Account hacked; rescue address and security questions changed

what recourse do i have to fix this? i haven't used my account in ages, since i moved away from iphone. i just signed back in to update my mac, and all my info has been changed. what can i do and where do i start? the rescue address is changed and so are my security questions.

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111482)

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Appleid, recovery email address and security questions were hacked.

My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.

You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 i forget my apple rescue email and security question.how i can change my password

i forget my apple rescue email and security question.how i can rest my password

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Unfortunately at this moment you can't. Apple emplyee(s) inadvertantly assisted someone to hack the Apple ID accounts of others and Apple has placed a moritorium on resetting accounts until Apple has security in place to prevent this occurring again.
Write iTunes/Mac App Store Support and perhaps they can tell you when to axpect help to reset your account.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

I forgot my rescue email address and security questions

i forgot my rescue email address and security questions...i cant remember which email address i used for my rescue email address id

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
for got security questions: Apple Support Communities

I forgot rescue email address and security questions

Help me what do I do if I forgot my resue email address and security questions?

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96426)

HT5312 i forgot my apple rescue email and security questions

Plz Help me .i fill i tune gift card 10$ .now i can't buy game in apple store because they ask security questions .i try to reset security questions but they sent to rescue email.but i forgot my apple rescue email and security questions .
<Email Edited By Host>

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

Can't access my account. Rescue Email and Secuirty Questions dont work.

Can't access my account. Rescue Email and Secuirty Questions dont work.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.

HT5312 forgot rescue email and security question

What can i do if i forgot my rescue email and security questions, and i dont want to call?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Can't remember my rescue email, and security questions. Help?

Is there any way to find out my rescue email and security questions without contacting apple?

Not without correctly guessing them. If you make too many incorrect guesses for the security answers, you'll get locked out.
(105716)

I have forgotten my alternate email address and security questions, and i can't make any purchase of games from the app store, but i have already use my itune gift card, how?

Please help me, i have forgotten my alternate email address and security questios, i can't make any purchase in app store, but i have already used the app store girt card, please help me : (

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87468)

Authorisation of an old account on a new mac, Password not working, no longer have access to that email address, and security question not working. But I do have my mac authorised! ...is there anyway to copy or get authorisation info off it???

Please help me!!!!
I have got a new Mac, I am trying to share my itues on it as well as my old mac, I have had two itunes accounts in my life, one is current now (this account) one I have not had access to the email for years. Since I have bought music off both accounts, I wish to play it all on both my macs. My Old mac has both accounts Authorised fine and all is good.
My new Mac, I have thios account running fine, but keep getting prompted for the password for my old account, I have no idea what my old password is, I have not had access to that email address for 5 years, and for some strange reason the security question isn't working eaither.
Since I do still have one Mac where it is Authorised, Is there any file I can copy accross or anyway to get the password out of the OSX 10.6.8 for my old account.
Secondly, is there anyway to roll both accounts into just my current one.
Many Thanks in advance for your help.
Steve

I too am having this same problem but I have not seen ANY solutions for it. Looks like Apple is ignoring it!!!!!!!!?

Rescue email and security questions.

I no longer have access to my rescue email and cannot remember my security question answers. How on earth do I access my account?

Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and your verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account

Need help with rescue email and security questions

I accidentally entered the wrong rescue email address while setting up my account, now I can't remember the answers to my security questions. Is there any way to reset my rescue email without answering the questions? I can't purchase anything on my new Mac until this is corrected.

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I forgot my rescue email and security question help!!

well its been like 2 yrs since I did my security email and question so can anyone help me to reset them with a link of some sort cause all the links i've found wont tell me how to do both!!

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Account hacked; rescue address and security questions changed

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