Acrobat 11 there was an error opening this document. the file is damaged and could not be repaired

we are receiving an error when opening certain pdfs saying "there was an error opening this document. the file is damaged and could not be repaired"
i've tried a few things to fix this issue with no luck
tried on a brand new windows 7 install without any added software like anti-virus software, etc
tried on my home pc (I forwarded the document from my work pc to my home pc and still receiving the same error)
don't think it's anything related to the computers, thinking it's more an issue with the pdf. i've tried the basics like deleting temp files from IE, going to %temp% and deleting that out, doing an acrobat repair, trying in reader instead of acrobat, updating users from acrobat 10 to 11, and still receiving the same issue. the odd thing is, some people can open this document and some receive the error. the other thing is i've tried alternative pdf programs with no avail, same errors from those as well
i work on the helpdesk with one other person  for the company and not sure what else we can try
don't think this is a pc issue - tried on pcs in the company, home pcs, personal pcs and all get this error
got to be an issue with either the pdf, or the way its being sent
i did reach out to OUR e-mail team here (lotus notes admin) and they've ruled out anything as far as an encryption causing the conflict may go, so notes isn't the issue either
would it be possible it's on the persons end that's sending the file?

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