Acrobat 10 crashes when excel files are used in the Merge Files function

When using the Combine Files into a PDF function of Acrobat 10, Acrobat constantly crashes the moment it encounters and excel file in the list of files to be merged. So far the only way to fix this has been to export the excel file, from Excel 2013, as a PDF and then merge with that, but that can't be the only solution. Anyone have any luck with this or is it just an innate problem with Acrobat 10 and Office 2013. I should also mention both Office and Acrobat are on their latest updates and this is on a Window 7 64 bit system.

Acrobat X PDFMaker (involved in the "combine" process) does not support Office 2013.
See:
Compatible web browsers and PDFMaker applications
Be well...

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CS-5 Crashes when Edit / copy are used for pasting a new selection

Good morning,
I have downloaded CS5-Extended onto my PC as an upgrade to elements premiere 8. I still have the entire elements suite on my PC and functioning. The PC is a new Dell 4 core with windows 7, six G of RAM, and lots of HD space.
CS-55 works fine but has one very serious problem that seems to be a regular (several tests produce the same result) occurrance.
Selecting "edit" then "copy" when a selection is completely ready for copy/paste to a new layer freezes the entire program. No controls will do anything to the program no matter how long or what buttons are pushed. The PC stil works however with other programs which surprises me (I'm very computer literate).
The only method that I can find to close and "fix" the problem with CS5 after a crash is to completely shut down the entire PC and force a shutdown at that time (to get the PC to log off and shut down).
The real difficulty now occurs on re-starting the PC. The system seems to completely fill RAM on a re-start which makes the entire PC slow and almost non-responsive. This took some experimenting to "figure out." Starting regular office programs (Word, excel, etc) takes very long, and I get an intermittent "program not responding" display during the program start.
When started, the program(s) are extremely sluggish, and mouse pointers are not linear movement but "bounce" from place to place on the screen.
I considered doing a system restore to place the system back to a state before CS5 installation, but did more experimenting before this (in order to preserve the downloaded trial version of CS5 before my (already purchased) box arrives in the mail.
When starting CS-5 (after a crash and restart), it takes over a minute to start and does not respond well at all once started. When trying to open the previous file then "closing all files" the system seems to "unlock" all RAM and places the entire PC back to normal function.
This is a continuous problem affecting my system and all stems from an "edit / copy" set of commands.
Please help with this one. This problem is obviously a serious one and cannot continue with my set up.
My e-mail address is [email protected].
Thanks for the help; any other information you need to help diagnose this situation for a repair.
regards,
Peter 1269

Chris,
Thanks for the fast response. In answer to your questions, I’m using the 64 bit version of the CS-5 software. I have not received any bad “news” or reports about “bad ram.” This from IOLO system mechanic 10, and windows performance itself.
Let me try task manager / performance both before any Photoshop use, and after a crash. I’ll also get some information from system mechanic and any other sources that I can come up with.
I’m not sure why this crash happens after an “edit / paste” sequence and (possibly) not anything else. I just did however find the program crash under these circumstances:
Photoshop running with a (7mg picture loaded). Turn on elements organizer with a 35,000 picture catalog that I’ve been using in elements 7 and 8 (and premiere 8 ). Turn off organizer and return to Photoshop only to find that Photoshop is now frozen with a dual vertical arrow instead of a mouse pointer. No action will recover the program at this point.
Question:
Will my “preferences” in photoshop set to a very high ram allowance affect crashes in the program? What other preferences settings might be causing a problem.
I can talk to Dell tech support if need be as this PC is only 4 months old.
Thanks for ongoing help,
Peter1269

Outlook 2013 crashes when adding an event using an emailed ics file.

