trying to register a second time with the other line specified doesn't work because the number is seen as belonging to the same account.
I can't believe Verizon would have prevented this from being done.

As Ann154 said, you need to log out of the master account completely to set up (register) each line for it's own account.  Separate browsers or even computers will work too, if you have those options. The initial setup of each line is a bit of a hassle, but once each line IS set up on it's own account, with it's own password, Backup Assistant will work properly for each phone.
Having separate accounts also allows you to purchase (if you are so inclined) ringtones and ringback tones for each line, and gives you access to cloud storage for each line separate from the others.
Hope this helps.

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