Acrobat 11.0.7 Fails to Update on Windows 7

Have Acrobat Pro Education Edition. Recent update resulted in error 1321. Resolved this error only to have error 1603 Fatal Error on Installation appear.
Tried "Installation Repair", and deleted temp files. Still the installation fails. Cannot delete and reinstall because need education validation approval again (I think).

Pleas try the following basic troubleshooting steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

Similar Messages

I have PSE 9 & CS5.5 & Bridge & they all fail to update

I have PSE 9 & CS5.5 & Bridge & they all fail to update on Windows 7. They have all just been reinstalled on a rebuilt machine .Can any one help as Adobe just cut me off mid sentance
thanks
Nick

You'll probably have to find, download and install the updates yourself.
Product updates
Adobe - Photoshop Elements : For Windows
Adobe - Creative Suite : For Windows

Adobe Updater for Acrobat Pro 9.0 FAILS - how can I update??

My company has about a dozen machines that run Acrobat 9.0 Pro on Windows XP sp3, or Windows 7 sp1. In the past few months, I've had to reinstall Acrobat 9.0 on these machines for various reasons. Every single one of them is still at the 9.0 version because Adobe Updater fails to upgrade. Adobe Updater is trying to download Adobe Acrobat 9.2.0 (CPSID_50026) and fails with "This file cannot be verified"
I've also tried downloading and installing AcroProExUpd910, AcroProStdUpd910_T1T2_incr, AcroProStdUpd910_T3T4_incr, AcrobatUpd920_all_incr, AcrobatUpd930_all_incr, AcrobatUpd940_all_incr, and none of them will install. They fail with an error a windows installer error indicating that the path to the program may be missing or the upgrade patch may update a different version of the program.
Is there any simple way to fix this so I can update these individual installations???

All of the updates are available at http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows. Looks like about 14 updates (lot fewer than all the security updates for Windows though). As I indicated there is a process for combining them into a cummulative update, but that is only something I can mention so that you might look in the old Acrobat forums that is read only and see if it is there. In the enterprise topic they give a link to http://www.adobe.com/go/acrobatitinfo to help in this regard. If you are only doing a few cases, it may not be worth the time to combine, but just put them on a memory stick and go around and install them. Most of them cannot be skipped, but must be installed in order. You should be able to get away with out rebooting between versions and simply wait to the end. That would save a bunch of time.
If the update does not work from the help menu, then the download is your next option as I have indicated. If it works from the help menu it may save you a lot of time, but apparently you are not going to be that lucky.

Acrobat XI Pro installation failed

MacBook Pro 13" Retina
OSX 10.8.5
3 GHz Intel Core i7
8 GB 1600 MHz DDR3
Used Akamai NetSession Interface.
Downloaded from Adobe website. After download, clicked on installer, entered serial number, quickly went through installing until right at the end: "THE INSTALLATION FAILED: Installer encountered an error that caused installation to fail. Contact manufacturer." Part of the message cut-off abruptly.
Then, it appeared that the installation did occur but when I opened the software the interface didn't look "smooth." Then almost immediately software update stated Acrobat XI Pro 11.0.04 was available for download, but computer wouldn't allow it to be installed citing error on initial problem. I uninstalled XI Pro and tried to download again from Adobe website but the window instantly opened for Akamai and said download complete. The same problem occured when I tried to install again, with the same error message.

Thank you Anish.
The software now appears to be working for some reason, and even though Error 1301 appeared when trying to update to Acrobat 11.0.04, it shows that I am running 11.0.04. There is something going on in there but so far so good.
Date: Wed, 27 Nov 2013 22:38:11 -0800
From: [email protected]
To: <removed by admin>
Subject: Re: Acrobat XI Pro installation failed Acrobat XI Pro installation failed
    Re: Acrobat XI Pro installation failed
    created by Anish Kumar in Acrobat Installation & Update Issues - View the full discussion
Following links may be helpful for you:
http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-mana ger-faq.html
http://helpx.adobe.com/creative-suite/kb/cant-download-store-purchase. html
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5882076#5882076
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Adobe Acrobat Pro 10.1.10 not updating - using MAC OS X, v 10.9.5. Help!