I use Outlook 2013, Hotmail and an Android phone to manage my calendar, with Outlook 2013 and Android synching to the Outlook.com account.
Scenario 1:
1. Receive meeting requests with attached ics files from an Apple Mac user
2. Drag ics file attachment to the Outlook calendar
3. "Meeting" window opens
4. Click "Accept" then "Send Response Now" OR "Do Not Send a Response"
OR "Edit the Response Before Sending" then "Send"
5. Outlook crashes (see event log below) and restarts
6. On restart the meeting request has been added to the Outlook calendar
7. Meeting is not in the Outlook.com calendar
8. Meeting organiser does not receive email response
Event Log:
Faulting application name: OUTLOOK.EXE, version: 15.0.4675.1003, time stamp: 0x548ba4b9
Faulting module name: pstprx32.dll, version: 15.0.4673.1000, time stamp: 0x54588166
Exception code: 0xc0000005
Fault offset: 0x0007278b
Faulting process id: 0x1320
Faulting application start time: 0x01d02a0fc01024ab
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\pstprx32.dll
Report Id: 2ce5a0d4-9603-11e4-8369-ac7ba12ac262
Faulting package full name:
Faulting package-relative application ID:
Scenario 2:
1. Receive meeting requests with attached ics files from an Apple Mac user
2. Double click on the ics file
3. Error message "The attempted operation failed. An object could not be found"
Observations:
Re-creating the Hotmail account OST file makes no difference.
The workaround described here:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/cannot-open-ics-meeting-invite/99ce57cc-5ffe-42f7-ba0a-87d6d928cb85
requires approximately 15 clicks, instead of two or three, so isn't workable for large numbers of meeting requests.
Meeting requests can be added to the local pst file calendar successfully. This calendar is not used because it doesn't allow synching with other devices.
System configuration:
Windows 8.1 - Most recent Windows Update check: "No updates are available"
Outlook 2013 (15.0.4675.1003), standalone installation (no Exchange Server) - Most recent Office Updates check: "The latest version of Office is installed on your computer"
Email containing ics attachments (and all other email) is sent to an email alias which is then forwarded to my ISP-provided email address
ISP email address is connected using IMAP/SMTP
Outlook.com / hotmail account is connected using EAS

Sorry for the delay. I was supposed to get alerts on this, but I never did. N2K has been built and rebuilt, and still the error comes up. For one Exchange user that's in the N2K file, I can look at it now, and it matches up with others on the same server.
But 2-3 days from now, it will somehow be changed to“/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=user” and that starts Outlook crashing again. The error happened for several months, and during this time the user was moved to a new
Exchange server. A new profile was created after the move, but the problem followed him.
I removed the offending user again today. The entry in n2K is getting changed to “/o=First Organization/ou=First Administrative Group/cn=Recipients/cn=user”. I found that is is a legacyExchange issue, but I don't know from where it's being changed -
on the user who's Outlook is crashing, on the user sending the email, or on the AD server. I am not an Exchange expert, so reading a few websites that point out what this is didn't really help me figure out how to remove the legacyExchange problem. The customer
is using hosted Exchange, so I can't get onto the server to dig into it. Is it in the Global Address Book, or a user's individual contact?
I ran OffCAT and it pointed out two addins that had Resiliancy set. They were both Outlook Addins, DPOfcX.ComposeRibbon and OutlookChangeNotifier.Connect. So I hope they aren't the issue.

Why does LR crash when Import command is used? The only solution I can see is to restart my PC. Issue pre-dates latest LR upgrade.

LR has stopped working several times when I use the Import command (button and from File menu) - Windows gives the options of waiting or closing LR. I have waited for 30 mnutes but nothing happens. This pre and post-dates the latest LR upgrade. I'm using Windows8 and have only had problems in recent days. The only solution I can see is to restart my PC. What's happening - any ideas?

Dorin:
I have uploaded the catalog file and the photo included in that catalog (a Canon 20D .CR2 file) to RapidShare at:
http://rapidshare.com/files/139240757/_MG_7731.CR2.html
http://rapidshare.com/files/139240759/LR_Test_Catalog.lrcat.html
I am assuming that the associated "LR_Test_Catalog Previews.lrdata" folder isn't required too and will be recreated for you?
John:
Yes, I imported some .CR2 files taken from home to the office and imported them into an existing catalog there. And yes, they're shown okay. Plus other 2006 files (from the same camera, I usually import into both) are okay too. There are some .XMP files in some 2006 folders, but not many. I will take the catalogue (sorry, got caught up in the Yank spelling) from home to the office on Monday and try importing that, hadn't thought of that. The photo's won't be in the same folder structure though and not all will be there.
Apologies for not answering the other question, I am a person who came from the Pixmantec RawShooter background and would have still been using that program then. The .RWSettings folders are still in the folder structure. I am pretty careful with my .CR2 files and try not to use any programs that would directly edit them. I have backups on DVD, but I haven't tried them. I also have another copy of some 2006 files on another HDD and have tried importing them tonight into the new catalog with no change in behaviour.
I will also try setting the camera date to 2006, take some new pics and see what happens.
Apologies, too, about the apostrophes, my dear Mum would be most embarressed at me. Can't edit them now, history has passed by!
Thanks for your assistance.
Simon...

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found

I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2

Acrobat X 10.02 crashes when converting Word 2007 document wiht linked Visio file.

Acrobat X 10.02 crashes when converting Word 2007 document with linked Visio file and causes a C++ runtime error in Word and crashes Word.
To see the behavior create a short Word 2007 document with a linked Visio file (e.g., create a Visio file with one box and text and insert it as a link into a Word docx).
No problem in Acrobat 9

There may be some of an issue with AA X on this, but part of the blame probably goes to MS also. I would suggest you simply clip the graphic from VISIO as a vector graphic (EMF will be used by default) and not do the link and do not embed the VISIO object. The linking and use of embedded objects in WORD 2007 seems to have been a major problem and is mostly a MS issue.

