Accesspoint not joining correct controller

Question

Hi,
I am trying to setup a 2504 Wireless Controller with a few  AIR-AP1262N-E-K9 Access Points. But i'm having trouble getting the access points to connect to the controller.
The controller and AP's are setup at a local network at one of my customers. They are part of a quite large organization and are therefore connected to some of their other divisions in different contries via MPLS. The DHCP and DNS servers are therefore on a different subnet.
I have confirmed that the Access Points do get a correct IP from the DHCP server and that i am able to ping from the controller to the AP. When looking at the controller it does not receive any join requests from the AP's.
I have setup a console connection to the controller and 1 AP, so i can view debug information.
Most guides mention that you can run different LWAPP commands from the CLI on the AP like show lwapp for example. But i am not able to run any of these LWAPP commands on my AP.
I was hinted that this could be due to the fact that the AP was actually connected to a controller. Is there any way to confirm this from the CLI on the AP? I have run the following command: ap#show controller which gave the following output:
interface Dot11Radio0
Radio Dortmunder 2.4
I was wondering if this could actually mean that the AP had joined another controller?
When looking at the LED it is constant green which should mean that it up and running, but no clients is associated to it yet.
Any ideas would be greatly appreciated.

Answer 1

ap#show version
Cisco IOS Software, C1260 Software (AP3G1-K9W7-M), Version 12.4(25d)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 11-Aug-11 02:07 by prod_rel_team
ROM: Bootstrap program is C1260 boot loader
BOOTLDR: C1260 Boot Loader (AP3G1-BOOT-M) Version 12.4(23c)JA5, RELEASE SOFTWARE (fc1)
ap uptime is 1 hour, 34 minutes
System returned to ROM by reload
System image file is "flash:/ap3g1-k9w7-mx.124-25d.JA1/ap3g1-k9w7-mx.124-25d.JA1"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
cisco AIR-AP1262N-E-K9     (PowerPC460exr) processor (revision A0) with 81910K/49152K bytes of memory.
Processor board ID FCZ1631Z058
PowerPC460exr CPU at 666Mhz, revision number 0x18A8
Last reset from reload
1 Gigabit Ethernet interface
2 802.11 Radio(s)
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 30:F7:0D:13:02:C9
Part Number                          : 73-12175-06
PCA Assembly Number                  : 800-32268-06
PCA Revision Number                  : A0
PCB Serial Number                    : FOC16274Y8E
Top Assembly Part Number             : 800-33866-02
Top Assembly Serial Number           : FCZ1631Z058
Top Revision Number                  : A0
Product/Model Number                 : AIR-AP1262N-E-K9
Configuration register is 0xF