Adobe Acrobat Pro 10.1.10 not updating. Trying to update to version 10.1.13. on MAC OS X, v 10.9.5. All my Adobe CS5.5 Design Premium products update fine.
First tried automatic updates and go this: Update error: An error occurred. Please check for updates again later. Error: 1514.
Then went to Adobe.com to download update.
Downloaded the 10.1.13 update, started installation but in final stage of installation got this message "The Installation Failed (encountered an error) Contact software manufacturer for assistance.”
What do I do now? Thanks,

Hey Marylou Wade,
We would need the Acrobat installation logs in order to analyze this error. Please follow the below procedure to extract the log :
- During the installation press Command + L.
- Installer Log window appears. Now On the top left corner of this window, by default 'Show Errors Only' is selected in drop-down list.
- Change it to 'Show All Logs'. Now when the installer hangs, copy log from here and send it to us.
Regards,
Rahul Tyagi

My Acrobat 8 Pro is failing to print to a pdf from multiple software. I get an error message that a repair fixes but only for a little while. Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a

My Acrobat 8 Pro is failing to print to a pdf from multiple software. I get an error message that a repair fixes but only for a little while. Pretty soon the trial version of 9 that I installed pops up telling me it has expired but it would take me to a way to buy a valid serial number and then 8 stops working again. I’d be happy if the 8 I paid for worked right or I could get 9 for a small cost but I cannot afford $450 or $20/month. I need a permanent solution that I should be already paid for with 8 pro.

After multiple repair procedures with reboot in AA8 I was eventually able to restore the printing to pdf function from various software. However I have again lost my Acrobat tab in Outlook 2007. I need that back, but today an even bigger problem arose. AA8 has stopped printing to fax. It faxes a blank page. The only fax printing option is “Microsoft Shared Fax Driver”. My fax software is “Windows Fax and Scan” and it was working fine just a couple weeks ago. My OS is Windows 7 Professional.
I have tried doing the updates you referred to but I get error messages like these:
“No qualifying products found to apply this update, or update has been already applied”
or
“The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing , or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.”

Acrobat 9.5.1 update on Windows XP Error 1321 solutions don't work

Acrobat 9.5.1 update on Windows XP Error 1321 solutions don't work. I can't uninstall program. Error upon error.

Hi John,
I'm trying to install the SunMC 3.5.1 Console on
Windows XP with not much success. The install
displays the initial splash screen, but then fails
with the error :
The install wizard cannot proceed.
Aborting installation now...First, are you installing from a complete SunMC CD or CD image? If you just copied some files out of a CD/image you may have missed some jar files.
SunMC Consoles don't like to share systems with older versions of themselves. Try moving/renaming the directory your 3.5 Console is installed in (or uninstall it if you don't need it),... then try putting 3.5.1 in again.
All my demos/work/courses are on 3.5.1 on an XP laptop, so I know it works.
I think it's probably just not happy about 3.5 already being installed... so just move it out of the way for awhile to get 3.5.1 in (then put 3.5 back so you can have them both).
Regards,
Mike
The Java version is 1.4.2_03 .
The Release Notes etc don't give any clues.
Strangely, SunMC 3.5 works fine on this desktop..
Any ideas as to where I can go from here? This is
effectively stopping me from going from SMC 3.5 to
3.5.1, unless I can get the Console working..
Has anyone else had problems with SMC 3.5.1 on XP?
Thanks in advance.
John

Acrobat X Pro Install Fails OS 10.7.4

Hello,
On a new installation of CS6 D&W Premium, on Mac OSX (10.7.4) Everything seems to install except Acrobat, and I am left with the following after installation.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Despite the above error, the application is in the APP folder and starts with no errors. Recently an update became available to Acrobat X Pro and the Update will not install -- it says that Acrobat has been modified since its original installation.
Any ideas what might be going on here?
Thanks for looking!
Justice

Restart with the Option key held down and use Lion's recovery partition to install onto that drive. Alternatively, clone your existing system to that drive, run DiskWarrior on the clone, restart from the clone, and use DiskWarrior to repair the internal drive.
(69992)

Acrobat Pro 9.5.2 No Updates Available (to 9.5.3)

