Accounts Payable Contact

After spending quite sometime with various costumer service representatives this morning I was told I need to contact Accounts Payable. They gave me what looks like an employee's email address, which i contacted but have had no reply.
The issue pertains to a large purchase I made for a non-profit whose tax-exempt status was not provided at time of purchase. How can I get in contact with someone at accounts payable about this? 

Hi joeamelendez,
Please call 
AR at 1-866-426-4004 and follow the command prompt.
Best regards,
Bgriffin2
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    Account Payables means the amounts that are to be paid to vendor against the purchase we made
    So here the master data menas the VENDOR, MATERIAL data
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        PERFORM bdc_field       USING 'MSICHTAUSW-KZSEL(02)'
                                      c_x."i_mat-kzsel_02.
        PERFORM bdc_field       USING 'MSICHTAUSW-KZSEL(08)'
                                      c_x."i_mat-kzsel_08.
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        PERFORM bdc_field       USING 'RMMG1-WERKS'
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            ekorg(004),             " Purchase Orgn
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            name1(035),                                         " Name1
            sortl(010),             " Sort Field
            name2(035),                                         " Name2
            name3(035),             " Contact Person1
            name4(035),             " Contact Person 2
            stras(035),             " Street
            pfach(010),             " PO Box
            ort01(035),             " City
            pstlz(010),             " Postal Code
            land1(003),             " Country
            spras(002),             " Language
            telf1(016),             " Telephone No
            telfx(031),             " Fax Number
            lfurl(132),             " URL-Mail Id
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           class(018),             " Class 'Vendor'
           mname_01(030),          " Characteristic
           mname_02(030),          " Characteristic
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            mwert_03(030),          " Charct.Value
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            banks_02(003),          " Country of Bank2
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            bankl_02(015),          " Bank Key of 2
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            bankn_02(018),          " Account No Bank2
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            fdgrv(010),             " Cash Management Group
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            zwels(010),             " Payment Method
            hbkid(005),             " House Bank
           xpore(001),             " Individ.Payment
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            xausz(001),             " Account Statement
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            qland(003),             " Withholding Tax Country
            witht_01(002),          " WH tax Type
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    Paramters
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      CALL FUNCTION 'F4_FILENAME'
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          dynpro_number = syst-dynnr
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          file_name     = p_file.
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      PERFORM open_group.
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          filename                = p_file
          filetype                = 'DAT'
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        EXCEPTIONS
          conversion_error        = 1
          invalid_table_width     = 2
          invalid_type            = 3
          no_batch                = 4
          unknown_error           = 5
          gui_refuse_filetransfer = 6
          OTHERS                  = 7.
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                                      'RF02K-KTOKK'.
        PERFORM bdc_field       USING 'BDC_OKCODE'
                                      '/00'.
        PERFORM bdc_field       USING 'RF02K-BUKRS'
                                      i_vendor-bukrs.
        PERFORM bdc_field       USING 'RF02K-EKORG'
                                      i_vendor-ekorg.
        PERFORM bdc_field       USING 'RF02K-KTOKK'
                                      i_vendor-ktokk.
        PERFORM bdc_dynpro      USING 'SAPMF02K' '0110'.
        PERFORM bdc_field       USING 'BDC_CURSOR'
                                      'LFA1-SPRAS'.
        PERFORM bdc_field       USING 'BDC_OKCODE'
                                      '=KLAS'.
        PERFORM bdc_field       USING 'LFA1-ANRED'
                                      i_vendor-anred.
        PERFORM bdc_field       USING 'LFA1-NAME1'
                                      i_vendor-name1.
        PERFORM bdc_field       USING 'LFA1-SORTL'
                                      i_vendor-sortl.
        PERFORM bdc_field       USING 'LFA1-NAME2'
                                      i_vendor-name2.
        PERFORM bdc_field       USING 'LFA1-NAME3'
                                      i_vendor-name3.
        PERFORM bdc_field       USING 'LFA1-NAME4'
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        PERFORM bdc_field       USING 'LFA1-STRAS'
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        PERFORM bdc_field       USING 'LFA1-PFACH'
                                      i_vendor-pfach.
        PERFORM bdc_field       USING 'LFA1-ORT01'
                                      i_vendor-ort01.
        PERFORM bdc_field       USING 'LFA1-PSTLZ'
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        PERFORM bdc_field       USING 'LFA1-LAND1'
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        PERFORM bdc_field       USING 'LFA1-SPRAS'
                                      i_vendor-spras.
        PERFORM bdc_field       USING 'LFA1-TELF1'
                                      i_vendor-telf1.
        PERFORM bdc_field       USING 'LFA1-TELFX'
                                      i_vendor-telfx.
        PERFORM bdc_field       USING 'LFA1-LFURL'
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        PERFORM bdc_field       USING 'RMCLF-KLART'
                                      '010'. "i_vendor-klart.
        PERFORM bdc_dynpro      USING 'SAPLCLFM' '0500'.
        PERFORM bdc_field       USING 'BDC_CURSOR'
                                      'RMCLF-CLASS(01)'.
        PERFORM bdc_field       USING 'BDC_OKCODE'
                                      '=AUSW'.
        PERFORM bdc_field       USING 'RMCLF-CLASS(01)'
                                      'Vendor'."i_vendor-class.
        PERFORM bdc_dynpro      USING 'SAPLCTMS' '0109'.
        PERFORM bdc_field       USING 'BDC_CURSOR'
                                      'RCTMS-MWERT(03)'.
        PERFORM bdc_field       USING 'BDC_OKCODE'
                                      '=BACK'.
        PERFORM bdc_field       USING 'RCTMS-MNAME(01)'
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                                      i_vendor-mwert_01.
        PERFORM bdc_field       USING 'RCTMS-MWERT(02)'
                                      i_vendor-mwert_02.
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        PERFORM bdc_field       USING 'BDC_OKCODE'
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    <b>Reward points for useful Answers</b>
    Regards
    Anji

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    br, christian

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