Acrobat crashes when extracting pages

Version Adobe Acrobat X 10.1.12
When extracting and emailing pages from a pdf multiple times, Acrobat crashes. Here is the process:
1. Open pdf
2. Tools -> Pages -> Extract
3. Select any number of pages -> delete after extracting -> Yes at prompt
4. In the extracted page(s) pdf, Share -> Send Files -> Attach to Email -> Attach
5. Default email app opens -> Send email
6. Close extracted page(s) pdf without saving.
7. Go back to original pdf
8. Try to repeat steps 1-6.
The Acrobat crashes every time at step 4 on the 2nd extraction and email. As soon as the share button is pressed (or using File -> Attach to Email), Acrobat crashes with the below error code.
I have tried multiple different pdfs from different sources (i.e. downloaded from the web, scanned from a printer, generated from a word doc, etc.) as well updating Acrobat, uninstalling and re-installing (using the cleaner tool in between) and repairing install. The issue happens on multiple machines, all running Win 7 Pro, and there are no add ins installed.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.12.15
Application Timestamp: 54084723
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.12.15
Fault Module Timestamp: 540856d6
Exception Code: c0000005
Exception Offset: 00893320
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

My scanner cables never become disconnected, by the way (as the 2nd error message suggests).

Slideshow in Photoshop Elements 9 keeps crashing when I try to output it to movie file (wmv)

Made a slideshow using Photoshop Elements 9 that keeps crashing when I try to output it to movie file (wmv).
This message appear: Microsoft Visual C++ Runtime Error
This is totally new to me as I have made a few slidshows before and saved them into wmv-files without any problem.I tried to open the file and renew it "save as" and did the whole procedure over again but it still crasches. There is no video in the slideshow and all pics are .jpg and to summarize it - 5 days of work is nearly gone if this doesent convert into a wmv-file..... Pls advise any suggestion what to try here.
Best regards
Eric
/Sweden

Your crash has nothing to do with the junk filter. It looks more like a corrupt preferences file. If you're curious, you may check the validity of that file issuing the following command in Terminal:
plutil ~/Library/Preferences/com.apple.mail.plistWhat does it say? Now, try this:
1. Quit Mail.
2. Make a backup copy of the HOME/Library/Mail folder, just in case something goes wrong. You can do this in the Finder by dragging the folder to the Desktop while holding the Option (Alt) key down, for example. This is where all your mail is stored.
3. In the Finder, go to HOME/Library/Preferences/. Locate the file com.apple.mail.plist and move it to the Desktop (to be deleted if this fixes the problem).
You'll have to set up your accounts from scratch all over again. If given the option to import existing mailboxes or something like that, don't. Just enter the account information and Mail will automagically rediscover the data in HOME/Library/Mail/ when done.
You'll also have to re-configure most of your settings in Mail > Preferences. The first thing you should do is go to Preferences > Viewing and disable "Display remote images in HTML messages" if it's enabled.

Acrobat crashes when closing a document.

I have developed a simple Acrobat Addin, which adds a menu item and a toolbar button. The active document will be closed when this menu item or toolbar button is clicked.The document is closed using the function "AVDocClose".
Acrobat crashes when AVDocClose is invoked from toolbar button and works fine when invoked from menu item. This happens only when "Show each document in its own window" is checked and in the version 8.0 Professional. Works fine in 7.0. The crash has occured in Acrobat.dll.
Is this crash a known Acrobat issue in 8.0?
OS : Windows XP
Thanks,
Partha

The only plug-ins installed are the default ones that came installed with Acrobat. All of these are developed by Adobe, so i'm assuming your are not referring to these as "3rd party". All custom plug-ins have been uninstalled with the exception of the Stamper sample to test this theory. Quite literally this can be reproduced by adding the following code to the "ToolActivate" method in StamperUI.cpp. This is the method that is wired into both the MenuItem and Button click events by default in this sample. When this code is executed by a MenuItem event, no issue at all. When this code is executed by a button click event, an exception is thrown from Acrobat.exe. Note that the exception is not thrown from the ToolActivate method, it is thrown at some point after this method completes.
AVDoc avDoc = AVAppGetActiveDoc();
if (avDoc != NULL)
AVDocClose(avDoc, true);
As you can see, no objects are being acquired in this code. If AVDocClose is not executed, no issues at all. Although that goes against what i am attempting to do (as a result of a Button click, i need to be able to close the AVDoc).
Any thoughts as to root cause of this issue?
Karl, i really appriciate your assistance! Thanks.