Since reading of the release of the January 8, 2013 updates I have been trying to update Acrobat Pro 9.5.2 to 9.5.3 but "Check for Updates" under Help invariably returns “No updates available.”
I have downloaded the manual update but I am trying to get the Check for Updates to work to avoid to always have to manually update the product.
I first checked Acrobat Pro 9 and when that failed to find the update decided to update Acrobat Reader first and have subsequently checked and frequently rechecked Acrobat Pro and continue to have the problem of not finding the current update. Reader X updated from the previous version to the current 10.1.5.33 although I will probably kill that to get to Reader 11.
The thought of uninstalling Acrobat Pro did occur to me but the update process for Acrobat Pro 9 has been proven to be extremely cumbersome due to a large number of updates that have to be sequentially updated not to mention a very slow process as the original updates for Acrobat Pro 9 were not incremental and therefore required complete replacement of the software.
I tried the repair option for Acrobat Pro 9 but that only wasted my time and failed to correct the problem.
Windows 7 64-bit.
Thank You

Hi,
I have seen similar reports and would like to help, but you will need to work with me on this.
Can you please do the following:
(Make sure AdobeARM.exe process is not running - exit Updater if visible or kill this process using Task Manager)
1.
rename existing AdobeARM.log file in the User Temp folder
C:\Users\YourUserName\AppData\Local\Temp
2.
add iLogLevel DWORD 32 bit value in the registry below and set it to 1
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM
If you do not know how to operate with Registry, the instructions are here
http://support.microsoft.com/kb/136393
3.
Start Acrobat and select Help\Check for updates
4.
Whatever is the result, send me new AdobeARM.log file from User Temp folder
There is no private inforamtion in this log file - you can send it to me in the private message.

Acrobat 8 Fails to Run on Windows 8 (64)

I have had several Acrobat Professional apps, including Acrobat Professional 7 (serial number 1118-1784-3666-3609-3800-6837) but when I upgraded Windows XP to Windowsa 7 (64) It didn't run. I also had PhotoShop CS and Adobe directed me to your web site where I could download a PhotoShop CS that would run on Windows 7 and Acrobat 8. PhotoShop runs fine. When I try to load Acrobat 8 I get a message that another Adobe app needs to be open also. I open PhotoShop cs and then open Acrobat 8, but it stills shuts down. How do I solve this problem.
Thank you. Rob Ransone, Ransone Associates, Inc., [email protected]

Thank you.
(Sorry for the delay in answering--I've been out of town working....)
Rob Ransone
President & CEO
HELPING COMPANIES WIN GOVERNMENT CONTRACTS
SINCE 1986
Ransone Associates, Inc.
PO Box 425
Wicomico Church, VA 22579
_www.ransone.com
In a message dated 3/29/2015 6:08:29 A.M. Central Daylight Time,
[email protected] writes:
Acrobat 8 Fails to Run on Windows 8 (64)
created by Rave_ (https://forums.adobe.com/people/Rave) in Acrobat
Installation & Update Issues - View the full discussion
(https://forums.adobe.com/message/7374997#7374997)

Acrobat Pro X reinstall Fails

I received an Acrobat Pro update notification and started the update process. Update failed and the message said it needed to uninstall and reinstall Acrobat Pro.
I followed Adobe’s advice. But I have not been able to get Acrobat Pro to finish installing on my MacPro (desktop) runs on OSX 10.9.5. I have read lots of help files, and group discussions. I have tried all sorts of things including uninstalling various ways and reinstalling various ways. I tried other utilities to scrub residual Adobe files. I've tried installing as root user, in safe mode, etc.
My Acrobat Pro is part for the CS6 suite. It is an original CS6 install disk (not a download). Other parts of CS6 suite are working fine. Along the way I've rebuilt permissions and done various disk maintenance several times. I even had to restore from Time Machine once.
Throughout all of this, about the same thing always happens. The CS installer runs fine for everything up to the last stage of installation for Acrobat. When the installer finishes, it says Acrobat install failed. The latest error log is below.
My Acrobat Pro was able to update until 11.0.09 Pro update on 9/11/14. Before the latest update and Acrobat actually runs, and works fine. The main indicator that something isn't right is that when I try to update it, the update (also seems to run OK until about the end but then) says it can't update Acrobat because something has been changed. The other CS applications run and update fine.
I lost the Acrobat Pro Since I uninstalled and have not been able to reinstall back to my CS6 suite. I'm tired of trying things without knowing what I'm trying to fix. It's clear that this type of problem is pretty widespread with Adobe Acrobat. So, does anyone really understand what the problem with their installer is??
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed

