ACD Logs Display and Agent Call Display is N/A on CSD

Hello,
We are facing the problem that the ACD logs display and Agent call display is N/A on the Cisco Supervisor Desktop. The version of CSD is 8.5.4, overall status of CSD is fine, for reference please see the attached screenshot.Thanks.
Looking forward for the response.
BR,
Durraze

Hi Karthi,
On PGA run the postinstall.exe setup turn off/on the Rascal Replication setup, in services.msc cycle the services shared below:
Cisco Chat Service
Cisco Enterprise Service
Cisco LDAP monitor service
Cisco License and Resource management
Cisco Recording and Playback
Cisco Recording and Statistics Service
Cisco Sync Service
Cisco VOIP monitor
Please rate if it helps.
BR,
Durraze Khan

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debug isdn q921
*Sep 2 08:48:21.874: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=2 nr=34
*Sep 2 08:48:21.890: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=3
*Sep 2 08:48:21.942: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=34 nr=3
*Sep 2 08:48:21.942: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=35
*Sep 2 08:48:27.866: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=35 nr=3
*Sep 2 08:48:27.866: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=36
*Sep 2 08:48:34.322: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=36 nr=3
*Sep 2 08:48:34.322: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=37
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*Sep 2 08:48:34.326: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=3 nr=37
*Sep 2 08:48:34.342: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=4
*Sep 2 08:48:39.694: %ISDN-6-DISCONNECT: Interface Serial0/0/1:29 disconnected from 0094777382372 , call lasted 181 seconds
*Sep 2 08:48:39.698: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=4 nr=37
*Sep 2 08:48:39.706: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=5
*Sep 2 08:48:39.730: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=37 nr=5
*Sep 2 08:48:39.730: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=38
*Sep 2 08:48:39.734: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=5 nr=38
*Sep 2 08:48:39.746: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 voice-port 0/1/2
*Sep 2 08:48:49.746: ISDN Se0/0/1:15 Q921: User TX -> RRp sapi=0 tei=0 nr=38
*Sep 2 08:48:49.758: ISDN Se0/0/1:15 Q921: User RX <- RRf sapi=0 tei=0 nrsh
*Sep 2 08:48:59.762: ISDN Se0/0/1:15 Q921: User TX -> RRp sapi=0 tei=0 nr=38
*Sep 2 08:48:59.766: ISDN Se0/0/1:15 Q921: User RX <- RRf sapi=0 tei=0 nr
*Sep 2 08:49:01.946: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=38 nr=6
*Sep 2 08:49:01.950: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=39
*Sep 2 08:49:01.950: %ISDN-6-DISCONNECT: Interface Serial0/0/1:27 disconnected from 0503726912 , call lasted 27 seconds
Voice-Gw#
Voice-Gw#
Voice-Gw#
Voice-Gw#
*Sep 2 08:49:01.954: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=6 nr=39
*Sep 2 08:49:01.962: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=7
*Sep 2 08:49:02.034: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=39 nr=7
*Sep 2 08:49:02.034: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=40
controller E1 0/0/1
pri-group timeslots 1-31
interface Serial0/0/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
=======================
Voice-Gw#
*Sep 2 08:55:25.214: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=71 nr=27
*Sep 2 08:55:25.214: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=72
*Sep 2 08:55:25.234: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=27 nr=72
*Sep 2 08:55:25.246: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=28 nr=72
*Sep 2 08:55:25.250: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=28
*Sep 2 08:55:25.258: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=29
*Sep 2 08:55:27.518: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=72 nr=29
*Sep 2 08:55:27.518: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=73
*Sep 2 08:55:27.522: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=29 nr=73
*Sep 2 08:55:27.534: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=30
*Sep 2 08:55:27.546: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=73 nr=30
*Sep 2 08:55:27.546: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=74
*Sep 2 08:55:33.318: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=30 nr=74
*Sep 2 08:55:33.330: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=31
*Sep 2 08:55:33.390: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=74 nr=31
*Sep 2 08:55:33.394: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=75
*Sep 2 08:55:37.190: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=75 nr=31
*Sep 2 08:55:37.194: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=76
*Sep 2 08:55:38.534: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=76 nr=31
*Sep 2 08:55:38.534: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=77
*Sep 2 08:55:38.538: %ISDN-6-CONNECT: Interface Serial0/0/1:27 is now connected to 0504312690 N/A
*Sep 2 08:55:38.538: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=31 nr=77
*Sep 2 08:55:38.554: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=32
*Sep 2 08:55:42.542: ISDN Se0/0/1:15 Q921: User TX -> INFO sapi=0 tei=0, ns=32 nr=77
*Sep 2 08:55:42.554: ISDN Se0/0/1:15 Q921: User RX <- RR sapi=0 tei=0 nr=33
*Sep 2 08:55:42.606: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=77 nr=33
*Sep 2 08:55:42.606: ISDN Se0/0/1:15 Q921: User TX -> RR sapi=0 tei=0 nr=78
*Sep 2 08:55:46.766: ISDN Se0/0/1:15 Q921: User RX <- INFO sapi=0 tei=0, ns=78 nr=3
% Invalid input detected at '^' marker.
Voice-Gw#sh controllers e1 0/0/1
E1 0/0/1 is up.
Applique type is Channelized E1 - balanced
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20060711, FPGA: 13, spm_count = 0
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
CRC Threshold is 320. Reported from firmware is 320.
Data in current interval (99 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Voice-Gw#
Voice-Gw(config)#do sh isdn statu
Global ISDN Switchtype = primary-net5
ISDN Serial0/0/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
    Layer 1 Status:
        DEACTIVATED
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = TEI_ASSIGNED
    Layer 3 Status:
        0 Active Layer 3 Call(s)
    Active dsl 0 CCBs = 0
    The Free Channel Mask: 0x00000000
    Number of L2 Discards = 0, L2 Session ID = 0
ISDN Serial0/0/1:15 interface
        dsl 1, interface ISDN Switchtype = primary-net5
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
    Layer 3 Status:
        3 Active Layer 3 Call(s)
        CCB:callid=E3C0, sapi=0, ces=0, B-chan=30, calltype=VOICE
        CCB:callid=E3C6, sapi=0, ces=0, B-chan=31, calltype=VOICE
        CCB:callid=E3CB, sapi=0, ces=0, B-chan=29, calltype=VOICE
    Active dsl 1 CCBs = 3
    The Free Channel Mask: 0x8FFF7FFF
    Number of L2 Discards = 0, L2 Session ID = 2
    Total Allocated ISDN CCBs = 3

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Thanks
Regards
Carlo

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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ACD Logs Display and Agent Call Display is N/A on CSD

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