Updating Acrobat X when Office-Apps are running

We want to update our clients, which already have installed an older version of Acrobat Professional 9.x with ADOBE Acrobat Professional X (10.1.0). This action must run silent with no user interaction.
I have written a script which kills all running processes using acrobat.exe and close all open PDF-files, also in IE. Then the Acrobat-MSI is started using a customized MST (including Serialnumber) with the parameter /qn. This script is mandatory launched by SCCM where the program-option “Allow users to interact with this program” is NOT set.
If a Office-application like PowerPoint or Word (with the Acrobat Plug-in) is running, the script fails (with 9.x of Acrobat the same worked fine and without any errors…).
Any ideas how to silent update an existing installation of Acrobat with Acrobat X when Office-Apps are open (won’t kill them)?

Hi Vinod
Thank's very much for your answer. In the meantime I found the article
http://forums.adobe.com/thread/868930?tstart=0
too. It's pity that's no more possible to do a silent install of Acrobat even Office Apps.are running. Therefore I have to kill all of them and to disturbe all users by there daily work.
Res

X pro crashes when multiple documents are opened

x pro crashes when multiple documents are opened

Hi travisc74509405,
Could you please let me know what version of OS are you using.
Also, let me know how much RAM and free hard disk space is available on your machine.
What exact dot version of Acrobat X do you have? You might check for updates under the Help menu to use the latest patch i.e. 10.1.13
Hope to hear from you.
Regards,
~Anubha

Some of the songs I have downloaded onto i tunes won't play when I select it to do so. The error message I get is "The song could not be used because the original file could not be found. Would you like to locate it?" How can I get my songs to play?

Some of the songs I have downloaded into i tunes won't play when I select it to do so. The error message I get is "The song can not be used because the original file can not be found. Would you like to locate it?" When I select yes I'm sent to a screen that has my i tunes library listed. When I select the song in question I'm asked if I would like to open the song. When I select this option I get nothing. The songs I have downloaded must be somewhere because they are listed in my i tunes library and on the screen I've been sent to. I can't the songs to play however. This is not true of all of my songs but it is true of quite a few of them. Actually, one song is too many. How do I get my music to play that seems to be locked up somewhere in the computer?

Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

On some of my files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?" Then when I click "Locate", I get nothing.

I'm really dumbfounded on this one and it's driving me bonkers!!!! On some of my music files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
This began to happen when Chuck made playlists2burn on2CD-and then he would delete the playlist; sending all the song files into oblivion. Certain songs have a ! right next to the file name, and as I stated before, i get that error message:
"The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
So I click on "Locate". No help. I get a menu with folders that say "catroot" and other folders which names I cannot remember, but I scroll PAST the file folders, & it's just a bunch of ".DLL" files.....I don't understand what any of the names of the folders mean...it's frustr8ing-coz this is my 2nd iTouch, my 1st one got stolen & I can't afford2buy my music back at this time & i NEVER before had a single problem with losing song file locations.
              Is there anyone out there who has been through this frustrating game of chasing your tail?....<that's how I feel>
If so I would be ever so gr8ful if maybe someone with the knowledge would be so kind as 2 tell me how/where 2 retrieve these songs & how to put everything back where it belongs, I would be 4ever gr8ful !!!
I can't afford 2 replace the songs just like I'm unable 2 buy back my old music from my stolen iTouch....man that was an awesome collection-someday I'll be able 2 afford 2 do that & I would like 2 have all the new music that I paid 4 but cannot find when I got my new iTouch....that would just be wonderful.
             I hope someone sees this post that can help me retrieve these files....losing $100.00 of iTunes is a REAL BUMMER!!!!!!
                                                  ThanQ SO very much!
                                                                         [email protected] or [email protected] or [email protected] .
                                                                                           You can also find me on Facebook, my given name is Tiffinie Trimmer, &
                                                                                            that's my Facebook "handle". ThanQ 4 taking the time 2 read all of this!
                                                                                            hope 2 get a reply someday....I'll B checking all my emails & my Facebook, as well
                                                                                            as marking this page in my FAVORITES so I can find it fast! Take Care!!!

I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". need help

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

Error message when trying to play music on computer states The song ... could not be used because the original file could not be found. However, my library shows how many items and the GBs used. How do I locate the files?

When I try to play my iTunes music on my computer, an error message comes up and state "The song (title of song) could not be used because the original file could not be found. Would you like to locate it?
When I click on Locate It, I cannot find where the music file may be located. Does anyone have any suggestions?
This all occurred when I attempted to do a backup to an external hard drive. Unbeknownest to me, the files did not copy over and do not appear on the external hard drive.
When I open my iTunes library, at the bottom of my music list it shows how many songs and the GBs, so it appears that the files are still there; however, cannot be located.
Thank you.

Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

Acrobat 10 crashes when excel files are used in the Merge Files function

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