Hi Anoop,
Thank you for the response. But It did not work. I already tried running my
Mac in Safe Boot Mode and then install Acrobat. I tried again after I
received this email instruction. it failed again.
My question is How to reinstall Acrobat X Pro?
This is how it happened:
I received an Acrobat X Pro update notification and started the update
process. Update failed and the message said it needed to uninstall and
reinstall Acrobat X Pro.
I followed Adobe¹s advice. But I have not been able to get Acrobat Pro to
finish installing on my MacPro (desktop) runs on OSX 10.9.5. I have read
lots of help files, and group discussions. I have tried all sorts of things
including uninstalling various ways and reinstalling various ways. I tried
other utilities to scrub residual Adobe files. I've tried installing as root
user, in safe mode, etc.
My Acrobat X Pro is part for the CS6 suite. It is an original CS6 install
disk (not a download). Other parts of CS6 suite are working fine. Along the
way I've rebuilt permissions and done various disk maintenance several
times. I even had to restore from Time Machine once.
Throughout all of this, about the same thing always happens. The CS
installer runs fine for everything up to the last stage of installation for
Acrobat. When the installer finishes, it says Acrobat install failed. The
latest error log is below.
My Acrobat X Pro was able to update before v11.0.09 Pro update on 9/11/14.
Before the latest update and Acrobat actually runs, and works fine. The main
indicator that something isn't right is that when I try to update it, the
update (also seems to run OK until about the end but then) says it can't
update Acrobat because something has been changed. The other CS applications
run and update fine.
I lost the Acrobat X Pro since I uninstalled and have not been able to
reinstall back to my CS6 suite. I'm tired of trying things without knowing
what I'm trying to fix. It's clear that this type of problem is pretty
widespread with Adobe Acrobat. So, does anyone really understand what the
problem with their installer is??
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For
example, ERROR: DW006, DW050 ...

Another way Acrobat Pro X startup fails can be fixed - informational

I'd like to recount an experience here, which had the same symptoms as the long run of Adobe Activation system errors. The odd process to recover from those is still needed, but the cause of the initial failure here turns out to not be Adobe's fault. Rather, Microsoft's, I think.
The Symptom: you try to run Acrobat. It fails to show any screen, and the activity cursor soon dies away. If you watch via the Windows task manager, you can see a flicker, but then it's gone. No amount of reinstalling, etc. will fix this. I had this happen to the Acrobat Pro X which is part of CS6.
The Solution: I had tried everything in the forum, especially the responses suggesting the problem was with Activation. However, that was not it this time. The problem was that I had a fresh version of Microsoft's anti-malware EMET program running, EMET 5.1. Acrobat was listed under protected applications, and with nearly every type of protection checked. Here's how I recovered:
- first, of course, I clicked the master item to remove all checked protections from Acrobat Pro X.
- Now Acrobat would start, not fail silently, but it gave me a mysterious Error 6 and insisted that I reinstall before it would work.
- I uninstalled, and then ran the CS6 installer. It refused to accept my serial number when I typed it in, though this had not happened before. Solution: if the CS installer offers you a serial number with the last block blanked with XXXX, accept that. If you do, the installer will run. If you try to replace it, the installer will say it can't authenticate the serial number.
- running the installer fresh and accepting the number it filled in even with the XXXX, the installer ran, installing the original version of Acrobat.
- Probably at this stage you will need to reactivate Acrobat. You do this by the procedure which shows many times in the forum:
= start another CS6 program, such as Photoshop, and Deactivate from the Help menu. Now all of CS6 is deactivated.
= close the CS6 program, and then open again. Accept when it attempts to register via your Adobe ID. Now the suite is running in trial mode.
= close the CS6 program again, and open it again. Soon after it opens you will get the opportunity to activate. Choose to do so using a serial number, and then enter your number.
= Close the CS6 program, then open it once again, closing once again after it's open. These steps activate the suite, and thus your re-added Acrobat.
- Now Acrobat will run, and will open a PDF.
- I then installed the latest update manually, having downloaded it. This brought Acrobat to the current version 10.1.13, and tests showed all well.
Glad to feel it's solid again, Acrobat. I haven't gone back to EMET to see what protections it can accept, saving that for another day, since EMET is a useful program for web safety.

