Account locked by Skype WITHOUT using common sense

I made an account for a friend and bought a voucher for him. After his first call, the account got locked. Here is the discussion I had on Skype`s live chat. It`s quite hilarious how a multi billion company like Skype hires cheap support from the Phillipines. Why would they do that unless they don`t want people using their service.... Please read on as it is quite hilarious. Oh, can someone ( a NATIVE English speaker prefferably) tell me what in God`s name is the "speciality group" and what is his role?
System
Thank you for contacting Skype Customer Support!
9:32:50 AM System
Please hold for the next available Live Support Agent.
9:33:40 AM System
Due to unexpected high volume, the waiting time is longer than usual. We apologise for the inconvenience.
9:34:40 AM System
You can also get support by emailing us at [email protected] or reach our community at http://community.skype.com/. If you prefer chat support, we suggest that you try to reach us again later.
9:34:50 AM System
Meschelle O. has joined this session!
9:34:50 AM System
Connected with Meschelle O.
9:34:50 AM System
Thank you for contacting Skype Customer Support!
9:34:55 AM Meschelle O.
Hello! I'm Meschelle.
Welcome to Skype Live Support! What can I help you with?
9:35:10 AM Meschelle O.
Do you have any other concerns besides this?
9:35:16 AM danwdpp
Hey, I just made an account for a friend and added skype credit via xmlgold
9:35:27 AM Meschelle O.
Please disregard the previous message.
9:35:32 AM danwdpp
he called and the account got locked
9:35:43 AM danwdpp
can you please unblock it?
9:36:50 AM Meschelle O.
Hi there! I'm glad to check and explain why your account has been restricted.
9:36:55 AM Meschelle O.
May I have your Skype name and your name, please?
9:37:37 AM danwdpp
[Removed by moderator]
9:37:58 AM danwdpp
skype name is [Removed by moderator]
9:38:33 AM Meschelle O.
Thank you, Danny. Let me just take a quick look at your account information. It shouldn't take 4-5 minutes and then I can help you further.
9:38:53 AM danwdpp
there is clear no issue of fraud, because as you can see, I made the account from the same IP that I`m talking with you right now and the purcahse was made using a non-chargeback method.
9:39:20 AM danwdpp
you can verify my email address, shouldn`t be any issues
9:40:20 AM Meschelle O.
I'm back! We have already checked your account and confirmed that the account was restricted.
9:40:29 AM Meschelle O.
Unfortunately for the time being it must remain suspended until further notice while we continue to investigate whether the activity that has taken place within the account has violated our Terms of Use:
www.skype.com/go/tou
9:40:31 AM danwdpp
that I knew already )
9:41:27 AM danwdpp
so in other words, I should wait while you got my money? I don`t see anywhere in TOU that I`m not allowed to access skype form another ip address....
9:41:40 AM danwdpp
surely it is common sense to see that there is no fraud involved here
9:43:25 AM Meschelle O.
I completely understand. As to why let us wait until further notice.
9:43:51 AM danwdpp
"As to why let us wait until further notice. " - where are you located?
9:44:16 AM danwdpp
I don`t understand the meaning of what you wrote, doesn`t sound like English to me
9:45:29 AM Meschelle O.
Okay, here's what we will do. We'll retain the restriction for the security of your account. At the same time, we'll have this investigated by our specialty group.
9:46:06 AM Meschelle O.
They will update you once the investigation is done.
9:46:25 AM Meschelle O.
May I know the email address you would like to receive the updates?
9:47:06 AM danwdpp
[email protected]. thank you for stealing my money !
9:47:37 AM Meschelle O.
Thank you for your time. I wish you a pleasant day! Once you are ready please click on the "Exit" button.
9:49:05 AM danwdpp
btw, how long is the "speciality group" (whatever that is), as I cannot find any refference on it on google...
9:49:09 AM danwdpp
https://www.google.com/search?q=%22%22speciality+group%22%22&aq=f&oq=%22%22speciality+group%22%22&aq...
9:49:32 AM danwdpp
so, how long is the "investigation" going to take ?
9:49:39 AM Meschelle O.
Unfortunately I'm unable to give you an exact time frame. However, we would like to assure you that, regardless of any related inconvenience, suspending Skype accounts serves our users' best interests.
9:49:41 AM danwdpp
also, where are you located ?
9:49:55 AM Meschelle O.
As soon as they are gone the process they will email you.
9:50:40 AM danwdpp
Understood, I need to know your location, as you re bound to reveal it to me. I want to make this "discussion" publicly available.
9:51:45 AM Meschelle O.
Oh, we're located in Philippines.
9:52:23 AM Meschelle O.
Please do accept my sincere apologies for the inconvenience and I ask for your patience and understanding.
9:52:30 AM danwdpp
Thank you, I cannot wait to post this on the forums. Enjoy your day !

Vani33 wrote:
£9.99. Hey what u doing my money u take my money
if your concern differs from the one that the thread starter have, you may need to create your own thread.
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