Ok, I had a chance to test EMET 5.1 vs. Acrobat Pro X crashing.
- deinstalling EMET 5.1 returned Acrobat to working properly, no crashing
- re-installing EMET 5.1 and accepting the recommended configuration did indeed include both Acrobat and Acrobat Reader configuration, using almost all of EMET's abilities. So Microsoft did it, not me.
- once again, Acrobat Pro X crashed, not always at startup, but soon enough in viewing pdfs.
- Acrobat Reader XI (11), however, has no evident problem with its similar EMET configuration. Reader is already supposed to be more secure than Acrobat, and EMET can only increase this safety, so that it is good to use as default reader within Chrome, for example.
- Also I should mention that I didn't discover this problem until much later than the EMET installation, because Distiller creating PDFs as a Windows Print job from browsers etc. had no crashing problems. This is possibly because EMET actually isn't configured for that part of Acrobat.
- Now, I tried the beginnings of a boolean search on EMET config for Acrobat itself. It didn't take long to discover that the problem EMET facility is SEHOP: Structured Exception Handler Overwrite Protection. This is one of the extra layerings available to try to prevent hackers from exploiting the app state on the way to a crash they deliberately cause. I seem to remember it being a particular problem in compatibility for older programs, and indeed I found some Google evidence it can interfere with Flash also if you run it on Chrome.
- Then, simply unchecking the SEHOP box on the default EMET configuration for Acrobat, and saving that configuration appears to solve the problems with Acrobat Pro X. You'll then have all the boxes checked except SEHOP and ASR on the end, which was already unchecked. A lot of apps don't apparently support ASR.
- Since Reader 11 works with SEHOP, and since Microsoft included it in the standard configuration, I have the idea that Acrobat Pro XI (11) is likely to work without removing SEHOP from the configuration. This method will save you the $200 upgrade until you have reason to need it.
Hope this is complete enough and straightforward enough as a case now, so that it should help anyone running into Acrobat not starting, or unexplained crashing of Acrobat, after they've installed Microsoft's safety package EMET.

Master Data loading got failed: error "Update mode R is not supported by th

Hello Experts,
I use to load master data for 0Customer_Attr though daily process chain, it was running successfully.
For last 2 days master data loading for 0Customer_Attr got failed and it gives following error message:
"Update mode R is not supported by the extraction API"
Can anyone tell me what is that error for? how to resolve this issue?
Regards,
Nirav

Hi
Update mode R error will come in the below case
You are running a delta (for master data) which afils due to some error. to resolve that error, you make the load red and try to repeat the load.
This time the load will fail with update mode R.
As repeat delta is not supported.
So, now, the only thing you can do is to reinit the delta(as told in above posts) and then you can proceed. The earlier problem has nothing to do with update mode R.
example your fiorst delta failed with replication issue.
only replicating and repeaing will not solve the update mode R.
you will have to do both replication of the data source and re-int for the update mode R.
One more thing I would like to add is.
If the the delat which failed with error the first time(not update mode R), then
you have to do init with data transfer
if it failed without picking any records,
then do init without data transfer.
Hope this helps
Regards
Shilpa
Edited by: Shilpa Vinayak on Oct 14, 2008 12:48 PM

Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?

Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description:          Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address:          10.5.7.196
Subnet Mask:          255.255.0.0
Default Gateway:          10.5.0.1
DHCP Enabled:          Yes
DHCP Server:          172.18.255.2
Lease Obtained:          Tue Apr 23 10:14:40 2013
Lease Expires:          Tue Apr 23 22:14:40 2013
DNS Servers:          121.97.59.7
                    121.97.59.2
                    121.97.59.3
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"

hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.

Why are my apps failing to update on iPhone 5 after installing IOS8

My iPhone 5 is failing to update apps. I am using IOS 8 and suspect this may be the problem. Wish I had never upgraded to IOS 8. Has anyone got a way around this problem?

The Apple shop sorted it for me by reinstalling IOS 8. It was thought the IOS 8 download I did had a glitch.

Acrobat 11.0.7 Fails to Update on Windows 7

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